Newest first, from every platform, with the office each review is about. First names only.
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5/5
TrustpilotI have to say that the experience weβ¦
I have to say that the experience we had with Acorn Estate Agents in Swanley was absolutely one of the best experiences with any estate agents I have experienced. Mark Sugarman, the Manager, went above and beyond to assist us in finding a rental property at a suitable price and in a suitable area to cater for all our needs. I have nothing but good woods to say for the whole team.We have lived at the property for almost a year now and I have had no complaints with Acorns. We will definitely use them again when the time comes.
Jemma Β· 7 November 2019 Β· Acorn Bexleyheath
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5/5
TrustpilotAbsolutely fantastic
I would like to thank the entire team for all their hard work and efforts throughout the whole buying process. They were amazing. I wasnt selling through them i was buying. Mark showed us around the house and even layed on the floor to show us a bath would fit π€£. Speaking to Hayley and Mark throughout the whole process was fantastic. Every time I rang I got an answer straight away. Spoke to megan a few times and she was fantastic as well. These guys really know how to look after people and are really good estate agents ! Would definitely sell with them in the future. Thanks again for all your hard work
Dean Β· 2 November 2019 Β· Acorn Bexleyheath
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5/5
TrustpilotAbsolutely fantastic
I would like to thank the entire team for all their hard work and efforts throughout the whole buying process. They were amazing. I wasnt selling through them i was buying. Mark showed us around the house and even layed on the floor to show us a bath would fit π€£. Speaking to Hayley and Mark throughout the whole process was fantastic. Every time I rang I got an answer straight away. Spoke to megan a few times and she was fantastic as well. These guys really know how to look after people and are really good estate agents ! Would definitely sell with them in the future. Thanks again for all your hard work
Dean Β· 1 November 2019 Β· Acorn Bexleyheath (Baynes House)
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5/5
GoogleLeon was enthusiastic, informative and responsive. He answered my queries swiftly and kept the pace up during the entire process, he pushed things forward with robustness. In addition Steven was very helpful dealing with my queries, very reassuring and an excellent communicator. Thank you both.
MC Β· 26 October 2019 Β· Acorn London (27 Denmark Hill)
Agent replied Β· 24 October 2024
Thank you Marion for leaving us a 5* review. We are really happy that you were pleased with the service you received from Leon and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
GoogleShamia is a star! He was so efficient and helpful. Made everything run as smoothly as possible. Would highly recommend Acorn Catford, especially Shamia Oakley-Rowe!
Ben Β· 25 October 2019 Β· Acorn London (128 Rushey Green)
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5/5
GoogleRating only, no written review.
Iustin Β· 25 October 2019 Β· Acorn London (116-118 Bermondsey Street)
Agent replied Β· 23 October 2024
Thanks fort the 5*s!
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1/5
TrustpilotWhen is a Deep Clean not a Deep Clean?
I was charged Β£282 by Acorn which was for a 'deep clean' when I eventually moved out of a two-bedroom flat. Β£282 to clean 4 rooms! Must be some clean I thought. Wrong! When I moved in, the flat was filthy, dirt under beds, floors not clean, fridge not clean, freezer doors frozen (so couldn't be cleaned). Acorn informed me it would be cleaned before I moved in. When I questioned this they maintained it had been cleaned and that the cleaners do not move furniture (during a 'deep clean'!). They apologised for the rest of the dirt the cleaners didn't clean. I have just moved out and was looking forward to the Inventory Check-out stating how clean the property was (after the Β£282 cleaning for just 4 rooms). Not so fast!!! My inventory check-out states, and I quote " cleaned domestically to a poor standard". That's the statement the owner gets - after me parting with Β£282 two years ago!
Eamonn Β· 8 October 2019 Β· Acorn Bexleyheath
Agent replied Β· 19 September 2023
30/10/19 - Follow up. Following our investigations and further apology, you received your full deposit back without any deductions. Again, I am sorry that this matter occured but you are happy with the outcome. Thanks. AndrewHi Eamonn. I am sorry to hear about these issues. Let me speak to those involved here and I will come back to you directly. Thanks. Andrew Roberts - Customer Relations Manager.
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4/5
TrustpilotI have been dealing with Michael Stroudβ¦
I have been dealing with Michael Stroud for the last two/three years and have found him veryhelpful and pleasant to talk to in connection to two of my properties. I am impressed.Regards Barry Martin
Barry Β· 30 September 2019 Β· Acorn Bexleyheath
Agent replied Β· 19 September 2023
Thanks for the review Barry. Very pleased that you were happy with the service received from Michael. Thanks again. Andrew Roberts - Customer Relations Manager
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5/5
TrustpilotAmazing experience
So guys I been for more 2 months to found the property really hard time , but then I meet Nicholas helpfull fantastic Agent from Acorn in Streatham hill, and only 1 week I found amazing property Brand new . So if you Looking for the house go to Nicholas Henderson .
Raffaele Β· 28 September 2019 Β· Acorn Bexleyheath
Agent replied Β· 19 September 2023
Thanks for the review Raffaele. Very pleased that you were happy with the service received from Nicholas. Thanks again. Andrew Roberts - Customer Relations Manager
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1/5
TrustpilotAcorn Estate Agents Camberwell
If you're selling your house I'd avoid Acorn Estate Agents in Camberwell at all costs, if however you want to start a circus ... then they're are the people to go to as it appears they're all vying to be clowns.The house is in an affluent part of south London and prepped to a high standard. Guess what? They couldn't get me an offer in over six months. It was often comical at one point some clueless punter was taken to see the house 5 times ... with all his family. I mean the house is nice but it isn't Windsor castle, 5 viewings? Who has ever heard of that?!Their excuse was that the house was "full of old fings". By that they meant Georgian antiques and paintings. What does my furniture have to do with selling the house? They then suggested to reduce the house price by 30k as the market had "changed in the past two weeks". And all this for 2% commission! More fool me ... or you if you decide to hitch your wagon to these donkeys.Describe Acorn Estate Agents in Camberwell in three words?Clueless, asinine, unprofessional.
Guy Β· 21 September 2019 Β· Acorn Bexleyheath
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1/5
TrustpilotAcorn Estate Agents Camberwell
If you're selling your house I'd avoid Acorn Estate Agents in Camberwell at all costs, if however you want to start a circus ... then they're are the people to go to as it appears they're all vying to be clowns.The house is in an affluent part of south London and prepped to a high standard. Guess what? They couldn't get me an offer in over six months. It was often comical at one point some clueless punter was taken to see the house 5 times ... with all his family. I mean the house is nice but it isn't Windsor castle, 5 viewings? Who has ever heard of that?!Their excuse was that the house was "full of old fings". By that they meant Georgian antiques and paintings. What does my furniture have to do with selling the house? They then suggested to reduce the house price by 30k as the market had "changed in the past two weeks". And all this for 2% commission! More fool me ... or you if you decide to hitch your wagon to these donkeys.Describe Acorn Estate Agents in Camberwell in three words?Clueless, asinine, unprofessional.
Guy Β· 20 September 2019 Β· Acorn Bexleyheath (Baynes House)
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1/5
Trustpilotmassive issues with heating and water. ACORN NO HELP AT ALL
since we moved in 2/3 weeks ago we have had constant issues with our boiler and our water. chasing down updates on what will be done about it is exhausting and painful. we have been told multiple times we will recieve a call back and never recieved one. the issue was a major problem but now we have nothing but grey water coming out of our taps.help from the acorn group is non existent and makes me wonder why I'm paying such a large amount of rent for a property that doesnt even have heating or clean drinking water.beware of the lack of help provided from this managing agent!
Jon Β· 17 September 2019 Β· Acorn Bexleyheath
Agent replied Β· 19 September 2023
Hi Jon. I am sorry to read your review and have spoken to your Property Manager already this morning. The boiler needs replacing and because Lambeth Council are the flat owners, we are waiting to get a timeline from them. Not acceptable I agree and also not acceptable that you are not getting regular updates. You will be getting a call this morning. Thanks. Andrew Roberts - Customer Relations Manager
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1/5
Trustpilotmassive issues with heating and water. ACORN NO HELP AT ALL
since we moved in 2/3 weeks ago we have had constant issues with our boiler and our water. chasing down updates on what will be done about it is exhausting and painful. we have been told multiple times we will recieve a call back and never recieved one. the issue was a major problem but now we have nothing but grey water coming out of our taps.help from the acorn group is non existent and makes me wonder why I'm paying such a large amount of rent for a property that doesnt even have heating or clean drinking water.beware of the lack of help provided from this managing agent!
Jon Β· 16 September 2019 Β· Acorn Bexleyheath (Baynes House)
Agent replied Β· 10 June 2024
Hi Jon. I am sorry to read your review and have spoken to your Property Manager already this morning. The boiler needs replacing and because Lambeth Council are the flat owners, we are waiting to get a timeline from them. Not acceptable I agree and also not acceptable that you are not getting regular updates. You will be getting a call this morning. Thanks. Andrew Roberts - Customer Relations Manager
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1/5
GoogleRating only, no written review.
Seraphim3d6 Β· 30 August 2019 Β· Acorn London (29 Westow Street)
Agent replied Β· 28 August 2024
Hi..I am sorry to hear that you were not happy with the service you received from our Crystal Palace office. I canβt find you on our system, so would you mind dropping me an email with your issues and I will see what I can do to help. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
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5/5
TrustpilotI wouldn't extend the following praiseβ¦
I wouldn't extend the following praise to Acorn in general, especially since I had a very bad experience with their Camberwell branch, but Nicholas Henderson deserves all the praise I can give. He was alone in understanding where I was coming from and alone in actually trying to help in what was a stressful and very frustrating situation. Effectively he made good what his Camberwell colleagues ruined. Personable, with a listening ear, and very efficient too.
Hector Β· 30 August 2019 Β· Acorn Bexleyheath
Agent replied Β· 19 September 2023
Thank you Hector for leaving us such a great review. We are really happy that you were pleased with the service you received from Nicholas and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
TrustpilotI wouldn't extend the following praiseβ¦
I wouldn't extend the following praise to Acorn in general, especially since I had a very bad experience with their Camberwell branch, but Nicholas Henderson deserves all the praise I can give. He was alone in understanding where I was coming from and alone in actually trying to help in what was a stressful and very frustrating situation. Effectively he made good what his Camberwell colleagues ruined. Personable, with a listening ear, and very efficient too.
Hector Β· 29 August 2019 Β· Acorn Bexleyheath (Baynes House)
Agent replied Β· 10 June 2024
Thank you Hector for leaving us such a great review. We are really happy that you were pleased with the service you received from Nicholas and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
GoogleNathan was such a great agent, he introduced us to what it's now our new home, and he knew what we were looking for since the beginning. Professional at all times, and always helpful. Thanks.
Juan Β· 29 August 2019 Β· Acorn London (29 Westow Street)
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5/5
GoogleThe whole team at Acorn have been amazing. As a first time buyer, I didn't expect everything to happen so quickly and smoothly, AND I got the exact property I was looking for.
Daniela Β· 29 August 2019 Β· Acorn London (29 Westow Street)
Agent replied Β· 27 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
GoogleThe Lettings Manager Nathan went above and beyond in assisting us with property searches. When we found one that we really liked, he really fought our corner so that we could secure the property even till the last minute. He carried out tasks - which I'm sure were not in his job description- in order to help us out, and him and his team made sure to keep us in the loop everyday regarding our application.
Forever grateful for Nathan's help as we would not have anywhere to live otherwise!
Maria Β· 29 August 2019 Β· Acorn London (29 Westow Street)
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5/5
GoogleYousef at Acorn was great to work with when buying our first place! He was always contactable and very proactive. We had tight timelines to achieve and he did everything he could, often acting as an intermediary between us and the vendor, to get this over the line! We can't thank or recommend working with Yousef at Acorn CP enough!
Andy Β· 29 August 2019 Β· Acorn London (29 Westow Street)
Agent replied Β· 27 August 2024
Thank you Andy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Yousef and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
GoogleRating only, no written review.
Mikki Β· 28 August 2019 Β· Acorn London (116-118 Bermondsey Street)
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4/5
GoogleRating only, no written review.
Cristiana Β· 28 August 2019 Β· Acorn London (116-118 Bermondsey Street)
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5/5
GoogleRating only, no written review.
Cristina Β· 28 August 2019 Β· Acorn London (116-118 Bermondsey Street)
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5/5
GoogleRating only, no written review.
Jonathan Β· 28 August 2019 Β· Acorn London (116-118 Bermondsey Street)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.