Trusted Agent profile · Bedford, Bedfordshire
Verified
★★★★★
100 reviews across 3 platforms
103 High Street, Bedford, Bedfordshire, MK40 1NE
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Bedford, Bedfordshire, at 103 High Street, is rated 3.9 out of 5 across 100 reviews on three platforms, including 78 Google reviews rated 3.9.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I would like to thank the Lenwell team for their excellent service and the professional manner in which they deal with my property. The whole team are extremely ...Read all 6 from landlords
I'd just like to say how amazing these two were. When it came to a massive hurdle Ruth must have worked in overdrive to sort is out and that she did ...Read all 8 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
Every review we hold for the Bedford office, from every platform, shown as written. First names only.
1/5
GoogleI am absolutly disgusted with the way my partner has been treated on the phone when enquiring about a property, they do not deserve any stars as the person my partner spoke to was very rude and the manager was very rude and not helpful when he rang back to complain. I think lenwell need to re-train their staff on customer service and how to speak to people!!! ??
5/5
GoogleExcellant Service provoided by Lenwell. our stay in the property was very Comfortable. our moving in and moving out was facilitated by lenwell in a very professional way. would recommend the services.
Thank you for the feeback and taking the time to write us a review. All the best in the future
4/5
View AgentsLENWELL BEDFORD
I have been very impressed with the positive approach from the entire team in Bedford. They have all been very quick to respond to my queries and in making the opportunity to move in quickly very easy
Thank you David for your kind words, we're delighted your move went so well. Kind regards, Rob Wellstead Managing Director
5/5
GoogleAbsolutely amazing experience, staff couldn’t do enough to make sure this experience was as enjoyable as it was successful. Would highly recommend to all. 10/10 estate agents with brilliant staff.
Dear Brandan Thank you so much for taking the time to write a review. I'm so pleased you were happy with our services and our staff looked after you.
4/5
GoogleI found the letting agent was very polite and bubbly, she had great knowledge of the property I was viewing. I would definitely recommend lenwell to friends and family.
Thank you for the kind words Joanna
1/5
Facebookone of the worst property agency . we waited 2months to be fixed our electricity and last time they told fix it by your self ! So rude
The same problem ! Is the worst agency ever !
5/5
GoogleStaff very helpful in every way, always keeping you in the loop with things, it's nice to have staff that are there to help and support.
HI Heidi Thank you for the great review, its always appreciated. have a good day .
4/5
GoogleI have to be so grateful to find this days an agency so professionally and competent. Thanks so much for everything. Bedford Team Lenwell.
Good Afternoon Solange. Thank you for the 4* Rating it means a lot. Have a nice rest of your day.
5/5
GoogleEasy and pleasant experience! Bedford agency is in point. Ladies are lovely and friendly, we quickly found a place we were looking for.
Hey Paulina Thank you so much for your great review for our ladies in Bedford. I will be sure they hear about this. :-)
4/5
GoogleGreat service and friendly people and would do anything to help if it is in their power and ability
Thank you
5/5
GoogleBrilliant service... spoke with Nicola over the phone who was really helpful and gave me lots of information. Definitely recommend!!
Thank you for the kind words and recommendation Cheryl. Have a lovely Friday
5/5
GoogleI am very pleased with the way my properties have been managed and the staff are very approachable and considerate
Thank you Matt for the 5 star review
5/5
GoogleVery friendly, helped me more than they should have. I would recommend to my friends and family. Xx
Dear Kaya Thank you so much for the positive review it is greatly appreciated. All the best
5/5
GoogleThe team at Lenwell Bedford are very knowledgeable and provide a great service - highly recommended :)
Thank you for the 5 star review. We are so pleased you are happy
5/5
Googlenicola was very punctual and professional, looking forward to viewing some more properties with her.
Great to hear Lakin. Let’s hope she can find you a nice new home
3/5
GoogleIt's a property letting agents, its a small business but staff were friendly enough.
HI Robin. I'm pleased you were happy with the staff at Lenwell. What could we do to change your 3* to a 5*?
5/5
GoogleNice friendly team who are happy to help
Great to hear thank you Richard
5/5
GoogleStaff were very friendly and made me feel welcome.
Thank you for your positive feedback. We are really pleased to hear your comments and will make sure they are shared with the team.
5/5
GoogleVery attentive and helpful letting agency
Hi Robert. Thank you for the kind review.
5/5
GoogleExcellent service lovely staff very helpful
Thank you Michelle was there a team member in Bedford that was particularly helpful so I can tell her well done? Thanks for the review
1/5
GoogleWorse experience ever Totally unreliable Totally unprofessional
Thank you for your feedback. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap. Kind regards Lenwell
1/5
GoogleHighest fees in the area! Unprofessional and untrained staff. Very bad customer services! There are many fees in TA which you wont know untill you signed the paperwork and it will be taken out of your deposite at the end!
5/5
GoogleSwift and professional; good communication.
Good morning David. Thank you for the nice review about our Bedford team of ladies. It really does mean a lot.
1/5
GoogleDiabolical, unhelpful and completely disorganised
Hi Suzi, Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap. Kind Regards Rob Wellstead Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from landlords, rated 4.8 out of 5 on average. For example, Jonathan wrote: "I would like to thank the Lenwell team for their excellent service and the professional manner in which they deal with my property. The whole team are extremely ..."
8 reviews from tenants, rated 4.9 out of 5 on average. For example, Gary wrote: "I'd just like to say how amazing these two were. When it came to a massive hurdle Ruth must have worked in overdrive to sort is out and that she did ..."
