Lenwell Property Services reviews from landlords

★★★★★ 4/5

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Agent Simon is awesome, responsive, personnal and makes difference to Lenwell

Been with Lenwell some 7 years as an overseas landlord. We have been disappointed with how some of the managing of routine matters have been dealt with over the years and by particular individuals who either do not seem to care too much about their role/job or do not understand property management functions as you work on behalf of the landlord. Then came Adam a few years ago who was a go getter and resolved all issues immediately and gave good sound advise, very helpful. Now we have Simon who is a very responsive and practical "just do it" kind of person. Had to opportunity to meet in person and he is an asset to Lenwell, please make sure you hold on to this staff. Lenwell should adopt multi tasking personal advisors instead of having these multiple positions of which some staff appear not to be familiar with their, landlords, their positions and duties what it takes to work with a landlord, in the simplest ways.. That said I am okay with the service received, As a property manager and business owner myself who worked at a top level in the social housing industry, I very much identify gaps and easily see where there is room for improvement with customer interface, very, small details that will make a difference. Thanks to you all, in a big way to you Simon.

Baldwin · 10 November 2015 · Lenwell Property Services

★★★★★ 5/5

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Thank you

Thank you very much for good job, Special thanks to Malik Miah for his proffesional service and help, Hope to be with Lenwell for all my staying in the UK.

Lilia · 10 November 2015 · Lenwell Property Services

★★★★★ 5/5

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Professional, Knowledgeable and Friendly

From my very first contact with Lenwell, Bedford I knew I was dealing with a dedicated team of professionals with an unrivalled knowledge of the local lettings market. I had previously contacted a number of local agents and was disappointed with the service given. Rather than listen to my needs they were more interested in selling whatever they had on the market. Lenwell understood exactly what I was looking for and worked with me to secure the right properties for my buy to let portfolio. Within days of purchasing the properties Lenwell had interviewed a number of prospective tenants before advising me on the most suitable. I could not have wished for better service and I am now working with Lenwell to expand my BTL portfolio in Bedford.

Bryan · 10 November 2015 · Lenwell Property Services

★★★★★ 5/5

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Excellent Service

I would like to thank the Lenwell team for their excellent service and the professional manner in which they deal with my property. The whole team are extremely polite and patient, and deal with matters efficiently and effectively. Thank you Kate, Ruth, Gemma, Hannah, Abigail (and sorry to anyone I've missed!) for preparing the bungalow for the new tenants.

Jonathan · 9 November 2015 · Lenwell Property Services

★★★★★ 5/5

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Reliable,trustworthy,effecient .and recommendable to all Landlords/Landladies

LENWELL has provided an efficient satisfactory service fulfilling my wishes as a landlady for more than a decade The staff in Lenwell whether in Dunstable or Luton are genuinely committed in finding appropriate tenants as well as managing the property to the best of their ability.It's a relief to know that your agent cares for your property as much as you do. I would like to thank Mr.Kieron Ayres ,the manager of Lenwell Propery Services,and his staff for their high standard of professional conduct .I wish all Lenwell's staff in Luton and Dunstable the best and appreciate their efforts for keeping us landlords/landladies satisfied. Nassy

NASIREH · 9 November 2015 · Lenwell Property Services

★★★★★ 5/5

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Very good letting agent

My principal contact at Lenwell Property Services is Kate Boittier who I have known and worked with since the takeover of Walton Properties. I have full confidence that she is looking after my best interests. She is also a very friendly and easy person to talk to. John Edwards

John · 9 November 2015 · Lenwell Property Services

★★★★★ 5/5

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Friendly responsive efficient service

We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants and most years our occupancy rate is close to 100%, with negligible void periods between tenants. This takes hard work and enthusiasm from the team. Their management team carry out regular inspection visits/reports during a tenancy and provide a full report when a tenant vacates, arranging whatever is required to ready the property for the next tenant. They are proactive in notifying of changes in legislation and actions required to become compliant, they arrange on our behalf any repairs necessary, coordinating access between contractor and tenant. We find the layout of the regular monthly statements simple and easy to decipher. It would be unrealistic to say that over the years we’ve only had good experiences, but the test of any relationship is how unhappiness is dealt with and this I believe is one of their strengths: if things go wrong, Andrew Schroder is always available to provide a solution or dispense solid advice on dealing with tenant issues.

Serena · 6 November 2015 · Lenwell Property Services

★★★★★ 5/5

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Customer service

A very professional and helpful office who go out of there way to be of service. The office manager Janet is always on hand to advised and help in any issues that arise. Tony Noone

Tony · 4 November 2015 · Lenwell Property Services

★★★★★ 5/5

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Professional friendly property management

I have been a landlord with Lenwell (and their previous incarnation Oakhill) for almost 10 years now. Friendly staff and a great local knowledge, means my properties are well looked after and never empty for long.

Peter · 4 November 2015 · Lenwell Property Services

★★★★★ 5/5

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Have always received excellent service from this agent

Rating only, no written review.

Frank · 4 November 2015 · Lenwell Property Services

★★★★★ 3/5

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Difficulty with customer service and property maintenance

I am having difficulty using Lenwells on line service and have tried to several times to get help with this. In fact I am still waiting for a reply to an e-mail that I sent last week (or even the week before) following up a previous e-mail requesting help that was sent on September 24th (five weeks ago) Because Lenwells maintenance section is centralised in Luton, my properties in Northampton get very poor service .

Dennis · 3 November 2015 · Lenwell Property Services

★★★★★ 5/5

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Excellent, reliable, prompt service has always been provided to us since the past few years.

We feel at ease to realize that our property is in good hands of Lenwell property . They pick up reliable tenants for us and it makes us free of any stress or worry. We re very pleased to .note that our property inspection is carried out periodically and monitored by lenwell. Briefly, wee are very pleased with Lenwell service and can recommend to anyone planning to take their professional property management service.

Akramuddin · 3 November 2015 · Lenwell Property Services