Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleKeep Moat Oriens Field, Scarborough
I am extremely disappointed with the service and customer care I have received.
Since moving into our new home, we have been dealing with ongoing issues that remain unresolved despite countless emails and phone calls. The communication has been unacceptable, we still haven't been given a clear timeline for when these problems will actually be fixed.
The quality of workmanship is extremely poor. Repairs are carried out to a very low standard and often have to be redone. For example, our bath and shower were unusable for over two weeks, and when they were reinstalled, the work was done incorrectly. Old silicone was not removed, the walls were damaged, it was not properly sealed, and it leaked, with water running from under the bath into the kitchen. This is completely unacceptable.
In addition, we are dealing with a serious moth infestation that was reported even before the handover. Instead of addressing the issue, Keepmoat dismissed it as “normal in a new home” and has taken no responsibility or action. This shows a complete lack of care for customers. I have already spent a considerable amount of money trying to resolve this myself, and the problem still persists.
There has been no accountability, no proper updates, and no respect for our time, money, or the inconvenience caused.
Based on my experience, I would strongly advise others to think very carefully before choosing this company.
Melania · 2 April 2026
★★★★★ 1/5
GoogleI’m generally dissatisfied with my property and Keepmoat are very unwilling to respond to any problems or concerns promptly. The site manager is incompetent and will promise you the world and do absolutely nothing. My home has had multiple issues due to poor workmanship, the most serious being a rear garden that floods and a home that smelt of sewage for months. Some of the contractors are inconsiderate and have no regard or respect for residents. They can be rude, no apology if they block your access to your drive, or make it difficult for you to negotiate your way in and out of the estate, the litter they leave behind blows everywhere and you have to contend with their maximum volume music in addition to the site noise. I would advise people to think carefully before buying a house here. I wish I hadn’t. You need to be prepared for noise from 7am to 7pm and until 1pm on Saturdays. The dust is endless, as is the untidy look of the place is tiring,
The gardens laid to the rear are a big disappointment. The turf still hasn’t knitted together and wasn’t rolled flat so is uneven which means you can’t mow some areas and scalp others. Keepmoat are aware of the shortcomings with the gardener and consequently didn’t use that contractor for the gardens around the marketing suite.
The upgrade of carpet is not worth paying for. My advice would be to take what they lay as standard and buy your own in due course. The fitted appliances are bottom of the range and with heavy use will not last long. I wanted to pay to have better quality appliances fitted but was told not possible.
Living here has caused me so much stress. I have bought new homes before and experienced no issues other than minor snagging. Keepmoat Homes are awful.
Jo · 16 April 2024
Agent replied · 24 August 2024
Hi Jo, thank you for taking the time to leave this review for Orien's Field. We are sorry to hear that you've had this experience with your home, but we have passed this over to the region so they are aware of your issues! Kind regards, KM
★★★★★ 5/5
GoogleNice, polite, and welcoming. The environment too was calm and the staff answered all of my questions.
Chima · 12 April 2026
Agent replied · 16 April 2026
Hi Chima, thank you for taking the time to leave us a review for Oriens Field. Best Wishes, KM
★★★★★ 5/5
GoogleJames came to do some plumbing jobs for us some months ago and did a good job.
Osagiede · 26 March 2026
Agent replied · 16 April 2026
Hi Osagiede, thank you for taking the time to leave us a review for Oriens Field. We're happy to hear that you received a great experience from James and the team. Best Wishes, KM
★★★★★ 1/5
Googleyes they were pushy, i agree to some reviews.. beware.. and beware of your 2 year warranty for fixings and fittings they mean that.. and in your 2.5 years living in the house there will be leakage from pipes. Unfortunately, they said 2 years and as excited buyers we didnt mind it when we had the deal with the house. All we think was excitement to move in. But the problems will come out just after 2 years. Apparently they use cheap materials too.NegativeQuality, Value
Jules1437 · 25 August 2021
★★★★★ 3/5
GoogleHouses are varied styles and layout of area is good. It has a sparse unkempt look. Maybe because area is still being developed. Hopefully will settle and look more settled and lush. Would like to see more plants and shrub area for walking and a local garden park area for sitting in.
Carol · 14 April 2023
★★★★★ 5/5
GoogleMaria was so helpful .
Alan · 16 April 2022
★★★★★ 2/5
GoogleBeware very pushy on their behalf and when it becomes a problem on your behalf like work that needs doing and outstanding problems it's a nightmare to get jobs done after lots of eastern promises. The groundwork etc laying the turf is a joke a 10 year old could do better.
Nigel · 26 August 2018
★★★★★ 1/5
GoogleWouldn't reccomend renting or buying a house here. They're all falling to pieces the estate is a mess.
Jade · 14 April 2023
★★★★★ 5/5
GoogleGlad to hear this firm are to maintain an open space for the Roman ruins. A very nice benefit to raise home values in the development.
Bret · 16 April 2022
★★★★★ 5/5
GoogleGlad to hear this firm are to maintain an open space for the Roman ruins. A very nice benefit to raise home values in the development.
Jazz · 25 August 2021
★★★★★ 4/5
GoogleRating only, no written review.
Helen · 16 February 2026
Agent replied · 16 April 2026
Hi Helen, thank you for taking the time to leave us a review for Oriens Field. Best Wishes, KM
★★★★★ 5/5
GoogleGreat friendly staff. Regular updates on my building. Good variety of properties to choose from
Karen · 26 August 2019
★★★★★ 5/5
GoogleRating only, no written review.
MrK · 28 August 2025
Agent replied · 26 December 2025
Hi there, thank you for taking the time to leave us a review for Oriens Field. Best Wishes, KM
★★★★★ 5/5
GoogleRating only, no written review.
Margaret · 18 March 2025
Agent replied · 13 April 2025
Hi Margaret, thank you for the 5 star review for Oriens Field. Best Wishes, KM
★★★★★ 5/5
GoogleRating only, no written review.
Robert · 13 April 2024
Agent replied · 24 August 2024
Hi Robert, thank you for leaving this 5-star review for Oriens Field! Best wishes, KM
★★★★★ 5/5
GoogleRating only, no written review.
Sam · 13 April 2024
Agent replied · 24 August 2024
Hi Sam, thank you for leaving this 5-star review for Oriens Field! Best wishes, KM
★★★★★ 4/5
GoogleRating only, no written review.
Paul · 16 April 2023
★★★★★ 4/5
GoogleSeems well set out
James · 14 April 2023
★★★★★ 4/5
GoogleRating only, no written review.
Chris · 14 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Ryedale · 14 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Roman · 14 April 2023
★★★★★ 1/5
GoogleRating only, no written review.
T · 16 April 2022
★★★★★ 2/5
GoogleRating only, no written review.
Michael · 16 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
