Trusted Agent profile · Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,991 reviews across 10 offices and 3 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,991 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,234

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Latest reviews from every Balgores office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Had a great experience with Balgores from start to finish. Particular praise for Andrew and Frank. Always on hand to support and provide advice on both our sale and purchase. Highly recommend.

Jayssen · 13 May 2025 · Balgores Gravesend

5/5

Google

Excellent service and support. Balgores, especially Andrew, have kept us informed all the way and helped to nudge the process, when needed, resulting in a timescale of less than 12 weeks from Sale to Completion. Thank you for everything.

Frazer · 13 May 2025 · Balgores Gravesend

5/5

Google

Daniella has been very helpful and supportive. She has guided us with our property on decisions we have made and also found us lovely tenants. It is always a great experience working with Balgores.

Louise · 13 May 2025 · Balgores Gravesend

5/5

Google

Daniella is very nice ,very caring and always corporate with me according my rental matters

Farhan · 13 May 2025 · Balgores Gravesend

Agent replied · 13 May 2026

Good morning, We sincerely appreciate your valuable feedback. … More

4/5

Google

I had a positive experience dealing with Balgores Letting Agency. They were able to obtain my references in less than 24 hrs, and moved me and my family in the home at the agreed date. Thank you to Danielle and Andre .

Cyriaque · 13 May 2025 · Balgores Gravesend

Agent replied · 13 May 2026

Good morning, We’re delighted to hear about your positive experience at our Gravesend branch. … More

5/5

Google

Mark was very professional.

Omotosho · 11 May 2025 · Balgores Upminster

Agent replied · 11 May 2026

Afternoon, Thanks for leaving us positive feedback. We're delighted to hear that Mark was very professional. We really appreciate your feedback. … More

5/5

Google

Highly recommend his services, was very helpful. No complaints on my end whatsoever.

Shpend · 11 May 2025 · Balgores Upminster

Agent replied · 11 May 2026

Morning, Thank you for your kind words about our Upminster branch. We're delighted to hear that you'd recommend our team to others. … More

5/5

Google

Thank you to Chris and Abbie for their unwavering support over the year!

Veronica · 11 May 2025 · Balgores Upminster

Agent replied · 11 May 2026

Your positive feedback is greatly appreciated. Thank you for sharing your experience with us!

5/5

Google

We can’t thank Donna & Chris enough! Great communication and did everything they could to help us x thank you

Emily · 11 May 2025 · Balgores Upminster

Agent replied · 8 December 2024

Good morning, Thank you for your review. We love hearing positive feedback from our clients and we'll pass your kind words along to Donna, Chris and the rest of the team. We … More

5/5

Google

Great communication and flexibility. Peter, Claire and the team really went the extra mile to help us purchase our first property. Would definitely recommend!

Peter · 11 May 2025 · Balgores Upminster

Agent replied · 8 December 2024

Good Morning, Thank you for taking the time to leave us a review. Customer service is really important to us, and we pride ourselves on helping … More

5/5

Google

I recently let a property through Balgores and the process was smooth, quick and professional. From the very first meeting Mark Claxton has been very helpful and is always on hand to answer questions promptly, giving us a peace of mind throughout the process.

Sajith · 11 May 2025 · Balgores Upminster

Agent replied · 8 December 2024

Good afternoon, Thank you for leaving us a review and for letting us know about your recent experience with Mark. … More

5/5

Google

Chloe, Ricky and Donna were excellent throughout our house purchase. Communication was really good and they worked hard to get our purchase finalised. A really great service.

Emma · 11 May 2025 · Balgores Upminster

Agent replied · 8 December 2024

Good afternoon, Many thanks for leaving us a review. We'll pass your kind feedback onto Chloe, Ricky and Donna. … More

5/5

Google

We sold our property with the Upminster branch and from our initial appointment with Ricky Nelson to the completion of the process he was fantastic. Donna kept us updated re solicitors which was very reassuring. We would definitely recommend Balgores for sales or purchases. Thank you

Roy · 11 May 2025 · Balgores Upminster

Agent replied · 10 November 2024

Good Morning, Thank you for leaving us a review and for letting us know about your recent experience with Ricky and Donna. … More

5/5

Google

Rating only, no written review.

Terry · 11 May 2025 · Balgores Upminster

Agent replied · 25 October 2024

Thank you for your 5 star rating. We're glad to have provided such a good service. Balgores

5/5

Google

Pleasure to deal with the Upminster branch, Ricky and the team were efficient and I would recommend their services to anyone wishing to buy /sell.

Louise · 11 May 2025 · Balgores Upminster

Agent replied · 25 October 2024

Hi Louise, Thank you for your kind words about our Balgores Upminster Estate Agents & Lettings Agents branch and in particular Ricky Nelson. … More

5/5

Google

Always fast and helpful taking care of things even outside of what is required. Working weekends and after hours if we have questions with a smile. I cannot recommend them more love working with them!!!

Nilani · 11 May 2025 · Balgores Upminster

Agent replied · 25 October 2024

Good afternoon Nilani, Thanks for leaving us such a lovely review, we really appreciate it. We're happy to hear that our team provided you with an excellent service, and … More

5/5

Google

A big thank you to Abbie who went the extra mile to make sure the purchase of our new home went smoothly. Nothing was too much trouble, always sorted any questions and came straight back to me. Well done.

Paul · 11 May 2025 · Balgores Upminster

Agent replied · 25 October 2024

Good Afternoon, Many thanks for leaving us a review. We'll pass your kind feedback onto Abbie. A huge congratulations on completing the purchase of your new home. Balgores Property Group

5/5

Google

I cannot recommend them enough! Ricky, Peter and Claire were extremely helpful with the process from start to finish and were always available to answer questions. Their knowledge on the local and national property market and mortgage market is second to none. 10/10 service!

Jack · 11 May 2025 · Balgores Upminster

Agent replied · 25 October 2024

Dear Jack, Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear how positive your experience has been with us, we'll pass your feedback … More

5/5

Google

Ricky Nelson has been absolutely brilliant. He was organised, future thinking and diligent when helping me secure the property I wanted. Communication was always clear, transparent and zero waiting time. Thank you so much Ricky and Balgores team for all your hard work.

Rachael · 11 May 2025 · Balgores Upminster

Agent replied · 25 October 2024

Good afternoon, Thank you for your review. We love hearing positive feedback from our clients and we'll pass your kind words along to Ricky Nelson and the rest of the team. We … More

5/5

Google

Would definitely recommend Balgores. Special mention to Ricky and Donna for fantastic communication.

Helen · 11 May 2025 · Balgores Upminster

Agent replied · 11 May 2026

Good afternoon, Thank you for taking the time to leave us a review. It's great to hear how fantastic our agents, Ricky and Donna, has been … More

5/5

Google

Rating only, no written review.

Craig · 11 May 2025 · Balgores Upminster

Agent replied · 22 December 2024

Good afternoon, Thank you for your five star review. Kind Regards, … More

5/5

Google

Rating only, no written review.

Andrew · 11 May 2025 · Balgores Upminster

1/5

Google

THIS COMPANY IS A SCAM. Be careful. They are extremely unprofessional and biased. The way they operate is by doing a superficial check in report and the check out report they try point out as much as they can, even making up topics that are not true and were not reported in the check in. You should have your photos and videos as back up proof, because they will try to take your money as much as they can.

Isabela · 11 May 2025 · Balgores Hornchurch (1 North Street)

1/5

Google

Unprofessional company. They will point out nothing during check in, take a dozen photos however during check out they will point out things they never analysed during check in, taking hundreds of photos. Overall just an unfair company, can not recommend one bit. My advice is to take your own tenant photos during check-in and check-out to protect yourself from their reports and eventual deposit disputes with landlords.

Lília · 11 May 2025 · Balgores Hornchurch (1 North Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025
  • 2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners

  • 2018 1 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings
  • 2017 1 Gold and 1 Silver ESTAS 2017 winners

    • GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
    • SilverESTAS 2017: Lettings (Landlords), South East (Essex)

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.

Reviews may appear on more than one platform.

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