Keepmoat reviews

★★★★★ 5/5

Google

I’ve been here since August 2022 in a dickens ( my home sweet home ) yes there have been minimal issues with a parking enforcement team coming and then being paused and a switch in management company looking after the site ( quiet frankly I dont see what we are paying them for ) and obviously the normal snags that every new build has BUT I love my house it’s massive inside the area is great and I chose my perfect allocation plot 167 and watched it being built every week along with watching them being built around me once moved in. Your home is what you make it and what your neighbours make it with you and I have great ones. Apart from the turn over of sales staff that I used to go and chat with and buy lunch for I really cannot fault it and absolutely love cable wharf development.

Michael · 16 April 2025

★★★★★ 1/5

Google

Disgusting company. Refusing to fix an ongoing issue of mold in a house with a newborn in, they should be ashamed of themselves. They take peoples life savings then just patch over any issues within the 2 year warranty without actually fixing anything and as soon as the warranty is over and their temporary fix wares off they do not care. They never fix an issue properly and them claim it’s something new even tho it is the exact same issue in this case the exact same mold in the exact same spot in the bedroom that our newborn is meant to sleep. They care more about saving every penny they can then the lives and safety of the people who live in their houses. They and everyone within this company should be absolutely disgusted with themselves.

Kai · 16 November 2025

★★★★★ 1/5

Google

I bought a Dickens property 2 years ago ( freehold) I was not informed I had to pay a service charge until I received my first bill from them. REMUS Management have taken over from the original Management company and have implemented permit parking. My house came with 2 parking spaces and I have received numerous parking tickets even though they are my spaces. I have now put my house up for sale. Don't make the same mistake I did. Avoid at all costs.

Shaf · 21 October 2024

★★★★★ 1/5

Google

Would not recommend this development. Most of the flats have electrical issues that are lucky to have not caused fires. They all have leaks and mould issues. The builders ignore snag lists and leave the issues and don’t respond to emails. There is no communication with service charge company’s and the parking enforcement being bought in is a joke.

Amy · 16 April 2024

★★★★★ 5/5

Google

I would like to say a huge thank you to Anca, who has assisted us from day one. She has been there every step of the way, supporting us in every possible way. To say that she was professional, is an understatement! It would not do her justice. She is passionate, she is dedicated, you can see how much she loves her job and how proud she is of the homes she has to offer to her clients. Not only she is knowledgeable, but her willingness to share information, her drive to see us happy and answer all of our questions is what made the difference for us. Quite frankly, she is a big part of why we have decided to buy this home - we did not know what we wanted and she was the one who showed us our dream home. All the best, Anca!PositiveResponsiveness, Punctuality, Quality, ProfessionalismServicesHome building

Adriana · 24 August 2022

★★★★★ 5/5

Google

Todd always goes above and beyond. Polite, helpful and knowledgeable. A good man

Adam · 2 April 2026

★★★★★ 5/5

Google

I would like to say a huge thank you to Anca, who has assisted us from day one. She has been there every step of the way, supporting us in every possible way. To say that she was professional, is an understatement! It would not do her justice. She is passionate, she is dedicated, you can see how much she loves her job and how proud she is of the homes she has to offer to her clients. Not only she is knowledgeable, but her willingness to share information, her drive to see us happy and answer all of our questions is what made the difference for us. Quite frankly, she is a big part of why we have decided to buy this home - we did not know what we wanted and she was the one who showed us our dream home. All the best, Anca!PositiveResponsiveness, Punctuality, Quality, ProfessionalismServicesHome building

Adriana · 10 June 2022

★★★★★ 5/5

Google

Excellent development in Northfleet was just visiting final building site area

Adrian · 21 October 2024

★★★★★ 5/5

Google

My brother-in-law lives in one of the beautiful estates newly built here in Gravesend. It’s just 17minutes from the station in a very serene area of Kent. Please come and visit

Oluwayomi · 20 November 2024

★★★★★ 1/5

Google

If your walls are crooked, then know that Hyndu gang was glued with drywall. And they are crooked there :)

Vlad · 25 February 2025

★★★★★ 1/5

Google

Stayed here at an air bnb for working in the area....in a 1 bed flat. Nice enough flat but not well built. Inner doors on landings slam shut and the balconies are so close to each other you get zero privacy. No sound proofing as you can hear your neighbour sneeze. Flats are uncomfortably warm and with global warming they will be unbearable in the future, they really trap heat. I certainly would not buy or rent a place here.

Sara · 10 June 2023

★★★★★ 1/5

Google

Very unprofessional post-completion behaviour from their part. Even though they presented a discriminatory attitude and they created a breach of contract, they won’t admit their mistake, having us lose loads of time, energy and money with outgoing complaints for more than couple of months already. Keepmoat only cares about the survey, and as soon as you’ve mentioned on NHBC survey that you wouldn’t recommend them, they stop pretending to care/help. From the moment we’ve started having issues, they have been trying to steal time, replying to each email 10-14 days later (which is totally unacceptable) and providing standard responses for the questions they have chosen to reply to. We would advise checking your contracts dozens of time together with the plans, as they tend to deviate from the plan and nobody informs the customer. The only positive experience we’ve had was with Senior sales executive, Anca, she’s been amazing and professional since day 1, it’s a shame her work is overshadowed by the rest of Keepmoat’s work. From this point onwards, we have been instructed by NHBC to contact the Consumer Code and if nobody will help, plan on taking legal action against all these ‘gaslighting’ situations Keepmoat creates.NegativeResponsiveness, Punctuality, ProfessionalismServicesGarage construction, Home building

Ana · 24 August 2022

★★★★★ 5/5

Google

livable new system extremely safe houses everything is planned and programmed

Talyat · 20 December 2024

★★★★★ 3/5

Google

Looked ok all electric heating is a no no. Was not shown an apartment

NA · 22 August 2024

★★★★★ 4/5

Google

Still work to do on paths etc but nice place my daughter bought a flat here

Garfield2279 · 16 April 2024

★★★★★ 4/5

Google

Entrance to site a bit narrow you have a choice hit fence or hording staff friendly

David · 16 April 2023

★★★★★ 5/5

Google

Excellent service from sales to after sales. Very pleased with our new home..would highly recommend.

Shaila · 10 June 2022

★★★★★ 1/5

Google

This company doesn't pay it's subcontractors!

Michelle · 16 April 2023

★★★★★ 5/5

Google

looks like it'll be developed into a top quality little areaPositiveValue

Mal · 10 June 2022

★★★★★ 4/5

Google

A nice development beside Thames..but not sure whether there will be an embankment or not

Sharif · 10 June 2021

★★★★★ 5/5

Google

Exceptionally knowledgeable and friendly staff, nice Showhome!

Richard · 10 June 2022

★★★★★ 5/5

Google

I deliverd mortar today thay verry helpfull

Robin · 10 June 2022

★★★★★ 4/5

Google

New construction in progress

Vijay · 10 June 2022

★★★★★ 5/5

Google

Good site nice looking houses

Azazel · 10 June 2021