Trusted Agent profile · Essex
Verified
★★★★★
4,988 reviews across 10 offices and 3 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,988 reviews on three platforms, rated 4.7 out of 5 overall.
4,231
Reviews on Google
All 10 offices
2
Reviews on The Trusted Agent
All 10 offices
755
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Balgores is among the ESTAS 2026 winners.
ESTAS 2026: 4 Best in Postcode across four branches.
ESTAS winners in four years, the group and its branches: 2026, 2025, 2018, 2017.
2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
2018 1 Silver ESTAS 2018 winners
2017 1 Gold ESTAS 2017 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had our property up with another agency for a number of months without much success. We moved to Allannah at Bangor’s and within 3 weeks it was sold. Allannah worked tirelessly to ensure that we sold quickly, she screened all potential …
Dear Jane, Thank you for leaving us a review and for letting us know about your recent experience with our Chelmsford branch. … More
5/5
GoogleBalgores branch manager Allannah at the Chelmsford is the most amazing and most ambitious agent l have met before, and she sold my property only in two days, she is very professional and fabulous and goes over and beyond for both seller and …
Good afternoon, Many thanks for leaving us such a lovely review. We'll pass your kind feedback onto Allannah. … More
5/5
GoogleNot an exaggeration to say Balgores were amazing in every aspect and every moment of our home selling/purchasing. Having tried multiple estate agents we have the benefit of comparing with others …
Hi Victor, Thank you so much for leaving us this amazing feedback! We really appreciate it, and we're so happy we could help you with your property transaction. We'll pass … More
5/5
GoogleAllannah Buckroyd introduced her self as I pulled onto my drive. I invited her in to do her intro of company and what really got me hooked was her professional, confident empathy to our situation. We had a previous bad experience to which …
Hi Graham, We're pleased to hear about your positive experience with our Chelmsford branch, in particular with Allannah. It's great to know you found her to be … More
5/5
GoogleMy experience with Balgores is always such a pleasant one and I have to mention Jody in particular. She’s so friendly and always greets you with a warming smile, nothing is too much trouble. She’s quick to respond to my emails and messages …
Good morning, Thank you for taking the time to leave us a review. Customer service is really important to us, and we pride ourselves on helping … More
5/5
GoogleRecently went through the renting process with Ben and Jody from the Chelmsford office. Both are super professional and great estate agents! I decided to rent a flat through Balgores due to the positive reviews I read online, and they …
Good morning, Thank you for taking the time to leave us a review. It's great to hear how fantastic our agents, Ben and Jody has been throughout … More
5/5
GoogleAll made very easy, great communication through whichever method suited me most. Painless process and very happy with everyone I've spoken to at Balgores. …
Hi Charlie, Thanks for leaving us such positive feedback. We're thrilled to hear you had a great experience with us, and will pass your kind words on to Ben. … More
5/5
GoogleWe want to take a moment to personally commend Ben for the exceptional service and support they have provided throughout my rental experience through Balgores. From the very first interaction, Ben has been approachable, knowledgeable, and …
Good afternoon, Thanks for leaving us positive feedback. We're delighted to hear that Ben was always available when needed. We really appreciate you recommending our team to … More
5/5
GoogleFrom the start of the process with the call handler triaging my call, through to the sale, it has been a delight to work with Allanah, Ellie & Sarah at Balgores in Chelmsford. Allanah was incredibly knowledgeable about the area, having done …
Good morning, Thank you for your kind words about our team. We're delighted that we were able to provide you with an excellent service, and … More
5/5
GoogleI had the pleasure of being assisted by Daniel Lawrence in my quest for a rental property. I’ve never, in what seems a long time of searching dealt with someone like Daniel. He always has his phone to hand, any questions I had were answered …
Hi Brandon, We're delighted to hear that you found Daniel to be knowledgeable, approachable and kind. We pride ourselves on providing a good service, and so it's good to … More
5/5
GoogleVery easy process and all staff was friendly. Treated us with so much kindness and respect. …
Good morning, Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear how positive your experience has been with our Chelmsford branch. We … More
5/5
GoogleI recently used Balgores Chelmsford to be able to rent a property through them and it was a very easy process thanks mainly to their letting agent Ben Vainola . No messing about and got the job done . Very professional , positive and …
Good afternoon, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More
5/5
GoogleAwesome Experience!! I was relocating to Chelmsford from Leicester, but finding a space was difficult …
Good morning, Your feedback is greatly appreciated. … More
5/5
GoogleMy experience with Balgores Letting was very positive. From the beginning Ben Vainola, was professional, approachable, and attentive to my needs. He provided clear and thorough information, which made the process of letting the property …
Good afternoon, Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear how positive your experience has been with our Chelmsford branch. … More
5/5
GoogleIf you want an estate agent that will help you every step of the way these are the estate agents for you. Great friendly team.
Good afternoon, We are happy to hear about your positive experience with our team's supportive … More
5/5
GoogleRating only, no written review.
Good morning, Thank you for your 5* review. Best wishes Balgores Basildon
5/5
GoogleRating only, no written review.
Good morning, Thank your for your 5* review. Best wishes Balgores Basildon
5/5
GoogleThe service was really nice in every step of letting and thanks to consultant Chen Poon for making it easy process
5/5
GoogleSarah had been great for us. We bought our dream house in Cambridge and Sarah have been so patient and helpful. 😃 …
Hi Mango Its always so nice to be part of an experience where customers view, purchase … More
1/5
GoogleAvoid. Highly unprofessional, unreliable, and a total scam. Sarah Fitton is exactly as others have reviewed her, dishonest and a scam. She takes your money for her property management services, and she doesn’t deliver at all, on the …
Hi Blanca It was a pleasure to manage your property for over 7 years. I was very proud of finding you excellent tenants giving you the rent you wanted every month and had … More
5/5
GoogleVery helpfull and supportive with all my requests and needs, couldn't ask for a better team of people supporting me with the multiple properties I have bought and sold through them
Thanks Andrew for the lovely review and we hope that our relationship will continue with further success!
5/5
GoogleJamie has been really good, very strong communication and highly recommended !
Many thanks for the Excellent review :)
5/5
Googlefantastic service from andrea travis from ashtons estate agents in Widnes. from the beginning when we enquired about viewing the property that we bought right up until the day of collecting the keys, Andrea provided a very efficient and …
5/5
GoogleI rented a room in a shared flat for 7 years and had a wonderful experience throughout my tenancy. The flat was comfortable and well-maintained, and any issues were always addressed promptly and professionally. Communication with the landlord/agency was excellent, friendly, straightforward, and fair. Moving out was smooth, and I received my full deposit back on the same day I left, without any problems. I’m grateful for such a positive renting experience and would happily recommend them to anyone.
Thank you so much for your kind review, Ash! We’re really pleased to hear you had such a positive experience over your 7 years with us. It’s great to know you found everything comfortable and well-managed throughout your tenancy. We truly appreciate your recommendation and wish you all the best in your next chapter!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches also won ESTAS awards in three earlier years.
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