Balgores Gravesend reviews

★★★★★ 5/5

Google

I couldn’t recommend Balgores enough. From my very first viewing right through to the end, they made what can be a really stressful process feel so much easier. Thank you to Cameron and John for the two viewings, both were so friendly, helpful and made me feel completely comfortable from the start. Every question I had was answered quickly, and I never felt like I was asking too much, even with the smallest things. Once my offer was accepted, Frank took over and honestly deserves a special mention! As a first-time buyer, I’m sure I wasn’t always the easiest person to deal with 😂 There were plenty of questions, worries, messages and probably more checking in than necessary, but Frank was incredibly patient and reassuring throughout. He was always quick to respond, kept me updated and never made me feel like I was being a nuisance, even when I’m sure I was! Having someone so approachable and reassuring to deal with made such a difference during what can be a very daunting process. A huge thank you to Cameron, John and especially Frank for all your help and for making buying my first home such a positive experience. I genuinely couldn’t have asked for a better team and wouldn’t hesitate to recommend Balgores

Rhiannon · 5 October 2026

★★★★★ 5/5

Google

I had an excellent experience with Balgroes Gravesend from start to finish. I came across many estate agents, but Balgroes really stands out for their honesty, professionalism, and genuine care for their customers. They were always understanding and accommodating, especially around my work shifts and availability. Once I moved into the property, my property manager, Carlos Paternostro MARLA, was extremely helpful, supportive, and always willing to work around my circumstances. Throughout my tenancy, they carried out regular inspections and safety checks and genuinely looked after both the property and the tenant. When I moved out, I also received my full deposit back without any issues. I would highly recommend Balgroes Gravesend to anyone looking for a property in the area. If I could give more than five stars, I would give them 10 out of 10. Absolutely excellent service!

Angelina · 25 August 2026

★★★★★ 5/5

Google

Balgores have just recently found a buyer for my four bedroom house in Gravesend. I am very happy with the level of service from Frank and the team. There was never any delay in answering any queries and the team did all the viewings for me as I work full time. I would highly recommend Balgores.

Rose · 7 September 2026

★★★★★ 5/5

Google

A very Professional Caring Company who go the extra mile for their clients. Daniella and Luke were the team who let our flat. Found us the ideal tenant and held our hand all the way through the process, Can't speak highly enough of the service we received , Highly recommend them. Lee & Erika.

Technology · 20 July 2026

★★★★★ 5/5

Trustpilot

I had an excellent experience with…

I had an excellent experience with Balgores Gravesend from start to finish. I came across many estate agents, but Balgroes really stands out for their professionalism, and genuine care for their customers. They were always understanding and accommodating, especially around my work shifts and availability. Once I moved into the property, my property manager Carlos Paternostro MARLA was extremely helpful, supportive, and always willing to work around my circumstances. Throughout my tenancy, they carried out regular inspections and safety checks and genuinely looked after both the property and the tenant. When I moved out, I also received my full deposit back without any issues. I would highly recommend Balgroves Gravesend to anyone looking for a property in the area. If I could give more than five stars, I would give them 10 out of 10. Absolutely excellent service!

Friend · 25 August 2026

★★★★★ 5/5

Google

The 1 bedroom flat is perfect...as soon as I walked in I could really see myself living there. The gentlemen Luke was very professional and welcoming and was able to answer any questions I had. The service was 10 out of 10!!

Jeffery · 26 September 2026

★★★★★ 5/5

Google

I have been working with Luke to look for our family home and he has worked so hard to help me make sure it’s perfect for us and leasing with landlords. He has fully understood our situation and I feel extremely listened to. Thank you Luke

Susan · 25 August 2026

★★★★★ 5/5

Google

We have had a very positive experience working with Balgores Gravesend. Frank and his team have been exceptional in helping us through the process of selling our house from the very first contact to the completion of the sale. We highly recommend Balgores to anyone looking to sell their home.

Alison · 27 June 2026

★★★★★ 5/5

Google

Andrew, Frank and the team have been a tremendous help through the tricky process of selling a house. Alway there with great advice and a calming influence at stressful times! Prepared to go above and beyond! Thanks to all!

Jeanette · 8 September 2026

★★★★★ 1/5

Google

I instructed this estate agent for a tenant-find service and the service fell well below expected standards throughout the entire process. I would not recommend Balgores Gravesend at all. From the outset, I was not kept properly informed about the progress of my property. I had to call for updates on a number of occasions, as communication from Daniella was not proactive. Considering the level of fees charged for a tenant-find service, I would have expected regular updates without having to chase. I was also asked to provide my own photographs of my property for their advertisement. Given the fee level, I really think professional photography should have been included as a standard, rather than placing this responsibility on the landlord. Clearly they're lazy and unbothered. The process also felt unnecessarily rushed, with limited opportunity to ask questions or properly review steps before decisions were pushed through. The focus was more on completing the tenancy quickly so they can get paid. There were also inconsistencies and rigidity around documentation requirements. Despite having valid electrical reports and a recently completed gas safety certificate, issues were raised over minor administrative details such as a document not showing my legal name. For the gas safety, on top of paying for the report I had to pay for a separate call out for them to come and fix a small issue on the boiler which wasn't material. My insurers informed me that on a number of occasions the gas safety passed but Daniella at Balgores was so pushy and adamant to have absolutely nothing as a recommendation on the gas safety report. I was then advised to pay for their electrician at an additional cost of £150 to produce a completely new EICR, even though a valid report had already been completed in August 2025. This felt excessive and unnecessary. I told them I wanted someone from their office to accompany this electrican as I didnt feel comfortable that they had a copy of MY KEYS and they are entering without my permission. They completely ignored the request and the electrian went unaccompanied! As well as this I was also given incorrect information regarding the custodial deposit scheme. I was initially advised to pay the five-week deposit directly into the scheme myself, only to later be told this was incorrect and that the agent pays this directly. I was then asked to contact the scheme to request a refund, which resulted in such an inconvenience and financial disruption on my side. Not once was an apology issued. Overall, communication was poor and responsibility often felt shifted back onto me. I was reassured that processes were in place to “protect” me, but at it felt more focused on covering themselves over me than supporting me as a client. After I said i wanted to raise a complaint. I was ignored, I was promised a call back after Daniella gave me the wrong advice and she never called me back just kept everything to emails. The process felt rushed from start to finish, even my tenant feels they showed little care towards her. I dont have any trust or confidence in them and I wouldn't use them again. The overall experience was stressful, poorly communicated, and did not reflect the level of service expected for the fees charged.

KS · 5 July 2026

★★★★★ 5/5

Google

The whole experience of selling with Balgores Gravesend was smooth and efficient from start to end. Timeliness was my key driver and they had a client already looking for a property like mine. It was quick to get everything set up and Frank helped with advice along the way and saw the process through to the end. Happy to recommend.

Shaun · 25 March 2026

★★★★★ 5/5

Google

I had a great experience with Balgores Gravesend Estate Agents. Luke was absolutely amazing he was very welcoming, helpful and made sure I had all the information I needed. He was really friendly and professional throughout. Thank you, Luke!

Theepan · 22 August 2026

★★★★★ 4/5

Google

We worked with Balgores to buy and sell in one chain as it was important for us to have more visibility on progress and be able to react to issues as they arose quickly. Frank and the team were always available to discuss anything giving …

Natalie · 16 June 2026

★★★★★ 5/5

Google

Just want to say thank you to Luke for being amazing when showing us around a property, he is very knowledgeable and a generally fun guy! Hopefully we hear about the property soon

Joanne · 7 September 2026

★★★★★ 5/5

Google

We had a great experience with Andrew and Frank at Balgores throughout the purchase of our new home. They were incredibly helpful, kept us updated throughout the process and did everything they could to help get the deal over the line. Buying a property can be very stressful, and having a good estate agent supporting you really does make such a difference. We really appreciated all their help and couldn’t recommend them highly enough. Thank you, Andrew and Frank! 😊

Laylla · 11 September 2026

★★★★★ 5/5

Google

The letting Agent Luke was awesome and professional. On the viewing at Flat 5 Rivermill House, 55 Darnley Street, Gravesend, Kent, DA11 0PB he took me through the rooms, amenities, white goods and fittings which were in excellent condition …

Uu · 16 July 2026

★★★★★ 5/5

Google

We have been renting via Balgores for nearly 7 years. Our property manager Carlos has been amazing during this time. Our tenancy has been well-managed, and we've been very happy. Thank you for everything, Carlos.

Gemma · 17 August 2026

★★★★★ 5/5

Google

The team at Balgores really pulled out all of the stops to help us achieve what turned out to be a really complicated combination of a sale and two purchases. Andrew and Jordan were at our side throughout and their communication was excellent. Well done guys, and thank you once again.

Derek · 16 April 2026

★★★★★ 5/5

Google

We are more than happy to recommend Balgores in Gravesend . Recently we went through the stress of buying a property and the team there was excellent. Most of the time we have dealt with Jordan and Frank they both were really great at what …

Ashly · 16 May 2026

★★★★★ 5/5

Google

Luke has been great so far. He’s been friendly, professional, and very helpful throughout the process. Communication has been excellent, and he’s made everything straightforward. I really appreciate his support and would happily recommend him.

Ramon · 25 July 2026

★★★★★ 5/5

Google

We dealt with Andrew who was absolutely brilliant. Friendly, professional and very great at communicating with us. Although in the end we purchased a different property, our experience with Balgores was completely positive, never felt …

Mark · 16 July 2026

★★★★★ 5/5

Google

Luke and Daniela was Brilliant they found a tenant for me. They kept me informed on everything that was going on. Very easy to work with.

Robert · 7 September 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a really great experience working with this estate agent especially with Carlos . He were professional, friendly, and incredibly helpful throughout the whole process. He always kept me updated, responded quickly to my questions, and made everything feel much easier and less stressful. I would definitely recommend them to anyone looking for a reliable, professional, and friendly estate agent. Thank you for all your help!

Misa · 18 September 2026

★★★★★ 5/5

Google

Can't praise Balgores Gravesend enough for all the effort they put into helping us with our purchase. Frank was always transparent with great communication and really did everything his side to make it as smooth as possible and get the …

Deji · 16 April 2026