Keepmoat reviews in Gravesend, Thurnscoe, Bradford and 21 more

★★★★★ 5/5

Google

A wonderful experience with Keepmoat in Wigan We recently purchased our new home with Keepmoat in Wigan, and we couldn’t be happier with the support we received from start to finish. Before purchasing, Nicola and Zoe were incredibly helpful, attentive and professional. After completion, Emmy Peers, Chloe and Ade continued to provide excellent support, keeping everything organised and making sure our snagging issues were followed up and resolved. A special thank you to Tony Matthews and Scott, who worked on the repairs and finishing details in our home. They were professional, polite and took great care with everything they did. We would also like to thank Ade Vickers, Assistant Site Manager, for his support throughout the process. Like any new build, we had some things that needed attention, but what really impressed us was how Keepmoat dealt with everything. They listened, followed things up and made sure the issues were resolved. We have now completed our snagging process and are very happy with our home. A big thank you to the whole Keepmoat team in Wigan, we would happily recommend them to anyone looking to buy a new home! ❤️ Carina and Adriana.

Carina · 5 October 2026 · Keepmoat Wigan

★★★★★ 1/5

Google

If you are thinking about buying a house on the estate, don’t bother. 1- 5 cars have been stolen in the past 4 weeks, no action from the police, no action from keepmoat. 2- you’ll report issues with the house, personal examples, chipped bathroom sink, blue circles drawn on walls, chipped kitchen cupboard, water leaks to skirting boards, windows that don’t close properly because they haven’t been fitted properly. - nothing will get done and an excuse will be made to get out of it. 3- you’ll pay a monthly service charge, for what you say? good question with no answer. 4 - rubbish from the current ongoing builds is everywhere, builders lunch packets to plastic wraps from roof insulation. 5- a park has been build on grass, presumably that will be a mud pit soon (when they take the fencing down that’s been up for a year). 6- you’ll be told the landfill behind it will be closing in 12 months. It won’t be. I’m sure there are more points to add from other residents, but just a taster.

Danny · 27 September 2026 · Keepmoat Kingswinford

★★★★★ 2/5

Google

Northstowe is suffering from the same problems as Cambourn . No lesson learnt

Justin · 21 September 2026 · Keepmoat Northstowe

★★★★★ 5/5

Google

Rating only, no written review.

Esther · 13 September 2026 · Keepmoat Gainsborough

★★★★★ 5/5

Google

Rating only, no written review.

Paula · 12 August 2026 · Keepmoat Northstowe

★★★★★ 1/5

Google

I walk my dog round the estate and reminisce of what it was like just a year ago, there was railings down Foxby Mews, the green areas we’re well cared for and it made you glad you had moved here. However today the railings have gone WHY because the grounds people have complained that it’s to hard to strip round all of the posts, this now leaves no barrier to make a child pause as they run to retrieve their football, obviously the children are not important. Now the never ending rubbish and poo bags that are scattered about, we get told it’s a council problem then they tell it’s a Keepmoat problem. I have been told that the crows pick up the bags assuming it is food! Well once they realise they toss them into the trees there to hang joyfully in all their different colours. The man who moaned about a bag being disposed of in their bin, I understand but at least no one was going to tread in it. The continuous rubbish that litter the areas and often broken glass is a vets bill waiting to happen. The for whatever reason that they dug the turf up and filled it with soil more like sand, where the children create mud pies and mix it with the unpicked poo not realising the harm this can do. If I was to drive round this estate now I don’t think I would consider living here, KEEPMOAT WHAT ARE YOU GOING TO DO?

Jan · 13 July 2026 · Keepmoat Gainsborough

★★★★★ 2/5

Google

I have several friends in the area and they are all experiencing the same issues. The bathroom seal quality is poor, you often have to chase them to re-seal it, and in some cases it has needed doing more than twice within two years. As a result, leaks in bathrooms and toilets are quite common. All from Keepmoat. I am not sure what they are doing with the room builds, but the insulation also seems unusual. Internal temperatures are often higher than outside. In two-bedroom houses, particularly the main bedroom, it can easily reach 30-35°C when there is any sunlight. One person had an issue where water collected in the roof space because drainage had not been installed. This was eventually fixed, and they were told the structure should now be fine. However, it was left like that for months, and it is likely the roof structure was affected if it effectively held standing water for that long. Hopefully, they continue to pursue this as well. If you are planning to buy, do not rely on claims about shops being built soon or a guided bus route being introduced, neither of these are happening. The guided bus route has effectively been compromised, and as buses cannot fit, there will not be a service, at least not any time soon. Even the houses come with a service charge, something specific to Northstowe that buyers should be aware of. Contractors in the area are also leaving screws and nails behind. We have had to replace tyres twice in two years as a result. While the development may improve in the future, at present it is not in a good state. The only reason I give it two stars because it's quiet and hoping that it can improve int the future. Once they actually fix their roads, or just build the damn roads.

George · 12 July 2026 · Keepmoat Northstowe

★★★★★ 3/5

Google

Rating only, no written review.

Kenny · 11 July 2026 · Keepmoat Kingswinford

★★★★★ 5/5

Google

Couldn’t be more happier with the customer service experience from Both Dianne and Michelle in helping me and wife. We have sorted property through Ascend living and these guys have been great and super helpful. I do recommend if you have any questions or help? look no further with Dianne and Michelle are very helpful and professional. all of the info I needed for the properties were handled superb. Can’t rate these girls enough. Thankyou very much

Dave · 11 July 2026 · Keepmoat Thurnscoe

★★★★★ 1/5

Google

Rating only, no written review.

Ingrid · 12 June 2026 · Keepmoat Leeds

★★★★★ 1/5

Google

“As per usual, trying to get Keepmoat to do anything is like trying to herd cats. They put litter and dog bins in Orien’s Field, Scarborough, and then don’t empty them (not Council responsibility) so in 30 degree heat the smell of dog poo permeates the air when you walk out of your front door. Absolutely disgusting. Keepmoat will sell you a poorly made house and then don’t give a flying monkeys about defects or smells. Don’t buy a house from them.

Josephine · 11 June 2026 · Keepmoat Scarborough (Shield Way)

★★★★★ 5/5

Google

Very positive

Owolabi · 11 June 2026 · Keepmoat Rotherham

★★★★★ 5/5

Google

Rating only, no written review.

Jeejo · 11 June 2026 · Keepmoat Rotherham

★★★★★ 1/5

Google

Rating only, no written review.

U · 11 May 2026 · Keepmoat Rotherham

★★★★★ 5/5

Google

Rating only, no written review.

Nkem · 13 April 2026 · Keepmoat Wakefield (Soothill Lane)

★★★★★ 5/5

Google

Nice, polite, and welcoming. The environment too was calm and the staff answered all of my questions.

Chima · 12 April 2026 · Keepmoat Scarborough (Shield Way)

★★★★★ 1/5

Google

Houses all build on top of each other. Not a great location. Got industrial estate opposite and also store the house side. Won't be investing here.

Rebecca · 10 April 2026 · Keepmoat Buxton

★★★★★ 1/5

Google

Moved here an year and a half ago, had some issues with my lawn, after being blamed for bad maintenance by customer care personnel I have tried to escalate the issue, been contacted after 3 weeks and been told by the experts, just looking at the pictures provided that I am doing a good job taking care of my lawn and the issue is because of heavy rain. Just dug up a hole in the garden to plant an apple tree I discovered a lot of rubble, plastic sheets, not sure what they are. I am sure the quality of the soil is causing all this drainage issues. Strongly not recommended, really disappointed with the customer care team.

Clint · 9 April 2026 · Keepmoat Thurnscoe

★★★★★ 1/5

Google

Really poor customer service. At midnight 2am the Keepmoat construction truck in the site still keeps on alarming loudly that we literally cannot sleep. We call multiple times to the customer hotline but no one helps, and that guy on the phone even hang up after I ask for immediate action to stop the alarm. No service, no empathy and even rude to me! Absolutely disappointing with Keepmoat. They will no longer care about you after you pay loads of money for the house. 100% not recommend Keepmoat !

Wong · 9 April 2026 · Keepmoat Rotherham

★★★★★ 1/5

Google

Keep Moat Oriens Field, Scarborough I am extremely disappointed with the service and customer care I have received. Since moving into our new home, we have been dealing with ongoing issues that remain unresolved despite countless emails and phone calls. The communication has been unacceptable, we still haven't been given a clear timeline for when these problems will actually be fixed. The quality of workmanship is extremely poor. Repairs are carried out to a very low standard and often have to be redone. For example, our bath and shower were unusable for over two weeks, and when they were reinstalled, the work was done incorrectly. Old silicone was not removed, the walls were damaged, it was not properly sealed, and it leaked, with water running from under the bath into the kitchen. This is completely unacceptable. In addition, we are dealing with a serious moth infestation that was reported even before the handover. Instead of addressing the issue, Keepmoat dismissed it as “normal in a new home” and has taken no responsibility or action. This shows a complete lack of care for customers. I have already spent a considerable amount of money trying to resolve this myself, and the problem still persists. There has been no accountability, no proper updates, and no respect for our time, money, or the inconvenience caused. Based on my experience, I would strongly advise others to think very carefully before choosing this company.

Melania · 2 April 2026 · Keepmoat Scarborough (Shield Way)

★★★★★ 1/5

Google

Rating only, no written review.

AK60SSS · 2 April 2026 · Keepmoat Rotherham

★★★★★ 5/5

Google

Todd always goes above and beyond. Polite, helpful and knowledgeable. A good man

Adam · 2 April 2026 · Keepmoat Gravesend

★★★★★ 5/5

Google

Rating only, no written review.

Simon · 2 April 2026 · Keepmoat Deeside

★★★★★ 5/5

Google

James came to do some plumbing jobs for us some months ago and did a good job.

Osagiede · 26 March 2026 · Keepmoat Scarborough (Shield Way)