Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,589 reviews across 20 offices and 3 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent support received from Alexandra from the St Albans agency on renting a small flat for me and my boyfriend. We have felt well supported throughout the process, Alexandra being a very professional individual as well as attentive to our needs as tenants. Really good response times and a great plus for the agency in terms of transparency and efficient communication
5/5
GoogleChoosing Leaders (St. Albans) was one of the best experiences I could have hoped for. This was my first time renting a property and it couldn't have gone smoother. They serve great one on one customer service and are very keen to provide you with the property you are looking for. Special thanks to Ross Kelsey at the Leaders team, you've gone above and beyond for my first move. I highly recommend!
5/5
GoogleFast, efficient and friendly service - I've been so impressed!
5/5
GoogleHighly recommend Leaders. They’ve been most helpful so far in my search for a property to let, Mandi was lovely and even helped me with my little boy whilst on a viewing so that I could take pictures! :)
5/5
GoogleOn time, well-organised/informed and very helpful in showing the property. This was on one of the busiest days of the year for viewings and compared very favourably with other estate agents.
5/5
GoogleMandi was brilliant; professional, friendly and really approachable. We loved her relaxed and friendly manner - in fact it has drawn us to this particular estate agent and it's been a pleasure to liaise with them. All the representatives we have met and spoken to have been really nice people.
5/5
GoogleI have been dealing with Alex this is mine and my partners first property together and i cannot fault the service i have been given nothing is too hard for her to do she has answered everyone of my questions would highly recommend. I haven't got a lot of knowledge on renting or anything like that like i say this is my first property but it has all been made a lot easier and less stressful with the help of Alex and the whole of the Leaders St Albans team. A massive thanks to Leaders especially Alex.
5/5
GoogleAlex Crowther has been very helpful throughout our experience as first time renters. From the initial discussion to put in an offer to helping us complete references, she has been professional and always quick to respond to our queries. When the time comes and we decide to move on from our current property, Alex will be our first port of call.
5/5
GoogleFantastic service from start to finish. Very helpful and a special thank you to Alex for all of your assistance throughout. You've made the experience less daunting for me and made the process as smooth as possible. Very friendly would highly recommend.
5/5
GoogleMandy was friendly, approachable and did not rush me to view the property. She had a good strong knowledge of the property and surrounding locations ie shops, schools, parking. Would highly recommend going through this lovely lady. Thank you for your help
4/5
GoogleLettings agent was on time and we'll presented. Property was kept to a good standard, cleaning was still suppose to happen. Felt like everything I said was taken on board. Really good quality from Leaders Estate Agents.
5/5
GoogleI met with Mandi to view a 2 bed apartment in St. Albans. She was professional and prompt. The apartment was pretty nice, but I ended up finding something closer to me workplace. I wasn't allowed to take photos inside due to GDPR regulations. Setting up the viewing appointment was easy and straightforward.
5/5
GoogleGreat service from the guys at St Albans, Ross in particular took us through the process and was friendly and efficient. Alice (i think) very helpful at showround stage and quick at communicating through email and phone when needed. The service has been just as impressive after moving in. would highly recommend.
5/5
GoogleMy partner and I have recently used leaders and we could not be happier with the service we have received. Alex has been really supportive and proactive in making sure we have all the information we needed to get our application in quickly. This is much appreciated especially as first time renters. Thank you!
5/5
GoogleBooking viewings with Leaders was so easy and pleasant, they were really accommodating, and Mandi who met us at the properties was so lovely and gave us really great information about the area! Would definitely go through them again.
5/5
GoogleLeaders have been excellent in helping us secure a property to rent. The service has been really good throughout and we wouldn’t hesitate in recommending them. Mandi was so friendly and helpful during our viewings and took her time to answer our many questions. Alex has been fantastic throughout the process of securing the property and has been quick to respond to all of our queries. All in all, a very positive experience!
5/5
GoogleTogether with my partner we were looking to rent an apartment as we were planning to move back to UK. We came across Leaders. The staff was very friendly and extremely helpful, special thanks to Ross Kelsey for making the process quick and easy. I would highly recommend this company !!!
5/5
GoogleRecently looked into renting a property with Leaders and received wonderful service. Alexandra took the time to show me around each and every viewing and answer any questions I had, considering this was my first rental and I wanted to be 100% sure. Will definitely come back here again/ recommend!
5/5
GoogleExcellent service. Mandy went so far out of her way to help us. We saw 4 other agents but Mandy was the only one in St Albans that genuinely wanted to help us. She was really knowledgable of the areas too. Alex in the office was also quick to help and the communication was particularly quick.
5/5
GoogleIt was my first time that i managed a viewing and Mandy was very helpful. She was punctual and explained all the details that someone should know before rent. I would definitely come back here when need to rent! thank you !
5/5
GoogleI'm renting a lovely a flat from these guys, the whole experience was great. They have a modern online system for contacts signing and etc, no hassle. Highly recommended.
5/5
GoogleGreat service from the guys at St Albans. Ross who was my main contact sorted all the paperwork swiftly and went through the process of letting very quickly. He is always very professional and polite on the phone and follows through with questions and requests promptly. Many thanks to Ross and his team!
5/5
GoogleCommunication has been great so far and a swift arrangement of viewings. The team also kept me up to date with available and gone properties which if anyone is looking in the area will know is key as this can be super frustrating. Viewing of one specific place I wanted was thorough including parking spaces and great knowledge of the surrounding area. Thankyou Mandy!
5/5
GoogleMy experience with Leaders and in particular, with Alex has been great! As soon as I put an offer in, she started the ball rolling so quickly. Everything has been done more promptly than I have previously experienced including, references. Would definitely use Leaders again!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
