Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire

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Lenwell Property Services reviews in Luton, Northampton, Milton Keynes and 2 more

4.5

★★★★★ Excellent

2,054 reviews across 5 offices and 3 platforms

www.lenwell.com/contact-us/luton

Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,054 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,949

Reviews on Google

All 5 offices

Facebook logo

1.5 / 5

8

Reviews on Facebook

Business-wide

View Agents logo

4.7 / 5

97

Reviews on View Agents

All 5 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Lenwell Property Services's five offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Lenwell Property Services office

Newest first, from every platform, with the office each review is about. First names only.

5/5

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Tenant

Best in Bedfordshire.

I rented a property from lenwell and from start to finish they were brilliant. The staff are all very professional and very helpful throughout the process. The property was very clean and all maintenance issues were fixed quickly. I have rented from other agents before and would only use lenwell in the future.

Stephen · 9 November 2015 · Lenwell Property Services Luton

Agent replied · 11 November 2015

Thank you Stephen for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Best wishes, Rob Wellstead

5/5

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Landlord

Reliable,trustworthy,effecient .and recommendable to all Landlords/Landladies

LENWELL has provided an efficient satisfactory service fulfilling my wishes as a landlady for more than a decade The staff in Lenwell whether in Dunstable or Luton are genuinely committed in finding appropriate tenants as well as managing the property to the best of their ability.It's a relief to know that your agent cares for your property as much as you do. I would like to thank Mr.Kieron Ayres ,the manager of Lenwell Propery Services,and his staff for their high standard of professional conduct .I wish all Lenwell's staff in Luton and Dunstable the best and appreciate their efforts for keeping us landlords/landladies satisfied. Nassy

NASIREH · 9 November 2015 · Lenwell Property Services Dunstable

Agent replied · 11 November 2015

Thank you Nassy for the kind words. Its been a pleasure to work for you for so long (has it really been 10 years!). We do try and I know that everyone at Lenwell really appreciate such positive feedback. Kieron in particular will be very happy to hear that you were so pleased with his service. Best wishes, Rob Wellstead

5/5

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Landlord

Very good letting agent

My principal contact at Lenwell Property Services is Kate Boittier who I have known and worked with since the takeover of Walton Properties. I have full confidence that she is looking after my best interests. She is also a very friendly and easy person to talk to. John Edwards

John · 9 November 2015 · Lenwell Property Services Bedford

Agent replied · 11 November 2015

Thank you John for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Best wishes, Rob Wellstead

5/5

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Buyer

Desperately seeking a flat

I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property; he also built up a great rapport with my 2 girls and I. It was a first class service.

Samantha · 8 November 2015 · Lenwell Property Services Dunstable

Agent replied · 11 November 2015

Thank you Samantha for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Kieron in particular will be very happy to hear that you were so pleased with his service. Best wishes, Rob Wellstead

5/5

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Landlord

Friendly responsive efficient service

We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants and most years our occupancy rate is close to 100%, with negligible void periods between tenants. This takes hard work and enthusiasm from the team. Their management team carry out regular inspection visits/reports during a tenancy and provide a full report when a tenant vacates, arranging whatever is required to ready the property for the next tenant. They are proactive in notifying of changes in legislation and actions required to become compliant, they arrange on our behalf any repairs necessary, coordinating access between contractor and tenant. We find the layout of the regular monthly statements simple and easy to decipher. It would be unrealistic to say that over the years we’ve only had good experiences, but the test of any relationship is how unhappiness is dealt with and this I believe is one of their strengths: if things go wrong, Andrew Schroder is always available to provide a solution or dispense solid advice on dealing with tenant issues.

Serena · 6 November 2015 · Lenwell Property Services Luton

Agent replied · 11 November 2015

Thank you Serena for the kind words. It's been a pleasure to work for you for so long (I can't believe it's been 10 years!!). We do try and I know that everyone at Lenwell really appreciate such positive feedback. Best wishes, Rob Wellstead

5/5

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Tenant

Lovely customer service

This is the first time I've rented a property and being new to the area I didn't no what to expect kellie helped me find a property and was helpful throughout the process id recommend Lenwell to anyone looking to rent

Cindy · 5 November 2015 · Lenwell Property Services Luton

Agent replied · 11 November 2015

Thank you Cindy for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Kellie in particular will be very happy to hear that you were so pleased with the service. Best wishes, Rob Wellstead

5/5

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Landlord

Customer service

A very professional and helpful office who go out of there way to be of service. The office manager Janet is always on hand to advised and help in any issues that arise. Tony Noone

Tony · 4 November 2015 · Lenwell Property Services Milton Keynes

Agent replied · 5 November 2015

Hi Tony, thank you for your comments, Lenwell will continue giving you the best service possible. Kind regards

5/5

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Tenant

Helpful and friendly.

Me and my boyfriend was really nervous about renting a property as we have never done it before, so we went into Lenwell to ask about the process and the fees etc. Abbey sat down with us and went through everything! She told us exsactly what would be required to pass the references and broke down all the costs so we knew exsactly what we needed to pay. She found us a property 4 days later and we are very happy in our new flat. Thank you.

Jenna · 4 November 2015 · Lenwell Property Services Luton

Agent replied · 5 November 2015

You're welcome Jenna. We are delighted you are settled in and wish you all the best with your new property. Kind regards

5/5

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Tenant

FIRST CLASS SERVICE

Abbey Hartwig was the only agent in my area who did any real work, finding multiple properties for me, (as opposed to me contacting estate agents regarding properties that I had found on their books). This was unique! She replied to every phone call, and responded to every email; again, unique. In particular, Abbey went above and beyond liaising with a housing association and a government body regarding a help-to-buy-scheme, having success with the housing association. It felt very much like a personal service, in what otherwise appears to be an impersonal digital industry. It was a pleasure. I cannot commend her or thank her enough!

David · 4 November 2015 · Lenwell Property Services Luton

Agent replied · 5 November 2015

Thank you David, we are always looking to improve and your comments are very welcome.

5/5

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Landlord

Professional friendly property management

I have been a landlord with Lenwell (and their previous incarnation Oakhill) for almost 10 years now. Friendly staff and a great local knowledge, means my properties are well looked after and never empty for long.

Peter · 4 November 2015 · Lenwell Property Services Milton Keynes

Agent replied · 5 November 2015

Thank you Peter, we look forward to being of service to you for many years to come. Kind regards

3/5

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Landlord

Difficulty with customer service and property maintenance

I am having difficulty using Lenwells on line service and have tried to several times to get help with this. In fact I am still waiting for a reply to an e-mail that I sent last week (or even the week before) following up a previous e-mail requesting help that was sent on September 24th (five weeks ago) Because Lenwells maintenance section is centralised in Luton, my properties in Northampton get very poor service .

Dennis · 3 November 2015 · Lenwell Property Services Luton

Agent replied · 5 November 2015

Thank you for your input Dennis and sorry for the oversight. The technical issues were resolved today and trust you will find our on-line service invaluable. Kind regards

5/5

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Landlord

Excellent, reliable, prompt service has always been provided to us since the past few years.

We feel at ease to realize that our property is in good hands of Lenwell property . They pick up reliable tenants for us and it makes us free of any stress or worry. We re very pleased to .note that our property inspection is carried out periodically and monitored by lenwell. Briefly, wee are very pleased with Lenwell service and can recommend to anyone planning to take their professional property management service.

Akramuddin · 3 November 2015 · Lenwell Property Services Luton

Agent replied · 4 November 2015

Thank you Akramuddin, we really appreciate your feedback.

5/5

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Tenant

Fast result

Kim came back to me regarding my queries within ten minutes of me calling her!

Abigail · 29 October 2015 · Lenwell Property Services Luton

Agent replied · 4 November 2015

Thanks Abigail we really appreciate your feedback!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Lenwell Property Services

Which Lenwell Property Services office has the most reviews?

Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.

Where are the Lenwell Property Services offices?

The five Lenwell Property Services offices, by town:

  • Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
  • Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
  • Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
  • Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
  • Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?

3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."

What do landlords say about Lenwell Property Services?

36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."

What do tenants say about Lenwell Property Services?

49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."

Has Lenwell Property Services won any awards?

Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.

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