Trusted Agent profile · Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,991 reviews across 10 offices and 3 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,991 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,234

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Caroline, 21 January 2016Read the review from sellers

Buyers1 review

5.0 / 5 I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Elizabeth, 28 July 2017Read the review from buyers

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Latest reviews from every Balgores office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

A very positive experience. The enquiries started soon after lockdown. We had a video sent and were able to view the property. After this we managed to get an actual viewing. Jack was very helpful wirh the negotiations and we agreed a price which we were all happy with. A fantastic outcome.

Terence · 23 March 2021 · Balgores Romford (5-6 Station Chambers Victoria Road)

5/5

Google

Great team at the Romford office in particular Ryan, Ross, Louise & Anj. Always at the end of the phone when you need them and the whole team are welcoming and friendly. Big thank you to all of you.

Rav · 23 March 2021 · Balgores Romford (5-6 Station Chambers Victoria Road)

5/5

Google

I have used Balgores Hayes to manage my property since becoming a landlord in 2017 and I have always found them to be a very professional company ensuring that my tenants are happy and my property is kept up to scratch. Rent is always paid punctually, I would highly recommend their services.

Aaron · 23 March 2021 · Balgores Hayes

5/5

Google

Rented a property through Balgores Brentwood and would definitely recommend.

Ellie · 23 March 2021 · Balgores Hayes

5/5

Google

Would highly recommend! Thank you Michael and staff for getting our property let. We have been very happy with our tenants and the management service.

Kevin · 23 March 2021 · Balgores Hayes

1/5

Google

Avoid

Lidia · 23 March 2021 · Balgores Hayes

5/5

Google

Rating only, no written review.

Memo · 23 March 2021 · Balgores Hayes

4/5

Google

Very pleased with the support and commitment I received from Joe, Michael and the team at Balgores- would recommend.

Lauren · 23 March 2021 · Balgores Hayes

5/5

Trustpilot

Balgores Basildon were brilliant!

Sarah at Balgores Basildon was absolutely fantastic! We were buying our first home and she kept us updated consistently and was so helpful at making the journey as smooth as possible. Would highly recommend!

EBri · 18 March 2021 · Balgores Gravesend

5/5

Trustpilot

Joe & Billy

Joe & Billy - both went above and beyond when we were selling 2 houses during Covid. I wholeheartedly recommend these guys and Balgores.

Kyla · 17 March 2021 · Balgores Gravesend

4/5

Trustpilot

Henry at Loughton branch goes above and beyond!

Henry from the Loughton Branch has been exceptionally helpful in supporting both me and my husband whilst viewing a property that we might want to let in the Loughton area. He has been honest, trustworthy and ensured he has been available to us even out of office hours. He has listened to me ramble on about my personal concerns about the property and continues to try his best to put our minds at rest at each stage so far. We couldn't have asked for a better service. We have dealt with many estate agents in the past who have not gone above and beyond like Henry has - he has really stuck out as a good egg to us and even if we don't end up going for the property that he has shown us we know that he has done his best to make us feel at ease.

Tammy · 16 March 2021 · Balgores Gravesend

5/5

Google

I had the absolute pleasure of dealing with Jordan and I can honestly say that she made the process of finding my new home and getting settled in an absolute treat! She was so professional, kind, attentive and went above and beyond. She always kept me informed with what was going on and responded quickly to any inquiry I had, big or small. I would happily work with her again! Absolute diamond!

BIG · 15 March 2021 · Balgores Basildon

5/5

Google

I am writing this review because I am so pleased at the level or service I have received and I feel that a few members of staff deserve special praise for their outstanding work. Our sales progression representative Sarah Oakley was diligent, responsive and attentive. She provided an first class service from start to finish. I also would like to give a special mention to Josh Finch who in the early part of our journey was also superb. Worth every penny and the above two are a credit to the company.

A · 15 March 2021 · Balgores Basildon

5/5

Trustpilot

Balgores Romford

A big thank you to the team at Balgores' Romford office. I recently sold a property and from valuation to completion of sale, the team were excellent. I can't praise Ross highly enough. At all times he was polite, professional, knowledgeable, and kept me informed throughout the sale process.

Ray · 13 March 2021 · Balgores Gravesend

5/5

Trustpilot

What can I say.....truly brilliant…

What can I say.....truly brilliant experience!!! From the moment I was in contact with Reece and Charisse, their professionalism, efficiency and communication throughout was exceptional. Excellent telephone manner and always on hand to answer my questions. I was always kept abreast of developments with regards to the progress and eventual viewing of the property. I was not disappointed when I eventually saw it. So far, the process has been made less stressful and painfree - all issues associated with moving home. Email communications all done in a timely manner. I have now had the pleasure to meet another member of staff Henry. Henry's telephone manner was professional and his knowledge of the area is second to none describing various key amenities i.e. leisure attractions etc etc - all very helpful to one moving into a new area. I cannot say enough about Reece, Charisse and Henry - all great assets to Balgores Property and I would definitely recommend this company to anyone looking to rent or purchase their home. Well done Team Balgores and keep up the sterling work !!!!

VF · 13 March 2021 · Balgores Gravesend

5/5

Google

We're so pleased we used Balgores for our sale. They were efficient from the beginning to the end, and we're delighted with their service. We would definitely recommend them, and at the same time recommend all the staff, as each one of them gave their input to a successful exchange and completion.

Rita · 12 March 2021 · Balgores South Woodham Ferrers

5/5

Trustpilot

Easy to work with :)

Made a call to Joe on a property, let me make offers sight unseen, got my offer accepted and completed quicker than expected - great work :)

Jamie · 11 March 2021 · Balgores Gravesend

5/5

Trustpilot

We done Jack Clarke at Loughton

We done Jack Clarke at Loughton on your amazing patience over the recent sale on our property. You continued to give it your all for us. How we would have got through this without your perseverance and determination to explore all avenues to make this sale happen. A big thank you from us all sorry we gave you such a hard time thank you for keeping us sane. The Frost family

Steve · 10 March 2021 · Balgores Gravesend

5/5

Trustpilot

Thank you Joe Hayes @Balgores for outstanding service

Thank you Joe Hayes @Balgores for selling our house so professionally. Excellent service and communication all of the time. A pleasure to use and always at the end of the phone. Excellent at chasing up progress and people when necessary. I would unreservedly recommend Balgores to anyone. Never let us down and were professionals all the way through. Thank You very much.

Adrian · 8 March 2021 · Balgores Gravesend

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025

  • 2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners

  • 2018 1 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings

  • 2017 1 Gold and 1 Silver ESTAS 2017 winners

    • GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
    • SilverESTAS 2017: Lettings (Landlords), South East (Essex)

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.

Reviews may appear on more than one platform.

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