Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotBrilliant
Having had a positive experience when my husband and I bought our flat through this branch in April 2015, we decided to market our flat with the same team this year. The two staff members in charge of our move were Liz Sessions and Jenny Mallorie. Both were absolutely fantastic during the process of our sale, right through from the first viewing to the time of completion.From the moment we agreed to allow viewings of the flat, Liz and Jenny always gave us plenty of lead-time for all viewings, and always gave us feedback when we asked for it. They handled the relationship between us and our buyer with great sensitivity, and put us at ease throughout the sale process. They handled our negotiations wonderfully and always kept us fully informed.After we accepted the formal offer from our buyer, Liz and Jenny helped us to navigate the sale and the rest of the property chain without any hesitation. They always kept their word, if they said that they would follow up with a solicitor or other members of the chain, they never failed to do so, and always replied to us very swiftly. Of all of the estate agents, solicitors and conveyancers involved in our sale/purchase chain, they were by far the best individuals to pose enquiries to on all occasions. We cannot thank them enough! In summary, Liz and Jenny always answered our questions with honesty and authenticity, and led us through the whole sale process with ease and reassurance. If we ever move back into the Dunmow area, we will certainly speak to Liz and Jenny to help us find the ideal property. We cannot recommend them highly enough to anyone wishing to sell their property in the Dunmow area.
Virginia · 11 May 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Virginia for your recommending Intercounty, it is lovely to hear the service you received from Liz and Jenny was fantastic.
★★★★★ 1/5
TrustpilotAwful at getting any maintenance work …
Awful at getting any maintenance work sorted on rental properties. Staff are rude and constantly making mistakes and chasing for rent that has already been paid.
Unknown · 11 May 2017 · Intercounty Harlow (The George)
Agent replied · 13 June 2024
Thank you for your feedback, due to the post being anonymous we are unable to look into any issues you feel you may have experienced. We have never received complaints of this nature, so if you could email further information to Richard Durrant, Managing Director of Intercounty at richarddurrant@intercounty.co.uk he will look into your issues. Thank you
★★★★★ 5/5
TrustpilotIt was a pleasure to work with …
It was a pleasure to work with Intercounty Agency!
Irina · 11 May 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your lovely feedback Irina.
★★★★★ 5/5
Trustpilotintercounty
my experience with intercounty has been good.
Aminah · 10 May 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Aminah for your review
★★★★★ 5/5
TrustpilotExcellent Standard of Service
Very humane way of dealing with their clients - friendly, not at all patronising, patient, efficient and honest.
Helena · 10 May 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Helena, for your positive feedback.
★★★★★ 5/5
TrustpilotI've rented twice through Intercounty …
I've rented twice through Intercounty and have always found them to have a friendly, professional approach. I would definitely recommend them.
Helen · 10 May 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Helen for your recommendation.
★★★★★ 5/5
TrustpilotVery friendly and efficient team
Very friendly and efficient team, always pleasant to deal with. Highly recommend.
Mrs · 8 May 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
It is lovely to hear your feedback, thank you Mrs Yucel.
★★★★★ 5/5
TrustpilotReliable and helpful.
Have used them for many years. Always reliable and helpful.
Mr · 8 May 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Mr Boast for writing your review, we really appreciate customer feedback.
★★★★★ 5/5
TrustpilotExcellent service from the Dunmow and …
Excellent service from the Dunmow and Harlow branches who manage our rental properties.
Mrs · 8 May 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Katherine for your review, it is lovely to hear that Intercounty Harlow and Great Dunmow have provided an excellent service.
★★★★★ 5/5
TrustpilotHelpful and friendly staff
Helpful and friendly staff. Always find me great tenants.
Wendy · 8 May 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Wendy for your positive feedback.
★★★★★ 4/5
TrustpilotOn the whole I don't have any …
On the whole I don't have any complaints with Intercounty. Any queries I had have been dealt with efficiency and speed
Marina · 8 May 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Marina for your review
★★★★★ 3/5
TrustpilotIntercounty are part of the same group as Premier Property Lawyers
We sold a property with Intercounty. The service from Intercounty would have been fine except they recommended a connected company firm of solicitors called Premier Property Lawyers to the buyers. Premier Property Lawyers were inefficient in particular suffering from a lack of coordination and frequently loosing correspondence. To avoid a repeat of this stress we are unlikely to use Intercounty again.
Nigel · 4 May 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your honest feedback Nigel, we always value and appreciate feedback and use it to help improve our service. It is pleasing to know that the efforts of members of staff at Intercounty have been recognised. Premier Property Lawyers are one of several solicitors whom we recommend and based on your comments we will certainly look into the matter.
★★★★★ 3/5
TrustpilotGenerally okay
Generally okay, but make extra charges for lots of things, including an annual admin fee simply for "dealing" with deposits - that are held in an independent scheme.
Mr · 2 May 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your review, we take all feedback as constructive and use it to help improve the customer experience. We do display all charges on our website, in the branches and also on our terms of business, however, we will look at ways of making customers more aware of them.
★★★★★ 5/5
TrustpilotWe have been with Intercounty for over 18 Months
We have been with Intercounty for over 18 Months now, they are professional and any Problems are dealt with straight Away.
Mr · 27 April 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Mr & Mrs Clowery for your positive feedback.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service- Laura Kenealy was proactive from the word go, suggesting a rental property to us and guiding us through the process. The VanMildert online reference system worked well. Very smooth.
Mr · 26 April 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Mr O'Connor for your review, it is lovely to hear that Laura has provided an excellent service.
★★★★★ 5/5
TrustpilotExcellent Service
I would like to thank the Letting's Team most sincerely for their warm, friendly and professional approach.
Helen · 24 April 2017 · Intercounty Harlow (The George)
Agent replied · 13 June 2024
Thank you Helen for your feedback, it is lovely to hear you are happy with our service.
★★★★★ 3/5
GoogleNot very professional, but you get there what you want eventualy so cannot fault staff too much
P · 22 April 2017 · Intercounty Harlow
★★★★★ 1/5
GoogleThis agent has a raft of huge fees that cannot be avoided when starting a tenancy, renewing a lease, or even checking out. They also assist the landlord in attempting to keep as much deposit as possible before you eventually lose the will to live. Locally known as Interc*nty. Avoid.
Stephen · 22 April 2017 · Intercounty Harlow
★★★★★ 5/5
TrustpilotGood service
The service they have provided has helped me maintain a property portfolio that gives me a pension. Friendly, helpful, approachable and informative.
Witchazel · 22 April 2017 · Intercounty Harlow (The George)
Agent replied · 13 June 2024
Thank you for your comments, we really appreciate customer feedback as it helps us improve our service.
★★★★★ 1/5
GoogleShameful after sales service. Not to be trusted.
Following a dispute, the manager refused to put into writing a land value quote previously made verbally, and indeed wouldn't even take our call ... asking a colleague to email us.
I would never ever use them again, buy or sell a house through them - my family cannot recommend them in any way.
I wish I could give zero stars
Mandy · 22 April 2017 · Intercounty Bishop Stortford
★★★★★ 5/5
TrustpilotIntercounty are always friendly
Intercounty are always friendly, helpful and communicate promptly. If there is ever an issue with the property we rent, Intercounty contact the contractor and the work is carried out promptly. We are completely satisfied with the service we receive and happily recommend them.
Miss · 20 April 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Miss Pattenden for taking the time post your review, we really appreciate customer feedback as it helps us improve our service.
★★★★★ 5/5
TrustpilotAmazing
Amazing . I have rented through several agencies before and Intercounty are the best by far.
Clare · 20 April 2017 · Intercounty Harlow (The George)
Agent replied · 13 June 2024
Thank you Clare for your lovely feedback.
★★★★★ 5/5
TrustpilotVery happy with overall renting …
Very happy with overall renting experience.
Mum2be2017 · 20 April 2017 · Intercounty Harlow (The George)
Agent replied · 13 June 2024
Thank you for your great feedback.
★★★★★ 5/5
TrustpilotIntercounty a good company for buying or letting.
We have always found intercounty to be a very professional, friendly and helpful company. They have always dealt with any inquiries we have had quickly and efficiently. I would definitely recommend them.
Theresa · 20 April 2017 · Intercounty Harlow (The George)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
