Trusted Agent profile
★★★★★
3,851 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,851 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
678
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe best estate agents I have ever dealt with. Charlie and Leon made us feel valued and respected. They kept us informed about every step in the process. They were patient with us and answered our queries promptly. Would I recommend Acorn and specifically Charlie and Leon to any of my friends/family? yes of course 100%.
Thats amazing Joseph, thank you so much for such a lovely review, I will be sure to pass on! Karen Hedges- Acorn Customer services
5/5
GoogleVery pleased with the service received on the sale of my flat. After taking over from another agent the number of viewings rocketed resulting in a number of offers. Throughout Leon, Charlie and the team were responsive, professional and gave excellent advice. I would not hesitate to recommend the Grove Park Acorn team.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager
5/5
GoogleLeonie was fab helping us find a place to live!
So glad you had a great experience, Jenna. Kind regards- Acorn Customer Services
5/5
GoogleAbsolutely 1st class service from Acorn from start to finish. Highly recommended
Thank you Rajinder for taking the time to provide a 5 Star review for us! Best wishes Karen Hedges- Acorn Customer Services
5/5
GoogleFrom start to finish Amelia Giles has made the whole stressful process less stressful absolute Star
Thank you Martin, we are delighted you are happy . Kind regards - Karen Hedges Acorn Customer Services
5/5
GoogleHaydn gave a great service, I appreciate the speed and helping find a new place. Very lovely fella
Thank you Jermaine for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Haydn and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI found Acorn estate excellent and Katlyn was super helpful to make this purchase happen. Thanks.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager
5/5
GoogleVery good service, constantly in contact with updates, and our agent Jacqueline Bissett was a delight to deal with.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI'm taking this opportunity to thank Leonie for helping me in my search for a house. She is helpful, cheerful , good personal, friendly with good attitude. Thanks
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager
1/5
GoogleAttended a viewing at one of the properties in Dartford. Upon arrival to our viewing there was a mass que waiting to view the property. This is very unprofessional and very bad practise. Do not recommend at all.
5/5
GoogleProfessional from start to finish. Kept us well informed on the sale of our property in Greenhithe, all the way through the sales process. Would recommend without hesitation
Thank you Denise for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges Acorn Customer Services
5/5
GoogleIt was pleasant experience deal with acorn people The team members of Jake, Amelia, Josh were brilliant and helpful to my buying process Special thanks to Amelia she spent extra time and made important calls for the smooth process I would recommend them with out any hesitations
Thank you Murukathasan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jake, Amelia and Josh. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleThey care too much about money and not people. They take the holding deposit before an offer is accepted and you have to wait a week to get the money back when offer is not accepted. They also promote an unfair competition between people to let a property. I don’t think they are very honest and professional about what they are doing.
Dear Anna. I am sorry to read you review and know that the branch Manager has responded to you directly. As was explained, in this highly competitive market, we do require our prospective tenants to pay a holding deposit as part of the offer process. This deposit is fully refundable if the application is unsuccessful and the terms and conditions on which you make this payment are provided to you prior to you making the payment. I do understand that this is not always convenient but it is part of our obligations and duty of care to our landlords. In light of your comments we will be reviewing the process and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleUtterly bunch of fraudies specialy Rubeena bukareen. Guysbe careful with them when they ask you for money upfront, Dont pay them anything unless yiu been given keys. They took deposit and rent in total of around 5000. Later we found out they collected similar amount of money from other clients aswell. Now chasing them and nobody answering the call. Everytime you call them they says manager is not available and Rubeena is unreachable. We had to get police involved and report to watch Dog who said they want interview us in front of the their office and spread the awareness to other people for carrying financial fraud by taking moneys from number of people same time for one property by assuring them they getting the property. If you have experienced same please share your experience with watch dog. Urmila holder
5/5
GoogleKatlyn and Jake managed to sell my leasehold flat in Greenhithe within a week and saw it through to completion within two months! Great communication and daily updates, thoroughly happy with the service and would highly recommend!!!
Thank you James for taking the time to post a great 5 Star review for Katlyn, Jake and the Team. We are delighted that you were pleased with our service and that you would not hesitate in recommending us ! Best wishes- Karen Hedges- Acorn Customer Services
5/5
GoogleThe team at dartford were amazing especially Holly, Daisy and Richard they helped me find something and did everything they could for me after I really begged them for their help. Thankyou so very much there’s not many people that help people that much when all they need is that help and for someone to give them a chance. They really understood my situation
Debra, thank you for the review. We are delighted you had a great experience, Kind Regards Karen Hedges Acorn Customer Services
5/5
GoogleLeonie Botten was professional and personal! She never made me feel uncomfortable and helped me every step of the way! She was extremely helpful, open, transparent, and reliable through the whole process, she really cared about me, understood my needs from the very beginning. She was extremely communicative and easy to reach to answer any of my questions at all times. She made the nightmare of finding an apartment a breeze! I highly recommend Leonie Botten to anyone looking to do any Real Estate transaction.
Thank you Erika for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Leonie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe are very happy with the service we had from Acorn. Katlyn was very professional and helped us a lot communicating with the seller and speeding up the process. Highly recommended.
We appreciate the positive feedback. It means a lot. Thank you Karen Hedges Acorn Customer Services
5/5
GoogleAcorn sold my home within days of signing with them. They were very professional Katlyn Dythe who looked after me throughout was superb. I can’t thank her enough. I would recommend Acorn and Katlyn to anyone selling their home without a doubt
Thank you Susan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Katlyn and the Team. Thanks. Karen Hedges - Customer Relations Manager
5/5
GoogleMiss Leonie is so professional and so authentic. She is always ready to respond to her emails and messages. Whenever I am in doubt of anything she’s always ready to answer. She’s excellent in her job and she’s so supportive from the first day till now. She deserves a 💯. I really want to thank her for everything and responding to her emails 24/7 advising me without hesitation.
Thank you Temiblaq for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Leonie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFantastic service from Acorn. We were let down by Wards who failed to successfully find a tenant. Harry Frankland and his fantastic team swooped in to save the day, immediately supplying a small army of potential tenants of which we now have two lovely people living in our property. 10/10 would use again
That's brilliant, thanks so much for a great review! Karen Hedges-Acorn Customer Services
5/5
GoogleHaving interviewed several estate agents I had no hesitation in picking Acorn and my subsequent experience of selling my parents’ house has only increased my appreciation of their efforts and my gratitude for the unfailing good humour and tenacity of Katlyn and Amelia in dealing with a first potential buyer dragging their feet before backing out, and then promptly finding a second buyer and bringing that to a successful conclusion. My heartfelt thanks.
So glad you had a great experience, Andy and thank you for taking the time to post a kind and positive review, we appreciate it ! Best wishes Karen Hedges Acorn Customer Services
5/5
GooglePurchased a property through acorn and they worked hard to sort everything out. Amelia was pro active and far better than the agent we were selling our own property with. Would recommend and use again if we sold our property.
Thank you Becky for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks Karen Hedges-Acorn Customer Services
5/5
GooglePrior to dealing with this agency we had a pretty bad experience with a different one so we were wary about working with another. We were pleasantly surprised however with Acorn and would definitely recommend them to anyone looking for a property. The help and communication we received from them and especially Katlyn was professional, we were updated regularly and we felt supported as first time buyers. We would definitely recommend Acorn Dartford to anyone looking for a property!
Super ! Thank you Magda, we really appreciate you writing a great review for us. Kind regards Karen Hedges- Acorn Customer Services
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.4 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
