Manning Stainton estate agents in Leeds, Pudsey, Wortley and 10 more

★★★★★ 5/5

Trustpilot

Removed a huge amount of stress from the process!

Even if you have a job where you can easily take calls through the day, your mortgage requirements are straight forward and you’re not buying in the midst of a global pandemic I would still recommend using Steve McConville and Harriet to arrange your mortgage as they remove a great deal of the hassle from the process.Steve was recommended by some friends of mine who have used him for years and he really did live up to the hype. He put me in a position where I was able to make informed choices on not only the mortgage, but also the best solicitors, surveyors and insurers to use.Not only did he advise me on which mortgage deals would save me the most money but also what each bank was like service wise, as at the time many were weeks behind. Circumstances meant I needed the purchase through quickly so picking the wrong lender could’ve been detrimental to my chances of purchasing the house I had set my heart on after months of searching.Once Steve had applied for the mortgage Harriet was on hand to deal with all the documentation including certification of my documents which given the social distancing restrictions would’ve been very awkward otherwise. She also kept the solicitors and estate agents updated which thankfully avoided me having to deal with all this myself. Being able to deal solely with Harriet throughout the buying process made a huge difference and sadly is something you very rarely find these days in a world of call centres and web chat!

Rob · 11 February 2021 · Manning Stainton Leeds

★★★★★ 5/5

Google

Manning Stainton have gone above the call of duty for us during the sales process. We have purchased a house through them, however, the chain had issues and Reena, a Move Manager for the company stepped in and managed the issues and every stage of the process (and bump in the road). She's a fabulous asset to your company, a lovely caring individual, who took the bull by the horns and sorted the issues down the chain. I suspect without her help, we would have been waiting longer or even worse the chain would have collapsed. Thank you Reena for all your hard work, Clarissa and I are eternally grateful. x

Jacob · 6 February 2021 · Manning Stainton Crossgates

★★★★★ 5/5

Trustpilot

Vicky did a good job keeping us up to…

Vicky did a good job keeping us up to date and sold the house

Matthew · 5 February 2021 · Manning Stainton Leeds

★★★★★ 1/5

Trustpilot

Very disappointed with their attitude

I made a telephone enquiry about a flat/property for my daughter in the local area. This was simply a telephone enquiry at this stage so that I could be put onto the database for suitable properties. Frankly, all I got was the third degree about if I had a covid test done, had I been near anyone with covid etc. I was not planning to meet up for a viewing for some months to come yet if it ever came to it, but I just found the questioning annoying for simply asking to be placed on a database. By all means ask me these questions nearer the time of a viewing but not at an initial enquiry stage! I found Kate's attitude as abrupt and rude to be honest, not a good advert for their business.

Y · 5 February 2021 · Manning Stainton Leeds

★★★★★ 5/5

Google

I am truly thrilled and thankful for all the hard work Manning Stainton at both Pudsey & Wortley branch did for me. I sold my home within one week of it been on the market and also they also assisted me to find my forever home. I was Probably a typical nightmare client as I would call the office or and email frantically most days for updates which I’m sure was highly annoying, but both Debroah & Nichola were always so pleasant yet extremely professional. Buying and selling houses is definitely one of the most stressful choices we all make but the staff at Manning Stainton really did help to take some of the stress away and make the process as painless as possible. I will be forever grateful- Thank you ❤️

Hollie · 4 February 2021 · Manning Stainton Pudsey

★★★★★ 5/5

Trustpilot

Debbie was absolutely amazing…

Debbie was absolutely amazing throughout our entire sale and purchase journey. My emails were always answered quickly and we were always kept up to date. Would recommend to anyone.

Tanya · 3 February 2021 · Manning Stainton Leeds

★★★★★ 5/5

Google

I rented a house recently. Thanks to Paulina Gluszek and manning stainton team for getting everything done swiftly and in short period of time.

Gaurav · 2 February 2021 · Manning Stainton Oakwood

★★★★★ 5/5

Trustpilot

Good Service

Vicky (Victoria Alexander) was great at keeping us up to date, passing on feedback from viewings and generally keeping on top of things and pushing them forward. Recommended.

Mike · 1 February 2021 · Manning Stainton Leeds

★★★★★ 5/5

Google

Friendly, fast and efficient service from Charlotte Murrie at Manning Stainton Pudsey. Excellent updates throughout the procedure especially in the current circumstances. 10/10.

Laura · 1 February 2021 · Manning Stainton Pudsey

★★★★★ 1/5

Trustpilot

Complaint Handling Support Shocking

Being a neighbour to a property rented by MS for over two decades I made my first ever official complaint to MS of the noise being made by the latest tenants in the early hours of the morning for the last two weeks. I initially tried talking to the neighbour myself and they denied any noise being made. I then made an approach to MS who spoke to the tenants and they were advised by the tenants that the noise is being made by radiators. Since contacting MS it has been me chasing progress and trying to understand what they can do to support me, other than to be told they cannot do anything and go to the Council or Police. Well the least they could have done is question the inconsistency in the stories. I have also asked if my emails could be sent to the landlord and if I can speak to the landlord, however, despite me asking on 3 separate occasions they fail to give me an answer one way or another. With what is already a stressful situation has become even more so by the approach taken by MS. I spoke to a manager at MS who simply showed no empathy whatsoever and even questioned me as though I am the guilty party. MS brand themselves as the go to place for Property Management but they have shown little in terms of Management.

Manjit · 30 January 2021 · Manning Stainton Leeds

★★★★★ 2/5

Trustpilot

This review is about the lettings side…

This review is about the lettings side of the business.We arranged to rent a property through them and went and had a look. We signed for our keys and went to the property. I asked if anyone was going to go to the property with us to check it over for any issues before we move in. I was told No you have 5 days to inform of any issues. Thats when we found it was not cleaned to the standards they had noted on the move in inventory. We updated the inventory with alot of discrepancies, cooker cleanliness being just one. (It took my wife 3 hours to get to a clean state before we could use it) On handing the keys back at the end of tennancy is when we started to have issues. After a couple of weeks we started to note a mold/damp issue. We informed them to be told "Oh we would,nt rent properties with damp/mold issues". Yet its back online for rent with them even though they know its damp issues.The keys had to be handed back to a different office. That office was not given the move in paperwork that we had annotated all the issues on nor were they made aware of any issues. On moving out a property check was completed 4 days after we handed the keys back. They completed a move out inspection, which was not cross referenced against the move in paperwork. I had to make them aware of the issues we raised on move in. Basically the move out paperwork isn,t updated from anything you note on moving in. They are far more meticulous on moving out than moving in. Its really down to the tennant to note things. Once you have left them and they aren,t making money from you, getting your deposit back is of the least importance to them. (Thats how we were made to feel). Taking over 10 days to respond to requests for deposit returns. It feels like they side with the land lord. Sadly it took for me to raise a dispute with the Tennancy Deposit Scheme (TDS) to get things moving.Thats when I feel Manningstainton pricked there ears up. I was told on a couple of occasions that my money was coming back, but we were being billed for cleaning. A bill of £100 for a 5 minute clean of a freezer and shower screen. I explained this bill was a bit steep but ok. I was going to raise a counter claim for my wife having to clean the cooker. They would put this to the landlord.I was then told they had spoke to the landlord and All my depostit was being refunded it would take 3 to 5 workingbdays to return. Could I please close the dispute. I informed them that the TDS have told me not to close the dispute until such time as monies are in my bank. Boom 2 days later my deposit is back in my account. So it took a month to get my deposit refunded.They do not have the needs of the tennant at heart. Its all about the landlord sadly.

Patrick · 29 January 2021 · Manning Stainton Leeds

★★★★★ 1/5

Trustpilot

Avoid

Having dealt with Manning as a Landlord trying to let a property and potential tenant looking to move out whilst doing renovations on our own house I would never rent or let a property through them ever again. Avoid! The process to even book a viewing is very lengthy and completely off putting. They didn't manage to get one viewing on a house listed with them for 3weeks. We listed with another agent and managed to get £25 more than it was listed for after less than a week. The market was there, but not viewings booked, why? Staff not bothered about feedback.

Tobyn · 25 January 2021 · Manning Stainton Leeds

★★★★★ 5/5

Trustpilot

Manning stainton Morley Lettings have…

Manning stainton Morley Lettings have been amazing, guided me through every stage of the process! Special thanks to Imogen and Debbie.

Jamie-Leigh · 25 January 2021 · Manning Stainton Leeds

★★★★★ 4/5

Trustpilot

Vicky is amazing!

Can't thank Vicky enough for everything she has done for us. She went above and beyond to secure the sale of our property.Her communication throughout was fantastic, and she kept us regularly updated, we felt she really was an advocate for our property. You can tell that Vicky enjoys what she does, and works her hardest for the best outcome for her clients.In future we would definitely use manning stainton, pudsey again if Vicky would be our agent.Once again a massive thank you to Vicky for all your hard work!!

SHocker · 24 January 2021 · Manning Stainton Leeds

★★★★★ 5/5

Trustpilot

FTB here and Victoria Alexander was…

FTB here and Victoria Alexander was most helpful. I need my hand held through this whole experience and Vicky was on hand to help me out where possible.

L · 20 January 2021 · Manning Stainton Leeds

★★★★★ 5/5

Google

In what was a difficult and challenging year for everyone, we decided to sell our house and move. We eventually found a beautiful house which was on the market with manning Stainton, and we were lucky enough to be allocated Carol Hartley as our move manager who would facilitate the progression of the sale. I’ll be the first to admit I’m not an easy customer to deal with, but carol was exceptional, patient, and caring. She appreciated that in order to sell our house we needed to move into temporary accommodation for 6 weeks over Xmas and the new year, which for a young family of 4 to be stuck in a flat for so long was challenging, but carol came to the rescue, and did everything humanly possible to progress the purchase with haste ensuring that both the seller and myself were content at all times. Carol was very responsive and quick to sort out any issues. I want to thank her very much for all her hard work and effort in getting our purchase through in a timely and efficient manner.

Philip · 18 January 2021 · Manning Stainton Morley

★★★★★ 5/5

Trustpilot

Quick, Friendly and Professional

Huge thanks to the team at Manning Stainton Pudsey, particularly Claire Ward - for making my first house purchase run smoothly. They were brilliant throughout the whole process. Purchasing my first property alone was fairly daunting and Claire really helped to give me peace of mind throughout. Any time something needed chasing she would be on it immediately, with regular updates about what was happening. She also answered my many, many first-time buyer questions helpfully and with a lot of good grace and patience. The whole team where a delight to work with and really cared about getting the purchase over the line before Christmas. Including liaising with some rather sluggish solicitors just before the holidays. Would highly recommend.

Lucy · 17 January 2021 · Manning Stainton Leeds

★★★★★ 5/5

Trustpilot

Pleasure to deal with

Cheerful, encouraging and regular phone calls so important in these challenging times. Victoria was always a pleasure to speak to.

Bill · 14 January 2021 · Manning Stainton Leeds

★★★★★ 5/5

Trustpilot

Victoria Alexander- Manning Stainton Pudsey

Selling a house is not something you do everyday so it was good to have someone like Vicky on your side. Her friendly, positive and down to earth way makes you feel comfortable and in good hands.

Paul · 12 January 2021 · Manning Stainton Leeds

★★★★★ 5/5

Trustpilot

Really pleased - fantastic help

Vicky Alexander was fantastic at getting our sale back on track and saving us a great deal of stress after our chain unfortunately collapsed (no fault of Manning Stainton). She got a new viewing booked in straight away and they offered on our property the same day as viewing. Really happy with the communication and information given during a very testing time! Must mention Neha too who communicated with us over the weekend and was great.

Bryony · 12 January 2021 · Manning Stainton Leeds

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service. Definately recommend.

Ali · 11 January 2021 · Manning Stainton Leeds

★★★★★ 5/5

Google

Charlotte helped us in purchasing a property, and was really friendly, helpful and professional in all our transactions Despite the purchase taking place over the festive period, Charlotte was really quick in responding and prepared and issued all the relevant paperwork really quickly thank you Charlotte!

Nicola · 9 January 2021 · Manning Stainton Pudsey

★★★★★ 5/5

Trustpilot

Outstanding service!

Professional service from valuation to completion! Designated agent, Debbie Cundill was always available to offer advice and reassurance about the sale process. She was professional and liaised with the buyer and showed immense patience with all their worries and nerves involved in buying their first home. Everyone in the office was always helpful, friendly and informative, a fantastic service, please do not hesitate to use!

Fiona · 5 January 2021 · Manning Stainton Leeds

★★★★★ 1/5

Trustpilot

Avoid if you can!

Really unhelpful staff members who make it very difficult to arrange house viewings. I am put off viewing houses on the market with them because of how awkward they are. They do not seem bothered about customer service or making a good impression.

Naomi · 29 December 2020 · Manning Stainton Leeds