Trusted Agent profile
★★★★★
3,841 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.
3,146
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
Acorn's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI want to write a quick line to thank Anna Smythe from Dulwich Acorn for all her hard work for us during our property search. She was so kind and helpful and really the best agent who's worked on our behalf. Really patient and thoughtful. We've happened to find just the right property through another agent, but I just wanted to say thank you so much and you do a great job!
1/5
GoogleRating only, no written review.
Hi Jamie-Lee. I am sorry to hear that you were less than satisfied with the service you received. Would you be able to elaborate on the reasons for the 1*? My email address is andrew.roberts@acorngroup.co.uk. Andrew Roberts Customer Relations Manager
5/5
GoogleRating only, no written review.
3/5
GoogleGreat staff and service
5/5
GoogleSwift responses, good chasing and honest communication. Very good service and would use again!
5/5
GoogleGreat service, Ross has gone above and beyond to make the transaction happen. Would recommend!
5/5
GoogleJack from the sales team was very helpful. And clearly knew a lot about the market. Thanks again Jack
4/5
GoogleThanks to Jack and Ross ( Lewisham branch) for prompt, polite and helpful assistance all through the purchase process.
5/5
GoogleMattia has been super helpful and kept me updated through the whole procedure, putting my mind at ease! Thanks so much!
5/5
GoogleRoss and colleagues at Acorn Lewisham were really great to work with, very responsive and efficient.
5/5
GoogleA really friendly, fast and professional service - Acorn were a pleasure to deal with on our purchase.
5/5
GoogleAcorn has given me a delightful experience. Especially Mattia for putting all the effort and going the extra mile to make sure we are satisfied with the service.
5/5
GoogleMy experience with Acorn was absolutely worth a recommendation. Specifically Mattia who has been very professional and helpful since the beginning.
5/5
GoogleThe team at this location were great. Helped us find an apartment quickly and did a good job of explaining everything to us while renting our first apartment in the UK.
5/5
GoogleAcorn was incredibly helpful especially Mattia which has helped from start to finish , professional, friendly and always available , very fast at replying at all my enquiries, I would definitely recommend The agency to friends and family . Thank you
5/5
GoogleVery efficient estate agent. I cannot recommend these guys enough. All the staff are good. I dealt with Jack from start to finish and he was professional, knowledgeable and easy to deal with.
5/5
GoogleFirst class letting service! Special thanks goes to Mattia Dettori, Senior Letting Manager. Mattia find just the right tenants for my property and in a very short time! Letting service so far has been well managed with regular payments coming into my account.
5/5
GoogleWe were assisted with our sale by Ross - he was great and we can't recommend him enough. He was quick to get back to us and thorough in his responses. Thank you Ross!
4/5
GoogleAcorn, specifically Jack Rampling and Ross Reed, were extremely helpful throughout a very lengthy purchase I recently completed on. They were always available to discuss the numerous complications that arose and worked hard to move the process along when I asked.
5/5
GoogleHad a great experience with acorn while renting my flat few months ago...! Specially Gurvinder ,he made the experience so easy and stress free . I will definitely recommend my friends and family .
5/5
GoogleIt’s the second year that I’m renting through Acorn and I’m very impressed with the level of customer service that Mattia and the whole team in Lewisham has offered me. I will continue to use Acorn in future and I will recommend them to friends and family. Best regards, Florin T
5/5
GoogleHayley at Acorn was friendly and professional the entire time of our search, and was always patient and understanding. It made what can be a bit of an arduous task much easier, and our final decision quite difficult. Really great, attentive service.
5/5
GoogleJust sold a house in Catford through Acorn. Very happy with the service from our first meeting with the very profesional Tony Ravenscroft and Ross Reed. The sale was smooth and and completed in a timely manner. I would recommend Acorn.
1/5
GoogleRented a property through this firm for six months and never have I been met with such breath-taking ineptitude and incompetence before. The lists of problems with this let are quite extensive but highlights include being told that I could rent the property for six months and then having to request changes to the length of the contract right up to the day of signing the contract, as the landlord hadn't specified that a six-month let was possible. Then no instructions given on how to operate the properties heating and hot water systems leading to a higher gas and electricity bill for the first month as the only option I could find was an Immersion heater that had to be left on the whole time to provide hot water. There was no out of hours contact and in the end this query took 13 days to be answered. This was later followed by an element failing in the cooker which was not replaced as it was decided by the landlord that the cooker should be replaced which took well over 6 weeks to complete due to poor communication from Acorn. Then a long wait time followed this to regain the deposit despite requesting on several occasions if there was anything that could be done sooner, as I had vacated the property early. Even though the agency had been told on several occasions that I had vacated the property early I still got several phone calls asking if it was ok to do a viewing at such and such a time. Another clear indication of the lack of communication and cohesion at the branch/organisation. The final icing on the cake was when I was called by one of the branch negotiators to ask if I could help them with the heating and hot water at the property as a new tenant had moved into the property and was struggling. Once again, the agency had difficulties getting hold of the landlord (a theme that was a constant throughout my rental.) Suffice to say I still hadn't had my deposit returned to me at this point and was feeling less than helpful. Especially after receiving an email from the agency asking why I hadn’t paid my rent despite my contract being finished. Be warned renting through Acorn is a massive mistake fraught with nothing but frustration. I have not used the buying side of the branch but see no reason why they should be any better.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
