4/5
Rating only, no written review.
Agent replied · 16 June 2024
Hi James, thank you for your great rating, I'm glad to see that the overall service was good, we do appreciate all feedback. Many thanks.
Trusted Agent profile
★★★★★
2,576 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,576 reviews on three platforms, rated 4.7 out of 5 overall.
2,521
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
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King & Chasemore's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Rating only, no written review.
Hi James, thank you for your great rating, I'm glad to see that the overall service was good, we do appreciate all feedback. Many thanks.
5/5
Always surprises me how you find tenants for commercial property, thank you!
5/5
Thank you to all of the staff at the Findon branch for all of your help with our move! Such lovely staff, so helpful and friendly. I would highly recommend you! Nothing was too much trouble and you were always so quick at answering my queries, great communication throughout. A big thank you!
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Very happy with the service: personal and much better than other agents I have used.
1/5
Don't touch them with a barge pole. Pushy, high fees, over valued the property, and when I changed my mind they wouldn't give my deposit back and only 24 hours into the contract ! Had to query the transaction with my bank to get the refund. Should be called Thieves and Chasemore.
Dear Mr Andrews, I am sorry to hear that you feel King & Chasemore did not live up to your expectations, we welcome all feedback however I am afraid we have no customer record of you. We pride ourselves on our customer service so to help resolve your problem, and to find out which property this was in relation to, please can you contact the branch on 01273 289475. Branch Manager
5/5
King and Chasemore are owned by the uk's largest estate/letting agents but you get the impression that the branch is run by an a local independent team.So friendly and efficient i can not fault them.As a landlord i highly recommend the Hove branch
1/5
(They asked me to review before I had my deposit and I gave 5 starts before! They are very cheeky and now I have edited my review) Avoid this guys. Lies after lies...just to charge you something before they give your deposit back. My advice to prevent similar situation: Make sure you have someone from the agency with you when you leave the flat, so that they won't be able to make up some excuse and trick you. Please be aware and protect your money.
5/5
Best service I had in UK. Looking for a rent in September is not easy for an international student. Me and my flatmate visited many agencies on the street. Most of them are not interested give us any property, as we are students. In here, the air-conditioning makes the office a cozy place, and the lady sat in the front respond to our request, very helpful. She called the landlord directly in front of us to confirm with landlord if master students can be accepted. Her proper wordings with the landlord impressed us, very experienced, makes everyone feels happy. And she takes us to view the place right after the phone call, that's called efficient service. I believe she must have a good faith in this job and life. Though we didn't chose the property we were looking for in the end for the distance is too far. The service worth the 5 stars rating.
1/5
Appalling service. We got completely ripped off by the lettings department who failed to respond when we had problems at the property and when the deposit was due to be returned they knocked us from pillar to post until effectively offering half the deposit back even though the WHOLE property had been completely redecorated whilst we were living there. The property had been listed for nearly 13 weeks before we moved in because it was in such poor condition Absolutely disgusting behaviour by Countrywide and King & Chasemore. Lesson learnt!
5/5
the sales team are fantastic!
5/5
The office was very efficient and Sarah was really helpful and able to arrange 2 excellent viewings which resulted in my finding a property within a short timeframe.First rate experience.
5/5
Had my home valued by Mark Emmett the manager, his knowledge of the market and by apartment block was second to none, very personable, was honest with his opinions and pricing not just trying to flatter me to win the business have since marketed my home with him and continue to be impressed highly recommend
5/5
I completed my rental of a property yesterday. The service I received from Rebecca Eaves at the Chapel Road branch was outstanding. From the initial viewing right through the referencing and finally to the completion she was always willing to check details, find out information and ensure that we were fully up to date at all times. Thank you Rebecca.
5/5
I have viewed a few properties in the Worthing area with King and Chasemore over the last few months and have always found the staff very friendly and helpful. I am currently going through the reference stages to rent a property from them as I was very impressed with the marketing of the property as I knew exactly what to expect before I had a viewing, the friendliness and honesty of the staff and the general ease of communication between myself and King and Chasemore. A big thank you to Sarah Cole and all the staff at the Chapel Road, Worthing branch for making this as smooth as possible on hopefully my first move.
1/5
Appalling service. We got completely ripped off by the lettings department who failed to respond when we had problems at the property and when the deposit was due to be returned they knocked us from pillar to post until effectively offering half the deposit back even though the WHOLE property had been completely redecorated whilst we were living there. The property had been listed for nearly 13 weeks before we moved in because it was in such poor condition Absolutely disgusting behaviour by Countrywide and King & Chasemore. Lesson learnt!
1/5
As a prospective buyer I have received disappointing service.
5/5
We have been dealing with the Goring Office who have been brilliant. They are all very genuine, friendly, knowledgable, supportive and work so well as a team.
5/5
Rating only, no written review.
5/5
Excellent service and good response. Completely satisfied.
5/5
King and Chasemore are owned by the uk's largest estate/letting agents but you get the impression that the branch is run by an a local independent team.So friendly and efficient i can not fault them.As a landlord i highly recommend the Hove branch
5/5
the sales team are fantastic!
5/5
The office was very efficient and Sarah was really helpful and able to arrange 2 excellent viewings which resulted in my finding a property within a short timeframe.First rate experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards: King & Chasemore, Crawley won Platinum; King & Chasemore, Brighton won Trusted Agent; King & Chasemore, Church Road won Trusted Agent; King & Chasemore, Berwick-Upon-Tweed won Trusted Agent; King & Chasemore, Saltdean won Trusted Agent; King & Chasemore, Worthing won Trusted Agent.
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