Trusted Agent profile

King & Chasemore estate agents in Crawley, Brighton, Hove and 8 more

4.7

★★★★★ Excellent

2,580 reviews across 15 offices and 3 platforms

King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

2,525

Reviews on Google

All 15 offices

Facebook logo

2.7 / 5

37

Reviews on Facebook

All 15 offices

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Our offices

King & Chasemore's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every King & Chasemore office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Lauren W. in the lettings team is the reason we came to King & Chasemore with our properties. Lauren is an absolute professional, kind, courteous and brilliant with people. She has an excellent knowledge of the local market and helped us navigate the lettings process at all stages. I would highly recommend King & Chasemore with employees like Lauren looking after you!PositiveResponsiveness, Quality, Professionalism, Value

Luke · 25 October 2021 · King & Chasemore Worthing Sales

Agent replied · 24 October 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

E Denley I have just moved into a rented property that I absolutely Love and already feels like home! It has been a particularly stressful time for me and Rebecca and her team were patient,considerate and professional. There was a maintenance issue that needed to be resolved and they went out of their way to get this completed before I moved in and was impressed that the flat refurbished before I moved in and gave me confidence that this agent cares for their tenants.Would recommend.PositiveResponsiveness, Quality, Professionalism

Jim · 25 October 2021 · King & Chasemore Worthing Sales

Agent replied · 24 October 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I contacted a few letting agencies and after speaking to some of them I felt very disheartened as they didn't really seem that bothered about getting back to me with any queries, questions or even just to organise viewings. When I spoke to Aisling and Rebecca it really showed that they care about the properties they have have to offer, and the customer service was impeccable. They've given me lots of advice. The manager Jessica was also really lovely to and I would highly recommend speaking to this team. I really hope I end up finding a new home via them.PositiveResponsiveness, Professionalism

Julia · 25 October 2021 · King & Chasemore Worthing Sales

Agent replied · 24 October 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

The service from King & Chasemore lettings is second to none. The team are very responsive and well informed about the current sales and lettings market. Lauren has helped me to secure an investment opportunity, Aisling, Rebecca and Jessica have all made the process a stress free experience. I would highly recommend using their services when looking to rent out a property.PositiveResponsiveness, Quality, Professionalism, Value

Roger · 25 October 2021 · King & Chasemore Worthing Sales

Agent replied · 24 October 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

The ladies at King and Chasemore Lettings have been absolutely magnificent! We were having a problem finding a home to suit our needs and the ladies were extremely helpful and went out of their way to provide a top notch service. Nothing has been too much trouble and they are polite and friendly. I have no hesitation in recommending King and Chasemore Worthing for all your home renting needs. Thank you ladies! Wendy!PositiveProfessionalism

Harle · 25 October 2021 · King & Chasemore Worthing Sales

Agent replied · 24 October 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Lauren and the team at the Chapel Road branch of K&C did a fabulous job of overseeing the installation of a new tenancy in our rental flat. We were also very happy with the work from their recommended tradespeople. A smooth transition, and we are very happy with the result. Great job!PositiveResponsiveness, Quality, Professionalism

Pete · 25 October 2021 · King & Chasemore Worthing Sales

Agent replied · 24 October 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

1/5

Google

Very poor customer service. All they care is to get money, afterwards tenant doesn't matter

Klaudia · 24 October 2021 · King & Chasemore Bognor Regis Sales

Agent replied · 23 October 2024

Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations

5/5

Google

5 star experience would definitely recommend will definitely be using them again in the futurePositiveResponsiveness, Quality, Professionalism

Skatz · 24 October 2021 · King & Chasemore Bognor Regis Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

I would like to express my gratitude to Charlie for all his efforts in securing our recent rental. He was very professional and was true to his word throughout the process, navigating us through the process with enthusiasm and efficiency. Thanks Charlie.PositiveResponsiveness, Professionalism

Alan · 24 October 2021 · King & Chasemore Bognor Regis Sales

Agent replied · 23 October 2024

Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Normally I review only very disappointing experiences and unfortunately, I found this, being one of those. So, couple of weeks ago I called this agency as I was interested in a flat in Bognor Regis and I wanted to know more and possibly see it.. Not even the time for any questions I’ve been passed to their mortgage advisor to have being asked a considerable amount of personal and financial information. I was so surprised by all this rushing that I begun to be worried about my personal data, so I sent a further email to this “advisor” to make clear I did not authorise any check on my credit history, in order to maintain my credit rate regardless whether or not a credit check was actually carried out - As a first time buyer and new to this I didn’t know at which stage these checks are carried out - and however, this is not the point. It should be noted that few days later I was in contact with another very popular firm for another flat I was interested in, they kindly gave me all the information I needed about the flat, and ONLY AFTER, they proposed me, to speak with their mortgage advisor in order to see if I was eligible to get a mortgage. Not even 24 hour later they get back to me taking the time to explain that as my payslips, unfortunately, have some furlough periods in between I wasn’t eligible for a mortgage this time, but that they would have been very happy to review my application in “better times” (no furlough on payslips) etc. Ohh.. and no need to say that the first estate agent (the mortgage advisor) did not even bother to replay my email regarding my concerns so, as I assume they don't read emails, I though to express here my disappointing experience. Of course, now I know what service to look at and trust when “better times” will come or who to recommend as I will be sure I will deal with people who CARE to give all the information I need and addressing any concerns.

Christian · 24 October 2021 · King & Chasemore Bognor Regis Sales

Agent replied · 23 October 2024

Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk

5/5

Google

Rating only, no written review.

Mark · 24 October 2021 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us this 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Did not keep to their contract. Poor communication they passed the blame between offices. Would not recommend for landlords.NegativeResponsiveness, Quality, Professionalism, Value

Samantha · 24 October 2021 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

I’m very please to leave a wonderful review especially how Jessica handle the whole service just above and beyond expectations… thank you for going to the extr miles and making sure we are ready to move in our lovely housePositiveResponsiveness, Quality, Professionalism

Mirko · 24 October 2021 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Thank you for your kind words and fabulous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very friendly, patient and professional service from Jess at King and Chasemore. Guided me through everything clearly and honestly and with no jargon. Fab!PositiveResponsiveness, Quality, Professionalism

Neil · 24 October 2021 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Great customer service, very quick response to emails and calls. Big thanks to Jessica and Andrew for helping me out with renting my first property 👏🏻👏🏻👏🏻 Highly recommended 💪🏻😊PositiveResponsiveness, Quality, Professionalism, Value

Don · 24 October 2021 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

We purchased through King & Chasemore and they could not have been more help and friendly in an effort to complete a successful sale, taking time to provide weekly updates and undertake negotiations with their vendors. Cannot fault their servicePositiveProfessionalism

Colin · 24 October 2021 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

It was a very good experience. All members of staff were attentive, knowledgeable and reachable. India stayed on top of the job at all times of the day and picked up the stitches dropped by the other side's team with unfailing cheerfulness and efficiency.

Rodney · 24 October 2021 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Thank you for your wonderful 5* review and kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

Very disappointed in their service provided. Did not do their job correctly, did not check property was being kept to standard required in tenant contract. Messed up end of last tenant contract costing me money to repair damage done by tenant. Poor communication. They don’t answer the phone or emails. Poor customer service. They know that they have made mistakes but have made no attempt to fix this. All in all I would not recommend this estate agent if you are looking to rent out your property. Save your money go elsewhere.NegativeResponsiveness, Quality, Professionalism, Value

Abby · 24 October 2021 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

The team here where brilliant! Renting your first property is so daunting and I couldn’t have asked for a better service. Jess was super informative, really responsive and always answered our calls! Such a friendly team that you know you can rely on!PositiveResponsiveness, Professionalism

Chloe · 24 October 2021 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I purchased my new home after being shown the property by India from the the Felpham office. She presented the property well and was very professional. She remained in touch throughout the buying process. There were a few issues along the way, to which India and her manager resolved immediately and I was kept up to date. It’s refreshing to meet such a great team, who go the extra mile.PositiveResponsiveness, Professionalism

Bobby · 24 October 2021 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Thank you for your glowing 5* review and kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

King and Chasemore Chichester has offered me a brilliant service! From the beginning to completion, they responded to all the requests to view the flat, bring in plumbers, decorators etc etc... always kept us updated about what's going on with the seller. I can't recommend them enough, especially India, she is so passionate about her job and so helpful with all the queries. Thank you!PositiveQuality, Professionalism, Value

Bella · 24 October 2021 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Friendly, efficient and attentive. Have let through them for well over 10 years and have always been very satisfied.PositiveResponsiveness, Quality, Professionalism, Value

Glenn · 27 August 2021 · King & Chasemore Hove

Agent replied · 21 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Brilliant.. the whole team were lovely from first viewing to check in to even helping me when I got locked out on the first day! Would definitely recommend.

Lisa · 27 August 2021 · King & Chasemore Hove

Agent replied · 26 August 2024

Thank you for your fantastic comments, recommendation and 5* review. Kind regards Lucy, Customer Relations.

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Awards

The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.

ESTAS winners in two years, the group and its branches: 2020, 2021.

ESTAS awards by year, 2020 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about King & Chasemore

Which King & Chasemore office has the most reviews?

Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.

Where are the King & Chasemore offices?

The 15 King & Chasemore offices, by town:

Has King & Chasemore won any awards?

Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.

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