Trusted Agent profile · Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,990 reviews across 10 offices and 3 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,990 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,233

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

  • Best in PostcodeESTAS Best in Postcode 2026: RM11, Sales & Lettings (Landlords & Tenants)Hornchurch (1 North Street)
  • Best in PostcodeESTAS Best in Postcode 2026: CM1, SalesChelmsford
  • Best in PostcodeESTAS Best in Postcode 2026: RM11, Sales & Lettings (Landlords & Tenants)Hornchurch (1 North Street)
  • Best in PostcodeESTAS Best in Postcode 2026: SS14, Sales & Lettings (Landlords & Tenants)Basildon

ESTAS winners in four years, the group and its branches: 2026, 2025, 2018, 2017.

ESTAS awards by year, 2025 to 2017
  • 2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners

    • GoldESTAS 2025: Best Local Group (2-5 Offices) in the UK, Sales
    • BronzeESTAS 2025: Best Local Group (2-5 Offices) in the UK, Lettings
    • WinnerESTAS 2025: Best Local Agency Group (2-5 offices) by Region, South East
    • WinnerESTAS 2025: Best Local Estate Agency Group (2-5 offices) by Region, South East
    • Best in PostcodeESTAS Best in Postcode 2025: RM11, Sales & Lettings (Landlords)Hornchurch (1 North Street)
    • Best in PostcodeESTAS Best in Postcode 2025: RM14, Sales & Lettings (Landlords)Upminster
  • 2018 1 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings
  • 2017 1 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2016, 2015, 2013.

Lettings Agency of the Year by year, 2015 to 2013

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2017, 2016, 2015, 2014.

Negotiator Awards by year, 2017 to 2014

Source: The Negotiator Awards winners lists, as published, linked by year.

Latest reviews from every Balgores office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I rented a room in a shared flat for 7 years and had a wonderful experience throughout my tenancy. The flat was comfortable and well-maintained, and any issues were always addressed promptly and professionally. Communication with the landlord/agency was excellent, friendly, straightforward, and fair. Moving out was smooth, and I received my full deposit back on the same day I left, without any problems. I’m grateful for such a positive renting experience and would happily recommend them to anyone.

Ash · 5 September 2025 · Balgores Chelmsford

Agent replied · 5 June 2026

Thank you so much for your kind review, Ash! We’re really pleased to hear you had such a positive experience over your 7 years with us. It’s great to know you found everything comfortable and well-managed throughout your tenancy. We truly appreciate your recommendation and wish you all the best in your next chapter!

5/5

Google

Really impressed by Charlotte and her team from taking my initial enquiries from Rightmove to following up on all questions. She coordinated a virtual viewing to engaging with me throughout. I wanted to see another property by virtual or have a friend see it but another local estate agency refused and were just rude. So a breath of fresh air to work with professionals who see tenants as human beings looking to make an important decision which is to find the right home! Thank you for making this experience delightful.

Adama · 4 September 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi Adama, Thank you so much for this kind review!

5/5

Google

Greg and Trudy were such a huge help! They always replied so quickly and were on top of everything, making sure all the communication and coordination went smoothly.Grateful for their help!

Robin · 4 September 2025 · Balgores South Woodham Ferrers

5/5

Google

It has been a pleasure to work with Dean on finding a letting in Reading. He's knowledgeable about the area and extremely professional. A real gem. If you are looking to rent in Reading, he's the guy to reach out to.

Fiona · 4 September 2025 · Balgores South Woodham Ferrers

5/5

Google

Greg is very kind and helpful one of your staff. He always talked positively and encouraged me.

Santosh · 4 September 2025 · Balgores South Woodham Ferrers

1/5

Google

Rubbish like any british letting agency. The process is always the same: 1) Advertise an overpriced "ruin" known as room or flat nowadays though edited pictures to make it look better than it is. 2)During the viewing dont forget to lie and conceal important information from the tenant. Remember they dont give a damn about you, they just want your money. 3) After the contract is secured make sure to ask for a couple of months rent in advance as a deposit. Yes people renting nowadays dont want a roof on their head. Deep down they want to vandalize your property. You got us!!! 4) Should any issues arise make sure to take a couple of weeks to reply. In the event that someone insists about a repair in the rented "ruin" make sure to use your super powers! SECTION 21 EVICTION notice. Why? Because you dared to ask for some decency in your "ruin". NOPE. You dont matter my friend. But your pocket does. 5)Make sure to deliver the final blow! Keep the whole deposit by blaming the tenant for everything that is wrong inside the "ruin". After all it your reward for your "hard work". 6) Last step. While the tenant is trying to move out make sure to harass them and stress them as much as possible. Once they are out of the "ruin" re- advertise the "ruin" BUT dont forget to list at least 200£ more expensive. After all the more its "value" increases so do the chances for it to collapse. BRAVO!

AK · 4 September 2025 · Balgores South Woodham Ferrers

5/5

Google

Had previously sold our house with another estate agent however unfortunately sale fell through and was taking months to try and find a buyer and was getting no where. Got in contact with Clint and within a week of being on the market with him, we had sold!! He was absolutely amazing took care of everything! From taking all the photos and videos of the house, handling all the viewings and to pushing solicitors for us! He kept us up-to-date constantly, got us the price we wanted and handled everything. Really could not recommend enough. Even so my daughter has now put her house up for sale with him and have recommended him to all friends and family. He truly is great at his job!! Thank you Clint!

Ellie · 29 August 2025 · Balgores Chelmsford

Agent replied · 29 June 2026

Oh Ellie thank you so much and thank you for the recommendations so far.

5/5

Trustpilot

Exceptional service

At over 60, securing a competitive mortgage felt daunting, but Peter Walker and Claire Dartnell made it remarkably smooth. Their exceptional service, market insight, and proactive handling of third-party matters gave us peace of mind throughout. A genuinely pleasurable experience, thank you both!

Mahadevan · 28 August 2025 · Balgores Hornchurch (1 North Street)

5/5

Google

I recently rented a property through Balgores Chelmsford, and my experience was nothing short of excellent, thanks to the outstanding support from Ben Vainola. From the very first interaction, Ben was incredibly professional, approachable, …

Madu · 27 August 2025 · Balgores Chelmsford

Agent replied · 20 March 2026

Good morning, Thank you for leaving us a review and for letting us know about your recent experience with Ben in our Chelmsford Branch. … More

5/5

Google

Balgores has been absolutely fantastic, and I have to give a special shoutout to Ben, who has been incredibly helpful and responsive throughout the whole process. From start to finish, everything was handled smoothly, Ben was always quick …

Joshua · 27 August 2025 · Balgores Chelmsford

Agent replied · 20 March 2026

Good morning Joshua, Thanks for your kind review. We pride ourselves on providing an excellent customer service, so it's great to hear we didn't disappoint on this occasion. … More

5/5

Google

I recently had the pleasure of renting a house from Balgores and I must say, Jody's assistance was nothing short of exceptional. From the beginning, she has been incredibly helpful and attentive to my needs. Her professionalism and …

Duru · 27 August 2025 · Balgores Chelmsford

Agent replied · 20 March 2026

Good morning, Thank you for taking the time to leave us a review. Customer service is really important to us, and we pride ourselves on helping … More

5/5

Google

Working with Ben to secure a rental property after our main property was damaged by burst pipe. Ben has been extremely proactive in identifying a property and then taking us through the referencing process to hopefully to the end . He has …

Paul · 27 August 2025 · Balgores Chelmsford

Agent replied · 20 March 2026

Good afternoon, Thank you for leaving us a review and for letting us know about your recent experience with Ben. … More

5/5

Google

Amazing service from Arif, he was very informative and helpful in accommodating my time restraints by taking time out of his evening for a viewing. Thank you very much!

Emily · 26 August 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 2 September 2025

Good afternoon, Your feedback is incredibly valuable. … More

5/5

Trustpilot

A brilliant company to work with

A brilliant company to work with, that go above and beyond to help resolve problems for the best outcome. I had huge issues with my property but their patience and guidance resulted in a positive outcome. They are extremely honest, professional and very knowledgeable. I cannot thank Andrew Perry enough!! Thank you so much, to you & your team, I will always be grateful!

AKH · 25 August 2025 · Balgores Hornchurch (1 North Street)

1/5

Google

Completely disappointed with the service, sent countless emails, calls, left messages, never get a response, Allison please contact me!

Michelle · 25 August 2025 · Balgores Chelmsford

Agent replied · 25 May 2026

Dear Michelle, we sincerely apologise for not meeting your expectations and the communication issues you have experienced. This is not the level of service we aim to provide. Our team is prioritising reaching out to you and Allison will be in contact shortly. Thank you for bringing this to our attention, kind regards AN Expert Consultancy

5/5

Google

Had the pleasure of working with Reece. Thank you for all your help!

Ilya · 24 August 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 23 September 2025

Good morning, Thank you for taking the time to leave us a review. It's great to hear how fantastic our agent, Reece, has been throughout your … More

5/5

Google

Chen is the best, amazing service and very attentive

Nasir · 24 August 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 23 September 2025

Good afternoon, We are privileged to hear Chen provided amazing service. We will be sure to let Chen and the team know your feedback. … More

5/5

Google

I dealt with Saoire - words can’t describe my experience it was the best ever and I highly recommend Balgores. They are the best especially Saoire. Each and every one are great always go to Balgores to buy and sell! They are so professional and amazing! Will always highly recommend them!

Diamond · 23 August 2025 · Balgores Romford (5-6 Station Chambers Victoria Road)

Agent replied · 24 March 2026

Good afternoon, Thank you ever so much for your kind review, we truly appreciate it. … More

5/5

Google

Ajay gave me all the information from the beginning, very professional and friendly to help me.

Lily · 23 August 2025 · Balgores Romford (5-6 Station Chambers Victoria Road)

Agent replied · 24 March 2026

Good morning, Thank you for taking the time to leave us a review. … More

5/5

Trustpilot

sell our house

We decided to sell our house, so I arranged for half a dozen estate agents to come round and give me a valuation. After listening to most of their sales pitches and a fair bit of nonsense, I started to worry, am I even going to find the right estate agent? 🤯 Out of desperation, I rang Balgores, not one of the big-name agencies, but I thought I’d give them a try. Femi, the branch manager, turned up. He didn’t give a sales pitch or waffle. The only thing he said was, “I want this property on my books, and I will sell it.” We agreed on a commission rate we were both happy with, and within a week, we had over 30 viewings and an agreed offer. We’ve now officially sold the property, and we also used Balgores’ recommended solicitors, PCS, who were excellent. Femi, Sarah, and the rest of the team were brilliant and supportive throughout the entire process. Thank you. But there’s one person who really stood out. Once Femi and the team had done their job, they passed the case on to someone who saw it through to exchange and completion. I’m in my 60s and I’ve always wanted to meet Wonder Woman, and I finally did. Louise. I had so many conversations with her over the phone. She was on top of everything. When we received emails from the solicitor filled with jargon, Louise would call us and explain everything in plain English. She made a very stressful process feel manageable, and even human. I truly hope that everyone going through a sale or purchase has a Louise to guide them through it. No one asked me to write this review. I’m doing it because it’s well deserved. I also hope the owners and senior managers of Balgores read this, because it’s people like Louise who make your company what it is. I sincerely hope you show your appreciation with a Pay rise or at best a bonus. Sometimes, we don’t realise how valuable someone is… until it’s too late. Louise, thank you so much for all of your help. Much appreciated And I hope you enjoy your flowers, chocolates and wine. Thank you Tony

Mr · 20 August 2025 · Balgores Hornchurch (1 North Street)

5/5

Google

Such an amazing team, Ben and Emily have been so helpful every step of the way. Could not have wished for better people to find a property to rent through.

Safia · 20 August 2025 · Balgores Chelmsford

Agent replied · 20 March 2026

Good morning, We’re delighted to hear that Ben and Emily offered exceptional service … More

5/5

Google

Excellent service, Ben Vainola was exceptional.

Stef · 20 August 2025 · Balgores Chelmsford

Agent replied · 20 March 2026

Good morning, Thanks for leaving us positive feedback. We're delighted to hear that Ben was so helpful. … More

5/5

Google

Ben has been a pleasure to work with so far. And has a fast reaction speed. I expect this level of service to continue.

Keysasoze · 20 August 2025 · Balgores Chelmsford

Agent replied · 20 March 2026

Good afternoon, Thank you for your kind words about Ben. … More

5/5

Google

smooth sailing!

D · 20 August 2025 · Balgores Chelmsford

Agent replied · 20 March 2026

Good afternoon, Thank you for your 5* review. Best wishes Balgores Chelmsford

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 24 other industry awards since 2013.

Reviews may appear on more than one platform.

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