Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI came into the Catford branch of Acorn as it is local to me. I Spoke with a very professional Neg Timur, we spoke briefly about how the property market is fluctuating and the best time to buy. He advised me of the best properties for me and my situation and it was very productive, I work in sales myself and he was not your 'typical estate agent' he was very honest and was a true pleasure to meet. I look forward to speaking with Tim soon and potentially moving in to a new house.
5/5
GoogleAcorn were really great and helpful throughout the process. We were selling our flat, and buying a house, and they conducted the whole chain very diligently. The Catford branch also know extremely well the market, and they advised everyone in the best possible way.
5/5
GoogleI have bought and sold 2 times with Acorn and they are amazing. The service and care are first class and even the after care is great. They are professional and caring and even now after I have moved in 3 years ago they check I am ok! Richard and the team know the legal side so well as I had lots of problems as the house I was buying was a new build so quite a few issues -they sorted it all! Thank you to all the team -highly recommend. Esther Ruston
5/5
GoogleThe best agents we have ever dealt with! We were buying a property which was on the market with Acorn and Franco (works at Catford branch) was so helpful. Right from the first viewing through to completion Franco answered all of our questions...we had many! He always got back to us quickly when we emailed or left a telephone message. We have always had bad experiences with other agents but not this time thanks to Franco! We will definitely be using Acorn next time!
5/5
GoogleExcellent service from beginning to end. Mine wasn't the easiest house to sell and they updated me fresh ideas. Kept me informed throughout the whole process after I accepted an offer. Joshua was positive and supportive. Always able to take your call. I recommend Acorn to sell your house and they do not stop their high performance until they see you to completion.
4/5
GoogleSold two properties through Acorn Catford and have always found the selling process to be well managed and consistent from start to finish. Valuations were accurate and realistic rather than over inflated, viewings were always conducted with adequate notice and respect to the properties and any offers that were put forward to me were backed up with sufficient checks that the buyers were able to buy. All in all I have been very happy the experience I have had with Acorn Catford and would not hesitate to recommend them as my agent of choice.
4/5
GoogleRecently rented through this Acorn, could not be any happier with their helpful service and staff's. Only gave 4* as there's always room for improvement, however everything went smoothly and thanks to them I'm enjoying my new place!
5/5
GoogleHad Steve and his team sell my house they are very friendly, polite and funny if you have any concerns just tell them and they sort it.. thanks to Steve, Taylor, Cheryl and all regards Mr & Mrs campbell
5/5
GoogleI can not thank acorn enough for all they have done for me and my wife. Steve and his team are by far the top agents to deal with in Kennington. The whole process has been stress free thanks to them.
5/5
GoogleSold my mum's property's through Steve Morton in your Kennington branch. The process was handled professionally throughout, once the property was sold we also rented a property through acorn and I was pleasantly surprised with the level of customer care and I would highly recommend this particular branch.
5/5
GoogleWithout the help of Taylor Moutarde I would have crumbled. He has gone above and beyond to assist me even with a property outside of his branch. The professionalism of this individual is a credit to the company he works for and I would highly recommend contact with him in relation to any property dealing with Acorn.
4/5
GoogleTaylor was very helpful in making the process of renting out our property smooth. He was readily available to respond to queries and iron out any issues when it was brought up. We have found staff at the agency to be helpful and prompt.
5/5
GoogleSteve was a very personable, helpful and knowledgeable agent. He made every step of the process easier through good communication and a willingness to go a step beyond what is expected. I was thoroughly impressed. At the end of our house purchase Steve really helped in pushing through the final pieces of paperwork with the solicitors. I can't emphasise enough how helpful he was.
5/5
GoogleI have recently purchased a flat through Acorn Kennington and would use them again. Everyone in the branch was very friendly, helpful and responsive to the queries. Steven and the team always kept me updated on the process and patiently answered my questions, as I was buying my first property.
5/5
GoogleNot only was Steven Morton professional in his dealings with us but he often went over and above to make sure we got the best deal and to explain things that as first time buyers, we just didn't understand. Highly recommend purchasing with him as our experience could have been very different if he hadn't have fought our corner, when other estate agents sought to exploit the fact that we were first time buyers. Great value experience from start to finish!
5/5
GoogleWhat a great experience received from all at the Acorn Kennington branch I have had. After getting my property on to the market swiftly they kept me updated throughout the process until the day of exchange. My opinion on high street agents has changed. Excellent knowledge of the market and their reassurance throughout whilst having a major works bill hanging over me was just what I needed to get the sale through. I can't thank Steven and the team enough!
5/5
GoogleWe have dealt with Acorn Kennington in the past for a property purchase and again most recently for our sale. From start to finish the entire experience has been professional and pleasant. In particular the transparent, pro active and honest approach cultivated by Steven Morton, Branch Manager and his team gave us the reassurance that we were in good hands. We have no hesitation in recommending them.
5/5
GoogleWhen I needed to let my flat for the first time in a long time, the Acorn Team were really knowledgeable about the area and the market. They did a fantastic job of finding me great tenants and kept me in the loop throughout the process. They took so much hassle out of the process and made themselves really stand out from the other agents I attempted to use. Great team giving a great service!
1/5
TrustpilotAwful, unprofession, hidden fee's
Awful, unprofessional and have hidden fee's. All round bad customer service, communication and complete lack of respect for their clients.
1/5
TrustpilotAwful, unprofession, hidden fee's
Awful, unprofessional and have hidden fee's. All round bad customer service, communication and complete lack of respect for their clients.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Dear "Princess Fiona", would there be any chance you could call me on 020 8315 6922 or email me at Andrew.Roberts@acorngroup.co.uk to discuss this in more detail? Thanks Andrew Roberts - Customer Relations Manager
5/5
GoogleAlways fast acting and friendly service
1/5
GoogleOnce they got my email / number in their database, Acorn plagued me with endless spam emails / texts that never stop, even when I request to be removed from their database. Very poor service.
Dear Paul. I am sorry to hear this. By registering with one Acorn office, in your case Peckham, it does mean that you have access to all properties in neighbouring areas. This ensures that you have the opportunity to view all properties that meet your requirements. I will make sure that your details are now removed from the mailing list. Regards. Andrew
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
