Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,595 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,595 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent customer experience from start to finish. Selwyn and James were very proactive in finding a tenant for my property with brilliant communication throughout. Having an online management portal where I can see important documents and progress is a nice feature. Highly recommend Leaders in Forest Hill.PositiveResponsiveness, Quality, Professionalism
Simon Chan, we're happy to hear you had such a positive experience with our team!
5/5
GoogleI had a great experience with Leaders Letting & Estate Agents Forest Hill. I've had the chance to work with Selwyn who was always very present, responsive, with a brilliant rapport. He was very kind to show me a viewing after hours. A SPECIAL THANKS to Selwyn for making a much desired agreement come true. This meant a lot. Top Agent!PositiveResponsiveness, Quality, Professionalism, Value
César Massalana, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
5/5
GoogleReally pleasant experience working with Leaders, everyone I have spoken to has been polite and helpful which is just what you need during a house move.
Dear Siminy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSusie Wright, Senior Lettings Mananger, Worthing, has been not only a consummate professional in dealing with my letting but also through her genuine help and concern has made the whole process for me as a first -time landlord a smooth and worry-free one.
5/5
GoogleLeaders have given me and my partner a brilliant experience in first time renting and I would highly recommend them for their service. Lucy S was especially great in giving a very professional experience and was always available to help us every step of the way.
5/5
GoogleI had a very pleasant experience with leaders Bromley. Alex Peters and Fiona Minnett been very professional. Great team!
Dear Mihai, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
GoogleLucy was very friendly and helpful, fantastic at answering all our questions and got back to us very quickly with all correspondents. Thank you :)
Thanks so much Daisy! Lucy will be delighted. Neil
5/5
GoogleLeaders were friendly and efficient and helped to make my move as smooth as possible.
Thanks Paul, really appreciate you taking the time to leave us a review, we are really happy your experience was a good one! Thanks, Neil.
5/5
GoogleOutstanding service year after year!. Many thanks Liam Percival for your professionalism, care and attention over the last 4yrs!!. Well Done!!
Wow what a lovely review, thanks so much Neil, Liam will be so happy to here you left this for him, we really enjoy working with both of you. Many thanks Neil.
1/5
GoogleIf you are a tenant, avoid this agents if you want to keep your deposit after your tenancy. My tenancy checkout was managed by J D who is not acting in good will from our perspective. The checkout vs inventory reports was hilarious, in the inventory only general and no close up photos were taken while in the checkout report they photos were 30cm away from the object to give the impresion that minimal wear is damage. Originally we were offered the use of a platform call depositary were the landlord ask the deductions and tenants give the opportunity to accept or contraoffer. The landlord were asking to deduct from the deposit the redecoration of the flat, we provided evidences that we are not liable for this as the paint work in the flat was poor when we moved in and we did not make it any worse. After a couple of interactions we received the notification from the depositary app that the landlord had agreed our contraoffer and that the refund will be processed. After a couple of days I noted that the status had changed again and the agent had archived our case in the app without any refund to be sent!! I called J D a number of times over the phone with no response! I managed to get a response by email suggesting me to use the TDS dispute. I asked how is it possible that he didn't refund the deposit straightway after the landlord accepted my contraoffer and allowed two days for the landlord to change his mind. Also after this, instead of keeping the checkout in the depositary app, he archived the case here without reason as noted above! My surprise didn't end here, today I have received an email, asking for an additional £300 for items noted in the checkout that were not requested as deductions originally in the depositary app and the landlord had noted that he was OK with it in previous correspondence! As we have enough evidences we are confident that we should be receiving it back via TDS dispute, but it is a nightmare for a working family with a 14months baby, we needed the deposit back soon we are still waiting since 27/02. We did not deserve this as we always acted in good will with landlord and agents.
Good afternoon, Thank you for your review. We are very sorry that you have experienced some issues with our Hove office, we have tried to contact you to discuss this further so that we can hopefully come up with a resolution to the issues experienced, please can I ask you to contact our head of property management Hollie Jenman on 01903 210000 (3) or hjenman@leaders.co.uk to discuss the matter further. Whilst writing this is the google page for the Worthing office, please can I ask you to move this review to the hove branch click here -https://bit.ly/3L25dmc , we take reviews very seriously and would appreciate it being placed with the right branch so that hopefully we can come to a satsfactory resolution of your complaint. Many thanks, Neil Simmons - Senior Branch Manager (Worthing)
5/5
GoogleBest estate agents, period. Always knowledgeable friendly, quick to respond to queries and trustworthy. A nod of appreciation to Neil Simmons, Sue Sinnot and Karen Giver in particular and to all the squad
Ah thanks so much Clino, this is really appreciated. It's been a pleasure doing business with you and your family. I will pass on your thanks to Karen and Susie. Take care, Neil.
5/5
GoogleI would like to thank Liam Percival, our Property Manager, for all his assistance and professionalism in helping us to rent our property successfully. Always a bright and friendly voice at the end of the phone.
Thanks so much Jenny, this is a lovely review we hope you enjoy your house now! Many thanks Neil.
5/5
GoogleAfter me and my partner decided to move properties we contacted leaders and we spoke to Lucy Sullivan, after speaking to her and then meeting her at the property we liked she gave us a very clear tour, providing answers to all the questions we had and was very professional, smartly dressed and was very polite. 100% will return to leaders due to the service Lucy provided! Thank you x
Thats great thanks so much Ash, glad we could be of assistance. Neil
5/5
GoogleLeaders have given me and my partner a brilliant experience in first time renting and I would highly recommend them for their friendly, helpful and thorough service. Lucy was especially great in giving a very professional yet personal experience and was always available to help us every step of the way.
Thanks Declan for taking the time to leave us a review! We are so happy we could help you. Lucy will be really happy! Thanks Neil.
5/5
GoogleI went through Leaders to rent a flat in Worthing. The whole experience was very good and went very smoothly. I dealt with Deborah G , who kept me updated and answered questions promptly. Having recently moved on , the handover process was also very well handled and communication excellent from Deborah. Thanks from me for making it easy, great job.
Dear Steve, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders have been amazing from start to finish on my rental journey. This is the first time that I have rented and I must say that the staff at Leaders have been patient, helpful and very informative in my journey. Thier customer service is excellent and the communication with me has been impeccable . Many thanks to Neil Simmons for his patience and understanding due to my lack of knowledge within the world of renting. Leaders have given me a home and my confidence back and I would highly recommend them. A very fast and smooth rental journey
Thanks so much Clare, we are so happy we could help you find somewhere and hope you are happy in your new place!!! Thanks, Neil.
5/5
GoogleAbsolutely fantastic people. Shoutout to Lucy who has been extremely helpful from start to finish. Although we did not get the property in the end due to a mishap on my end, I am still very much thankful for all the help Lucy has given us. She worked tirelessly to help me get through referencing (something that I feel bad about because I did not get the property in the end). I would like to also extend my apologies and gratitude to the manager who was very professional despite the conversation we were having about the issue. I hold no ill will against of them - even the landlords. I wish them all well. I would highly recommend Leaders, not just for the service but also because of such wonderful and professional people working there.
Dear John, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders is the right choice for those who are searching house for rent. We looked other agencies but it's so difficult and also deposit is not possible to pay at that moment.in that case Leaders helps with no deposit options. So with affordable rate I got the house for rent also all the formalities are super cool and easy . The next thing the customer service is so great. By getting the house I have some few Issues by contacting mail/ phone on the next day they fixed the problem. I am new here to this place in Worthing, but great experience with Leaders. Thank you Staffs of Leaders for the help and support.
Good morning, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKate was exceptionally helpful !! I highly recommend if you are looking at property in Cranleigh and 100% make sure you go with Kate. She followed up quickly with all my inquiries. 5 Stars!PositiveResponsiveness, Quality, Professionalism
Dear Jf Hk, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJasmine & Kate in the Cranleigh branch are absolute legends! Patient and professional. Thanks a lot!
Dear, Amanda C, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleSince the moment I called leaders and spoke with Kate Feagan-Bowers I knew I was at the right place, very professional. She helped me every step of the way and make the whole process as easy as it could possibly be. Would highly recommend! Thank you again Kate for all your help!PositiveResponsiveness, Quality, Professionalism
Dear Jack Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFantastic service from Jon Salmon. We have had an unsettling experience with a tenant who left our property in a sorry state. Jon has been great at keeping us updated with progress and fighting our corner which when you have been really accommodating to a tenant it can be soul destroying seeing the state they have left your property in. Jon has kept us in the loop, represented us very well with the ex tenant and has managed to combine being responsive and professional with an empathetic voice.PositiveResponsiveness
Dear Denise, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKate Fegan~Bowers is such a credit to Leaders. From the moment i contacted them regarding a move, she was so professional and a credit to Leaders. Made the move all that much easier, and always at the end of the phone to answer any questions or concerns.PositiveResponsiveness, Quality, Professionalism, Value
Dear Darren, Thank you so much for your lovely feedback. We hope you enjoy your new home. Kind regards Sam Weller Branch Manager
5/5
GoogleMy experience with Leaders Cranleigh has been pleasant start to finish, I cannot thank Kate enough for all her incredibly hard work. Kate has been helpful, patient and has gone above and beyond to ensure my application went as smoothly as possible - thank you for everything Kate and the team. In the 4 years of renting, this is the best estate agents I have had the pleasure to do business with.PositiveResponsiveness, Quality, Professionalism, Value
Hi Darcy, Thank you so much for leaving such a lovely review. We are so happy that you found our service professional and straightforward. As an office we pride ourselves on exceptional customer service. We wish you every happiness in you new home. kind regards Sam Weller
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 823.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
