5/5
GoogleHelpful and polite agents. I spoke with Michelle, Kate and Gemma, and all worked hard to help me move in to my new flat on time, despite some hurdles.
Agent replied
Great to hear thanks Bogle
Trusted Agent profile · Bedford, Bedfordshire
Verified
Lenwell Property Services Bedford reviews
★★★★★
100 reviews across 3 platforms
103 High Street, Bedford, Bedfordshire, MK40 1NE
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Bedford, Bedfordshire, at 103 High Street, is rated 3.9 out of 5 across 100 reviews on three platforms, including 78 Google reviews rated 3.9.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Landlords6 reviews
I would like to thank the Lenwell team for their excellent service and the professional manner in which they deal with my property. The whole team are extremely ...Read all 6 from landlords
Tenants8 reviews
I'd just like to say how amazing these two were. When it came to a massive hurdle Ruth must have worked in overdrive to sort is out and that she did ...Read all 8 from tenants
About Lenwell Property Services Bedford
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
Reviews
Every review we hold for the Bedford office, from every platform, shown as written. First names only.
Google1/5
GoogleAVIOD!!! IF I could leave zero stars on this review I would. The service being offered is diabolical and the lies told by this agent regarding their properties is laughable. If the Saturday girl (Nicola) showing people around does not have viable information it is best to say that they don’t know and will find out. I guess not everyone realises you can do house searches which will relay TRUE information. Aside from this the communication is non existent and Nicola does not reply to calls or emails. Remember we are the customer and you are offering the service. This has been long forgotten!! Avoid this company at all costs for both renting and property management. This was one of the worst experiences I’ve ever had dealing with agents. You really should ensure your staff on the front line are capable at doing their job as it’s clear they are ruining the reputation of this company.
Agent replied
We are sorry to hear you had a bad experience. Customer service is important to us and this will be addressed immediately.
5/5
GoogleWe had a great experience with Lenwell, we were in the property working 2 weeks of seeing it. Everything was done so fast. We are really happy with their continued services.
Agent replied
Great to hear that you are happy in your new home :-) thank you for taking the time to post a nice review
5/5
View AgentsRuth is amazing. She did not only get us a better deal on purchase, she is always quick to respond and personally takes responsibility, even if it not really her are of work. Brilliant agent.
Agent replied · 15 December 2015
Thank you for your very kind words. We agree, Ruth is amazing!! best wishes, Rob Wellstead Managing Director
4/5
GoogleWe use the Lenwell fully managed service to let our property. Within 24 hours of our property coming on the market, tenants had been identified. The team at the Bedford office handled the whole process for us which included:-conducting the viewings, taking up references, completing the inventory. The Bedford team are always helpful and respond promptly to any questions or queries we have. We are more than happy with the service we receive from the Bedford team
Agent replied
Thank you Alex that’s fantastic to hear. Please let me know if there is anything we can improve on to reach a 5 star review. Have a great weekend.
5/5
View AgentsProfessional, Knowledgeable and Friendly
From my very first contact with Lenwell, Bedford I knew I was dealing with a dedicated team of professionals with an unrivalled knowledge of the local lettings market. I had previously contacted a number of local agents and was disappointed with the service given. Rather than listen to my needs they were more interested in selling whatever they had on the market. Lenwell understood exactly what I was looking for and worked with me to secure the right properties for my buy to let portfolio. Within days of purchasing the properties Lenwell had interviewed a number of prospective tenants before advising me on the most suitable. I could not have wished for better service and I am now working with Lenwell to expand my BTL portfolio in Bedford.
Agent replied · 11 November 2015
Thank you Bryan, I know the entire team in Bedford worked hard to help you buy the right properties and we are all delighted it worked out so well. Best wishes, Rob Wellstead
5/5
GoogleGood service, handled all our issues without fuss and in a timely manner. Thanks Kate, Nicola & to the rest of the team, job well done. :)
Agent replied
Hey Roque, thank you for the 5* review. Our team in Bedford are a great team of girls.
5/5
GoogleMichelle & Kate were amazing at helping me sort out my paper work and the move went really smoothly, quick at responding to queries. (Recommended)
Agent replied
Thank you Charlie for a lovely review, it means a lot.
5/5
GoogleHelped us find a beautiful and cosy one bedroom apartment. Nicola was really helpful, honest and easy to work with. Very happy with the service.
Agent replied
Thank you for the lovely review Fawziya that is great to hear
1/5
GoogleThis is 4th week running sinse fence falls down by wind inform them I have young children in the house they get scared by no fence in the garden sims they don't care. Even though land lord has given them permission to do the job I told them my reason for urgency but they looks like they waiting for there commission sorting out before coming out.. I am really tired calling them...”
Agent replied
We will investigate this for you. It may have something to do with multiple storms and a high volume of fences needing to be replaced. This results in a long wait for panels and busy contractors. I can assure you it has nothing to do with commission??? Apologies that your children are scared by no fence. We will do our best to speed up the contractors.
5/5
GoogleHad a great experience with Lenwells. They found me the perfect flat and Kate and the team were so lovely and helpful. Definitely recommend!
Agent replied
Hi Hazel thank you for taking g the time to write this. It means a lot to hear you are happy.
5/5
View Agentsfantastic service from people who care
I came in looking for a property to rent and straight away Kate and the team were helpful and friendly. They found me a place really quickly, knew exactly what I'd like and they moved heaven and earth to make sure I could move in that weekend! Really happy with the service - thanks especially to Kate and Hannah.
5/5
GoogleWonderful work again from Kate and the team at Lenwell Bedford. Always extremely professional, courteous and efficient in everything that they do.
Agent replied
Thank you Jonathan it’s brilliant to hear you are happy with the service. The Bedford team are fantastic :-)
5/5
GoogleHad a lovely experience today with Kate in the bedford office, so welcoming and accommodating. Brilliant Service
Agent replied
Great to hear. Thank you so much Abbey
5/5
GoogleVery helpful and friendly staff, Nicola was very helpful and lovely to chat with, would recommend!! Thanks
Agent replied
Dear Carley Thank you so much for your review and your kind words about Nicola. I will be sure to make sure she is aware.
5/5
GoogleVery Helpful staff especially Kate Boitier! Thumbs up!
Agent replied
Thanks for thumbs up Astrid. It’s great to hear Kate was helpful.
5/5
View AgentsExcellent professional service
Having worked with Lenwells for the last year we have found them to be nothing but helpful, fair and professional. They are always available to provide advice and support and consistently do their job efficiently. I couldn't recommend them more strongly.
5/5
GoogleLenwell have been looking after my portfolio of properties for the last 10 years since taking over from Waltons, which has been a very smooth operation. I am very satisfied with the customer services given to me from the Bedford office and they have always found me good tenants over the years.
Agent replied
Thank you George, it is very important to us that our clients are happy.
1/5
FacebookAward winning my a**e, maybe in their opinion they are! Our gas boiler has not been working for more than 48 hours yet despite reporting the fault on numerous occasions via phone and email they have not bothered to contact us. We have had no heating or hot water during this time. There are no emergency contact/out of office details provided either - just leave an answerphone message or fill out their online repair form that generates an automated waste of time and ineffective response stating that they will be in contact within 24 hours, which they don’t do. Yes it is 30th December today but it’s a working day and not a bank holiday. Furthermore, our gas safe certification expired in November, some six weeks ago, which is a legal requirement. Again no contact from them about it. What a shoddy bunch of charlatans!
1/5
FacebookOne of the most dishonest, unprofessional and incompetent letting agencies ever. Trying to claim I haven’t paid my 12 month rent upfront despite it being in black and white on the agreement because their finance department and system are completely incompetent. Never get back to you even when you’ve been promised by a senior partner. (Andrew...still waiting for that call!). To top it off they will not conduct an end of notice inspection with me present. Lenwell I paid for new carpets in this property paid for new curtain rails throughout installed a new shower.....let’s see you try keep my deposit. TPO needs to start an investigation.
1/5
GoogleI called in requesting info on 5 properties I wanted to ask about, I mentioned this to this woman when I first started talking. I asked about the first one which was a 1st floor and I was asking if the landlord would consider small pets. She didn't even ask the breed and said: "No, they do not, and who would want to live in a first floor with two pets, anyway?" I was going to reply ok, and move on with the other properties and she just hung up on me. Just like that. I've been looking for places in Bedfordshire and Hertfordshire and I've talked to over 20 different agents of different real estate companies so far, none has been as rude as the woman I talked to yesterday. Zero education whatsoever. Lenwell Limited Bedford, you seriously need to raise the standards when hiring people. I would grade this review as zero if possible.
5/5
View AgentsProfessional friendly staff make moving home easy.
Had to move home in quite short order recently after a split from my wife. The staff i dealt with at the agency were very polite, courteous, professional and most importantly during this time, patient. they were able to hook me up very quickly with a beautiful one bedroom flat for a very reasonable price. a fast, friendly and easy experience all round and ,should i have to move again in the near future, i will be knocking on their door once again.
5/5
GoogleI leaved in Biggleswade about 2 years and let the flat from the agency. I can tell you, was fair with me from the begining till the end of the contract. Just offer them to anyone. Correct team, and helpfull. Good luck to you.
Agent replied
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
1/5
GoogleTHE WORST ESTATE AGENT IN BEDFORD, WITHOUT ANY DAUBT. NO CUSTOMER SERVICE, VERY RUDE CALL HANDLER . COMPLAINED TO THE HEAD OFFICE- GUESS WHAT???? CAME UP WITH MILLIONS OF EXCUSES. PLEASE AVOID THIS ESTATE AGENT IF YOU CAN.!!!!
Agent replied
Dear Shipon We are sorry your experience with Lenwell was not a positive one. At Lenwell we pride ourselves on our high standards. We will gladly try to resolve any outstanding issues if you would like to get back in touch?
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lenwell Property Services Bedford
What do landlords say about Lenwell Property Services Bedford?
6 reviews from landlords, rated 4.8 out of 5 on average. For example, Jonathan wrote: "I would like to thank the Lenwell team for their excellent service and the professional manner in which they deal with my property. The whole team are extremely ..."
What do tenants say about Lenwell Property Services Bedford?
8 reviews from tenants, rated 4.9 out of 5 on average. For example, Gary wrote: "I'd just like to say how amazing these two were. When it came to a massive hurdle Ruth must have worked in overdrive to sort is out and that she did ..."
