Trusted Agent profile

Acorn estate agents in Bexleyheath, London, Dartford and 1 more

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

3,841 reviews across 15 offices and 3 platforms

Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.8 / 5

3,146

Reviews on Google

All 15 offices

Yell logo

1.9 / 5

19

Reviews on Yell

All 15 offices

Trustpilot logo

676

Reviews on Trustpilot

All 15 offices

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Our offices

Acorn's 15 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Acorn office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

I have to say that the experience we…

I have to say that the experience we had with Acorn Estate Agents in Swanley was absolutely one of the best experiences with any estate agents I have experienced. Mark Sugarman, the Manager, went above and beyond to assist us in finding a rental property at a suitable price and in a suitable area to cater for all our needs. I have nothing but good woods to say for the whole team.We have lived at the property for almost a year now and I have had no complaints with Acorns. We will definitely use them again when the time comes.

Jemma Β· 7 November 2019 Β· Acorn Bexleyheath

5/5

Trustpilot

Absolutely fantastic

I would like to thank the entire team for all their hard work and efforts throughout the whole buying process. They were amazing. I wasnt selling through them i was buying. Mark showed us around the house and even layed on the floor to show us a bath would fit 🀣. Speaking to Hayley and Mark throughout the whole process was fantastic. Every time I rang I got an answer straight away. Spoke to megan a few times and she was fantastic as well. These guys really know how to look after people and are really good estate agents ! Would definitely sell with them in the future. Thanks again for all your hard work

Dean Β· 2 November 2019 Β· Acorn Bexleyheath

5/5

Trustpilot

Absolutely fantastic

I would like to thank the entire team for all their hard work and efforts throughout the whole buying process. They were amazing. I wasnt selling through them i was buying. Mark showed us around the house and even layed on the floor to show us a bath would fit 🀣. Speaking to Hayley and Mark throughout the whole process was fantastic. Every time I rang I got an answer straight away. Spoke to megan a few times and she was fantastic as well. These guys really know how to look after people and are really good estate agents ! Would definitely sell with them in the future. Thanks again for all your hard work

Dean Β· 1 November 2019 Β· Acorn Bexleyheath (Baynes House)

5/5

Google

Leon was enthusiastic, informative and responsive. He answered my queries swiftly and kept the pace up during the entire process, he pushed things forward with robustness. In addition Steven was very helpful dealing with my queries, very reassuring and an excellent communicator. Thank you both.

MC Β· 26 October 2019 Β· Acorn London (27 Denmark Hill)

Agent replied Β· 24 October 2024

Thank you Marion for leaving us a 5* review. We are really happy that you were pleased with the service you received from Leon and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Shamia is a star! He was so efficient and helpful. Made everything run as smoothly as possible. Would highly recommend Acorn Catford, especially Shamia Oakley-Rowe!

Ben Β· 25 October 2019 Β· Acorn London (128 Rushey Green)

1/5

Trustpilot

When is a Deep Clean not a Deep Clean?

I was charged Β£282 by Acorn which was for a 'deep clean' when I eventually moved out of a two-bedroom flat. Β£282 to clean 4 rooms! Must be some clean I thought. Wrong! When I moved in, the flat was filthy, dirt under beds, floors not clean, fridge not clean, freezer doors frozen (so couldn't be cleaned). Acorn informed me it would be cleaned before I moved in. When I questioned this they maintained it had been cleaned and that the cleaners do not move furniture (during a 'deep clean'!). They apologised for the rest of the dirt the cleaners didn't clean. I have just moved out and was looking forward to the Inventory Check-out stating how clean the property was (after the Β£282 cleaning for just 4 rooms). Not so fast!!! My inventory check-out states, and I quote " cleaned domestically to a poor standard". That's the statement the owner gets - after me parting with Β£282 two years ago!

Eamonn Β· 8 October 2019 Β· Acorn Bexleyheath

Agent replied Β· 19 September 2023

30/10/19 - Follow up. Following our investigations and further apology, you received your full deposit back without any deductions. Again, I am sorry that this matter occured but you are happy with the outcome. Thanks. AndrewHi Eamonn. I am sorry to hear about these issues. Let me speak to those involved here and I will come back to you directly. Thanks. Andrew Roberts - Customer Relations Manager.

4/5

Trustpilot

I have been dealing with Michael Stroud…

I have been dealing with Michael Stroud for the last two/three years and have found him veryhelpful and pleasant to talk to in connection to two of my properties. I am impressed.Regards Barry Martin

Barry Β· 30 September 2019 Β· Acorn Bexleyheath

Agent replied Β· 19 September 2023

Thanks for the review Barry. Very pleased that you were happy with the service received from Michael. Thanks again. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Amazing experience

So guys I been for more 2 months to found the property really hard time , but then I meet Nicholas helpfull fantastic Agent from Acorn in Streatham hill, and only 1 week I found amazing property Brand new . So if you Looking for the house go to Nicholas Henderson .

Raffaele Β· 28 September 2019 Β· Acorn Bexleyheath

Agent replied Β· 19 September 2023

Thanks for the review Raffaele. Very pleased that you were happy with the service received from Nicholas. Thanks again. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

Acorn Estate Agents Camberwell

If you're selling your house I'd avoid Acorn Estate Agents in Camberwell at all costs, if however you want to start a circus ... then they're are the people to go to as it appears they're all vying to be clowns.The house is in an affluent part of south London and prepped to a high standard. Guess what? They couldn't get me an offer in over six months. It was often comical at one point some clueless punter was taken to see the house 5 times ... with all his family. I mean the house is nice but it isn't Windsor castle, 5 viewings? Who has ever heard of that?!Their excuse was that the house was "full of old fings". By that they meant Georgian antiques and paintings. What does my furniture have to do with selling the house? They then suggested to reduce the house price by 30k as the market had "changed in the past two weeks". And all this for 2% commission! More fool me ... or you if you decide to hitch your wagon to these donkeys.Describe Acorn Estate Agents in Camberwell in three words?Clueless, asinine, unprofessional.

Guy Β· 21 September 2019 Β· Acorn Bexleyheath

1/5

Trustpilot

Acorn Estate Agents Camberwell

If you're selling your house I'd avoid Acorn Estate Agents in Camberwell at all costs, if however you want to start a circus ... then they're are the people to go to as it appears they're all vying to be clowns.The house is in an affluent part of south London and prepped to a high standard. Guess what? They couldn't get me an offer in over six months. It was often comical at one point some clueless punter was taken to see the house 5 times ... with all his family. I mean the house is nice but it isn't Windsor castle, 5 viewings? Who has ever heard of that?!Their excuse was that the house was "full of old fings". By that they meant Georgian antiques and paintings. What does my furniture have to do with selling the house? They then suggested to reduce the house price by 30k as the market had "changed in the past two weeks". And all this for 2% commission! More fool me ... or you if you decide to hitch your wagon to these donkeys.Describe Acorn Estate Agents in Camberwell in three words?Clueless, asinine, unprofessional.

Guy Β· 20 September 2019 Β· Acorn Bexleyheath (Baynes House)

1/5

Trustpilot

massive issues with heating and water. ACORN NO HELP AT ALL

since we moved in 2/3 weeks ago we have had constant issues with our boiler and our water. chasing down updates on what will be done about it is exhausting and painful. we have been told multiple times we will recieve a call back and never recieved one. the issue was a major problem but now we have nothing but grey water coming out of our taps.help from the acorn group is non existent and makes me wonder why I'm paying such a large amount of rent for a property that doesnt even have heating or clean drinking water.beware of the lack of help provided from this managing agent!

Jon Β· 17 September 2019 Β· Acorn Bexleyheath

Agent replied Β· 19 September 2023

Hi Jon. I am sorry to read your review and have spoken to your Property Manager already this morning. The boiler needs replacing and because Lambeth Council are the flat owners, we are waiting to get a timeline from them. Not acceptable I agree and also not acceptable that you are not getting regular updates. You will be getting a call this morning. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

massive issues with heating and water. ACORN NO HELP AT ALL

since we moved in 2/3 weeks ago we have had constant issues with our boiler and our water. chasing down updates on what will be done about it is exhausting and painful. we have been told multiple times we will recieve a call back and never recieved one. the issue was a major problem but now we have nothing but grey water coming out of our taps.help from the acorn group is non existent and makes me wonder why I'm paying such a large amount of rent for a property that doesnt even have heating or clean drinking water.beware of the lack of help provided from this managing agent!

Jon Β· 16 September 2019 Β· Acorn Bexleyheath (Baynes House)

Agent replied Β· 10 June 2024

Hi Jon. I am sorry to read your review and have spoken to your Property Manager already this morning. The boiler needs replacing and because Lambeth Council are the flat owners, we are waiting to get a timeline from them. Not acceptable I agree and also not acceptable that you are not getting regular updates. You will be getting a call this morning. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Google

Rating only, no written review.

Seraphim3d6 Β· 30 August 2019 Β· Acorn London (29 Westow Street)

Agent replied Β· 28 August 2024

Hi..I am sorry to hear that you were not happy with the service you received from our Crystal Palace office. I can’t find you on our system, so would you mind dropping me an email with your issues and I will see what I can do to help. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

5/5

Trustpilot

I wouldn't extend the following praise…

I wouldn't extend the following praise to Acorn in general, especially since I had a very bad experience with their Camberwell branch, but Nicholas Henderson deserves all the praise I can give. He was alone in understanding where I was coming from and alone in actually trying to help in what was a stressful and very frustrating situation. Effectively he made good what his Camberwell colleagues ruined. Personable, with a listening ear, and very efficient too.

Hector Β· 30 August 2019 Β· Acorn Bexleyheath

Agent replied Β· 19 September 2023

Thank you Hector for leaving us such a great review. We are really happy that you were pleased with the service you received from Nicholas and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

I wouldn't extend the following praise…

I wouldn't extend the following praise to Acorn in general, especially since I had a very bad experience with their Camberwell branch, but Nicholas Henderson deserves all the praise I can give. He was alone in understanding where I was coming from and alone in actually trying to help in what was a stressful and very frustrating situation. Effectively he made good what his Camberwell colleagues ruined. Personable, with a listening ear, and very efficient too.

Hector Β· 29 August 2019 Β· Acorn Bexleyheath (Baynes House)

Agent replied Β· 10 June 2024

Thank you Hector for leaving us such a great review. We are really happy that you were pleased with the service you received from Nicholas and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Nathan was such a great agent, he introduced us to what it's now our new home, and he knew what we were looking for since the beginning. Professional at all times, and always helpful. Thanks.

Juan Β· 29 August 2019 Β· Acorn London (29 Westow Street)

5/5

Google

The whole team at Acorn have been amazing. As a first time buyer, I didn't expect everything to happen so quickly and smoothly, AND I got the exact property I was looking for.

Daniela Β· 29 August 2019 Β· Acorn London (29 Westow Street)

Agent replied Β· 27 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

The Lettings Manager Nathan went above and beyond in assisting us with property searches. When we found one that we really liked, he really fought our corner so that we could secure the property even till the last minute. He carried out tasks - which I'm sure were not in his job description- in order to help us out, and him and his team made sure to keep us in the loop everyday regarding our application. Forever grateful for Nathan's help as we would not have anywhere to live otherwise!

Maria Β· 29 August 2019 Β· Acorn London (29 Westow Street)

5/5

Google

Yousef at Acorn was great to work with when buying our first place! He was always contactable and very proactive. We had tight timelines to achieve and he did everything he could, often acting as an intermediary between us and the vendor, to get this over the line! We can't thank or recommend working with Yousef at Acorn CP enough!

Andy Β· 29 August 2019 Β· Acorn London (29 Westow Street)

Agent replied Β· 27 August 2024

Thank you Andy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Yousef and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

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Questions about Acorn

Which Acorn office has the most reviews?

Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.

Where are the Acorn offices?

The 15 Acorn offices, by town:

Has Acorn won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.

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