5/5
GoogleGreat Service!
Agent replied
Thank you Jane our service is very important to us. Many thanks for taking the time to write this.
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)4 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)10 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 2015
2015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
- GoldThe Negotiator Awards 2015: East of England Agency of the Year
- SilverThe Negotiator Awards 2015: Medium Lettings Agency of the Year (4-11 branches)
- SilverThe Negotiator Awards 2015: Innovator of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
Lettings Agency of the Year Awards
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2014.
Lettings Agency of the Year by year, 2015 to 2014
2015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
- GoldLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2015: Best UK Small Lettings Agency
- SilverLettings Agency of the Year Awards 2015: Best Innovation Lettings Agency
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
- GoldLettings Agency of the Year Awards 2014: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2014: Best Innovation Lettings Agency
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Latest reviews from every Lenwell Property Services office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleNot been with Lenwell for long, but since I have been a Tennant of there's if I have had a any issues ( not many) but they have got it sorted, I had Liz come and do my house inspection lovely lady listened to what I had to say very friendly lady.
Agent replied
Thank you Anne I will tell Liz a big well done
5/5
GoogleMatt and his team worked very hard to find me a property. Nothing was to much for them. THANK YOU
Agent replied
Fantastic to hear Prasanth. Thank you
5/5
GoogleHad a lovely experience with Abbi, she was extremely helpful
Agent replied
Thank you for taking the time to let us know Rebecca. Have a lovely evening
5/5
GoogleWould recommended to any landlords in MK. Nice and Simple
Agent replied
HI James thank you for your kind review
5/5
GoogleVery happy with the service I received from Matt at the team. I would strongly recommend to both Landlords and tenants as they deal with issues quickly and efficiently
Agent replied
Thank you for the recommendation we are very glad to hear you are happy with our service.
5/5
Googlethank you for all the information we received and your speed you gave us, especially the lovely lady Stonkute for the help given, thank you very nice ..... jolanta Stonkute tanks....
Agent replied
Thanks for the excellent review Gheorghe I will tell Jolanta well done :-)
5/5
GoogleExcellent service from start to finish with fast replies to any questions asked, nothing seemed to be a problem genuinely professional and helpful. Thank you to all staff for making the process as smooth as possible.
Agent replied
It’s great to read such a nice review Jonathan. Thank you
3/5
GoogleYea ok
1/5
GoogleWe have reported some issue they took three weeks to resolve..If you are signing any agreement read twice,You never know where they will put charge for you.
Agent replied
Good afternoon. You moved out in November last year according to our records? You are no longer a tenant with Lenwell have you made this review in error?
5/5
GoogleTop service! All the staff are fantastic.
Agent replied
Thanks Keely :-)
5/5
GoogleKim Horsler is in management and she is very professional about her job and is easy to speak with also sorts out any tenants problem quickly from Simon Kimbolton services
Agent replied
Thank you
5/5
GoogleI have now been working alongside Lenwell Lettings for about 3 years now doing gas and plumbing work, They are very professional and they definitely have the personal touch, Kim Horsler and all the lady’s in the office are hard working and a pleasure to talk too,
Agent replied
Thank you Michael we love working with you too.
5/5
GoogleKim always gets back to me quickly and professionally. She is always willing to help. Highly recommend Lenwells.
Agent replied
Thank you for taking the time to leave us a review. Kim and the property management team always work hard to help clients. She will be very pleased to read this.
5/5
GoogleI have a property rented through Lenwell. I find them very helpful and always willing to help with any of my issues. Would definitely recommend Lenwell. Kim Horsler is very helpful and always on the ball.
Agent replied
Thank you James we love Kim too! :-)
5/5
GoogleAs a Landlord we have worked with Lenwell for many years and they manage multiple properties for us. We have a good relationship with the Management Team as communication and dealing efficiently with issues that arise is important to us. Specifically Kim Horsler has been our point of contact on many occasions and we feel confident that our properties are in good hands.
Agent replied
Thank you for the review Pippa it is incredibly important to us that you are happy with the service we provide. I will tell Kim well done. Richard - Lettings Director
5/5
GoogleI have dealt with 5 letting agents over the past 20 years and without hesitation, Lenwell is the best by far. They are experts in their field and specialists in lettings. Excellent service over the many years that I have dealt with them.
Agent replied
Thank you so much Simon, coming from a client like yourself that reviews is priceless. It really means a lot to us. Thanks again
5/5
GoogleExcellent service from Abbey and the team at Lenwell. Needed a place to stay ASAP after starting a new job. All reference checks and paperwork were completed in good time and questions answered promptly. We were able to collect the keys and move in by the end of the week.
Agent replied
We think Abbey is great too Atahl. Thank you so much for sharing your thoughts and writing such a lovely review
5/5
GoogleI rented my property through Lenwell and i have had nothing but praise for them, The whole process from start to finish was refreshingly easy. All the information regarding the process including the fees were given to me upfront so no surprises for me. I must thank specifically Kim who kept me informed all through the process and put my nerves at ease. so a big THANK YOU........
Agent replied
Thank you Mr Khan. It has been a pleasure looking after you.
5/5
GoogleWe can highly recommend Kate from the Bedford branch of Lenwell. Kate was extremely professional, she gave us realistic and sound advice relating to our rental properties. The speed with which she identified a suitable tenant for one of our properties meant our void was filled within a few days with all the relevant checks having been completed efficiently. We also appreciate the e-mail updates from Lenwell, relating to legal and financial changes effecting the rental market, ensuring that we are fulfilling our responsibilities as landlords.
Agent replied
Thank you for your kind words Christine, it is very much appreciated. The team in Bedford and the property management office will be happy to hear you are pleased with our service.
5/5
GoogleFriendly and polite staff! In a few days we moved to a new flat! Thank you!
Agent replied
Brilliant, thanks for the review Florin we are happy to help
5/5
GoogleNicola was a massive help, very friendly, everything was sorted very quickly with no problems! Very happy with the service, thank you!
Agent replied
Thank you for the lovely review Shawnie
4/5
GoogleRating only, no written review.
Agent replied
Thank you for the 4* review Stanislaw
5/5
GoogleRating only, no written review.
Agent replied
Thank you Gierdrius
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
