Lenwell Property Services Bedford reviews

★★★★★ 5/5

Google

Me and my partner have just started renting (we move in Sunday!) with the help of Lenwell. Michelle has been such a pleasure to work with straight from the first viewing, she was so friendly, would get back to us promptly and help all she could to help us move in as soon as possible. Renting your first home is a scary, yet exciting thing yet we knew that Michelle had it all undercontrol, we rightly so, put all our trust in her and we thank you for all your hard work! x

Olivia · 23 August 2020

★★★★★ 5/5

Google

“We have found Lenwell to be an excellent property management company mainly through the leadership and example of their lettings manager, Kate Boittier. For Kate there is never a problem, rather a situation where a solution can be found. We have found Kate’s problem solving with a variety of possible solutions along with her local knowledge invaluable. In the environment of residential lettings it is important to have trust in the integrity of those supplying and vetting the correct calibre tenants. We are very grateful for the care and consideration shown by Kate and her team.” Directors Staplegrove Burrows

Staplegrove · 10 June 2020

★★★★★ 5/5

Google

I would just like to say a big thank you to Michelle and Kate at the Biggleswade office. I am a first time home owner/renter and its really all thanks to them that I finally moved out of my home as the odds were against me when I found these new flats due to the amount of interest in them! I have now lived here just shy of a month. The experience has made me feel comfortable, supported and settled in my new flat and I know support is just a call away. Everything has been very straight forward going through Lenwell and the communication has been great. Thank you for everything thus far and always a pleasure dealing with these two friendly faces!

Lauren · 26 March 2020

★★★★★ 5/5

Google

We can highly recommend Kate from the Bedford branch of Lenwell. Kate was extremely professional, she gave us realistic and sound advice relating to our rental properties. The speed with which she identified a suitable tenant for one of our properties meant our void was filled within a few days with all the relevant checks having been completed efficiently. We also appreciate the e-mail updates from Lenwell, relating to legal and financial changes effecting the rental market, ensuring that we are fulfilling our responsibilities as landlords.

Christine · 26 January 2020

★★★★★ 5/5

Google

As I landlady and having been working with the Bedford team for over 5 years. I am very happy with the service I have been receiving. Ruth and Kate have been simply excellent in every aspect of our professional relationship. They have gone the extra mile at times and I am very appreciative of that. I feel they are an asset to the company given their experience, expertise, professional and prompt approach to their customers. Satisfying the needs of landlords and tenants is not easy but I feel they do a very good job in trying to meet both sides.

Paula · 28 July 2019

★★★★★ 1/5

Google

Incompetent would be the word I use to sum up; The whole process was unprofessional and disorganised. Basic training and implementation of processes may be beneficial - Staff lied on occasion and broke GDPR/data protection by accidentally emailing our private and confidential information to 3rd parties, without even so much as an apology. Manager made promises to reel us in but were not fulfilled by the time we were finally handed the keys. Threatened myself and our guarantor multiple times over something which was their own mistake, to the point almost of harassment. Beware when signing contract as they will leave it to the very last minute, rushing you to sign with multiple errors and hidden fees!

Shane · 28 July 2019

★★★★★ 1/5

Google

Incompetent would be the word I use to sum up; The whole process was unprofessional and disorganised. Basic training and implementation of processes may be beneficial - Staff lied on occasion and broke GDPR/data protection by accidentally emailing our private and confidential information to 3rd parties, without even so much as an apology. Manager made promises to reel us in but were not fulfilled by the time we were finally handed the keys. Threatened myself and our guarantor multiple times over something which was their own mistake, to the point almost of harassment. Beware when signing contract as they will leave it to the very last minute, rushing you to sign with multiple errors and hidden fees!

A · 16 April 2019

★★★★★ 5/5

Google

I've had the privilege to have Michelle Wood as my agent she was so kind bubbly make me feel like I've known her for years if she says she will call or text she always did I've viewed a few properties with her and whenever something new come up she let me know I am so grateful for her and the company for getting me my new home. Thank so much Michelle God blessed you

Olive · 21 November 2020

★★★★★ 5/5

View Agents

Ruth Carter and Hannah Frost

I'd just like to say how amazing these two were. When it came to a massive hurdle Ruth must have worked in overdrive to sort is out and that she did, outstanding and we are very grateful. Polite, professional and efficient. Couldn't have asked for more. I also mention Hannah as when Ruth wasn't available (no doubt doing an equally great job for someone else) Hannah was always there to answer any queries and also made it to our viewing on late notice. All in all fantastic job by the ladies and we couldn't have asked for more. GOOD WORK!

Gary · 16 November 2015

★★★★★ 5/5

Google

Michelle has been absolutely amazing! I had to move during lockdown and before speaking to Michelle it seemed like a completely impossible task but Michelle has been fantastic. She replied to all my queries really quickly (and there's been a few) all throughout the lockdown period when no one else was really working and I am now moving against all odds into a beautiful house, thank you Michelle.

Vikki · 10 June 2020

★★★★★ 5/5

Google

Having contacted a number of other letting agents who quite frankly showed little inclination to help, no interest in even asking for requirements and certainly no motivation to try and rent out their clients properties, it was genuinely a big relief to have contacted Lenwells. Both Michelle and Kate couldn't have been more helpful and the initial contact, viewing process and subsequent follow up was efficient and reassuring.

Alice · 10 October 2019

★★★★★ 5/5

Google

I have rented my house out with Lenwell for many years and would not use any other property agent. They have always ensured that the property is rented out quickly, carry out regular inspections and are on hand for advice when needed. They always deal with any queries quickly and efficiently. Particular thanks must go to Kate in the Bedford office. Lenwell provides an excellent service.

Rachel · 17 October 2019

★★★★★ 5/5

Google

Lenwells Bedford, Kate and the team have been looking after our properties for over 5 years now and their in-depth knowledge of the local rental market, network of trusted & reliable contractors and speedy introduction of hassle-free tenants is second to none. They are a pleasure to work with and I would highly recommend them. Thanks guys, Spencer Wright

Spencer · 28 July 2019

★★★★★ 5/5

View Agents

Excellent Service

I would like to thank the Lenwell team for their excellent service and the professional manner in which they deal with my property. The whole team are extremely polite and patient, and deal with matters efficiently and effectively. Thank you Kate, Ruth, Gemma, Hannah, Abigail (and sorry to anyone I've missed!) for preparing the bungalow for the new tenants.

Jonathan · 9 November 2015

★★★★★ 5/5

Google

I have been dealing with the Bedford branch for almost two years & have to say that the service has been exceptional. The rental market can be difficult to understand but Ruth & Kate have been able to provide outstanding support & guidance. Top marks for the Bedford team!

Bryan · 15 May 2018

★★★★★ 4/5

Google

Although, Lenwell Bedford were unable to find a property that suited my needs, I have to say, the customer services that I received was impeccable. Nicola really worked hard to get the best property for me, I would have no hesitation in recommending them to my friends.

Karen · 28 July 2019

★★★★★ 5/5

View Agents

Very good letting agent

My principal contact at Lenwell Property Services is Kate Boittier who I have known and worked with since the takeover of Walton Properties. I have full confidence that she is looking after my best interests. She is also a very friendly and easy person to talk to. John Edwards

John · 9 November 2015

★★★★★ 5/5

View Agents

I've been with Lenwell as a tenant now for 4 years (I think!). I have found them to be professional and caring at all times. Coming from a Property Management background myself, I know what a challenging environment it can be to work in so a really big thank you from me to all at Lenwell, especially Kate who never fails to reply to emails and offer help. If I had a property to rent out in the area I would choose Lenwell.

Julie · 26 January 2017

★★★★★ 5/5

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First time Rental Dream!

I recently have moved back to Bedford and after many years of owning my own house needed to rent a property.. After speaking with several rental companies I was shown unsuitable properties and left confused at the entire process and feeling that I would have to settle for somewhere that I was not going to feel happy in. However, once I called Lenwell all of this changed. Hannah, Kate and Ruth were simply brilliant. They explained the process, listened to my requirements and then came up with the perfect property for me, in the right location and right price. As a first time Tenant I had a lot of questions and needed a lot of guidance and re-assurance through the process. Every time I called or emailled things were dealt with conscientiously and efficiently. Once the arrangement was concluded the hand over was dealt with very well and follow up calls to make sure I was settled really made me feel valued as a Tenant and that I could approach them with any issues. I am so lucky to have rented my property through Lenwell and cannot recommend them highly enough. Professional and fun to deal with - if you have a property to lease or are looking to rent - do yourself a huge favour and let these fabulous ladies take the stain away from you!

Matthew · 20 December 2016

★★★★★ 5/5

Google

Nicola was an absolute pleasure to deal with. Really friendly and helpful, and made the stressful time of trying to find a home to rent so easy. I would definitely recommend Lenwell to other people looking to rent in Bedford.

Steve · 28 July 2019

★★★★★ 5/5

Google

Well,I can just have great words about they all, especially Michelle and Kate, who really looked after my moving in process, and made it much easier, even now in the difficult situation we all have. Thank you all!

Luis · 26 March 2020

★★★★★ 5/5

Google

Thanks so much to Kate and the team. They are a very friendly and professional establishment. I have every confidence they will look after my flat and my new tenant. I would most definitely recommend this company.

James · 28 July 2019

★★★★★ 1/5

Google

AVIOD!!! IF I could leave zero stars on this review I would. The service being offered is diabolical and the lies told by this agent regarding their properties is laughable. If the Saturday girl (Nicola) showing people around does not have viable information it is best to say that they don’t know and will find out. I guess not everyone realises you can do house searches which will relay TRUE information. Aside from this the communication is non existent and Nicola does not reply to calls or emails. Remember we are the customer and you are offering the service. This has been long forgotten!! Avoid this company at all costs for both renting and property management. This was one of the worst experiences I’ve ever had dealing with agents. You really should ensure your staff on the front line are capable at doing their job as it’s clear they are ruining the reputation of this company.

Sam · 28 July 2019

★★★★★ 1/5

Google

Disgusting attitude to customer care. If I could give zero stars I would as these bunch of idiots are truly rubbish. Don''t expect any of their claims to be substantiated and certainly DON"T expect your money to be returned on time or in the way they promise. Typical attitude of estate agents and lettings agents who are only interested in themselves and don't care who they upset. Shame on you Lenwells I hope you go bust soon as you deserve to

Kevin · 28 July 2019