Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,589 reviews across 20 offices and 3 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,589 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,579

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

5.0 / 5 Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Jorge, 7 June 2018Read the review from buyers

Landlords1 review

5.0 / 5 I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Lorraine, 13 October 2016Read the review from landlords

Tenants1 review

4.0 / 5 Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Anonymous, 18 January 2015Read the review from tenants

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Latest reviews from every Leaders office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have just signed my second tenancy agreement with Leaders and have done so with my eyes shut. The team, particularly Selwyn and James are extremely pleasant to work with, very professional and so responsive. I highly recommend them !

Judith · 29 February 2020 · Leaders London

5/5

Google

Selwyn worked tirelessly to help us through referencing for rental and make sure we all passed. Can't thank him enough!

Nick · 29 February 2020 · Leaders London

5/5

Google

Leaders was easy to work with on finding a flat to rent. Selwyn was especially helpful in our search!

Rebecca · 29 February 2020 · Leaders London

5/5

Google

Selwyn was a huge help in getting us through this process. He kept us up to date at all times and went above and beyond to get us our dream flat and keep us motivated in the process.

Sunnie · 29 February 2020 · Leaders London

3/5

Google

My partner and I had a great experience finding a flat with Leaders Estate Agents Forest Hill. James, who was our letting agent, had a professional and friendly manner. He communicated honestly with us from the start, responded to emails promptly, and was efficient at chasing up progress on the works due to be done on the flat prior to our move. All the relevant and legal paperwork was sent and easily completed. TrustPilot reviews for Leaders UK in general are quite worrying, but I can confirm that the service we received from the Forest Hill branch was excellent and the staff courteous. Thanks James! EDIT (6 months after moving in): While we had a great experience with James finding our flat, our experience with the allocated Property Manager has not been as satisfactory - quite disappointing actually. Not much proactivity shown in solving emerging issues with our flat. Poor communication: our emails being ignored for days, us having to chase queries up by email, or by calling over a number of months about overdue reimbursement (often to be told someone will call us back, which never happened). We have had to go to the office in person twice to speak to a manager and finally resolve a situation. We rented the flat fully aware that it needed work but was deemed perfectly safe by the council. However when issues quickly escalated shortly after us moving in, the situation was often lazily handled by our property manager. We have a more reactive, helpful relationship with our landlord, which is a shame since Leaders is supposed to be the middle man. (This knocks down 2 out of our initial 5 stars)

CL · 29 February 2020 · Leaders London

Agent replied

Hi CLP We are really sorry to read of the issues you have had recently with us, we can see that when you moved in you left us a 5* review mentioning how pleased you were with the service so of course are disappointed that your experience has changed so drastically since this. We are saddened to read that you've been dissatisfied with the service you've received from us here at Leaders. It is really important to us that 5* service and communication is provided to our customers at all times as we aim to deliver the best possible experience but really regret that you feel you haven’t received this. It is a shame for us to see our team receive a low star rating following your experience with them. We would like to try and obtain some additional information from you so we can understand what you were unhappy with and this in turn will help us improve our service moving forward. If you are happy to do this then please email us at customerrelations@lrg.co.uk

5/5

Google

Selwyn is an extremely professional and accommodative estate agent. He helped with all requests and he is always ready to run an extra mile.

Victor · 29 February 2020 · Leaders London

5/5

Google

We are happy with the attention of Selwyn Pacheco, who helped us quickly manage our apartment. Many thanks!!!

Yohana · 29 February 2020 · Leaders London

5/5

Google

Selwyn and Jenny have been brilliant, they made the process of finding a tenant so smooth.

Danny · 29 February 2020 · Leaders London

5/5

Google

We recently viewed a property through Leaders. We loved it so much that we immediately started the process. A special thank you to Selwyn who went above and beyond to help us with some formalities that secured us the property!

Elli · 29 February 2020 · Leaders London

5/5

Google

Leaders Agents, helped us find our first house in London, I was very easy and efficient to work with Selwyn Pacheco. we recommend leaders 100%.

Augusto · 29 February 2020 · Leaders London

5/5

Google

Selwyn Pacheco from Leaders Forest Hill was my Agent. He was incredibly helpful and went the extra mile to find me a perfect home. He secured me a property before it went live onto the market, as he listened to all my requirements and knew exactly what I was looking for :-) Thank you so much Selwyn!

Milos · 29 February 2020 · Leaders London

5/5

Google

5 star performance from the sales team. Good local knowledge an insight and rapid response to queries. Just what I was looking for.

Stephen · 29 February 2020 · Leaders London

5/5

Google

A HUGE thank you to Selwyn Pacheco at Leaders Forest Hill for helping us find the perfect home! He was very knowledgeable, patient and a pleasure deal with. Would highly recommended :-)

Martha · 29 February 2020 · Leaders London

5/5

Google

I had a splendid experience with the leaders team in Guildford and they made me feel more like a king the way they responded to a set back which was no fault of theirs. Special shout out to Melanie ( May be she is related to Melania Trump ), she was just awesome and they collectively made my search as easy as the word easy itself.

Barkleys · 29 February 2020 · Leaders London

5/5

Google

Since we decided to re- let our property, we’ve been dealing with Selwyn Pacheco at Forest Hill and he’s been such a top member of staff. We had viewings within one day! He’s super easy to deal with, has excellent communication and is very professional. Would recommend him 100%.

Natalie · 29 February 2020 · Leaders London

5/5

Google

I have worked with Leaders Surbiton for several years and always find them very approachable. Helen Webb and Jean are always at the end of the phone with help and support.

Christina · 29 February 2020 · Leaders Surbiton

5/5

Google

Leaders are a great agency - Special shout out to Selwyn who is always on the ball, gets everything done done quickly and gets a great result!

Colin · 21 February 2020 · Leaders London

Agent replied

Hi Colin, thank you very much for leaving us a great review; we are really glad you are happy with the service you received!

2/5

Google

Bad customer service

Yves · 20 February 2020 · Leaders Croydon (312 High Street)

Agent replied

Hi Yves, We appreciate your honest comment and thank you for taking the time to let us know you were not happy with your experience with the Croydon office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104 or email customerrelations@lrg.co.uk Esther Leaders

5/5

Google

Kurwahn Was very helpful, friendly and professional throughout a stressful time. Not a bad word to say about leaders.

Michael · 20 February 2020 · Leaders Croydon (312 High Street)

1/5

Google

I am.told they are supposed to be one of the best Estate Agents out.I didnt use them as they asked more money for glossy photos which I dont consider neccesary

Mary · 20 February 2020 · Leaders Croydon (312 High Street)

Agent replied

Hi Mary, We appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Croydon office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers . We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104 or email customerrelations@lrg.co.uk Esther Leaders

5/5

Google

Great service from the guys in Croydon! Professional efficient and very attentive!

Stephanie · 20 February 2020 · Leaders Croydon (312 High Street)

5/5

Google

Shannon was very helpful on the phone, ive been trying to find a suitable property for a very long time now and she was able to offer me several options and even offered me to speak to their broker to help with my finances. refreshing to speak to someone whose committed to providing a good service

James · 20 February 2020 · Leaders Croydon (312 High Street)

5/5

Google

Very pleasant experience with Leaders. They helped me sell my flat quickly and at a good price. Totally recommended.

John · 20 February 2020 · Leaders Croydon (312 High Street)

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Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

EA Masters winners in one year, the group and its branches: 2022.

EA Masters by year, 2022

Source: EA Masters winners lists, as published, linked by year.

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Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

Reviews may appear on more than one platform.

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