5/5
Rating only, no written review.

Trusted Agent profile
★★★★★
3,841 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.
3,146
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
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Acorn's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you for taking the time to provide us with a rating of your experience. I am delighted to hear that you were happy with the service you received from the London Bridge team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Beth and the team were always friendly, helpful and always on hand for any questions we had and were always reassuring during the whole process.
1/5
I have been struggling to get my deposit released - agent doesn't respond emails and does not communicate any challenges, delays timeously. ABSOLUTE NIGHTMARE as a tenant
Dear Mitsidzo. I am sorry to hear this and have spoken to the Property Manager in question. We have been chasing your landlord to confirm their agreement to return the deposit to you. They have been non-communcative but will endeavour to have this matter expedited in the next few days. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We recently moved with Acorn Estate Agents. Shirin our Lettings Manager made the whole process really enjoyable and stress free
1/5
Dodgy practices and unscrupulous agents. Do check their rating on Trust Pilot (Surprise! a lot more negative). This Branch is no different from the others I used before. Most of the positive reviews here are from landlords yet if you are renters you will be snookered.
Hi Henry. I have looked on our system and cannot find your details. Could you please contact me on 020 8315 6922 or Andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Acorn sold our flat during a difficult time for the housing market. The staff at the Bermondsey Street office are experienced, friendly and always eager to help.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our London Bridge team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Exceptional professional service from Suzzannah and her team. They have made the process of renting out my property quick and simple. I am looking forward to working with them for the duration of the tenancy. Thanks again.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
I have just started renting with Acorn and the experience has been a disaster. The customer service is abysmal, agents have used told me false information, and issues haven't been fixed in the flat even when requested and promised. The excuse is always that another colleague was dealing with the account, so no-one ever takes responsibility.
Hi Ben. I am very sorry to read your review and we have since spoken. I will be discussing with the team this morning and coming back to you. Thank you. Andrew Roberts - Customer Relations Manager
5/5
I have been dealing with Acorn for around a year i can not say i have had the best experience and if i knew it was going to be anything how it is i would not of used them but since Izabela Wrobel started dealing with me and my apartment my thoughts of acorn have dramatically changed. Izabela Wrobel sticks to her word and does her job very well but still treats people like they are humans. Izabela has been a massive help. I honestly believe if Acorn worked in the way Izabela does that would not have many problems and have tenants that love living where they do.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Izabela. You have left this review on our London Bridge office page and I wonder if you mind moving it to the office where Izabela works here http://search.google.com/local/writereview?placeid=ChIJZWLnYWuq2EcRqcrVLWiJI_w . Thanks Andrew Roberts - Customer Relations Manager
5/5
Me and my flatmate had a great experience with Acorn when we were moving into our new flat, particularly with Suzzannah who was extremely helpful and friendly the whole time. We would highly recommend them! :)
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our Suzzannah and the Bridge team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Acorn delivered a very personal service when I had to sell my house, and they were attentive and communicating up till the completion date. I would need to mention Beth especially for being helpful always.
5/5
I’ve worked with Shirin at Acorn London Bridge for a number of years on my rental portfolio. I have always found her to be extremely professional, positive and friendly - an absolute diamond! Communication throughout the letting process is consistent and informed and, most importantly, she gets the job done! Highly, highly recommended!
5/5
I have recently sold my flat in Southwark and commissioned Acorn Estate Agents of Bermondsey street to handle it for me. They were most efficient and helpful in aspects of the sale with both Beth and Stuart going the extra mile at moments of frustration for me If asked would I recommend an estate agent I would certainly choose them Thank you Acorn
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Beth and Stuart. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
My girlfriend and I moved into a rental property let by Acorn, and we dealt with Shirin through the process. Shirin made everything really easy, she had all the information we asked for right from the first viewing, and we always felt like she wanted the best for us and would help us get it, as she did when we had a minor concern with one clause in the final tenancy agreement. We'd strongly recommend dealing with her and the rest of the branch on Bermondsey Street.
5/5
Working with Beth at Acorn is the best antidote to the usual estate agent experience. She is transparent, thorough, immensely knowledgeable and a genuine pleasure to work with. I can't recommend selling with Acorn enough.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We bought from a couple living abroad so Beth at Acorn had to work hard to coordinate information and communicate between us all. She was really helpful and quick to respond, even though we weren’t her client. We would definitely use her again.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Great experience from start to finish. I tend to be a bit wary of your typical estate agent, and even considered going with one of the newer DIY ones. I'm glad I didn't. I had a genuinely brilliant experience with Acorn. Stuart, Beth and the rest of the team were a pleasure to work with through the process, always realistic and practical and helped us get a good sale too.
5/5
An overall great experience with Acorn who ensure everything goes smoothly from start to finish on the purchase of a property. Beth was really friendly and helpful in answering my questions, explained everything I needed to know and addressing all my concerns. A big thank you to Acorn and best regards to Beth, who has been so professional, spot on, quick to response, simply amazing.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and her colleagues. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
My husband and I had a great experience with Suzzannah and the team at Acorn on renting our first flat in London! The process was very smooth and Acorn made sure we were in regular contact while the details were sorted. Everyone was professional, but also personable.
5/5
Excellent service. Our estate agent (Olly) really went above and beyond to make the purchase process as smooth as possible even though we didn't have most straightforward case!
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Oliver and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Great! Top level service. Very attentive and incredibly responsive whenever there was a problem or a question! I would strongly recommend them
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We were in NZ and felt safe our sale was in good hands. Acorn did a great job.
4/5
A big thanks to Brandon Hayes for being professional, friendly, patient, and diplomatic in handling the sale of my property. Along with Zoe and Chezney. Would definitely recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.