5/5
GoogleRating only, no written review.
Agent replied
Thank you
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on The Trusted Agent
All 5 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)4 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)10 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Lenwell Property Services office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
FacebookAward winning my a**e, maybe in their opinion they are! Our gas boiler has not been working for more than 48 hours yet despite reporting the fault on numerous occasions via phone and email they have not bothered to contact us. We have had no heating or hot water during this time. There are no emergency contact/out of office details provided either - just leave an answerphone message or fill out their online repair form that generates an automated waste of time and ineffective response stating that they will be in contact within 24 hours, which they don’t do. Yes it is 30th December today but it’s a working day and not a bank holiday. Furthermore, our gas safe certification expired in November, some six weeks ago, which is a legal requirement. Again no contact from them about it. What a shoddy bunch of charlatans!
5/5
GoogleRating only, no written review.
Agent replied
Thank you Gierdrius
5/5
GoogleRating only, no written review.
Agent replied
Thank you
5/5
GoogleHad a great experience with Lenwells. They found me the perfect flat and Kate and the team were so lovely and helpful. Definitely recommend!
Agent replied
Hi Hazel thank you for taking g the time to write this. It means a lot to hear you are happy.
5/5
GoogleI normally don't leave reveu. It's nice company especially Abbey is the best and experienced person to see. Thanks.
Agent replied
Thanks Abdul. Abbey is an excellent member of staff so let your friends know if they need a house to give her a call :-)
5/5
GoogleI would refer lenwell to everyone that's looking for a property, staff are very helping in a professional and polite way 10 out of 10 all round
Agent replied · 30 December 2023
Thank you for the 10 out of 10 and 5* review. Really excellent to hear Jordan thanks
5/5
GoogleVery professional call from Jordan. Extremely helpful and knowledgable and has already sent further details of other properties and also contacted another branch for us.
Agent replied
Thank you so much Sam. It’s really nice to hear you were happy with Jordan
5/5
GoogleRating only, no written review.
Agent replied
Thank you for the 5 star review
1/5
GoogleBEWARE - Bullies! Settled an outstanding account in 2018 (they had accidentally paid the full deposit back to me when there were deductions due) and still chasing in 2019 despite proof being provided! (Clearly accounts allocated incorrectly - again their mistake!) Lack of empathy or understanding and extremely poor manners.
Agent replied
Hi Daniel thank you for getting in touch. We finally traced the money you paid us to clear your debt. We could not locate your payment as it was less than the principle debt owed. We have now allocated the money paid and written off the portion still due. Thank you again and Lenwell wishes you and your family a wonderful festive season.
3/5
GoogleRating only, no written review.
Agent replied
Thank you David is there anything we could do to improve to reach 5 stars?
1/5
GoogleI’ve called up the local branch to report a repair for the property that me and wife and my child only 14 months old. There’s no hot water. Reported this on Monday and yet still waiting for someone to repair. If I don’t hear nothing by Tuesday 10th I’ll get my own contractor and do the repair myself and deduct it from this month rent. As having no hot water for a week now is unacceptable.
Agent replied
Dear Mohamed, if this relates to # 11, the work was authorised by your landlord and the contractor was sent a works order on 04/12/2019 @ 2pm. I have emailed you a copy of the works order. The Copper Fotrric Hot Water Cylinder is currently on order. We are extremely sorry that it has failed at this time of year however regrettably these are not items our contractors have stock of. They are ordered on demand and unfortunately there is a lot of demand for heating and hot water engineers and supplies this time of year. We will chase up tbe contractor and you will have his details on the email I sent you. Any further issues please phone our management team on 01582 616263 option 2 so that they can actually respond.
3/5
GoogleRating only, no written review.
Agent replied
Dear Shiva after investigating this our position is as follows: 1.Lenwell are a letting agent not an energy supplier. 2. It is a tenants own responsibility to administer their utilities with the companies concerned directly. 3. It is a tenants responsibility to provide accurate meter readings on move in and move out. To insure they are billed correctly. Update: following an investigation it has been noted the bill you were sent was estimated and the new bill you received was a result of your utility provider being given the meter reading when you vacated ( as provided to you on your move out report). I hope this helps you resolve your outstanding bill with the utility company and that you will do the right thing and remove your unfair review.
5/5
GoogleEverything was well organised and clearly explained and outlined from the get go in regards to renting through Lenwell Northampton. Couldn't fault it in the slightest
Agent replied
Hi Kyle I’m pleased you had a great experience from the ladies in Northampton.
5/5
GoogleHi everyone...let me say something about my experience in letting house with big help from Lenwell! Yes big help! Very experienced personal, good advice in what to do and how to do, all information, all documents and, of course, nice attitude in relation between tenant - agent and all Lenwell team! Thanks for this!
Agent replied
Hi Thank you for the positive review . Its great to read how good the service you received was.
5/5
GoogleLovely service and lovely people. great experience all around x information was constantly at hand or provided when asked. Thank you
Agent replied
Thank you Cara for a great review. :-)
5/5
GoogleRating only, no written review.
Agent replied
thank you for the great review
4/5
GoogleI recommend Abbey. She is extremely helpful, easy to talk to, polite, been renting with this agency in general for a couple of years so far.
Agent replied
That’s great to hear. Thank you so much Helen
5/5
GoogleThank you for you help,Jolanta, great service!
Agent replied
We love Jolanta to. Thank you Virgilija
5/5
GoogleVery nice and helpful, Tatjana helped me so much ! Thank you.
Agent replied
Thank you Viktoria for the great review.
5/5
GoogleRating only, no written review.
Agent replied
Thank you so much Maria, it’s great to get a 5 star review
5/5
GoogleWe received excellent service from the Ladies who work there. They were really helpful and answered all our questions about the property and application really quick. The application process itself was easy and stress free. Would recommend.
Agent replied
thank you for the awesome review Marcelina
3/5
GoogleRating only, no written review.
Agent replied
Thank you David is there anything we could do to improve to reach 5 stars?
1/5
FacebookThe worst agenty aver !!! When you have a problem they don t do nothing !! Never..shame
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
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