Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
247
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 4,901 reviews on Google only. Show every review
2/5
GoogleRating only, no written review.
We're sorry to see that you felt the service delivered was only worthy of 2 stars. You have not commented and we are unable to trace you in our client records from your Google handle. Client satisfaction is key to Thomas Morris, so we would be really keen to find out more. Please feel free to contact us at paul.saunders@thomasmorris.co.uk
5/5
GoogleWent so well with Nev buying our 1st house that when we decided to sell it knew it was in safe hands. 10/10 service.
Thank you so much Barry. Great that you have seen both ends of the personal service and delighted you rate it 10/10. Very best wishes, Nev
5/5
GoogleI instructed Nev Lyons at Ewe Move to sell my house and would highly recommend him. I met other local estate agents and felt I would be 1 of 100s of customers and they weren't really prepared to put much effort into selling my house at the best price. Nev stood out because he was enthusiastic and honest from the beginning. He kept me up to date throughout and was never too busy to speak to me. I always spoke to Nev (rather than one of a team of people). I always felt that Nev was focused on achieving the best price from the buyer in the strongest position rather than encouraging us to accept low offers from weak buyers just to hit a sales target. Nev's fees weren't any more than other local estate agents but I received brilliant personal service which I didn’t feel would necessarily be available from the traditional estate agents I met with.
It has been such a pleasure working with you both and thank for taking the time to leave such wonderful comments about the “brilliant” personal service you received at EweMove Otley & Guiseley. As with many sales, at times it has been a difficult journey but I’m delighted we navigated the challenges and completed the sale for the asking price. Thank you once again and sincere best wishes for the future. Warmest Regards Nev
5/5
GoogleExcellent quick sale, Debbie from the Billingham branch kept us updated regularly right from the beginning until the house was sold. Cheers
5/5
GoogleI sold my house in April 2026 with Michael Poole with the Nunthorpe branch and I couldn’t reccomend them enough all the girls at the branch where so helpful , lovely and alway giving me all the information I needed and helping me get viewings which really helped with the stress of selling my house 😀 Roberta was such a great lady and would always check in with me and give me updates straight away and always replied to my concerns I would 100% buy or sell a house with Michael Poole again in the future.
5/5
GoogleFrom start to finish the service I have received from Michael Poole in Guisborough has been exceptional. From marketing my property through to its sale in no time at all, was kept updated frequently on the progress of the sale and carried out all necessary checks etc. Great service thanks.
5/5
GoogleNothing was to much trouble from start to finish, thank you.
5/5
GoogleAbsolutely brilliant service from Michael Poole Stockton. Every time I rank each member of staff provided excellent advice and service This was a very speedy process for the sale of a bungalow. Highly recommended
5/5
GoogleKathryn was amazing, keeping us up to date with every detail and just making this experience the best it could be for us
5/5
GoogleStacey at Michael Poole made my buying experience easy and stress free. A pleasure to work with and would definitely recommend.
5/5
GoogleWe had a really pleasant experience with Michael Poole. We bought a house through them and the communication we received was amazing, Stacey kept us informed and updated regularly and we relied on the information provided by her more so than solicitors. It was so helpful.
5/5
GoogleGreat working with Michael Poole in order to sell our house. Stacey was great letting us know what was going on and also Derek Chalmers who was so kind and reassuring when he came to value the house, twice! In fact, anyone we spike to in the office was very helpful. Thank you all.
5/5
GoogleExcellent service from start to finish. The team @stacey & @Nicholas were professional, responsive and kept me updated throughout the house purchase. I am the first time buyer they made process as smooth and street free as possible. Highly recommended @Michael Poole estate agents.
5/5
GoogleA big thank you to Nick, Stacey & Derek at Michael Poole Yarm for your professional service, patience & support throughout selling my late Mother's home. Communication was always great and transparent. Really pleased to have exchanged and completed yesterday. 10 out of 10 👍 …
5/5
GoogleFantastic service from Emeline. Helped us through a quite complicated house move, was always available to answer our questions and help us through the process. 100% would recommend to anyone.
5/5
GoogleLeanne and Jack were great throughout the whole process, thank you!
5/5
GoogleEda was friendly, professional, and helpful throughout the process. She was always approachable, kept me updated when needed, and made everything run smoothly. I appreciated her support and responsiveness, which helped make the experience much less stressful. Thank you, Eda, for your assistance and hard work.
Hello Max, Thanks so much for the nice review and it's lovely to see that Eda has been looking after you! I can see that you have made an offer on one of our properties, so best of luck there! I hope it works out for you. Take care. Tony Branch Manager
5/5
GoogleLovely lady called Eda from SW office showed me around a flat last Friday. Really helpful, professional & friendly. (Always helps)! Thank you & really grateful for the promise of letting me know if anything else comes up in my price range.
Hello Miriam, Thank you so much for the lovely review! It's great to hear that Eda has been taking care of you. We will indeed keep you updated with new listings and hope to find you the perfect property soon. Take care. Tony Branch Manager
5/5
GoogleWe had a viewing with Eda and she is very kind, nice and professional. She is very knowledgeable on asking our questions such as extension possibilities and others. The brunch staff are very friendly and quick responding.
Hello Genie, It's really kind of you to leave such a nice review and it's great to hear you have been well looked after by Eda and the team! Wishing you all the best with your property search, we look forward to seeing you again soon! Take care. Tony Branch Manager
4/5
GoogleStarted the process in October 2025. Communication has been intermittent and progress has been much slower than I would have expected. I’m trying to remain patient and optimistic, but after several months my confidence in the process is beginning to fade.
Hi Anthony, Thank you for taking the time to leave your feedback. I'm sorry to hear that you've felt frustrated by the pace of the transaction and the level of communication you've experienced. I have tried to identify you from your review, but unfortunately I haven't been able to. So, I would really appreciate it if you could get in touch with me directly as I welcome the opportunity to discuss your experience, understand what has happened and see what I can do personally to speed matters up! I look forward to hearing from you. Tony Branch Manager
5/5
GoogleI have recently bought a property with Dawson Marina. From start to finish Kelly was excellent kept me well informed on what was going on and if she wasn’t available the onther members of staff were on hand and they didn’t know they would take time to find out. Thank you all involved with the purchase of my new home.
Thank you so much for your lovely 5-star review for us today. It was an absolute pleasure to help you with the purchase of your new home, and I’m so happy to hear that you felt well informed and supported throughout the process. Communication is so important when buying a property, so it’s lovely to know that both myself and the rest of the team were able to assist whenever you needed us. We always strive to ensure our clients receive the best possible service, and your kind comments are gratefully received by us all. We hope you're settling into your new home and wish you many happy years there. Best wishes, Kelly and the Land & New Homes Team
5/5
GoogleDebbie in the Redcar office helped me with my brothers property though not with Michael Poole as it is in Newcastle was very helpful with reform information thank you
5/5
GoogleScarlett has been lovely to work with and very helpful, would recommend and use in the future.
5/5
GoogleIt was lovely talking to Matt much appreciated
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards.
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