Trusted Agent profile
★★★★★
3,841 reviews across 15 offices and 3 platforms
Acorn - Bexleyheath has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.
3,146
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
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Acorn - Bexleyheath's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Acorn - Bexleyheath, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJonathan was very professional and…
Jonathan was very professional and knowledgable, He was quite supportive and always responding promptly to my queries and constantly keeping me updated
Thanks William for the 5 star review. Very pleased that you were happy with the service you received from Jon!
5/5
TrustpilotJonathan was very professional and…
Jonathan was very professional and knowledgable, He was quite supportive and always responding promptly to my queries and constantly keeping me updated
Thanks William for the 5 star review. Very pleased that you were happy with the service you received from Jon!
1/5
TrustpilotTerrible
Terrible! Avoid at all costs. I paid my rent late three times in the course of two years. Twice due to change in jobs and there was nothing I could it about it. They failed my reference for a new flat and was unapologetic. Extremely dismissive and rude staff. Took a year of being here to get a toilet seat fixed let alone other repairs. I’m a journalist so I’m planning to expose them soon if they carry on this way. Complete and utter disgrace of a company.
1/5
TrustpilotTerrible
Terrible! Avoid at all costs. I paid my rent late three times in the course of two years. Twice due to change in jobs and there was nothing I could it about it. They failed my reference for a new flat and was unapologetic. Extremely dismissive and rude staff. Took a year of being here to get a toilet seat fixed let alone other repairs. I’m a journalist so I’m planning to expose them soon if they carry on this way. Complete and utter disgrace of a company.
5/5
TrustpilotSidcup to the seaside
We initially had Kelly value our home just as the Sidcup Branch of Acorn opened. It was almost a full year until we put the house on the market with Acorn (we’d initially gone with another EA), and Kelly arrived with the same warmth, enthusiasm and intent as before. In order to sell our house, I was impressed at how Kelly just didn’t look at the price and numbers, she’d taken into account the style and type of property we lived in and was able to contact those people whom she thought it would appeal. From this we had quality viewings, not quantity. We had realistic conversations about house prices. Our views on this were always respected whilst recommendations were backed up and essentially we were happy to trust Kelly.Kelly kept in good contact with us through the entire process, some hand holding towards the end when the pressure was on for all parties concerned, Kelly understood our concerns and did her best to understand the emotional side of selling the house whilst dealing with the office side.We thoroughly reccomend Kelly (and Paul) and the entire Sidcup Acorn team. Their approach felt up to date, progressive and personal and we now live in our dream house by the sea. Thank you.
Thanks Jaron for the 5 star review. So happy that you were pleased with the service you recieved from Kelly and her team and hope that you will be happy in your seaside home. Thanks. Andrew
3/5
TrustpilotOkay, but could certainly improve.
A solid if not great estate agent. They know the SE London area well and the fact they can utilise their customer base across their branches is a positive.Initially very eager to get the flat on the market and take our business; very confident of a quick sale but when viewings failed to convert into offers for the first couple of months, updates were infrequently offered despite chasing. That said, once an offer did materialise our account manager Leon was very good in handling the process on our behalf and remained available for any other questions we had until the process concluded.
Thanks Adam for the review. Really grateful for your feedback which I will discuss with the branch. Happy that Leon looked after you in the end though. All the best. Andrew Roberts - Customer Relations Manager - The Acorn Group
1/5
TrustpilotThey don’t even deserve1 star
They don’t even deserve1 star, they have been the worst institution that I have dealt with in my life. Their services are horrendous. The people working there are rude and hard to talk to. Their flats are not safe, no sound proof and expensive. We have lived in one of their properties for 2 years. The alarm was going off 3 sometimes 5 times a week, the lifts were always broken. On top of that, they have decided to change the cladding when we moved in. The noise was unbearable.Be really careful before signing any contract with them
Dear Nawal. I am sorry to read your review and I also sorry that you felt that our team were rude. The issues you raised relate to the building itself and because the residents were not abiding by rules and instructions made clear to them during their tenancies. The cladding needed to be changed for hopefully obvious reasons and feel that it is better that the building owner took this step to protect the residents..your complaint may have been very different if they hadn't! Overall, I feel that you review is unfair but but happy to discuss your issues in person if you feel I have missed something. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would, I have been lied to constantly, I was told there were no parking spaces being distributed until I spoke to a new Tennant who was given a parking space the week she moved in, I had been asking for 13 months, I only got a space because the office manager didnt put my call on hold and I heard her entire conversation, this is when I realised that they had been lying to all tenants. Issues with my property take around 12 months to resolve, my intercom was faulty from the day I moved in and it took 1 year for it to be fixed, my windows leak when it rains and it's been 10 months since I reported it, and I am still receiving excuses, the excuses I have been given now is the same one from 8 months ago. Would never go through acorn again. Very unprofessional and communication is awful.
Hi Jade..we have now spoken direct on this and whilst I completely understand your frustrations and anger, we too are waiting for the landlord/freeholder of the building you live in to instruct contractors. As you know, you live in a large development and the issues you have affect a number of apartments. We are constantly chasing the landlord to provide us with a works schedule and update the residents as and when have information. I am sorry for your experience and have agreed to update you personally weekly. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAcorn is very professional and secure. Damian was very helpful and super nice.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Damian. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI found the service from this branch and Yusef who dealt with the selling of our house. Over the months from the valuation to the arranging of the photographer, who took some excellent pictures of our property. Also a very skillfull writing of the property details. I would use Acorn and Yusef again. Finally I say Thankyou
5/5
GoogleUsed Acorn Grove Park to get our new flat which we are absolutely in love with. Process was super easy and Acorn dealt with everything. We were in our new flat within 2 weeks of looking. Nathaniel took the time to find out what we were looking for and managed to get us a flat that seemed way out of our league at first. Definitely reccomend.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nathaniell and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAwful
Awful. Would definitely give a 0 star if I could. All employees I’ve dealt with are right down rude. Acorn is refusing to follow up a major issue with security in my block. Yes security. Watch out people
Hi Celino. To clarify your review. You are a tenant is this development. We have raised your security issues with your landlord..our leaseholder..and the options are being discussed collectively by all the leaseholders and their freeholder. Your landlord will update you I am sure when a decision is made, but for now you must contact your landlord or managing agent. Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleSuzzannah is one of the best agent . she has never let us down. excellent service. we have been very happy since we started with them .I recommend Suzzannah any time. all the staff are very Helpful.
Thank you Janak for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received initially from Mauricio and Davide and then from Heidi and Cailey in our PM team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAcorn worst agency ever!!!
They don’t have the choice to put 0-star. It’s the worst agency I met , after they get the money for the rent,they forget that you exist as tenant. They don’t want to pay for fix or replace stuff at home .
Dear Ioannis. I am sadden to read to your review as having looked at the file notes, I can see that whenever you have raised and issue our team have dealt with it swiftly. I am also aware that there has been an issue with the fridge and I can only apologise for the delays with its replacement. Unfortunately, we have to receive instructions from the landlord before replacing major items like this and they have been slow to respond. Again, I can see from our notes that we have not "forgotten" you and have been keeping you updated. I understand that the fridge should be replaced today or tomorrow. Apologies again. Andrew Roberts - Customer Relations Manager - The Acorn Group
1/5
YellWorst Estate agent
They don’t have the choice to put 0-star. It’s the worst agency I met , after they get the money for the rent,they forget that you exist as tenant. They don’t want to pay for fix or replace stuff at home .
1/5
TrustpilotBR20SW - Some Good, Some Not so Good
FACTSI stayed at 54 Durham, BR20SW from 31-Aug-2018 to 30-Jul-2019 and the property was let by Langford Russel and managed by Acorn Property Management. The owner, a Doctor had moved to Canada for a year and the property was let on a fully furnished basis.POSITIVE FACTS===============1. They did respond to all mails that were sent to them at various points in time. 2.They delivered some of our important mail/post even after we had vacated the property3.They accepted an extra key and a pair of cushions much after vacating and settlement of all dues and which had accidentally come with us to our new house.4.They delivered some of our stuff we had left behind in the house, well after we moved and the Dr owner had come back.5.They carried out around 3 inspections of the property during our stay, took photographs and clearly communicated and emailed that the property is well kept and sent photographs to the Dr Owner in Canada and to us.6. Convenient location near Bromley South and well mannered and polite staff.NOT SO POSITIVES================1. No detailed overview of the property was provided and they did not know how to operate underfloor heating or what some buttons / switches etc were for. For everything they would have to check with the landlord and responses were very slow2.During the move in process they collected £252 for checkout charges, £150 for the agreement, £192 for referencing and £570 for EOT Exit Cleaning and their staff stated that "the deposit of £2019 would be fully refunded as they have collected the exit cleaning charges etc in advaance"- I wish they would train their staff not to make such statements3. They did not have any idea where the thames water meter was located and I had to find it on my own3. When I had some issue with the elctric meter readings and just had some basic queries, they actually got the meter changed !! which messed up a few other things like my readings !!!!4.My wife, my son and I had 3 severe falls from the staircase of the house as the carpet was worn out and edges were smooth / rounded. We reported this to them many times but they took no action. Even though it was a serious health and safety issue5. About 3 weeks before the checkout they did an inspection and said that the property is very well maintained and they will refund the £570 end of tenancy cleaning charges and they ACTUALLY REFUNDED it. -- However this was a PHONE conversation and unfortunately my wife did not record it on email6. One week before checkout they called and said that the refund was a mistake and asked me to pay it back - which I promptly did--> CLEARLY SHOWS fundamentals of property management 101 are missing in their process manual7. We checked out on 30-July as agreed and delivered posssesion to them.--> Mistake - should have taken photos of everything and sent it to them.... PLEASE DO SO IF YOU EVER ENGAGE ACORN is my recommendation8. Their end of tenancy Inventory check was carried out on 6th AUG after 6 days and in the report they stated that one Kitchen Dish Water extractor drier stand is missing. This was totally surpising as we had clearly left it behind. Our guess is that the cleaning agency hired by them threw it out.9. The Dr Owner landlord carried out an inspection on 15 Aug - full 15 days after vacation of the property and had a different version of the property status and garden status and stated that there is a LEAK from the upstairs bathroom which is visible on the ceiling of the kitchen.... NOW ACORN INSPECTORS CARRIED OUT THREE INSPECTIONS and NEVER REPORTED THIS...EVEN THE EOT Checkout report NEVER REPORTED THIS....7. They finally deducted £640 from my deposit for a) a Kitchen ceiling spots which were no where mentioned on the EOT report b) for a kitchen dish stand which was actually there when I left and which was thrown away the EOT cleaning agency hired by then and c) for an overgrown garden bamboo shoots when it was not over grown when i vacated...Lots of my friends stated that nothing is due from me ( and even they stated that a few days before vacating ) but since I did not want to go through the hassle of arguments and paperwork...i just let it passMy recommendation is, if you hire ACORN, please create a MAIL TRAIL proof of every conversation, chat, phone call with them and please take photos of every nook and corner and share it with them and please be present when their EOT cleaning agency does any cleaning....Ofcourse, they also have a lot of positives which i have listed in the beginning....
Dear Tapan. Thanks for your comprehensive review and for your 6 positive points. With regards to your negative views, I make the following comments. On balance I find that 1* is very unfair, but you are entitled to your opinion and am sorry if you were not happy.1) As agents, we would not necessarily have all the answers to how the property works. We do encourage landlord to provide us or the tenants with instructions for appliances etc., but when they don’t we can but ask them.2) Staff would never say that. Security deposits are paid to cover any dilapidations caused by the tenants during their tenancy. Assuming that there were no issues, then the deposit would be returned in full. 3) In this case, you chose to changed energy supplier and it was your new supplier that changed the meter4) We chased the landlord numerous times to get them to replace the carpet so this is not true. I can see many notes where we had updated you, but it is the landlord’s prerogative to instruct who they wish.5/6) This was done in error to which we accepted. Apologies8) I am afraid, it wasn’t there when we visited and therefor have to assume that it was missing. They cleaning agency are reliable and instructed not to do this..for obvious reasons!9) The landlord is entitled to carry out their own inspection and advise us of any issues they find. You deposit was protected by the TDS and you had the right to question any deductions made and they would have adjudicated. The tenancy agreement makes it very clear that the upkeep of the garden is the tenant’s responsibility.Thanks again.Andrew Roberts - Customer Relations Manager
1/5
TrustpilotIf you are thinking of selling your home…do NOT use Acorn Estate Agents
If you are thinking of selling your home please do not use Acorn Estate Agents. They will not sell your home. They will keep you in the dark over what is happening to the sale. They never get back to you. They are rude and abrupt if you pester them over the sale. They will cause you a lot of stress and you will lose the home you wanted to move into. Footnote: I am now paying council tax on an empty house due to Acorn's reluctance to keep me informed on what was truly happening in the chain.
Hello. I am very sorry to read your review and would really like the opportuntiy to investigate the points you have raised. Would you be able to drop me a line with a few more details and I promise that I will speak to those involved and take the necessary steps to improve our service. Thanks in advance. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotUtterly incompetent building manager
Possibly the most unprofessional and incompetent property management I've ever encountered. Slow to rectify faulty public areas and unclear communication. I've had several issues with regards to rent payments, misleading information regarding apportionment of rent to the extent where I have had to seek advice from citizens advice and Shelter who advised me to report to trading standards. Only after providing this information was I listened to however, property manager is now avoiding direct communication with me which frankly, is the most pathetic thing I've ever come across. Probably won't be renewing my tenancy because of this ridiculous inability to manage anything let alone an entire building.
Hi Nicola. Firstly, I am very sorry to read your review. Whilst we accept that there are inherent issues with the building that are largely out of our control as they require the freeholders involvment, communication and our management of your tenancy should not be affected. I will investigate the issues you claim and will repsond to you directly. If I can help further please do drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotWould recommend Acorn Estate Agent
Would recommend Acorn Estate Agent, my property was sold within a week of being on the market, Dammy was ace, he provided me with relevant information, and kept me updated throughout the process. I have received excellent service from Acorn, I love the fact that all the staff are willing to help with queries. Would use your services again, unfortunately won’t be moving anytime soon, found my dream home. Thank you guys....
Thank you TJ for leaving us a 5* review. We are really happy that you were pleased with the service you received from Dammy. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotIf I could give 0 star I would.
If I could give 1 star I would.. been their tenant for almost a decade and when the roof if the property falling down destroying my belongings and I had to move, the property manager Jessica based in Bromley gave the worst reference about me and 11 day rent arrears when in fact they have £1200 in deposit and choose to maliciously sabotage me is terrible when I have never missed a rent payment.
Hi "Lala". I am of course sorry that you have felt it necessary to leave the review you have as from what I can see, the circumstances leading to your tenancy termination are very different to what you have quoted here. Not appropriate to discuss on this open forum, however, if you would like to speak to me, please call 020 8315 6929 or email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotGood having Dammy from the Sydenham…
Good having Dammy from the Sydenham branch, consistent and helpful with our transaction. Good meeting in person to get a good understanding also to build a good working relationship. Would certainly use Dammy again.
Thank you Ms Mason for leaving us a positive review. We are really happy that you were pleased with the service you received from Dammy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotGood having Dammy from the Sydenham…
Good having Dammy from the Sydenham branch, consistent and helpful with our transaction. Good meeting in person to get a good understanding also to build a good working relationship. Would certainly use Dammy again.
Thank you Ms Mason for leaving us a positive review. We are really happy that you were pleased with the service you received from Dammy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJames Hoadley provides great service, quick decision progress during the review phase and always responsive to all our queries via phone or email.
Thank you Pavel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from James. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotExceptionally poor property management…
Exceptionally poor property management company. As others have noted, constant changes to the account manager, cancelled appointments, accusations of not being up to date with payments (lots of time spent proving I made early payments), claim they had keys for showing property only to find they didn't on the day requiring me to rush home, attempt at getting us to pay for another deep clean at check-out and to top it off 2 month wait to have our deposit returned. The sheer incompetence of Acorn is incredible and would avoid at all costs.
Hi Don. I am very sorry to read your review and have read through the file notes of your tenancy. It certainly appears that there have been too many instances of poor service and for this I can only apologise. I can assure you and others that your feedback is envaluable and we do strive to make the necessary process changes and provide staff with additional training to enable them provide all customers with the experience they would expect. I would add that we manage over 3500 tenancies and the vast majority of our tenants and landlords are happy with our service as you can see here. https://goo.gl/maps/9YcQHNkuncPmBtfR9. Again apologies and if I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by BEXLEYHEATH (210 Broadway) with 493.
The 15 Acorn - Bexleyheath offices, by town:
Yes. In The Trusted Agent 2026 awards: Acorn - Bexleyheath, London won Gold; Acorn - Bexleyheath, London won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
