Trusted Agent profile Β· Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

4,554 reviews across 20 offices and 3 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Chichester, Bromley, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,554 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,544

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.8 / 5

5

Reviews on The Trusted Agent

All 20 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Leaders office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Siobhan and Methembe are both amazing! No stress as this housing agency are very accommodating and will really guide you on what steps do you need to take to rent. :) Also, the application process was quick as all you need to do was upload your documents. Very straightforward. :) Thanks leaders!

Nikka Β· 25 September 2024 Β· Leaders Croydon (312 High Street)

Agent replied Β· 25 October 2024

Dear Nikka Raiza Mangubat Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very professional and superb support and clear communication from arranging the viewing and moving in. Many thanks, Amy and team.

Pradeep Β· 24 September 2024 Β· Leaders Sevenoaks

Agent replied Β· 24 October 2024

Dear Pradeep Devadoss Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I’ve had the best experience renting with Leaders and Amy in particular. Highly professional, reliable and trustworthy individual. I wish all agents were like her. Keep up the great work, Amy!πŸ˜‰ Thank you very much, Lucie. …

Lucie Β· 24 September 2024 Β· Leaders Sevenoaks

Agent replied Β· 24 October 2024

Dear Lucie Pankova Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very good service from selwyn Pacheco . Really helpful and very prompt reply. This people make the difference for the company and making a great place to collaborate.Thank you

Jerin Β· 24 September 2024 Β· Leaders London

Agent replied Β· 24 October 2024

Jerin Thomas, we're so glad that we were able to go above and beyond your expectations!

5/5

Google

Selwyn is a trusted agent, fully attentive and reachable. A pleasure to deal with.

James Β· 24 September 2024 Β· Leaders London

Agent replied Β· 24 October 2024

James Brooks, thank you for the high star rating!

5/5

Google

I’m very happy with their service. Mohammed is amazing. Fast, professional, friendly and very supportive when needed. Many thanks!

Maria Β· 24 September 2024 Β· Leaders London

Agent replied Β· 24 October 2024

Hello Maria Zizzi, thank you; we appreciate your feedback!

5/5

Google

Leaders Lettings have been amazing, especially Selwyn! Super helpful, friendly and quick!

Lyla Β· 24 September 2024 Β· Leaders London

Agent replied Β· 24 October 2024

Lyla Tate, reviews like this give us motivation and help us ensure we provide high-quality care.

5/5

Google

Selwyn is fantastic! He was incredibly communicative and responsive, quickly arranging an inspection and ensuring everything went smoothly. Highly recommend his services, definitely your go to guy!

Kirra Β· 24 September 2024 Β· Leaders London

Agent replied Β· 24 October 2024

Kirra Wallner, reviews like this give us motivation and help us ensure we provide high-quality care.

5/5

Google

Selwyn was fantastic in helping secure my flat. He made the process smooth and stress-free, always available for questions and providing regular updates. Highly recommend!

Stefan Β· 24 September 2024 Β· Leaders London

Agent replied Β· 24 October 2024

Stefan Spiridon, thank you so much for your high rating!

5/5

Google

I had a great experience with selwyn! He was knowledgeable about the flat and the surrounding area, which made house viewing process easy. He was approachable and answered all our questions. The flat was in excellent condition, and I appreciated his honesty about its features. I highly recommend selwyn for anyone looking to rent a home!

Yazz Β· 24 September 2024 Β· Leaders London

Agent replied Β· 24 October 2024

Hi Yazz, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!

4/5

Google

Rating only, no written review.

Mymuna Β· 23 September 2024 Β· Leaders Worthing

Agent replied Β· 23 October 2024

Dear Mymuna Ahmed! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team

5/5

Google

Our previous landlord decided to sell our home leaving us urgently needing a new home first we met Owen from the Worthing office and he was brilliant very friendly yet profession made us feel at ease and he encouraged us to look around and ask questions when previous experience a viewing has been very rushed and felt like an invasion of privacy and just not a friendly vibe very rushed but Owen reassured us then we was successful with a property and we met jade from the Worthing office….again a delight happy to help and happy to answer any questions or worries you may have the whole process was daunting alot of sending paperwork over and a lot of signing and a lot of anxiety from an already anxious person but jade and the team made this as quick and hassle free as possible and we have a real sense of security and safety with leaders everything was done vigorously and very professional we got our keys today and we couldn’t be more happier with the whole experience the property and everything inbetween if your looking for a new home I would 100% recommend leaders and if in the future we decide to find a new home I will certainly be wanting to stay with leaders To jade owen and the team thank you all for everything and helping us find our new home

Jay Β· 23 September 2024 Β· Leaders Worthing

Agent replied Β· 23 October 2024

Dear Jay Smith Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

I was told by two different people never let through leaders. I ignored that advise and deeply regret it. In my opinion they couldn't take less care of the people they let to and the properties they look after. I also couldn't believe the amount of lies they tell (get everything in writing if you ever engage with them).

Dan Β· 23 September 2024 Β· Leaders Worthing

Agent replied Β· 23 October 2024

Good Morning Dan Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Worthing and they will be happy to discuss this with you further, Kind Regards, Customer Care

5/5

Google

I recently found and rented a property through leaders in Worthing , I found all the team very helpful. We dealt mainly with Owen who was always cheerful and super efficient.

Honey Β· 23 September 2024 Β· Leaders Worthing

Agent replied Β· 23 October 2024

Dear Honey Whit Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Both Jade and Owen were incredibly helpful when helping me and a friend move into a new house in Worthing, both always had time for a phone call and nothing was ever too big an ask. Would highly recommend the Leaders Worthing team to anyone looking to move to the area, everyone is incredibly friendly and professional

Thomas Β· 23 September 2024 Β· Leaders Worthing

Agent replied Β· 23 October 2024

Dear Thomas Holloway Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rating only, no written review.

Agi Β· 23 September 2024 Β· Leaders St Albans

Agent replied Β· 23 October 2024

Dear, Agi Nouroozi! Thanks for the great review! All the best, Customer Care Team

1/5

Google

It is hard to believe that the five star reviews are genuine. Although the viewings are smooth and the branch agents are friendly. That all turns on its head once you’ve signed the contract. Emails are seldom responded to, and the responses rarely relate to the questions asked. And I had a dubious pleasure of sending near-daily emails for about a month at a time to have anything sorted out. And there were multiple issues needing sorting out. When you do receive a response, it often comes with a threat of a standard Β£300 fee, seemingly featured in the tenancy agreement. It is all over now. The last nail in the coffin was waiting way over a month for the deposit to be returned. Apparently, it got lost in the system. Stay away, if you can.

Blazej Β· 23 September 2024 Β· Leaders St Albans

Agent replied Β· 23 October 2024

Good Morning Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in St Albans and they will be happy to discuss this with you further, Kind Regards, Customer Care

5/5

Google

Hannah Turner gave myself and my partner a virtual viewing. She was extremely punctual, kind and able to answer all our questions. Did a great job explaining the various options available and was prompt in sending over the offer form. Nicholas Whitton who booked the viewing in over the phone was also extremely kind and helpful.

Christopher Β· 23 September 2024 Β· Leaders St Albans

Agent replied Β· 23 October 2024

Dear Christopher Fernandes Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Just recently rented from Leaders my agent as a young girl called Darcy . And just waned to say how Brilliant she was in getting everything sorted out for . Even when I had issues filling out the forms electronically. Thank you so much and good luck in your promising career Darcy πŸ₯‡β­οΈβ­οΈβ­οΈβ­οΈβ­οΈ

Simon Β· 23 September 2024 Β· Leaders Chichester

Agent replied Β· 23 October 2024

Dear Simon White Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Both Nour and Sophie from Surbiton Leaders were a massive help when we were looking for properties. Nour helped us to book a viewing for our property the next day and helped make the process as speedy as possible. Sophie has been so organised and helpful when sorting out our paperwork, allowing us to move in sooner than we were both expecting! I couldn’t be more grateful for the two for making our move as stress free and quick as possible!

Jasmin Β· 20 September 2024 Β· Leaders Surbiton

Agent replied Β· 23 October 2024

Dear Jasmin Roberts Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very pleased very quick and on the case all the time can’t be more pleased and happy

Gerald Β· 12 September 2024 Β· Leaders Worthing

Agent replied Β· 10 January 2025

Dear Gerald Pearce Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Both Jade and Owen were incredibly helpful when helping me and a friend move into a new house in Worthing, both always had time for a phone call and nothing was ever too big an ask. Would highly recommend the Leaders Worthing team to anyone looking to move to the area, everyone is incredibly friendly and professional

Tom Β· 12 September 2024 Β· Leaders Worthing

Agent replied Β· 10 January 2025

Dear Thomas Holloway Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Amy and Steve done a fantastic job of viewing and arranging my rental. 5 star thank

Dean Β· 25 August 2024 Β· Leaders Sevenoaks

Agent replied Β· 24 October 2024

Dear Dean Page Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I can’t thank Amy enough for her professional way she has got my move sorted in such a quick & efficient manor. A massive thanks to her & the team. I needed to get into a property in a short space of time, Amy & the team were fantastic. I’m now in on the day I needed to be in. The transition was faultless. The little welcome to your new home pack was such a nice touch. Thank you Amy & the team at Sevenoaks branch. Will definitely be using them again if I need to move.

Paul Β· 25 August 2024 Β· Leaders Sevenoaks

Agent replied Β· 24 October 2024

Dear Paul Armston Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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