Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleHello, greetings to the Acorn team, especially Cameron, for being a very attentive and helpful person who assisted me in every way he could. He is very professional in his field.
Marcial Β· 11 May 2026 Β· Acorn - Bexleyheath London (325 Kennington Road)
Agent replied Β· 11 October 2026
Dear Marcial Crispin Ayala
We greatly appreciate your 5-star review and the time you took to share your experience with Cameron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
TrustpilotEvery one at Acorn Welling
Every one at Acorn Welling, were amazing from start to finish, especially Will & Matt
T Β· 11 May 2026 Β· Acorn - Bexleyheath Bexleyheath (Baynes House)
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5/5
GoogleI recently put my mother's retirement flat up for sale, which I understand are notoriously hard to shift. Fortunately, I chose Acorn to deal with the sale. From the start my sales rep, Charlie Herbert, put me at ease and set realistic expectations around time scales and price. As this was my first time selling a property I appreciate his patients with my endless questions. So, big thank you to Charlie, who actually sold the property for more than the top estimate of the only other agency that gave me a quote.
Tony Β· 11 May 2026 Β· Acorn - Bexleyheath London (29 Westow Street)
Agent replied Β· 11 October 2026
Dear Tony Rockcliffe
We greatly appreciate your 5-star review and the time you took to share your experience with Charles. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleBeth from Acorn was wonderful, she made what can be a very stressful process feel as smooth and straightforward as possible.
Teresa Β· 11 May 2026 Β· Acorn - Bexleyheath London (116-118 Bermondsey Street)
Agent replied Β· 11 October 2026
Dear Teresa Gottein-MartΓnez
We greatly appreciate your 5-star review and the time you took to share your experience with Beth. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleReally great personalised support from Stuart and the team, which made all the difference in selling our apartment. We started using a different, larger agent, but switched to Acorn and had much better service and a good outcome.
Donald Β· 11 May 2026 Β· Acorn - Bexleyheath London (116-118 Bermondsey Street)
Agent replied Β· 11 October 2026
Dear Donald Morrison
We greatly appreciate your 5-star review and the time you took to share your experience with Stuart and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleI had a great experience working with Arikson Franco at Acorn during my property purchase. Some parts of the process were quite complicated, but Arikson was always patient, responsive, and clear in his communication.
He communicated quickly and effectively with both the sellerβs side and the buyerβs side, helping to keep the process moving forward. I really appreciated that he tried to support me as much as he could throughout the purchase.
Thanks to his help and professionalism, we were able to complete the process successfully. I would definitely recommend Arikson to anyone buying a property.
J Β· 11 May 2026 Β· Acorn - Bexleyheath London (153 Lewisham High Street)
Agent replied Β· 11 October 2026
Dear J O (jh)
We greatly appreciate your 5-star review and the time you took to share your experience with Arikson. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
TrustpilotThank you Nikola and Sevya for yourβ¦
Thank you Nikola and Sevya for your great helpπΈπΈπΈ Amazing people. I bought a house and rented out another one, and they found wonderful tenants. Itβs been a great pleasure working with them. 100% trustworthy.
Guniz Β· 1 May 2026 Β· Acorn - Bexleyheath Bexleyheath (Baynes House)
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1/5
TrustpilotI recently made a formal offer on theβ¦
I recently made a formal offer on the River House in Eynsford through Bromley branch with Daniel, the agent handling the property. Despite making five separate attempts to follow up, via email, voicemail, and messages left with his colleagues, I have received absolutely no response whatsoever.
This complete lack of communication is utterly unacceptable and highly unprofessional. It has left me with the strong impression that my offer was never even presented to the seller. The total radio silence raises serious concerns about the agent's competence and integrity, and the entire process has felt somewhat dodgy.
I would strongly caution any potential buyers against dealing with this agent. Basic courtesy and professionalism appear to be entirely absent
Scott Β· 1 May 2026 Β· Acorn - Bexleyheath Bexleyheath (Baynes House)
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1/5
TrustpilotProperty Manager Gisella Rappa isβ¦
Property Manager Gisella Rappa is unprofessional and incompetent. She does not liaise properly and timely between landlord and tenants. She also provides misleading information. If you are a landlord or tenant, please beware with her.
Claudia Β· 27 April 2026 Β· Acorn - Bexleyheath Bexleyheath (Baynes House)
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1/5
TrustpilotI had a very disappointing experienceβ¦
I had a very disappointing experience dealing with the Senior Property Manager Gisella Rappa at Acorn.
From the outset, communication was poor. I formally notified them in January that I would be moving out, and this was neither acknowledged nor passed on to the landlord. I then confirmed my move-out again, and once again received no response. This lack of communication caused unnecessary stress and confusion throughout the process.
After I had already vacated the property, I was then contacted by decorators, which clearly shows that key information had not been handled or relayed properly. This felt completely unprofessional.
More concerning is the current situation regarding my rent. I paid rent upfront, and the property has now been re-let, yet they are attempting to retain Β£2,300 of my money. In addition, they are trying to charge for repainting and carpet replacement, despite these being pre-existing issues and clearly falling under wear and tear. I have evidence to support the condition of the property at the start of my tenancy.
The overall handling of my case has felt unfair and, at times, unethical. There has been a lack of transparency, poor communication, and an attempt to apply unreasonable charges.
I would strongly advise others to document everything carefully when dealing with this company.
Mrs Β· 21 April 2026 Β· Acorn - Bexleyheath Bexleyheath (Baynes House)
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1/5
TrustpilotIncompetence or willful obfuscation
For the last 2.5 months post our move-out, Acorn Property Management in Bromley has stalled, failed to respond to emails and provided disingenuous statements in respect of our rental deposit. The landlord they continue to serve (Jen Homes Ltd.) has willfully failed to honour the terms of the tenancy agreement or respond to our attempts to retrieve over Β£2,000 of deposit monies. Through their commercial relationship with Jem Homes, Acorn has proven complicit in negligence and obfuscation, in what can only be construed as an attempt to retain a commercial relationship at the expense of tenants. Consequently, we have had to file with TDS and the Property Ombudsman, whilst Acorn continues to achieve interest on our deposit money.
Adam Β· 16 April 2026 Β· Acorn - Bexleyheath Bexleyheath (Baynes House)
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1/5
TrustpilotAvoid Acorn Bexleyheath
Avoid Acorn Bexleyheath, Unprofessional and unsafe.
We were promised by the agent (Alexandra) that this property was fully managed by Acorn and that maintenance issues would be fixed before we moved in. We even put this in our offer letter. They failed on every count.
On move-in day, the property was disgusting and contained drug paraphernalia left by previous tenants, a massive safety risk that clearly wasn't checked. To top it off, we were told the wrong office to pick up our keys, causing further chaos.
Communication has been non-existent; they have ignored every inventory update and shown zero empathy for the stress they've caused. We are now escalating this to The Property Ombudsman. Do not trust their verbal guarantees.
Lucienne Β· 15 April 2026 Β· Acorn - Bexleyheath Bexleyheath (Baynes House)
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5/5
GoogleI had a really good experience with Tunde from the very first interaction. The whole process has been smooth and straightforward, which I really appreciated as it can be quite stressful trying to find a place.
Any questions I had, Tunde was always helpful and willing to assist in any way possible. I felt supported at every stage.
Overall, a really positive experience and Iβd definitely recommend.
Mashauna Β· 15 April 2026 Β· Acorn - Bexleyheath London (128 Rushey Green)
Agent replied Β· 13 October 2026
Dear Mashauna Brooks
We greatly appreciate your 5-star review and the time you took to share your experience with Tunde. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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1/5
TrustpilotAcorn - terrible agent
Joy Davies, is one of the worst agent I have met. Very rude, aggressive and uses scare methods to getting her way. How is this person still employed here? The lies that she tells to try to get her way is shocking. Don't use her there are better people to speak with there.
Customer Β· 14 April 2026 Β· Acorn - Bexleyheath BEXLEYHEATH (210 Broadway)
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1/5
TrustpilotTerrible management of our property
Laura Β· 13 April 2026 Β· Acorn - Bexleyheath Bexleyheath (Baynes House)
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5/5
GoogleCarly has helped me so much understand what first steps I need to take in order to buy my first home. Thank you so much. You are amazing
Mimi Β· 11 April 2026 Β· Acorn - Bexleyheath Erith
Agent replied Β· 11 October 2026
Dear Mimi
We greatly appreciate your 5-star review and the time you took to share your experience with Carly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleI want to thank Carly for being so helpful and answering all our questions at viewing and guiding us properly
Amy Β· 11 April 2026 Β· Acorn - Bexleyheath Erith
Agent replied Β· 11 October 2026
Dear Amy J
We greatly appreciate your 5-star review and the time you took to share your experience with Carly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleCarly was very helpful and had a great of knowledge of the property
Thanh Β· 11 April 2026 Β· Acorn - Bexleyheath Erith
Agent replied Β· 11 October 2026
Dear Thanh Pham
We greatly appreciate your 5-star review and the time you took to share your experience with Carly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleNerea was really helpful and kind!
Eve Β· 9 April 2026 Β· Acorn - Bexleyheath London (116-118 Bermondsey Street)
Agent replied Β· 11 October 2026
Dear Eve Brassil
We greatly appreciate your 5-star review and the time you took to share your experience with Nerea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleI initially approached Acorn to help value my property and get some advice on whether to sell or rent. From the very beginning, they were incredibly helpful and took the time to talk me through my options, ultimately helping me decide that renting was the right choice for me.
Davide was my main contact from the start and throughout the process. He was really friendly, approachable, and always on hand to answer any questions. He made what could have been a stressful process feel smooth and straightforward.
Overall, the whole experience felt seamless. The team were professional, accommodating, and very easy to work with throughout. Iβm really pleased I chose Acorn and I would highly recommend them.
Jane Β· 2 April 2026 Β· Acorn - Bexleyheath London (27 Denmark Hill)
Agent replied Β· 16 April 2026
Dear Jane King, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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5/5
GoogleI had a fantastic experience selling my property with Harry at Acorn Dulwich. Communication was clear and consistent throughout, he really listened to my expectations and ultimately delivered an excellent result. I would highly recommend his services. He was very polite, prompt and efficient.
Sandra Β· 2 April 2026 Β· Acorn - Bexleyheath London (98 Lordship Lane)
Agent replied Β· 13 October 2026
Dear Sandra Jones
We greatly appreciate your 5-star review and the time you took to share your experience with Harry. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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1/5
GoogleI would absolutely not recommend as a property management company. Terrible communication and so slow to fix issues. A really disappointing service.
Noreen Β· 2 April 2026 Β· Acorn - Bexleyheath London (98 Lordship Lane)
Agent replied Β· 16 April 2026
Dear Noreen,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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5/5
GoogleMax, James and the rest of the team were great. Ftb so didnβt know what to expect but definitely no horror stories, and all completed on schedule.
Peter Β· 2 April 2026 Β· Acorn - Bexleyheath London (98 Lordship Lane)
Agent replied Β· 16 April 2026
Dear Peter Marshall, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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5/5
GoogleWe had a great experience with Cameron at Acorn while securing our rental flat. From start to finish, he was professional, responsive, and genuinely helpful. He kept us well informed throughout the process, answered all our questions quickly, and made what can often be a stressful experience feel smooth and straightforward.
Cameron went above and beyond to make sure everything progressed efficiently, and we always felt like we were in safe hands. Thanks to his support, we were able to secure a place weβre really happy with.
Highly recommend working with him if you get the chance.
Oliver Β· 2 April 2026 Β· Acorn - Bexleyheath London (325 Kennington Road)
Agent replied Β· 16 April 2026
Dear Oliver Wheeler
We greatly appreciate your 5-star review and the time you took to share your experience with Cameron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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