Trusted Agent profile · Essex and Hertfordshire
Verified
★★★★★
5,129 reviews across 12 offices and 6 platforms
Intercounty has 12 offices, in Bishop's Stortford (two offices), Dunmow, Harlow (two offices), Saffron Walden (two offices), Sawbridgeworth (two offices), Stansted (two offices) and Great Dunmow (Essex and Hertfordshire). Together they have 5,129 reviews on six platforms, rated 4.8 out of 5 overall.
4,322
Reviews on Google
All 12 offices
1
Reviews on Facebook
All 12 offices
1
Reviews on Yell
Business-wide
1
Reviews on The Trusted Agent
All 12 offices
736
Reviews on Trustpilot
Business-wide
68
Reviews on allAgents
All 12 offices
Send Intercounty a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Intercounty's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI was very happy with the work …
I was very happy with the work Intercounty did in selling our house. They took the full workload from us, and were effective and efficient,.A great job!
Thank you Mr Burton for your 5 star review it is lovely to hear we did a great job.
4/5
TrustpilotAfter a confusing start on initial …
After a confusing start on initial details staff were more than helpful, one member in particular, in ironing out quite a few issues, keeping me updated and finally bringing the process to a satisfactory end.
Thank you for providing your feedback Mrs Mclaren, i am sorry to hear the start was confusing but i am pleased it had a satisfactory end.
2/5
TrustpilotAgent failing to look out for landlord
Agent failing to look out for landlord. Excessive requirements that benefit tenant rather than landlord making investment less value.
Thank you for your feedback but unfortunately as your review is anonymous we can not look into your file. If you contact Tracey Gosnell at traceygosnell@intercounty.co.uk with the details of your concerns I can assure you she will look into this for you.
5/5
Trustpilotwent the extra mile
Rating only, no written review.
Thank you John for your 5 star review.
5/5
TrustpilotGreat company to deal with
I have been dealing with Intercounty for many years , both for sales and rental .I have found them to be very professional and extremely helpful with all aspects of sales and letting .In particular Doug Whybrow on sales has been amazing , he kept me updated on the progress of the sale constantly ( it was a slow one ) but he did all the necessary chasing all the time . Very friendly guy to deal with also , so full marks to him . Julia Samson in rentals has also been very good at her job , I found her to be very professional in all my dealings with her . So I would thoroughly recommend Intercounty for any sale or let .
Thank you Avril for your 5 star review, it is lovely to hear that both Doug and Julia have been amazing.
5/5
TrustpilotRecommended
Very good management company who I have used for many years. They have always matched up suitable tenants to my property and the Property Management staff (particularly Kat Keats) look after any ongoing issues in a friendly but also professional way. I would have no hesitation in recommending Intercounty as a management company for landlords.
Thank you Alison for your recommendation and 5 star review, its great to hear you have used us for many years and are happy with our service.
5/5
TrustpilotI'm giving 5 stars purely for the …
I'm giving 5 stars purely for the excellent service and communication that I have received from Kathryn Keats throughout my tenancy. She has always been on hand when I've needed help and/or to communicate with my landlord through her.She has been fantastic
Thank you Jenni for taking the time to write a review, it is lovely to hear Kathryn provided excellent service and communication.
5/5
TrustpilotThey have been absolutely brilliant and …
They have been absolutely brilliant and helpful from start to finish. Very quick and they keep you updated. Also a great bunch of friendly people, who are very approachable.
Thank you Carl for your 5 star review.
5/5
TrustpilotProfessional Service
I have used Intercounty for many years to manage my property and am always impressed with their professionalism, friendliness and personal service. I would recommend.
Thank you Alison for taking the time to write a review and recommending Intercounty.
4/5
TrustpilotMarvellous at managing and selling.
I have used Intercounty for renting out my property for a number of years now. The Management staff have, on the whole, been very good. Professional, helpful and courteous, particularly Dimple Johal, whom I could not fault and has gone above and beyond her job description. On selling my property the whole team were very professional and Doug Whybrow was fantastic helping move things along and assuring me daily in a professional but friendly manner. He nagged when I asked him to. He chased when I asked him to and even let me rant and moan proving to be a sympathetic ear. I hope he is appreciated and is given a pay rise in due course! Many thanks for all your help.
5/5
TrustpilotGreat company and their staff
Great company and their staff. Each one of them that I had a pleasure to be in contact with were friendly and professional.Massive thank you to Joe Reddan who was fantastic from the beginning
Thank you Agnieszka for your 5 star review, it is lovely to hear Joe has been fantastic.
5/5
TrustpilotI would recommend Intercounty for their …commitment and professionalism
I would recommend Intercounty for their honesty, professionalism and reliability in the whole letting process, they are very supportive throughout.
Thank you Julie for your recommendation and 5 star review.
5/5
TrustpilotReally helpful and knowledgeable staff
The staff were really helpful and did all they could to move the process along doing quite a lot of running around looking for documents and checking in with the seller's and my solicitors. I am sure that if Marion had not intervened i would not be sitting in my new home today.
Thank you Karen for your 5 star review.
1/5
allAgentsGreedy and unethical would be
Greedy and unethical would be the best way to describe this estate agent. They do not care how they make money as long as they do but cant be bothered to provide any service. They will go to any length to rip off both tenants and landlords. They left me without heating and gas supply for nearly 8 weeks. To add insults on injuries they were charging £360 to wash ripped carpets which they new were being ripped up! The property managers are a joke and the sales/letting team too aggressive and not bothered with listening to your needs. Having said that I would like to single out one agent by the name of George (in the Bishop's Stortford office) who is courteous, polite and very pleasant. I am extremely disappointed with the lies they used all along during and after vacating.
We are sorry to hear that you are disappointed, we try to make every effort to provide excellent customer service. Unfortunately you have not put any reference to what property your complaint relates to so we cannot investigate your case. To discuss this matter further please call Tracey Gosnell, Head of Property Management on 01279 655248 and she can discuss your complaint and guide you through our complaints procedure. Alternatively our complaint procedure can be found on our website at https://www.intercounty.co.uk/complaints-procedure
5/5
TrustpilotBrilliant consumer's service
Brilliant consumer's service, professional sales manager (Lucie Heanley).Thank you for all your support and assistant.Faith and Fabian Olawoyin.
5/5
TrustpilotGreat Service!
I have used intercounty for lettings and Sale. Professional service, easy to communicate with. 5* recommended.
Thank you Ian for taking the time to write a review and recommending Intercounty.
4/5
TrustpilotStaff were really helpful and made the …
Staff were really helpful and made the transaction quick and easy!
Thank you Miss Robinson for taking the time to write a review.
5/5
TrustpilotI have used the company as a landlord …
I have used the company as a landlord and to sell properties and always found them excellent .
Thank you Trevor for your 5 star review.
5/5
TrustpilotHaving now sold two properties for us
Having now sold two properties for us, I would highly recommend Intercounty to anybody.They also managed property for us and they were the best managing agent we have ever had.
Thank you Mr Wade for your recommendation and 5 star review.
5/5
Trustpilothonest lovely people
Have been very honest and very honest with us as we have been going through a letting agreement just waiting to get are move date and can not wait can't recommend these enough thank you for everything
Thank you Connor for your 5 star review.
5/5
TrustpilotFantastic Service
Polite, professional, and always kept in contact to ensure I was up to date with process. Made everything very simple and stress free.
Thank you Jamie for your review, it is lovely to hear we provided a professional and stress free service.
5/5
TrustpilotWould recomend!
Friendly, professional - so far excelent!
Thank you Maciej for your 5 star review.
5/5
TrustpilotVery helpful.
Very helpful.Communicate first class
Thank you John for your 5 star review.
5/5
TrustpilotIntercounty have been marvellous …
Intercounty have been marvellous especially Megan Izod who has kept us in the know since we have sold our house with them.
Thank you Judy for your 5 star review, it is lovely to hear that Megan was marvellous.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bishop Stortford has the most, with 1,611 reviews rated 4.7 out of 5, followed by Bishop's Stortford (21 North Street) with 1,305.
The 12 Intercounty offices, by town:
Yes. In The Trusted Agent 2026 awards: Intercounty, Bishop's Stortford won Platinum; Intercounty, Harlow won Gold.
Send Intercounty a message.
