Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleKeepmoat builders are as reckless as possible. There is absolutely zero accountability for what they are doing on site, and not a single damn is given after they sell houses. The construction is still happening around, but after I moved into a house, I asked them to close the garden gates of their unfinished builds houses because they are banging all night long every few minutes if there is a stronger wind. Nothing happened, zero action. I contacted "customer service" and explained that I could not sleep during the night because multiple gates are just banging into the wall all over the site. I asked them 4 times, still nothing and they keep continuing to leave the gates open after finishing their work day. I even asked a few workers/builders directly to close the gates when they finished work but still nothing, zero damn given. I have never seen such a totally reckless company. The joy of moving into a new home with Keepmoat turned into a nightmare of sleepless nights horror. I can't believe one can be so ignorant of such a simple request. Their motto upon contacting "customer service" by the phone which by the way nearly impossible to reach in most cases: "We believe we provide the best customer care" is nothing but delutional compared that they can't even handle such a simple request... Just unbelievable.
*****UPDATE*****
It's funny and tells a lot of all of this when I kept reporting the same issue multiple times to multiple teams for several weeks and the issue was ignored, but after I left a review of this experience, suddenly and magically I was contacted literally within minutes and assured that now they will close all gates and make sure they will be checked before the end of the work shift. Furthermore, just another day forward and the gate in the unfinished house was left open again, banging for 2 nights. I honestly believed there was no way they could mess it up again but here we go again. Buyer beware, this is what you get after you buy a house from Keepmoat - endless suffering of sleepless nights due to banging garden gates of their unfinished houses around in the area. It tells a lot about this company's "quality" and "customer service." Management is non-existent. People leave reviews about companies to make other people aware of their experiences, not to alert the company itself about an issue. This should not be the place to report problems, people expect the company to act before a review is left, not after, pretending that "now you suddenly care of the reported issues".
Ernestas · 22 August 2024
Agent replied · 23 August 2024
Hi Ernestas, thank you for taking the time to leave a review for Marble Square, we are sorry to hear that you have experienced this, we have passed your review onto the regional team who have informed us that they have raised these concerns with the construction team and will contact you directly to discuss this further.
*Update*
Our site team have checked all homes and gates, and any that weren't have subsequently been locked. Meter box doors have also been checked.
This is a standard part of the closedown of site every day and particular attention has been paid since your initial complaint. All gates will be checked again at the end of the day by the Senior Site Manager.
Best Wishes, KM
★★★★★ 1/5
Googlewe really disappointed about there approach and lake of communication. we are approach them to invest purpose buy to let property but they are depend on allegro mortgages , according to there policy we have to check our finance position even though we have principal of mortgage and our mortgage advisor so this is really strange . secondly we are not first buyer trait us like we didn't know any think . according to there finance advisor allegro we provide all document still they are asking more ...so we strongly advise who want to buy property for invest purpose please don't approach them its west of time.
Jignesh · 6 March 2025
Agent replied · 14 April 2025
Hi Jignesh, thank you for taking the time to leave us a review for Marble Square. We are sorry to hear that you are not entirely happy with your Keepmoat experience. We have raised your review with our regional team who have informed us that one of our Sales Executives has explained the outcome of your mortgage qualification review to you and that unfortunately the sale of the house can not be progressed with. Best Wishes, KM
★★★★★ 4/5
GoogleGreat ambience. Good residential area. Went to visit a friend.
Olakunle · 16 January 2026
Agent replied · 16 April 2026
Hi Olakunle, thank you for taking the time to leave us a review for Marble Square. Best Wishes, KM
★★★★★ 5/5
GoogleHighly recommended. Easy teansaction
Jade · 28 November 2025
Agent replied · 28 December 2025
Hi Jade, thank you for taking the time to leave us a review for Marble Square. Best Wishes, KM
★★★★★ 1/5
GoogleTheir homes are not the best, too many defects and they won't respond in time to fix the issue even after 1 year
Jeffrey · 20 November 2024
Agent replied · 23 October 2024
Hi Jeffrey, thank you for taking the time to leave a review for Marble Square, we are sorry to hear that you have experienced this. If you could please email KHEM.CustomerCare@keepmoat.com with further details including your plot number and contact information then they can investigate this further.
Best Wishes, KM
★★★★★ 1/5
GoogleStaff very blunt and no customer service, rather shocking
Ash · 18 June 2024
★★★★★ 4/5
GoogleRating only, no written review.
Julia · 29 September 2025
Agent replied · 28 December 2025
Hi Julia, thank you for taking the time to leave us a review for Marble Square. Best Wishes, KM
★★★★★ 5/5
GoogleGreat!
Owoseni · 29 September 2025
Agent replied · 28 December 2025
Hi Owoseni, thank you for taking the time to leave us a review for Marble Square. Best Wishes, KM
★★★★★ 1/5
GoogleRating only, no written review.
Louise · 14 May 2025
Agent replied · 18 June 2025
Hi Louise, thank you for taking the time to leave us a review. We're sorry to see that your review isn't a positive one. Please get in touch with our regional team if there is anything we can do to assist. Best Wishes, KM
★★★★★ 1/5
GoogleRating only, no written review.
Nikola · 13 February 2025
Agent replied · 18 June 2025
Hi Nikola, thank you for taking the time to leave us a review for Marble Square. We are sorry to see that you are not entirely happy with your Keepmoat experience, if there is anything you need assistance with please contact our East Midlands Customer Care Team at 0808 124 0046. Best Wishes, KM
★★★★★ 5/5
GoogleRating only, no written review.
Felipe · 20 December 2024
Agent replied · 8 December 2024
Hi Felipe, thank you for the 5 star review for Marble Square! Best Wishes, KM
★★★★★ 4/5
GoogleRating only, no written review.
Purnachandra · 18 June 2024
Agent replied · 23 August 2024
Hi Chandu, thank you for leaving a review for our Marble Square development. Best wishes, KM
★★★★★ 5/5
GoogleRating only, no written review.
Ahmad · 18 June 2024
Agent replied · 11 June 2024
Hi Ahmad, thank you for leaving this review for Marble Square! Best Wishes, KM
★★★★★ 5/5
GoogleRating only, no written review.
Szántó · 18 June 2024
Agent replied · 11 June 2024
Hi Szántó, thank you for leaving a 5-star review for our Marble Square development. We're pleased to see that your experience has been so positive! Best wishes, KM
★★★★★ 4/5
GoogleRating only, no written review.
Chandu · 12 December 2023
Agent replied · 11 June 2024
Hi Chandu, thank you for leaving a review for our Marble Square development. Best wishes, KM
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
