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★★★★★
36 reviews from landlords across 5 offices
36 reviews of Lenwell Property Services come from landlords, rated 4.6 out of 5 on average, across five offices. Checked 9 October 2026.
36 reviews from landlords, newest first, with the office each one is about.
5/5
View AgentsExcellent professional service
Having worked with Lenwells for the last year we have found them to be nothing but helpful, fair and professional. They are always available to provide advice and support and consistently do their job efficiently. I couldn't recommend them more strongly.
5/5
View AgentsGreat Service
I have used Lenwell for the past 6+ years for finding tenants for my rented property. Excellent customer service and reliable. Have found ideal and brilliant tenants for my property within a short amount of time.
4/5
View AgentsClient for sixteen years!
For the most part I am generally very happy with Lenwell otherwise I would not have stuck with them as long as I have. Occasional frustrations with communication but usually put right quickly when I bring it to their attention. They have some very nice and efficient staff in both Management and Lettings and one or two who are exceptional!
5/5
View AgentsSo far, so good
I've recently become a first-time owner of a buy-to-let property and Lenwell's have been very patient as I find my way through the process of having a tenant for the first time. As the property I've bought is new, there are quite a few snagging issues and they've managed to keep my tenant happy whilst keeping me informed. They've also helped find me an odd job man and even looked after a delivery for me at their offices! I know it's early days yet but the signs are good so far.
5/5
View AgentsVery new to being a landlord, support has been excellent
As fairly new landlords it has been a benefit to us to have the support of Janet and her team to guide us through what we needed to do to get tenants in place. The team are friendly but professional and are always happy to answer any questions you may have..
5/5
View AgentsAn excellent very professional service
Lenwell have been managing two of my properties in Luton for several years and have always provided an excellent service. Another of my properties recently became vacant and they found me a new tenant very quickly at a very good rent. I had no hesitation in passing on this third property to them to fully manage for me. I would definitely highly recommend them to anyone.
Hello Jez, thank you very much for your review and continued business, I'm glad we are looking after you so well
5/5
View AgentsAn extremely efficient and friendly service
Lenwell provide a professional service, Lenwell provides piece of mind and relieves most of the stress of finding the suitable tenant. Lenwell is run by a friendly and professional team led by a conscientious Manager.
Thank you for your kind words, the team work hard and really appreciate your feedback
1/5
View Agentsconstant blunders and omissions
We originally contracted Lenwell property management services because we were resident abroad and though it would make life easier. Originally the service was excellent ,we were very happy with it and their staff. However as time progressed and staff left (and I presume a new computer programme introduced) we had nothing but error after error with statements that were unintelligible. ..and wrong. . When questioned, the responses were at best condescending , otherwise rude. We have cancelled our contract with them and manage the properties ourselves. Not only are we saving in excess of £7000 a year before VAT, and expenses, but also saving time. I no longer have to waste time trying to decipher their obscure accounts and chase up things not done . Also works we habe done ..by the same contractors they use cost us half the price..they obviously load in a significant commission. ..Finally I had tenants contact me and specifically ask if they could deal with me direct and not through Lenwell as they had been upset by them. I am so sorry it worked out badly as their original staff were charming and efficient..a pleasure to deal with. I suspect much of their problems are due to the current office manager's lack of skill in dealing with problems or working outside "systems". Poor management then reflects on staff. I really could not recomend their services at the moment and would suggest to client landlords to monitor all their charges for contractors...especially cost of Gas safety certificates 100%Mark up...
Dear Anne We have discussed your queries at length previously so regrettably will be going old ground, however we would like to confirm the following specific points you raise: 1. There have been no staff changes relevant to the management of your properties since you first came to Lenwell; the same people that dealt with your account then are still here with us today. 2. There have been no changes to the management software we use since 2004. Its accounting side is accredited by both the Institute of Chartered Accountants in England and Wales (ICAEW) and the National Approved Lettings Scheme (NALS). We can neither rewrite or overwrite it. 3. Our charges for arranging and carrying out a gas safety check for a landlord are standard across the Lenwell branches and openly advertised. We welcome landlords wishing to use their own contractor and arranging the work themselves, although most landlords are happy to leave that to us. We have explained the apparent errors in your statements, how the double entry system works that put them right, and also that we are unable to ‘alter’ a statement once produced but will happily provide a balancing statement. However we cannot, nor will not, try to work ‘outside’ of HMRC’s system for accounting for non-resident landlords. For example, the record of rental income received by the letting agent or paid by the tenant should show the date and amount of each receipt or payment; the same for expenses; we cannot simply ‘remove’ them or change dates to suit. We are sorry that you still remain dissatisfied with the service we provide and the systems we, like other agents, have to utilise to comply with the tax regulations. However, we would be delighted to assist you again in the future and look forward to hearing from you should that ever be the case. We wish you all the best for the future.
5/5
View AgentsExcellent service
Malik and Richard were very helpful, friendly, easily approachable and gave lots of advice. Nothing was too much trouble for them. A very big thank you to you both.
5/5
View AgentsGreat service, professional approach, and easy to work with.
Lenwell provide a great service. They are professional in approach and very easy to work with. There are so many bad agents out there, but in comparison, Lenwell are a different level. My key points of contact (Richard and Andrew) are clearly good at their jobs, polite, and robust in their approach. As a landlord, this is key. My tenants have said theat their experience is the same. They feel safe and secure in having Lenwell maintain the properties. Moving my portfolio to Lenwell is the best thing I've done, and long overdue.
4/5
View AgentsEnergetic , enthusiastic, proactive ,professional agency
We have been dealing with Lenwell for 23 years and have found them to be professional, energetic proactive agency and would have no hesitation in recommending them to both Landlords or Tenants
5/5
View AgentsAlways on the ball, and takes all the worries of Tenant Admin away. Very Happy with their service.
Rating only, no written review.
5/5
View AgentsExcellent support and help from the property management team
Rating only, no written review.
4/5
View AgentsFinds good tenants who pay top rents.
Ruth finds me good tenants and handles all enquiries professionally. She arranged workmen to do any necessary work at a high standard. Once I let them know how I wanted the Statements produced they complied with my request.
4/5
View AgentsIn good hands
Lenwell has been looking after our property for many years. We are pleased wiith the Service offered.
Thank you Marie we really appreciate your kind words! Best wishes, Rob Wellstead Managing Director
4/5
View AgentsHappy Client
Well dealt with. Good customer service and prompt reply to queries
5/5
View AgentsProfessional & organised
Abigail is professional and well organised and along with the rest of the team at Lenwell, does an excellent job managing our properties as well as looking after the needs of our tenants.
Thank you Helen for such a positive review. I know Abigail works hard managing your portfolio and she will appreciate your kind words. Best wishes, Rob Wellstead
5/5
View AgentsExcellent services
Been using lenwell for about 10years and the letting team services have been exceptional. The team have been very supportive and they go the extra miles to see that both the Landlord and tenants are happy. Thanks to Richard, Malik and the other sales team!!
5/5
View AgentsRuth is amazing. She did not only get us a better deal on purchase, she is always quick to respond and personally takes responsibility, even if it not really her are of work. Brilliant agent.
Thank you for your very kind words. We agree, Ruth is amazing!! best wishes, Rob Wellstead Managing Director
5/5
View AgentsProvide Info regarding my rental property and other info/advice.
Richard is one of the most professional and helpful managers that I have dealt with. He always gets things done and is extremely efficient. He is the reason that I have dealt with Lenwell all these years.
Thank you Syed, We really appreciate your comments and I know Richard will be delighted with your feedback! Best wishes, Rob Wellstead
5/5
View AgentsLenwell review
Always prompt and very helpful.. We rent a few properties and they always get tenants in without long vacant periods.
Thank you Tony for your feedback, we'll continue to try and deliver a great service for you! Best wishes, Rob Wellstead
5/5
View AgentsGreat service, would definitely recommend
Lenwell have been managing our property while we are living abroad. They keep us uptl to date with things and the rent arrives on time every month. When there is a probelm they contact us immediately and deal with it accordingly.
Thank you Ian for your kind words!
3/5
View AgentsCould do better
Northampton Branch when you can access staff does very well, phone issues and short staffed. That is down to Head Office which is archaic, due to the owner. Depends, when new tenants money is paid, when you as a landlord get paid, can be over a week.s delay. Would have given a higher rating to the Branch and a lower one to HO
I'm sorry to hear that you are not happy with our Head Office and in particular our payment process. We make payments without fail every Thursday for money we've received up to and including Wednesday. I've taken your comments on board and whilst we don't have plans to make changes to our payment processing at this stage we will keep your comments in mind, we are always trying to improve the service we provide! Best wishes, Rob Wellstead Managing Director.
5/5
View AgentsExcellent support and advice
As a multi-landlord I value the prompt and thoughtful letting service from the Negotiators managed by Richard in the Luton Office. The Property Management team based at Luton are also excellent. I really could praise them all but I particularly deal with Kellie, Julia and Lisa. They are pro-active and I value their advice and opinions especially when there are problems. When we have had problems either with a property maintenance issue or on a few occasions with a tenant, the staff have been a great help to me. Customer service is very well managed by Andrew who is also up to date with all the many and changing regulations which beset the private landlord. Ted C
Thank you Ted for the kind words. It continues to be an absolute pleasure to work for you. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Best wishes, Rob Wellstead
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
36 reviews from landlords across five offices, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.