Every review we hold for the Bradford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLouise at Pinnacle has delivered exceptional customer service. I have loved every moment of purchasing my new home and Louise’s expertise has just topped it off. Louise took us through this process step by step and made what could have been something very stressful feel very easy. Nothing was ever too much and Louise kept us updated every bit of the way which put us at ease!
We couldn’t be happier with our home and I could not recommend working with Louise enough. So grateful we got to purchase with you Louise- thank you for your amazing customer service.
Also want to mention Ben, the new site manager, who was friendly and assured us that any issue we encountered would be looked at. Thank you both for your professional service.
YM · 25 March 2024
Agent replied · 15 June 2024
Thank you for leaving such a lovely review for Louise! We're so pleased to hear that she has helped to make your experience at Pinnacle so positive!
Best wishes, KM
★★★★★ 5/5
GoogleLouise, the lady at The Pinnacle dealt with us yesterday. She was very friendly and informative and showed us round the fabulous show homes. The deal she suggested to us very impressive and we are just starting our journey to what we hope will be a happy future. Thank you Louise you're a star.PositiveResponsiveness, Quality, Professionalism, Value
Kenneth · 25 March 2024
Agent replied · 15 June 2024
Thank you for leaving us a 5-star review! We're pleased to hear that Louise has been so helpful, and we hope that your experience continues to be so pleasant!
Best wishes, KM
★★★★★ 1/5
GoogleAfter living here for a number of years, so many pot holes it's unbelievable!!!! My car is dirty all the time due to building work and the local fields are a dumping site but was told it would a nice field/play area. Still hasn't happened!! The houses are not well built as I still have problems but keepmoat don't care after the 2 years pass!
K · 25 March 2024
Agent replied · 15 June 2024
Hi there, we're really sorry you've experienced these issues whilst living on the Pinnacle development. The team over in the region have been made aware of these issues and are working on a solution. Kind regards, KM
★★★★★ 1/5
GoogleWhat hasn't gone wrong? Well nearly everything from start to finish. We were literally forced to sign our contracts which were emailed over to us. I was told to drive all the way to Leeds to the solicitors office to sign the documents by the sales staff. They were all nice and friendly until they wanted their commission I suppose. after we had bought the house we were told we could get our snags sorted, so we called a sang expert who went around the house who found around 200 snags. we have had our house for 14 months and they still have not completed the tasks. Where majority of the snags are simple tasks to do and could have been completed in 2-3 days easily. Even when the contractors do come, they don't inform us they are coming and just turn up. or if they do tell you they're coming, they just won't turn up. Julia who was our original after care person, refused to acknowledge most of the snags and I quote, 'Im not fixing that, you can do that yourself.' My son has nearly choked on PTFE tape as they have left it dangling from many radiators, pipes for the dishwasher etc were not connected. I had complaints and the Sales Director said he'll do something for us to 'apologise' who then went back on his word and is saying he didn't say what he said to me. The contractors have damaged my property and the site manager said to me, 'Well you know you've moved to a development site.' I fully know I have moved to a development site but I don't expect my property do be damaged, leaving exposed nails which is a danger to anyone who would go to the garden. There's much more I can say about KeppMoat but I'd say this last message, STAY AWAY!!. Its not worth the hassle and headache. to a point Ive been here for over a year andante to move already. Save yourselves and go elsewhere!!
Moiz · 28 June 2024
★★★★★ 5/5
GoogleBeautiful place,nice neighbourhood.easy access to public transport
Rose · 22 May 2025
Agent replied · 13 June 2025
Hi Rose, thank you for taking the time to leave us a review. We're pleased to hear that you love living at Pinnacle. Best Wishes, KM
★★★★★ 1/5
GoogleAbsolutely disgusting! You will get bombarded by rude sales staff before the exchange. Once you’ve completed and they have your money they will fall of the face of the earth. Responses after weeks of chasing and most common one “xx has left the business I am dealing with this now”. I have submitted a complaint 6 times now, not once got a call back from a manager. Snagging issues just get left, had to get NHBC involved and even after that I am sat here waiting for jobs to be finished. Seriously, save yourself stress and buy anywhere else. Biggest mistake of my life choosing to buy from keepmoat.NegativeResponsiveness, Quality, Professionalism
Grace · 26 March 2022
★★★★★ 5/5
GoogleLiving in our 3 bed detached for 3 weeks now. Had a few snaggs but the site manager is very friendly and responsive to sort them out. House and area are very comfy and we are very pleased that we chose for keepmoat homes.PositiveResponsiveness, ValueServicesTile work installation, General repairs & maintenance
Khan · 16 June 2021
★★★★★ 5/5
GoogleWe have just purchased a lovely new build home from keepmoat. The whole thing has be a great experience we are so very happy with our home. If your looking for a new home check out keepmoat house first stunning new house and at a very good price.
Carol · 16 June 2020
★★★★★ 1/5
GoogleHaving to clean cars daily due to working on dry land big problem with very large vehicles using a very small lane causing blockages to traffic workers very inconsiderate
Sandra · 16 June 2022
★★★★★ 5/5
GoogleNot without problems as its built on a steep hill but all efforts are being put in to make this a great development.
Mark · 16 June 2021
★★★★★ 1/5
GoogleProbably the WORST, most disorganisd building firm have ever had the misfortune of dealing with, would not recommend them to my worst enemies
Mark · 17 June 2019
★★★★★ 2/5
GoogleThe house building us rushed unlike there response to there repairs list
Alan · 17 June 2019
★★★★★ 3/5
GoogleRoad conditions not good major speed bump
Paul · 17 June 2019
★★★★★ 5/5
Googlelovely houses and people
Micheal · 17 June 2018
★★★★★ 5/5
GoogleLouise was amazing
Zain · 25 March 2024
Agent replied · 15 June 2024
Hi Zain, thank you for leaving a 5-star review for Louise at our Pinnacle development, we'll make sure we pass the great feedaback over to the team. Best wishes, KM
★★★★★ 5/5
GoogleRating only, no written review.
Jordan · 26 March 2023
★★★★★ 5/5
GoogleLovely
Dawn · 16 June 2022
★★★★★ 3/5
GoogleRating only, no written review.
James · 26 March 2022
★★★★★ 5/5
GoogleRating only, no written review.
Usman · 26 March 2022
★★★★★ 5/5
GoogleRating only, no written review.
Usaama · 26 March 2022
★★★★★ 1/5
GoogleRating only, no written review.
Kev · 16 June 2021
★★★★★ 1/5
GoogleRating only, no written review.
Mark · 16 June 2021
★★★★★ 5/5
GoogleRating only, no written review.
Jaroslavs · 16 June 2021
★★★★★ 5/5
GoogleRating only, no written review.
David · 16 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
