Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
allAgentsTerrible experience from the
Terrible experience from the offset with three viewings at the same time and no back garden keys!
I would warn all perspective customers to not put down an admin fee until a contract is in place. NEVER PAY THE ADMIN FEE UNTIL THE DAY BEFORE YOU MOVE IN. Parkers are not willing to refund unless you threaten legal action.I stood my ground and instead of losing £900 I got back £700.
Really rude chap by the name of Mark, I actually got great pleasure in our email war.
Bottom line is if they try to take a FULL NON REFUNDABLE deposit off you; they said pay admin and holding fee together. They shouldn't be doing this.
I then changed my mind on the property after second viewing as garden and lean too were dire (they didn't have the full set of keys on first time) to be told I would lose all my monies paid £900 and the landlord doesn't have to clean as the deal has been 'tied up'.
This gives you an idea of the type of sales outfit they are running - 'tied up' what legal term is that!!
So I sought legal advice and I was right, Mark was wrong. Parkers have no right to keep £900 of my money, only a proportion towards costs incurred. You can ask for your data file and see the work they have done to date on your application.
Can you imagine if I didn't fight this! I would be £900 lighter.
If the deposit/holding fee is kept and you do not take the property they cannot keep 100% of the whole amount unless they have accrued costs. Basically if the sum you have paid is more than Parkers/landlord losses they shouldn't be double profiting.
When talking to other letting agents they were SHOCKED at the TERRIBLE service I had received. I paid my monies in good will and told I wouldn't my £900 holding fee and admin fee back.
Mark needs to understand contracts and commercials; in fact the tenancy application form needs rewriting! Its completely non water tight and was laughed at by my contracts team. Hence why I wasn't standing down.
I would highly recommend not to use Parkers or snooty Mark who is far from courteous!
Moreover, the email war was so funny when Mark had to ask his boss for permission and made an offer of 50% of what I had paid, had the cheek to try and call my bluff. Saying if I wasn't willing to accept their offer then he would pass me on complaints procedure!!
Been laughing all day in the office as I have already contacted the TPO to log a formal complaint!!
Oh well all is well that ends well and I'm spreading the word fast.
DO NOT USE PARKERS.
Love social mailbox which hits 2,500 people.
I hope my message gets out there.
Oh and Thanks Parkers for the experience, you should learn a lesson from this as I have!
REJ · 5 September 2014 · Parkers Reading
Agent replied · 21 February 2025
Hi Rebecca I would like to take the opportunity to respond to your negative comments having discussed the situation at length with Mark. Our version of the event are that you viewed the property initially, visited our office immediately (very excitedly I’d like to add) to secure the property and then decided to pay a holding deposit once Mark had agreed the let with the landlord. You also chose to pay the tenancy set up fee at the same time you paid the holding deposit. All the intimal paperwork was then drawn up and signed ready for references to commence to meet the move in date you had requested when offering. The fact that you then drew up a list of requests after second viewing a few days later which the landlord was not prepared to accommodate is no fault of Parkers or Mark. If you had requested to second view the property prior to securing the property this issue would never have arisen. It seems you have a particular desire to attempt to damage our reputation, despite coming to a mutual agreement on returning the majority of monies paid to you. As you will see from the vast majority of our reviews on All Agents, we have a lot of very satisfied customers. I’m afraid to say it seems your dissatisfaction is down to a mistake on your part in securing a property without being sure it was correct for you. I would like to add that Mark has worked at Parkers for many years and has built a fantastic relationship with many of his clients. We will of course take on board your comments that a call would have been preferable to email and thank you for this feedback. If you would like to discuss anything further please do not hesitate to contact me. Craig Pearson Managing Director
★★★★★ 5/5
allAgentsIt is largely thanks to
It is largely thanks to Damien's efficiency and persistence that this apparently simple sale was pushed through to exchange and completion, despite a number of obstacles and delays that appeared along the way. I am pleased to wholeheartedly recommend Damien as a selling agent.
Mike · 21 July 2014 · Parkers Reading
★★★★★ 1/5
allAgentsWe are tenants and they are
We are tenants and they are terrible. They give no notice about visits to our house (i.e. gas man / work men / house viewings) which leaves us in a awkward position when strangers walk through the door. At the beginning of the contract they got everything wrong, from typos in key contract terms (even got the spelling of our names, their name "Porkers", and monthly rent wrong!) to referencing check problems. We had to provide our details several times before they got it right for the referencing check. We had to resign the contract 3 times because of typos. They got the agent fees and conditions of the offer wrong as well, luckily we had it down in writing and signed when we made the offer. They backed down after seeing it but no apology was received!
Unhappy · 13 July 2014 · Parkers Reading
Agent replied · 21 February 2025
im very confused regarding your complaint and would invite you to contact me Craig Pearson Managing Director at craigpearson@parkersproperties.co.uk we have a text message system and we back up all viewing appointments, if a contractor has entered your property without notice then im surprised you haven't contacted us to complain. when you supply your details to be referenced we have no control if you don't supply the information asked for at the start of the application process ? spelling mistakes I cant comment on unless I have your details and can carry out a full review. I ask you to contact me as giving someone a harsh review with out letting them defend themselves is unfair.
★★★★★ 5/5
GoogleFantastic team and friendly, efficient, professional service - right from day 1 when Ben viewed the property and came up with the right sale price, through to the end with Damian and the rest of the team in the office finalising the sale. Praise where praise is due, and we have nothing but the utmost regard for the hard work put in by you all and would highly recommend to anyone selling a property in Reading and the surrounding area. Many thanks - Mark & Claire
Claire · 6 July 2014 · Parkers Reading
★★★★★ 4/5
GoogleHi Damien, Amy,
We formally completed our purchase yesterday and got our keys.
Tons of Thanks to you and your team for really really quick & hassle-free processing.
With your responsive chasing-up and friendly approach, we were able to complete the purchase quickly even though the seller was unwell for more than a month.
I really loved working with you and would like to continue our relation for my future purchases as well( BTL - with in Months :) )
We owe our smiles when we opened doors to our First home to your professionalism.
Thanks you very much,
Raju · 6 July 2014 · Parkers Reading
★★★★★ 5/5
GoogleAll went very smoothly.
Always responded to calls and always updated me with relevant information.
Thanks
Clive · 1 May 2014 · Parkers Tilehurst
Agent replied
Cheers Clive, great to meet you, I'm sure we will do business again some time, Simon
★★★★★ 5/5
GoogleI have used Parkers for some years for selling, buying, renting and Portfolio management. The team provides an outstanding professional and competitive service and are always there when I need them.
They have provided me with a faultless service and I look forward to a continued working relationship for many years to come.
Duncan · 1 May 2014 · Parkers Reading
★★★★★ 5/5
GoogleI have dealing with Parkers (Market Place branch) for many years now and from day one they have treated me like a first class customer. They understand your needs and wants and provide a service that you want, not what they want to feed you like many other agencies.
It seems that they really enjoy what they do and as such the key staff hardly change that often, so they get to know you and provide a friendlier service. Hands on heart, any time that I have been forced to deal with another agency, I have regretted it!
As someone who has been dealing with properties for many years, I can honestly say it's really rare to come across an estate agent like these guys.
B · 1 May 2014 · Parkers Reading
★★★★★ 5/5
GoogleRecently purchased through these guys and they've been great! Damien and Amy worked diligently to make sure everything progressed as it should. The communication was constant and consistent which took a lot of stress out of the equation (just what is needed when you're trying to move!). I also found then knowledgeable and honest, so much so that I'm now looking to let a property through them.
These guys certainly buck the preconceptions many people may have about estate agents and I would thoroughly recommend them to anyone.
Chris · 1 May 2014 · Parkers Reading
★★★★★ 5/5
allAgentsParkers have been letting my
Parkers have been letting my apartment for 4 years and I've been very happy so far. They've been very helpful fully managing the property, very effective finding tenants, so that my property wasn't vacant for long in between the tenancies and yet felt comfotable that my property is well looked after. Especially I would like to thank Sophie Green who handled all the matters timely and kept everything under control and Mark Brooker who was finding me reliable tenants all these years, as well as the rest of the team at Reading branch: Karen Pownall, Craig Pearson.
Happy · 29 April 2014 · Parkers Reading
★★★★★ 4/5
GoogleAll the staff were very helpful in helping my elderly mum to move house. They seemed to communicate well with each other, so if Dan wasn't available to talk on the phone, someone else could. Dan was very kind and helpful to my elderly mum, and the advice given to me was always helpful. Contact with purchasers, solicitors etc was always swift. My only negative comment would be that sometimes we felt pressurised to move more quickly than we were able to (moving an elderly person needs to be done gently) but I guess they were just doing their job of moving things along! Thanks to all the team for your help.
Barbara · 5 April 2014 · Parkers Tilehurst
Agent replied
Thanks Barbara, hope your mum is enjoying life in her new home.
★★★★★ 5/5
FacebookRating only, no written review.
Craig · 13 March 2014 · Parkers Reading
★★★★★ 1/5
allAgents"This was by far the worst..."
This was by far the worst estate agents we had to deal with. We were under pressure to rend a house unfortunately and didn't have time to investigate them properly. The Theale staff in particular are extremely unpleasant (once you have signed the contract). They do not respect their contract clauses and would do all they can to steal money from your deposit at the end of the tenancy. They do 3 month inspections which are a total harassment and waste of time. At the end of our tenancy they insisted we clean the property and carpets professionally yet we have always taken great care of the property. We called in professional cleaners and provided receipts to the agency but they came back saying we haven't used professional cleaners and that they property was domestically cleaned, despite the reference from a reputable cleaning company! This has resulted in them "stealing" our money in order to "clean the property again" so we lost 50% of our deposit in the end. They really are a terrible agency and I would strongly recommend against using them
WendyF · 24 January 2014 · Parkers Burghfield Common
★★★★★ 5/5
YellFirst Class Agents
Professional friendly and very knowledgeable. We were given honest appraisal based on years of understanding the West Berkshire housing Market. We were given regular communications and updates. I would whole heartily endorse Neville turner for the professional and friendly service. This is what you expect in a estate agent in the 21st century.
Gdps · 16 January 2014 · Parkers Pangbourne
★★★★★ 5/5
GoogleWas recommended Parkers after a family member used them a year ago. Couldn't be happier. Made the whole process smooth and hassle free.
Matt · 16 January 2014 · Parkers Tilehurst
★★★★★ 5/5
GoogleRating only, no written review.
Karolina · 16 January 2014 · Parkers Reading
★★★★★ 2/5
GoogleRating only, no written review.
Jason · 16 January 2014 · Parkers Stroud
★★★★★ 5/5
allAgentsI pride myself on being
I pride myself on being straight forward to deal with and my word is my bond.
I have to say both Damien and Mark dealt with the purchase in the same manner.
Buying a property is never easy and different agents act is different ways. I was really appreciative of the consistent respectful and honest way I was treated.
Ian H.- Chartered Accountant
Ian · 21 March 2013 · Parkers Reading
★★★★★ 5/5
allAgentsVery helpful when I locked
Very helpful when I locked myself out of the flat and were more than happy to send an agent out with a master key to open door for me.
Ashley · 14 March 2013 · Parkers Reading
★★★★★ 5/5
allAgentsThe service from Parkers was
The service from Parkers was faultless. I received frequent updates whilst tenants were being sought and subsequently excellent tenants were found quickly. The administration side was also excellent and went very smoothly. Staff at Parkers were always pleasant and courteous and I will definitely use their services again.
Brian · 7 March 2013 · Parkers Reading
Agent replied · 21 February 2025
thank you for your comment
★★★★★ 5/5
allAgentsI have rented out a property
I have rented out a property from parkers in reading for two years. I had a wonderful experience with them and the landlord they were helpful during the letting process since as a student not many agencies would want to deal with students but parkers were welcoming and had a clear and good process. During my tenancy they were also helpful with my maintainence issues I had in the property (the ones included on the contract) and managed them in a timely manner with professional workers. I would recommend parkers estate agents to any person who is looking to rent a property.
RS · 1 March 2013 · Parkers Reading
Agent replied · 21 February 2025
thank you for your comment
★★★★★ 1/5
allAgentsKept emailing properties
Kept emailing properties nowhere near to where we were looking. Not the end of the world, but then the ABSOLUTELY INCESSANT phone calls from the lettings team started, even though I told them to not contact me in work hours. When I asked them to please call me back later I was met with 'Do you even want to let a property?'!!! Absolutely livid!
BS · 13 February 2013 · Parkers Reading
Agent replied · 21 February 2025
Please contact me urgently i wish to listern to the telephone calls, we pride ourselves on excellent customer services and i applogise if any of my staff have dealt with you this way if you contact me i can carry out a review and report back to, clearly by making a comment you feel strongly about this as i do so i would hope you will give me the chance to respond. Craig Pearson Director 01189575455 craigpearson@parkersproperties.co.uk
★★★★★ 1/5
allAgentsWhen negotiating the final
When negotiating the final purchase price I found Jay to be particularly helpful. All the way through the process, including the viewing and re-viewing the house, Jay arranged everything to our our satisfaction. After our offer was finally accepted, she kept us informed of the progress being made, including all the contractual stuff. All other queries we had were dealt with quickly. We are very happy with the service provided.
Richard · 31 January 2013 · Parkers Reading
Agent replied · 21 February 2025
thanks Richard good luck with the property
★★★★★ 5/5
allAgentsWhen we wanted to let our
When we wanted to let our property, we approached Parkers and found their service to be professional, thorough and speedy. Even when prospective tenants dropped out on us, Parkers had the property back on the market immediately and found new future tenants the same day.
Mark worked hard to arrange viewings and liased with us, the neighbours and previous tenants politely and professionally. We were always updated of the progress of marketing the property virtually on a daily basis.
I would recommend Parkers to those landlords/landladies looking to let in the Reading area.
P · 31 January 2013 · Parkers Reading
Agent replied · 21 February 2025
Thank you for your feedback
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
