Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on The Trusted Agent
All 5 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleIf your looking for a agent, Tatjana is the one, she lives eats and breaths in her progression of real estate and rental properties. She's always willing to help out as much as she can and is quick at the process for advice and helps always there, always thinking a step ahead of the client - impressive!
That is a fantastic review to receive. Thank you. Tatjana certainly is a hard worker. We are glad you are happy with the service.
5/5
GoogleBrilliant service provided by Anita. She answered all my questions. Happy for amazing service provided. Thank you. Call in again ??
Excellent to hear thank you
5/5
GoogleExcellent service lovely staff very helpful
Thank you Michelle was there a team member in Bedford that was particularly helpful so I can tell her well done? Thanks for the review
1/5
GoogleThis is 4th week running sinse fence falls down by wind inform them I have young children in the house they get scared by no fence in the garden sims they don't care. Even though land lord has given them permission to do the job I told them my reason for urgency but they looks like they waiting for there commission sorting out before coming out.. I am really tired calling them...”
We will investigate this for you. It may have something to do with multiple storms and a high volume of fences needing to be replaced. This results in a long wait for panels and busy contractors. I can assure you it has nothing to do with commission??? Apologies that your children are scared by no fence. We will do our best to speed up the contractors.
5/5
GoogleI always find Kim extremely professional. A pleasure to deal with
Thank you David
5/5
GoogleKim Horsler-- a very professional and helpful person!!
Thank you Karolina we think Kim is great too! :-)
5/5
GoogleFriendly, prompt and efficient service from Kim as usual.
Thanks Frank that’s great to hear
5/5
GoogleHolly always deals with our queries in a professional manor, understands our requirements and provides excellent service every time. She’s a credit to your company.
Thank you so much Sian that’s great to hear. :-)
5/5
GoogleWe have worked with Lenwell for a few years now, the lettings management team are fantastic, especially Kim H, she is always there when you need her and is always happy to help. We look forward to working with her for many more years!
Thank you Loren that’s great to hear
5/5
GoogleAs a new contractor to Lenwell, my first impression has been one of a highly customer focused organisation run by a great team of dynamic, friendly people. One of my key contacts, Kim Horsler has been very helpful in giving me guidance as a new starter, and I just know we're going to have a great working relationship.
Thank you Robin
5/5
GoogleKim and Lisa at Luton Lenwell office are brilliant. Handle all queries quickly and efficiently
Kim and Lisa are great. Thank you for your support and kind review Sailen.
5/5
GoogleGreat letting agent to work alongside, such a friendly and helpful team especially Holly always straight on it when we need something!
Thank you for the kind words. I will tell Holly well done.
5/5
GoogleI have used Lenwell as my agent for many years and have always found them to be very professional, considerate and easy to work with. They also keep updated on changes to regulations and policies and help to navigate any updates that have to be made for both tenant and landlord.
Thank you for the kind words Tim it is a pleasure acting as your agent. Have a great evening
5/5
GoogleI have been a client of Lenwell for over 15 years and always found them extremely helpful, professional and timely, especially my main contact, Kim Horsler.
Thank you Phil that is wonderful to hear from a happy client. It is our pleasure to look after you and I will make sure Kim is told well done.
5/5
GoogleWe have found Holly to be exceptional to deal with. She is always available when we need an answer and has an in-depth knowledge of property maintenance.
Thank you Jason that is excellent to read. We are glad you are happy with the service and especially Holly
5/5
GoogleWe have been with Lenwell for over 4 years. They manage our 17 flat property in Luton. We are extremely happy with their property management and lettings service. Kim Horsler is our Senior Property Manager there and she deals with any management issues prompty and efficiently. Highly Recommended!
Thank you so much Panos it means a lot to get a review like this from client such as yourself. It has been a pleasure working with you.
5/5
GoogleI have been using Lenwell Property Services to manage my rented property for many years and during this time I have received reliable service and support. I would like to thank Kim Horsler in her role as my managing agent for her reliable and timely support in dealing with the inevitable issues that arise and in assisting with arrangements for mandatory safety inspections.
Thank you for choosing us as your agent Mike. It’s great to hear you are happy and Kim is looking after you well.
5/5
GoogleI deal with Holly a lot as an electrical contractor. I’ve always found Holly very professional and prompt. Always happy to go above and beyond for her as she’s such a nice person and highly knowledgeable
Thank you Paul. Your comments are appreciated.
5/5
GoogleWe are electrical contractors carrying out various electrical maintenance work on a property in London on behalf of Lenwells Property management . We have been dealing primarily with Holly Hayward Lenwells property maintenance manager mostly via email and phone. From the very start we found her to be easy to work with. Our communications are always dealt with swiftly and conscientiously, enabling any issues that arise to be resolved quickly and as painless as possible. Holly is a good communicator and acts efficiently with politeness and good humour on every occasion. Lenwell are highly recommended, Holly in particular.
Thank you Ray it’s a pleasure working with you too.
5/5
GoogleI have dealt with LENWELL for a number of years and can honestly say that they are a fantastic company to deal with in every way. Our main point of contact, Holly, is efficient, pleasant and continually goes above and beyond in order to ensure every communication runs as smooth as possible. I have given this company a well deserved solid 5 stars. Well Done to everyone involved with LENWELL and a special thank you to Holly
Thank you for the wonderful review.
5/5
GoogleAfter filing my repair request, Holly phoned me promptly, and had the maintenance guy call me right away. He was here within a couple hours. Excellent service.
Thank you Jeffrey it’s good to hear you were well looked after
5/5
GoogleWe have been supplying and fitting carpets with lenwell for the past 3 years now. Holly and the team are a pleasure to deal with. Having seen how they Maintain all off there Properties I would certainly recommend!
Thank you Harry
5/5
GoogleI enjoyed living in a Lenwell property, the team Kim, Holly and Lisa helped to provide quick first time resolutions for any issues that arose. When we moved out, the property management team were very helpful and they helped making moving a less stressful process. I would certainly return to a property managed by Lenwell.
Thank you Samantha it’s good to hear from a happy tenant. I will tell them well done
5/5
GoogleLenwell are a very organised and professional company. We were tasked to carry out a large volume of work on their behalf. The flow of information and communication was clear and concise meaning we were able to carry out our task to the best of our abilities. Holly is always so polite and helpful and is an asset to your company. We would be happy to carry out any further work for Lenwell in the future.
Thank you for taking the time to write such a lovely review. We really appreciate your feedback.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent.
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