Trusted Agent profile

Acorn estate agents in Bexleyheath, London, Dartford and 1 more

4.5

★★★★★ Excellent

3,851 reviews across 15 offices and 3 platforms

Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,851 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.8 / 5

3,154

Reviews on Google

All 15 offices

Yell logo

1.9 / 5

19

Reviews on Yell

All 15 offices

Trustpilot logo

678

Reviews on Trustpilot

All 15 offices

Our offices

Acorn's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every Acorn office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Had to move on short notice and the team at Acorn were unbelievably helpful! Leonie was kind and ensured all my questions about renting were answered quickly, and they even made sure I was able to move in as quick as possible so I could settle in for my new job! As well as Leonie's incredible help, Jamie was also a star at helping with any other questions and getting everything sorted in a timely manner. Cannot thank them enough for making such a stressful time that much easier!

Bethany · 11 June 2023 · Acorn Dartford

Agent replied · 10 June 2024

Thank you Bethany for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Leonie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Asha · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Thanks for the 5 Star review, glad you were happy! If there is anything further we can do to help, please get in touch! Thank you- Karen Hedges - Acorn Customer Service

5/5

Google

I am very pleased with the level of service I received with my recent house purchase with this branch.

Josephine · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Karen Hedges- Acorn Customer Services

5/5

Google

Thank you so much for all Acorn team And special thanks For. Amir for your help and support

Roma · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Thank you Roma, we are vey happy you were pleased with the service. Best wishes- Karen Hedges Acorn Customer Services

5/5

Google

Amir Khajedehi was great and helpful throughout the entire process of our house purchase.

Eugene · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager

5/5

Google

Amelia was a great help with the sale of our property and could not recommend her and Acorn enough!

Courtneigh · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Courtneigh, we’re so happy to hear you had a good experience. See you soon!

1/5

Google

I used them to buy a property which went through smoothly. I then decided to let via them aswell however they charge far too much money. Once I found out the actual figures I said I did not wish to proceed and they charged me a cancellation fee of £1100

Amandip · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Hi Amandip. I am pleased that you were happy with the service you received the property but sad to read your review as a landlord. I would point out that clause 26 of our Terms signed by you on 11th October not only clearly stated the fee you would be paying but also confirms that you would be liable for a fee if you withdrew from an agreement to let. I am sorry that you were unhappy to receive this invoice but the prospective tenants were equally disappointed to not be able to move into the home they had applied to rent. If I can help further, please do let me know. Thanks. Andrew Roberts - customerservices@acorngroup.co.uk

5/5

Google

A really heartfelt thank you to Holly Field, who has been very positive and proactive in everything she did to assist us in our property purchase. While we were lacking direction and lacklustre interest by our conveyancing firm, Holly went above and beyond to assist us, chased outstanding issues promptly, and kept us updated on a very regular basis. Exceptional professionalism, thank you Holly!

Nic · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Super! Thank you Nic for leaving such a lovely review for Holly. Best wishes- Karen Hedges- Acorn Customer Services

5/5

Google

If you are thinking of selling your property I would definitely recommend using Acorn. Jo, Amir and Amy were so helpful from start to finish and nothing seemed too much trouble for them. They kept checking in throughout the process and made sure we were being kept up to date.

Elaine · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Thank you Elaine for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Joe. Amir and Amy. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I recently rented a house through Acorn Northumberland Heath Estate agents, I found Hayden very respectful, professional, very thorough, efficient and the whole process was very quick. I was updated every single step of the way, timely , very friendly team, all on the same page, very well organised, i couldn’t ask for a more friendly and efficient service.five stars for the management! Thank you!

Modupe · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Thank you so much Modupe for taking the time to post a 5 Star review for us, we really appreciate it! Kind regards Karen Hedges- Acorn Customer Services

5/5

Google

Me and my husband recently bought a property with The Acorn Group, Northumberland Heath. Amir Khajedehi and Joe Buckle as well as the rest of the team were absolutely brilliant from start to finish and have done a wonderful job. We are very happy with the service they provided. Always kind, patient and willing to help. Amir kept us updated regarding the progress and quickly dealt with any issues that have risen throughout the transaction. Very professional and extremely responsive. I would highly recommend Amir and his team to anyone buying a property.

Soila · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Thank you Soila for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Joe and Amir and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We couldn’t have asked for more from our estate agents. Right from the beginning, Amir and Joe were reliable and proactive in getting the sale through. They kept us up-to-date as things progressed and were always quick to respond to our emails. We would definitely recommend Acorn Northumberland Heath.

Siobhan · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Thank you Siobhan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Joe and Amir. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

It has been a 5-star journey with the Acorn Team in Northumberland Heath, Erith, Kent. Their impeccable customer service, advice, support, patience, knowledgeable expertise, diligence and friendliness has been outstanding throughout our Sale transaction with them. They managed our expectations with complete oversight from start to end and made the journey stress free, especially important being overseas. Both Joe Buckle and Amir Khajedehi at the Northumberland Heath branch, whom we dealt with were always on hand. They kept us updated on progress, quickly dealt with any issues, they were always very professional, and they went way above and beyond their process to ensure exchange and completion progress was kept at good pace. Especially their passion, work ethics and customer service of this quality are truly hard to beat. We owe them so much more than this review and we highly recommend using Acorn. Once again, thank you all ever so much.

Kim · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Thank you Kim for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from all at North Heath and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I have just let my property through Acorns Northumberland Heath. The service was exceptional and I was guided throughout the process and kept well informed. Haydn was fantastic and always available to answer any questions I had and provide reassurance. I would 100% recommend Acorn Estate Agents to any Landlords looking to let and have their property managed.

Theresa · 10 June 2023 · Acorn Erith

Agent replied · 10 June 2024

Thank you Theresa, That's a lovely review, thank you for posting. Karen Hedges Acorn Customer Services

5/5

Trustpilot

I have the best experience with acorn

I have the best experience with acorn - the lettings negotiator Stephanie Carson is amazing she has been very professional she has given the correct information she is always available and very bubbly , she had time to listen to me . really lovely I thought she was a manager the way she conducted herself .

Donna · 9 June 2023 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Donna, we appreciate you taking the time to post a great review for Steph and the Acorn Catford Team. Best wishes-Acorn Customer Services

5/5

Trustpilot

Wonderful Service by the lovely Amelia at Acorn!

I have to commend the professionalism and hard work of Amelia Giles at the Acorn Group. The way in which she continued to keep us informed and up to date with the progress of our property sell was fantastic. She listened with attentiveness and was always on hand to assist. I would highly recommend Amelia to assist in the buying/selling of a property. Thank you Amelia!

Sabrina · 7 June 2023 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thats amazing ! thank you Sabrina for your kind words. Acorn Customer Services

5/5

Trustpilot

Wonderful Service by the lovely Amelia at Acorn!

I have to commend the professionalism and hard work of Amelia Giles at the Acorn Group. The way in which she continued to keep us informed and up to date with the progress of our property sell was fantastic. She listened with attentiveness and was always on hand to assist. I would highly recommend Amelia to assist in the buying/selling of a property. Thank you Amelia!

Sabrina · 6 June 2023 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Thats amazing ! thank you Sabrina for your kind words. Acorn Customer Services

5/5

Trustpilot

Tailored approach, friendly and proactive.

George and James were fantastic through the sale process. As a first time seller they explained the process clearly, were proactive in marketing the property and were always focussed and engaged during the sale process. I really valued the way they tailored the marketing to the house rather than taking a generic approach, and was very grateful of their help in overcoming obstacles as they arose during the conveyancing as needed. Thank you!

Frances · 5 June 2023 · Acorn Bexleyheath

Agent replied · 19 September 2023

Hi Frances, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. See you soon!

5/5

Trustpilot

Seamless experience - thanks George!

From the initial call to completion George Liney at Acorn Dulwich was a fantastic estate agent. Communicative, fast, thorough and super helpful every step of the way. We were first time buyers so had lots of questions so we are appreciative of the time George took to help us in the process. Thank you!

Hayley · 26 May 2023 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you both! what a lovely review and congrats on your first home ! Kind regards Karen Hedges Acorn Customer services

5/5

Trustpilot

Seamless experience - thanks George!

From the initial call to completion George Liney at Acorn Dulwich was a fantastic estate agent. Communicative, fast, thorough and super helpful every step of the way. We were first time buyers so had lots of questions so we are appreciative of the time George took to help us in the process. Thank you!

Hayley · 25 May 2023 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 October 2026

Thank you both! what a lovely review and congrats on your first home ! Kind regards Karen Hedges Acorn Customer services

5/5

Trustpilot

Dammy Ajanaku was a great Estate Agent!

Dammy Ajanaku, from Acorn Estate Agents, managed our purchase process very smoothly. He answered our questions quickly and was keen and flexible to show the property a few times. Thanks Dammy!

David · 19 May 2023 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you David, we are pleased to learn that your experience was a good one. Congratulations on your purchase ! Karen Hedges Acorn Customer Services

1/5

Trustpilot

I recently had a disappointing…

I recently had a disappointing experience with Acorn and Letting Agents while looking for an apartment. I came across a beautiful apartment listed for £1,500 per month and proceeded to submit my documents for the rental application, highlighting my salary of around £85,000. However, the process took a turn for the worse when I received a call from the agency.During this call, I was informed that the property owner was asking for more money to rent the apartment, raising the price to £1,600. To make matters worse, the agent used unprofessional language and stated, "we found someone better than you." They implied that I would need to pay the increased amount if I wanted the property, which I found highly unprofessional and disrespectful.As a potential tenant, I expect to be treated with respect and professionalism throughout the rental process. Unfortunately, my experience with Acorn Estate Agents and Letting Agents fell far short of these expectations. I will be looking elsewhere for my housing needs and encourage others to do the same if they value professionalism and respectful communication

Johnny · 17 May 2023 · Acorn Bexleyheath

Agent replied · 19 September 2023

Dear Johnny. As per my previous response, when I have investigated, I fear you have the wrong agent. We did not request documents from you neither did we receive any. We did not submit your offer to the landlord as we had not taken a holding deposit and so do not have any record of us asking to increase your offer. I would be grateful if you could contact me please at andrew.roberts@acorngroup.co.uk to discuss further. Thanks. Andrew Roberts

1/5

Trustpilot

I recently had a disappointing…

I recently had a disappointing experience with Acorn and Letting Agents while looking for an apartment. I came across a beautiful apartment listed for £1,500 per month and proceeded to submit my documents for the rental application, highlighting my salary of around £85,000. However, the process took a turn for the worse when I received a call from the agency. During this call, I was informed that the property owner was asking for more money to rent the apartment, raising the price to £1,600. To make matters worse, the agent used unprofessional language and stated, "we found someone better than you." They implied that I would need to pay the increased amount if I wanted the property, which I found highly unprofessional and disrespectful. As a potential tenant, I expect to be treated with respect and professionalism throughout the rental process. Unfortunately, my experience with Acorn Estate Agents and Letting Agents fell far short of these expectations. I will be looking elsewhere for my housing needs and encourage others to do the same if they value professionalism and respectful communication

Johnny · 16 May 2023 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Dear Johnny. As per my previous response, when I have investigated, I fear you have the wrong agent. We did not request documents from you neither did we receive any. We did not submit your offer to the landlord as we had not taken a holding deposit and so do not have any record of us asking to increase your offer. I would be grateful if you could contact me please at andrew.roberts@acorngroup.co.uk to discuss further. Thanks. Andrew Roberts

5/5

Trustpilot

Thoroughly helpful service the whole…

Thoroughly helpful service the whole time, with up to date contact throughout which helped ease our nerves and answer the many questions we had as first time buyers. Mark has been fantastic from the beginning, even when we were unsure what we wanted from a property. Highly Recommend!

Rebecca · 13 May 2023 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thanks so much Rebecca, that really means a lot, glad you have been happy. Karen Hedges -Acorn Customer Services

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Acorn

Which Acorn office has the most reviews?

Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.4 out of 5, followed by Bexleyheath with 493.

Where are the Acorn offices?

The 15 Acorn offices, by town:

Has Acorn won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent