Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
★★★★★
1,565 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,565 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 114 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA big thank you for cat and James helping me find my perfect property and they even found one with my moving day as my birthday 😃 The level of service has been great and professional. It’s nice to know I am look after by you guys thankssss …
5/5
GoogleAll the staff we dealt were professional, friendly, responsive.My husband and me recently rented a property managed by Karolina Wabia,and she couldn't have being more helpful and very polite.
5/5
GoogleThank you very much Karolina very professional and very helpful you can't ask for more everything very smoothly with our moving. Best agent we ever dealt
5/5
GoogleI just rented a house via Moginie James. I would like to convey my special thanks to Catherine Deeley and Karolina of MJ's Cyncoed branch. They are very efficient, helpful.
5/5
GoogleVery happy with the team at Moginie James. Their speedy and efficient service has been matched by their good communication. Many thanks to everyone. ⭐.... 😊 …
5/5
GoogleRented a property through Moginie James. Both Catherine and Karolina were amazing and were prompt in answering any questions I had about the property!
5/5
GoogleOur experience with MJ was perfect. Aoife was incredibly helpful with the initial viewing and application process as well as always being on hand to answer queries. We had some issues with one of our references but Cat managed to sort this out quickly and kept us informed throughout. She really went over and above and it is very much appreciated. The service was excellent and has made the process much less stressful. We will always look to use MJ in future and if Aoife and Cat's boss is reading this, they deserve a raise! Thanks again. Laura and Sophie
5/5
GoogleMoginie James in Cyncoed made my renting experience extremely quick and easy. From initial viewing to following up with additional information and paperwork, Karolina and Cat made the process a breeze. Thanks for your help!
5/5
GoogleA vey helpful and professional Estate agency in Cardiff. They helped us find our home and worked through all the finer details until the completion date. I highly recommend Mogine James.
5/5
GoogleMy wife and I just rented a house via Moginie James. We would like to say special thanks to Catherine Deeley and Karolina of MJ's Cyncoed branch. They were very kind and helpful in all our transactions
4/5
GoogleAll the staff we dealt with were professional, friendly, responsive and proactive in the marketing of the property. After two sales unfortunately fell through, a change of approach was suggested and this was effected promptly and generated fresh interest immediately. Initially it was suggested that we might benefit from using Lifetime Legal as the sales solicitor and with hindsight we would have gone directly to a local company.
5/5
GoogleHaving dealt with moginie James over 3+ years we have had numerous property managers, however the new manager Sam Guy is a cut above the rest! He is proactive! Supportive and gets the job done ! His work ethic and attitude is just simply the best and he is a real credit to moginie James ! And we can’t thank him enough ! Huge thanks Sam! Adam S
5/5
GoogleAll the staff were professional with Moginie James. Cat was great with keeping us the status updated the process, and very responsive for my each question and request. . It is a great experience for us looing a house with Moginie James.
5/5
GoogleI usually don't post reviews unless for truly exceptional service. I found the the lettings team in Moginie James Cyncoed very responsive and professional. Abigail was exceptionally good and very professional. She called me when I and the landlord were happy to proceed with letting she asked me if I would like a physical viewing. She was very flexible with time as well as I was a little late for the viewing appointment, which was really kind of her. Overall it's been a pleasure dealing with Moginie James. I now know that if I buy a property in Cardiff then Moginie James are the ones who would be my first contact.
5/5
GoogleCouldn’t have asked for a smoother process! My partner and I recently went for a property managed by Karolina, and she couldn’t have been more helpful. We live well outside the area and with hectic work schedules we found it difficult to make viewings so she offered alternatives to suit our needs which made it much less stressful than anticipated. We were very eager waiting for our offer to be accepted or declined by the landlord and she updated us every step of the way- no being left in the dark whatsoever! Would highly recommend speaking to Moginie James when searching for your next home.
5/5
GoogleWe've had a great experience renting a property with Moginie James, after moving back to the UK after 5.5.years in Australia. Special mention to Karolina and Cat who have been a pleasure to deal with. Would highly recommend the team.
4/5
GoogleHave had no issues with Moginie James, respond promptly and lovely staff. Karolina, one of the Senior Lettings Negotiator at Moginie James, was incredibly friendly and helpful. She really helped us when we were looking for a house to rent, always kept us up to date with our applications and responded promptly. :)
5/5
GoogleStefan was very helpful with the whole process from the start. He made it seamless.PositiveResponsiveness, Professionalism
Dear, Arthur Mburu, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleStefan was really great at recommending and keeping me up-to-date on the availability of student housing!
5/5
GoogleEverything was done really well and quickly. Really pleased with my place in Cardiff, just down the road from the office! Thanks Kalan, Molly, Amy and Hannah!!PositiveResponsiveness, Quality, Professionalism, Value
Dear D B, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlejust rented my first flat, couldn't believe how easy Stefan and rebecca made it feel for me. friendly, professional and always responsive. just want to give stefan a personal big THANK YOU. And thank you to all at morginie james. brilliant peoplePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI was purchasing a property being sold via Morginie James and due to the chain being quite long it was quite a complicated process with a number of issues along the way. Throughout the process Angharad and Michelle were absolute professionals. They helped me navigate the issues brought up in the sale process at every step of the way. Their focused, calm, friendly and efficient approach really helped to put my mind at ease and kept the purchase moving. I'd go so far as to say for that Angharad and Michelle were clearly the stand out stars of all of the people involved in the process. They were head and shoulders above the others and I will definitely be using Morginie James as my estate agent of choice in the future after this experience. I would have no issues recommending Moginie James to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Dear, Tim Elson, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleStefan has been very professional from the get go and has helped me secure a one bed flat (to rent) in a very busy housing market. After living in Cardiff for 8 years and only having experience with Student Lettings services, I am very grateful for the professionalism and efficiency that Moginie James has provided me.PositiveResponsiveness, Quality, Professionalism
Hi Charlotte, Thank you for your review, much appreciated. I'm so happy to see that Stefan managed to secure you a new property and provide a great service alongside this. As you mentioned, the marketplace in Cardiff is extremely busy at the moment so securing a new home is not easy with so much competition. We hope you enjoy your new home and please contact us if you need anything at all. We will be more than happy to help. Thank you again for using Moginie James. Kalan Ledger - Lettings Manager.
5/5
GoogleStefan was extremely helpful through out our search for a rental property. It took us a little time to get something but through our frustrations it was great to have Stefan's advice to help us through the process. Glad to say we will be moving into a new place shortly and have found the move in process pretty seamless with Moginie James.PositiveProfessionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Moginie James Estate Agents and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2020, 2022.
EA Masters by year, 2020 to 20222022 3 Gold across three branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
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Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 498.
The five Moginie James Estate Agents offices, by town:
114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Yes. At EA Masters 2022 its branches won 3 Gold awards. The group and its branches have also won 1 other industry award since 2020.
