Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,586 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,586 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleTim was extremely helpful and communicative throughout the process of showing us the flat and putting in an offer. We really appreciate how helpful and forthright he was. Thanks Tim!
Calvin Westerfeld, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
1/5
GoogleVery poor. It is impossible to get staff to return calls. Further when they do say they will call to discuss issues on agreed days this does not happen. Overall we ano longer have confidence in Leaders and are considering that we should exit our contract. This is unfortunate given we have using their services since 2007.
Dear Inder We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleSelwyn has been fantastic from the first point of contact and throughout the whole process, I am very pleased with the assistance and advice provided.
Jason Carhart, thank you for your kind review; we are happy to pass along your comments to the team here at Leaders Estate Agents Forest Hill!
5/5
GoogleSelwyn was extremely professional and helpful throughout, his communication was excellent and we are very thankful for all his help during our move.
Meryl Cooper, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
5/5
GoogleReally good customer service from Leaders, especially James who was readily available for my 100s of questions during the setting up of my tenancy and Selwyn who communicated really well in regards to the ending of my tenancy and actioned everything very quickly. Thank you!
Hi Marilyn Bitty, Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleSo far, this has been the best agent I have rented with. Right from viewing till I moved in, James resoonded to my queries and clarified everything. The customer service rendered was top notch and I hope that any property I will rent/buy in future will be through leaders. Thank you James!
We appreciate your positive review about your recent experience with us!
5/5
GoogleIt was really pleasant experience with Leaders. Especially James who showed us the apartment and really appreciate his patience, polite behaviour and all the supports. Thank you very much.
Avijit Maiti, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
5/5
GoogleExcellent service all round from Selwyn. Very helpful throughout the whole process. He was quick and responsive with all queries, and made everything easy.
Bradley Driver, it's experiences like yours that really keep us motivated!
5/5
GoogleSelwyn provided me with really quick communication throughout the process of finding a property. Although we couldn’t get the one we wanted, I felt supported throughout the process.
João Viana, we are very happy we could provide you with a positive experience!
5/5
GoogleI can't put into words how good Tim and Selwyn are at their job. I had to move on short notice and they helped me every step of the way. Best in London. Thank you so much guys. Best of luck. Michael kennerk.
Michael Kennerk, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.
5/5
GoogleSelwyn and the team at Leaders where by far the best and most professional agents we dealt with whilst looking for a property in Forest Hill. I cannot recommend them highly enough.
Bazz Kavanagh, thanks for your praise and kind comments about our team. We hope to see you soon!
5/5
GoogleTim is incredibly helpful and so quick at responding to any queries. He's incredibly friendly and has helped us get such a beautiful property. We really felt supported by him - thank you!
Hannah Wilcox, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.
5/5
GoogleWe worked with Tim throughout the process, and although we ended up not renting from Leaders, Tim was super helpful along the way. He's a real professional and we had such a great experience working with him!
Thuy Linh, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.
5/5
GoogleSelwyn + James were amazing. Best estate agent rep I've spoken with thus far. Extremely prompt responses and outstanding service!
We appreciate your positive review about your recent experience with us! Julia, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
5/5
GoogleI recently moved and with the help of leaders this was very easy. With the help of Selwyn and James, my partner and i were made very knowledgeable of all requirements of our move and given all the best support.
Monique Wright, thank you for your kind review; we are happy to pass along your comments to the team here at Leaders Estate Agents Forest Hill!
2/5
GoogleLeaders aren't terrible, but I think the Google reviews are painting a prettier picture. They encourage early Google reviews so that when you do need them and they don't provide, they've already got the review in their pocket. We found several times that it was purposefully confusing set up when you needed to report an issue, and when you did your request could be completely ignored. We also found that it was repeatedly quite difficult to work out who exactly we should be speaking to at any one time. Our original property manager seemed to move away, and no one bothered to set up a out of office or email redirect so our emails would be ignored until we had to call them and find out what happened Finally, when leaving the property, we left with no issues in the flat, and then 6-8 weeks later - during a period of time where there was a lot of rain and sunshine, they requested that we pay for both a gardener and skip because it was overgrown. It was overgrown when we arrived, and we had to do a huge amount to get it back to an acceptable state. There was no acceptance when I pointed out this or the time period since we'd left the house till they'd called, and all they would do was repeat over and over "well if you don't accept then we'll have to take this to court, which either way whether you win or lose, you'll have to pay £120 for this". So I was purposefully backed into a corner by them, with no way of avoiding this. Look, overall, they aren't terrible, but expect to be ignored on occasions, and expect them not to have you're best interests at heart when you leave (they are being paid by the landlord I suppose), but I think a lot of these reviews are encouraged before all this happens, so that when they do, they've already nailed on their 5-star review.
Dear William We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI have been letting my property now for a couple of months and Leaders have made what seemed a little scary, easy and as smooth as possible. My property manager Vicki Allcock has been super supportive and helpful. Also a great communicator and keeps me in the loop promptly. Would recommend all the way! Thank you
Hi Laura Reeve, thank you for taking the time to leave a review for Selwyn at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleJames and Selwyn provided a superb service throughout the tenancy application process, from viewing the apartment until picking up the keys. Everything was done with professionalism and efficiency, and it was overall a pleasant experience.
Hi Ruben Esse, we are very happy to have provided you with such a positive experience!
5/5
GoogleI moved to the UK from abroad and Tim Jeurninck was my contact person from day one. . So patient, so helpful always providing the needed answers and support that i needed. Also he was authentically excited for me and made the whole process so easy and understood what was needed and when. Thank you for your amazing work. Can only recommend to work with him if you have the chance to.
Jeffrey Mc Eachern, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
5/5
GoogleWe were helped by Selwyn to rent our flat in Forest Hill. Throughout the process he has been extremely helpful, honest and patient! We'd highly recommend working with him to others.
Hi Josh Reidy, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleFeedback on Reyhan Asahinler I have a very positive experience interacting with Reyhan. I was really impressed when I received a call from Reyhan on the day of the viewing reminding me about the appointment that’s to take place in the afternoon, no estate agents had ever done that before!! I find Reyhan friendly, approachable, knowledgable and very passionate for her job. She will follow up on the matter and will revert as soon as she has the info. I am surprised to find Reyhan has only been in the current job for less than a year as I find her very professional. With her excellent attitude and eagerness to learn, I am sure Reyhan will excel in whatever career she plans to pursue. Feedback on Leaders, Forest Hill A huge Thank You to the entire Sales team (Kevin, Reyhan, Riz) @ Leaders Forest Hill for their service and expertise regarding the purchase of my property. The entire process was super smooth and hassle free which was largely due to the great support provided by the Sales team.
Hi Kitty Li, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleTIM JEURNINCK is an exceptional agent. From the first day I spoke with him on phone, I knew he has the keys to my next house LOL. Very helpful, detailed and always on-point. My partner and I can't thank you enough. Excellent service Tim!
Hi Timileyin Omilana, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
GoogleThe service was quick and succinct, I managed to book a viewing within the same week and the negotiators were prompt, extremely helpful and polite. James was my negotiator and he was really friendly and was more than willing to answer any of my questions.
Alice Lijoka, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.
5/5
GoogleI can’t recommend Leaders enough - Riz was absolutely brilliant, as was Nikki. They are all very knowledgable, professional and managed the sales process with ease - always responsive, patient and full of great advice. My sister had already recommended Leaders from their purchase, and they still managed to exceed our expectations!
Hannah Stubbs, we're so glad that we were able to go above and beyond your expectations!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,270 reviews rated 4.9 out of 5, followed by St Albans with 821.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
