Trusted Agent profile · Essex and Hertfordshire
Verified
★★★★★
5,128 reviews across 12 offices and 6 platforms
Intercounty has 12 offices, in Bishop's Stortford (two offices), Dunmow, Harlow (two offices), Saffron Walden (two offices), Sawbridgeworth (two offices), Stansted (two offices) and Great Dunmow (Essex and Hertfordshire). Together they have 5,128 reviews on six platforms, rated 4.8 out of 5 overall.
4,321
Reviews on Google
All 12 offices
1
Reviews on Facebook
All 12 offices
1
Reviews on Yell
Business-wide
1
Reviews on The Trusted Agent
All 12 offices
736
Reviews on Trustpilot
Business-wide
68
Reviews on allAgents
All 12 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Intercounty's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI have ha no problems with Intercounty …
I have ha no problems with Intercounty in the 4 years they have been my agent. Absolute trust and Faith in Charles Wittich. Some problems with first tenant, 2nd tenant is a dream and long may she stay.
Thank you Mr Peterson for your comments, it is lovely to hear you are happy with our service.
5/5
TrustpilotAn excellent company with a personal service
Tom at the Sawbridgeworth office was amazing. He went out of his way to help my husband and I find the right property and we are over the moon with our new place. The general service from Intercounty was also really good, ensuring that we had insurance, health cover and even contacting us with regards to setting the bills up.
Thank you Mr & Mrs Knight for taking the time post your review, we really appreciate customer feedback and i will pass your comments onto Tom.
1/5
GoogleTried to increase our rent by £100 per month, said no and moved out, then saw Flat in paper for the same price. Avoid using if possible
5/5
GoogleI rented a house out via Intercounty and never had any issues.
1/5
allAgentsWe rented and purchased a
We rented and purchased a property from them. There were a catalogue of errors through the entire process. The worst being lies and lack of response. Mismanagement right down the chain. There wasn't one single person that I could regularly communicate with directly. Helping themselves to watch TV when they were there to take pictures of the rented property, moving personal items about. Telling me (upon the new purchase) the seller was going to put the property back on the market because I was taking too long to read through the contract, (this was about 4 weeks in). Then me finding out the seller knew nothing of this. Not conveying messages. Complete disinterest. Document system is a nightmare if you're trying to find specific details that Intercounty are not providing. The management company just requested me to pay �550 in 21 days accrued by the previous leaseholder, this was supposed to be taken from a retention fund, which (as a first time buyer) I knew nothing about. I asked one of the staff members a few days ago over the phone about this and she said there will be a fund. Looks like they may have left me out. The seller says they weren't asked. They have etched away at the very core of my being. In short of the damning indictment, please save yourselves the disservice if you're renting or purchasing a flat. Caravans are looking like a nice idea, maybe by the sea, or in the sea, far away from Intercounty.
1/5
GoogleWe rented a flat through Intercounty Great Dunmow recently. Here's my review. Positive points - they're friendly. …
5/5
GoogleI rented a house out via Intercounty and never had any issues.
5/5
GoogleRating only, no written review.
1/5
allAgentsIntercounty is only concerned
Intercounty is only concerned with making a sale, any sale, by any means. They have utterly non existent communication skills, either can't or won't talk to each other internally and treat buyers like they are scum. This seems to be deeply culturally inbred into the firm - every single dealing I have had with them is just miserable. I have blacklisted them for six months as a result of their most recent incompetence.
1/5
allAgents"Intercounty is only concerned ..."
Intercounty is only concerned with making a sale, any sale, by any means. They have utterly non existent communication skills, either can't or won't talk to each other internally and treat buyers like they are scum. This seems to be deeply culturally inbred into the firm - every single dealing I have had with them is just miserable. I have blacklisted them for six months as a result of their most recent incompetence.
5/5
GoogleRating only, no written review.
5/5
allAgentsOutstanding care and
Outstanding care and attention to detail even when I was probably driving her nuts. Really good customer service. Extremely happy
1/5
allAgents"That said that if I hadn't..."
That said that if I hadn't complained at the time I had problems with them fixing my hot water on two occasions, leaving me without for 4 weeks first time and 2 weeks the second, it's not their problem, very rude, not letting me talk, not listening to what I had to say, only wanting money. So the story begins with me moving into this lovely newly renovated studo in Bishop's Stortford and signing a letting agreement with Charles David Casson which were nice and lovely. At some point they were taken over by Intercounty Estate Agents who wrote me a letter saying they took over and that was it. So autumn of 2014 my water boiler which indeed was some kind of state of the art machinery, started overheating and the overflow tank on top of it started overflowing, moment when I rang the agency, explaining the situation. They sent a guy who did something to it and said it was OK. Few months later the boiler started leaking from inside, every day more and more, my bathroom floor was flooding and the guys at the shop downstairs started complaining. I had to cut the water supply to the boiler, thus being left without hot water. Of course they didn't bother to send anyone to fix it until the guys from the charity shop rang them. So the guys who came to fix it eventually, about two weeks after I was left without hot water, came to the conclusion it was a pipe burst inside and the whole thing needed changing and it was to be ordered and that would take another two weeks. Ok,two more weeks without hot water. Lucky it was warm outside and I could take cold showers. Finally the new thing card and I had to stay at home, one day of holiday gone, to let the guys in to install the new boiler. Ok I thought, shit happens, no big deal. Apparently the water pressure was too big and they have installed a new water pressure regulator and assured me there weren't going to be anymore problems. By the way this guy was called Andy the famous plumber. So a few months pass and in January 2016 on a freezing cold night, I go to the toilet and I sit down and start playing with my phone, I heard a loud BANG and water gushing out in the cupboard where the boiler was. Of course I jump strait up and I open the cupboard door and I see that the hot water pipe connection had come loose and was spraying boiling water everywhere. On the floor a massive puddle of hot water flooding the bathroom. Of course I try to turn the valve off and it's stuck and I scald my hands in boiling water, I manage to close it half way and that makes it worst because is increasing the pressure and starts spraying even worse and finally, almost breaking my fingers I manage to stop it. Obviously by this time the bathroom is flooded, my hands are extremely sore and red, my phone is all wet but I consider myself lucky that I was there and I've managed to stop it so I'd didn't flood the whole building. I couldn't drive to work for the next 3 days as my hands were bandaged and my phone was dead. So I ring these guys from the agency again and they say they need to contact the landlord as the contractors that come to fix it are from the landlord and not from them and they said that they hope I have used the boiler according to the manufacturer's instructions. Of course I go mad realising that they want to blame me for a work poorly executed and this
1/5
allAgentsTerrible for tennants
Terrible for tennants everyone on my street hated them, tried to deduct �7 per light bulb out of deposit had to raise dispute, let's just say I hold all the evidence not them, they pray on the young and naive but not this time, this ones got a brain! My partner lost his job and was out of work for 4 months everyone who lost there job knows it can take up to 12 weeks for it to process but one of the workers called us benefit scroungers so when my husband found a new job earning x4 the rent we got out of their before they raised the rent on a property and service that's not worth it
1/5
allAgentsIntercounty is all about
Intercounty is all about profit, profit, profit, and they treat tenants with contempt. They deliberately mis-leased a property, claiming there was no noise problem and that the property would be cleaned before I moved in. Upon moving into the property, it was filthy. As soon as I started to raise concerns about the severe noise level with the neighbours, which was seriously affecting my family's life, they issued a notice to quit - in other words they ended my contact. It cost me nearly �6,000 to move and to lease another property, and my family was hellishly disrupted. I was present when an Intercounty agent showed a prospective tenant round the property - yes I even had to grant third parties access to the property when they issued the notice to quit and it was akin to history repeating itself when I heard the agent inform the lady that it was a quiet location and noise was not a problem. Intercounty also set such a high bar upon vacating the property that no one would ever be able to have their bond returned. Indeed, I know the person who vacated the property before me did not receive their bond and they also heavily criticised the tactics employed by Intercounty. This firm needs to be scrutinised by the regulators as it is not fit for purpose. They are actively ripping people off.
1/5
allAgents"Intercounty is all about..."
Intercounty is all about profit, profit, profit, and they treat tenants with contempt. They deliberately mis-leased a property, claiming there was no noise problem and that the property would be cleaned before I moved in. Upon moving into the property, it was filthy. As soon as I started to raise concerns about the severe noise level with the neighbours, which was seriously affecting my family's life, they issued a notice to quit - in other words they ended my contact. It cost me nearly �6,000 to move and to lease another property, and my family was hellishly disrupted. I was present when an Intercounty agent showed a prospective tenant round the property - yes I even had to grant third parties access to the property when they issued the notice to quit and it was akin to history repeating itself when I heard the agent inform the lady that it was a quiet location and noise was not a problem. Intercounty also set such a high bar upon vacating the property that no one would ever be able to have their bond returned. Indeed, I know the person who vacated the property before me did not receive their bond and they also heavily criticised the tactics employed by Intercounty. This firm needs to be scrutinised by the regulators as it is not fit for purpose. They are actively ripping people off.
2/5
allAgents"After nearly a year, the..."
After nearly a year, the words "we won't discount our % commision because we're worth the extra" still ring in my ears. The initial flirtation with Intercounty in January was excellent. They gave the highest valuation, they had "their own" conveyancing team to handle the admin, they had a specialist sales progressor to deal with me day to day and then we had an offer of the asking price within 4 days. After that it went downhill fast. We accepted the offer in early February, but struggled to communicate with the conveyancing company and the sales progessor was rude and abrupt both by email and on the phone. We were an unusual sale as we were emmigrating and the dates weren't fully fixed, but we kept Intercounty and the conveyancers fully informed all the way. We presumed they would inform our buyer and their solicitor. We confirmed our date of emmigration in June, at this point we still hadn't exchanged. Intercounty and the conveyancers took 3 weeks to inform our buyer of our leaving date. Eventually on the day of exchange, days before we emigrated, the conveyancers said they had lost our signed contract. We finally sold the property a month after we'd left the UK and the change in exchange rate between us leaving and getting the money from the sale meant we lost over 10k. I would obviously advise against using Intercounty and their conveyancing company.
2/5
allAgentsAfter nearly a year, the
After nearly a year, the words "we won't discount our % commision because we're worth the extra" still ring in my ears. The initial flirtation with Intercounty in January was excellent. They gave the highest valuation, they had "their own" conveyancing team to handle the admin, they had a specialist sales progressor to deal with me day to day and then we had an offer of the asking price within 4 days. After that it went downhill fast. We accepted the offer in early February, but struggled to communicate with the conveyancing company and the sales progessor was rude and abrupt both by email and on the phone. We were an unusual sale as we were emmigrating and the dates weren't fully fixed, but we kept Intercounty and the conveyancers fully informed all the way. We presumed they would inform our buyer and their solicitor. We confirmed our date of emmigration in June, at this point we still hadn't exchanged. Intercounty and the conveyancers took 3 weeks to inform our buyer of our leaving date. Eventually on the day of exchange, days before we emigrated, the conveyancers said they had lost our signed contract. We finally sold the property a month after we'd left the UK and the change in exchange rate between us leaving and getting the money from the sale meant we lost over 10k. I would obviously advise against using Intercounty and their conveyancing company.
2/5
allAgentsAfter nearly a year, the
After nearly a year, the words "we won't discount our % commision because we're worth the extra" still ring in my ears. The initial flirtation with Intercounty in January was excellent. They gave the highest valuation, they had "their own" conveyancing team to handle the admin, they had a specialist sales progressor to deal with me day to day and then we had an offer of the asking price within 4 days. After that it went downhill fast. We accepted the offer in early February, but struggled to communicate with the conveyancing company and the sales progessor was rude and abrupt both by email and on the phone. We were an unusual sale as we were emmigrating and the dates weren't fully fixed, but we kept Intercounty and the conveyancers fully informed all the way. We presumed they would inform our buyer and their solicitor. We confirmed our date of emmigration in June, at this point we still hadn't exchanged. Intercounty and the conveyancers took 3 weeks to inform our buyer of our leaving date. Eventually on the day of exchange, days before we emigrated, the conveyancers said they had lost our signed contract. We finally sold the property a month after we'd left the UK and the change in exchange rate between us leaving and getting the money from the sale meant we lost over 10k. I would obviously advise against using Intercounty and their conveyancing company.
4/5
allAgentsAgent had good knowledge of
Agent had good knowledge of the movements in the property market and gave sound advice on price for marketing the property
5/5
allAgentsTo be honest, my wife and I
To be honest, my wife and I were treated with respect and Intercounty exceeded our expectation from the start including documentation and finally the exchange and handover.
2/5
allAgentsI phoned this agency four
I phoned this agency four times trying to arrange a viewing for a property in Saffron Walden the first three times they promised to phone me back and never did, the last time I requested to be put through to someone and I was put on hold and then the phone connected and I heard "yeah, she's on the line, just hang up on her" before the line went dead. Appallingly rude service, I can only imagine how they treat their tenants. The landlord of this property should also be very upset that of four approaches to view his property this agency has failed to arrange a single viewing.
We are very sorry to hear about your recent experience when attempting to contact us and can assure you that we treat feedback very seriously and will be looking into why this happened immediately. If you would like to discuss this with us further then please call our office and ask to be transferred to the marketing department. Kind regards, Jonathan
2/5
allAgents"I phoned this agency four..."
I phoned this agency four times trying to arrange a viewing for a property in Saffron Walden the first three times they promised to phone me back and never did, the last time I requested to be put through to someone and I was put on hold and then the phone connected and I heard "yeah, she's on the line, just hang up on her" before the line went dead. Appallingly rude service, I can only imagine how they treat their tenants. The landlord of this property should also be very upset that of four approaches to view his property this agency has failed to arrange a single viewing.
2/5
allAgentsI phoned this agency four
I phoned this agency four times trying to arrange a viewing for a property in Saffron Walden the first three times they promised to phone me back and never did, the last time I requested to be put through to someone and I was put on hold and then the phone connected and I heard "yeah, she's on the line, just hang up on her" before the line went dead. Appallingly rude service, I can only imagine how they treat their tenants. The landlord of this property should also be very upset that of four approaches to view his property this agency has failed to arrange a single viewing.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bishop Stortford has the most, with 1,611 reviews rated 4.7 out of 5, followed by Bishop's Stortford (21 North Street) with 1,305.
The 12 Intercounty offices, by town:
Yes. In The Trusted Agent 2026 awards: Intercounty, Bishop's Stortford won Platinum; Intercounty, Harlow won Gold.
