Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotJames was amazing
James was amazing , very professional , Nick covered on James day off, and was focused and determined , they both called me to update on days off.this has taken 6 months, and been very stressful for all, they never faltered, totally committed to getting this to exchange, went the extra mile, stayed late , progressed the chain, all involved were very impressed, would recommend to anyone
Deana · 30 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Its lovely to hear James was amazing and you were very impressed. Thank you Deana for recommending and your 5 star review.
★★★★★ 5/5
TrustpilotExcellent from start to finish
I had a fantastic experience when purchasing my first ever property from Intercounty. The guys in Braintree kept me informed at all times on how the purchase was progressing from start to finish. I didn’t really experience any frustrations with these guys. I highly recommend them. Thanks again to Dominic, Nic, James & Simon!
Hab · 22 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Hab for your recommendation and 5 star review.
★★★★★ 5/5
TrustpilotThroughout the whole process of us …
Throughout the whole process of us selling and buying our house intercounty have been superb helpful in every way and so friendly and approachable. Massive thanks to Nic James and Dominic. And would recommend them to anyone in the future. Thanks again.
Andy · 21 November 2017 · Intercounty Bishop Stortford
★★★★★ 5/5
TrustpilotThank you Intercounty in Harlow!!!
Considering the sensitive nature of our house move (childloss) we can't thank Intercounty (Harlow) enough for everything they have done for us. Matt and his team are incredible and have given our family the fresh start that we so desperately needed. We also used their solicitors who do everything digitally and it was so easy and stress-free. Thank you to everyone at Intercounty in Harlow!
Jennifer · 20 November 2017 · Intercounty Bishop Stortford
★★★★★ 4/5
TrustpilotVery helpful and friendly service
Rating only, no written review.
Ms · 20 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Ms James for your review.
★★★★★ 5/5
TrustpilotIntercounty
I found Intercounty excellent in the way they sold a property that I own. From start to finish they were very professional which was especially pleasing as the property was previously on with another local agent who were completely useless. In particular I would like to thank Dominic who tirelessly to complete the sale, continually keeping me informed of the progress being made with Solicitors etc. I would highly recommend Intercounty for sales as well as lettings who I have used for over 10 years.
Tony · 20 November 2017 · Intercounty Bishop Stortford
★★★★★ 5/5
TrustpilotIntercounty Dunmow
We had already decided that when we came to sell our house we would use Intercounty as they were the best agent by far when we were looking for a property back in 2007.Upon calling Intercounty for a valuation in July this year, Jenny Mallorie was on our doorstep within half an hour! The property particulars were prepared speedily and the viewings began.In a short while the offers started to come in and in the end we achieved over our asking price.All the staff that we have dealt with - namely, Jenny, Andrew, Lisa & Liz have been absolutely brilliant and we would not hesitate to recommend them to anyone looking to buy or sell a property!
Sarah · 17 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Sarah for your 5 star review, it is lovely to hear the team at Great Dunmow have been absolutely brilliant.
★★★★★ 5/5
TrustpilotExcellent service no complains at all.
Rating only, no written review.
Stanley · 16 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Stanley for your 5 star review
★★★★★ 5/5
TrustpilotExcellent service Harlow Brunch
Excellent service, very friendly and helpful to buy new property. Highly recommend Harlow brunch Many Thanks for Matthew Farrington from Harlow brunch
Darek · 15 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Darek for your recommendation and 5 star review. We hope you will be very happy in your new home.
★★★★★ 5/5
TrustpilotSelling a home can be a stressful …
Selling a home can be a stressful experience but with Intercounty Braintree helping our sale was simple and efficient. From advertising to viewings, they kept us informed, aware of feedback and potential interest. We would highly recommend Intercounty to anyone selling or buying in Braintree.
Mrs · 14 November 2017 · Intercounty Bishop Stortford
★★★★★ 5/5
TrustpilotRecommend to anyone.......
We have found the Braintree branch of Intercounty to be a pleasure to deal with throughout the purchase of our new home.From the first viewing of the property, right the way through to exchanging contracts, Nic Lindsell (and his team) have always been polite, friendly and understanding and most of all knowledgeable and professional, every step of the way. We would have no reservations recommending this company to anyone who is undecided which estate agency to use.
Nicky · 13 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your 5 star review Nicky, it is lovely to hear the team at Braintree were knowledgeable and professional every step of the way.
★★★★★ 1/5
TrustpilotUnfair and greedy terms and conditions and totally negative experience
Intercounty were engaged to provide an introductory service (only) for finding a tenant for my property. They did not provide or confirm any terms and conditions, nor any Fee Agreement in advance.They provided an acceptable service in marketing the property, and found tenants who were prepared to rent the property for 2 1/2 years. However, Intercounty then demanded a fee that was the equivalent of 2 1/2 times what would have been paid for a six month rental period where the work required for the service would have been the same which ever rental period was to be agreed. Three other Letting agents agreed with me that this was unfair and greedy, and would only have charged the same fee for a 6 month let as for a 2 1/2 year let.There followed attempts at negotiation, but Intercounty was unwilling to compromise, proposing instead that I go for a 6 month letting agreement and then later renew it for the fuller rental period originally agreed. This caused the tenants to back out of the process.I had by then received a notice from a vetting service employed by Intercounty which gave me the contact details of the prospective tenants, whom I then contacted, offering to provide the tenancy on the originally agreed 2 1/2 year basis at the originally agreed monthly rental, and also offering to remove the rental review after a year, that was an original condition. The prospective tenants accepted to proceed on this basis under a proposed direct agreement with me. The prospecive tenants were then contacted by Intercounty who sabotaged the new direct arrangement, causing the prospective tenants to pull out and not want anything further to do with me or Intercounty. I would probably have done the same in their position. Intercounty were professionally negligent in not agreeing or disclosing their agency terms and conditions in advance.Intercounty were uncompromising and unreasonable in sticking to their greedy and unfair terms and charges.Their handling of the whole experience twice caused the prospective tenants to withdraw, which cost them to lose the tenants and myself but all of us to lose financially as a consequence.
Alan · 13 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your comments, feedback is always much appreciated. Having looked closely at this situation we note that you were good enough to write in with positive feedback about how professionally Intercounty had marketed your property. Noted also was your reference about our T & C’s which have to be clear in our agency agreement and had been signed by yourself. In offering to you a long term tenant our intention would be to give more security in the long term and avoid costly void periods. As the fees are based on a percentage there is an implication to the fee and it is common that we have to chat this situation through with our landlords which we were always very happy to do but understand that you wanted to deal directly with our clients. It is only a very small percentage of proposals that can not be successfully negotiated however we are committed to always trying to find resolution. Best wishesJames SuttonLettings Area Director
★★★★★ 4/5
TrustpilotReview
Helpful & always contactable. Rosanna did a fantastic job getting info and things moving when our process became bogged down due to the other party.
J · 10 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Its lovely to hear Rosanna did a fantastic job, thank you for your review.
★★★★★ 5/5
Trustpilotvery friendly
Rating only, no written review.
Clare · 10 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Clare for your 5 star review.
★★★★★ 5/5
TrustpilotExcellent service and very helpful with …
Excellent service and very helpful with queries. Very polite staff. A well structured and organised company.
Marie · 9 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Marie for your 5 star review, it is lovely to hear our service is excellent.
★★★★★ 5/5
TrustpilotVery helpful and friendly
Rating only, no written review.
Paul · 9 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Paul for your 5 star review.
★★★★★ 5/5
TrustpilotVery reassuring to have Intercounty's …
Very reassuring to have Intercounty's advice and guidance. They have attended consistently well to management of our property promptly and efficiently. Excellent!
Peter · 8 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Peter for your 5 star review, its lovely to hear we are excellent.
★★★★★ 5/5
TrustpilotVery professional and good …
Very professional and good communication throughout the process. Would highly recommend Intercounty :)
Chris · 2 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Chris for your 5 star and your recommendation.
★★★★★ 5/5
TrustpilotThis is a good agency
Rating only, no written review.
Mateusz · 1 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Mateusz for your 5 star review.
★★★★★ 2/5
TrustpilotOk ish!!
Estate agents are ok, good communication.Lettings - as a landlord I wouldn’t bother paying the extra to have them check your property as not convinced they actually do by the way mine was left in, trying to get some deposit back for cleaning and repairs was stressful, very much on the tenants side and not the landlords!!
Victoria · 1 November 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for feedback Victoria, it enables us to continually review what we do. Certainly it is frustrating if a property is not returned how we as agents and yourself as a landlord would have wished, however this is the purpose of a third party checkout and I understand it was noted within this report. I believe at this point our property management team were able to obtain quotes, agree deductions with the minimum of fuss from the vacating tenant and get a prompt payment made. It is nice to hear that communication was good. If you would like to discuss this matter further please email me at jamessutton@intercounty.co.ukMany thanks,James SuttonLettings Area Director
★★★★★ 5/5
TrustpilotEfficient, proactive and polite agents
From the moment we interacted with the agents at Intercounty I knew they would be the ones we would find our perfect home through. They were very proactive in suggesting suitable properties that matched our search criteria ahead of being publicly listed. Since having our offer accepted they have been very efficient in moving things forward and a pleasure to deal with, answering all our queries promptly. Nothing seems too much hassle. Thank you! Olivia and Ellen in particular have been nothing short of brilliant.
Amy · 31 October 2017 · Intercounty Bishop Stortford
★★★★★ 5/5
TrustpilotKate Green at Intercounty
Kate Green at Intercounty (Chelmsford) provided excellent service throughout the sales process. She was always efficient, knowledgeable and courteous and I have no hesitation in recommending her. Thank you Kate - it was a real pleasure.
Simon · 31 October 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Simon for your 5 star review, it is lovely to hear that Kate has been efficient, knowledgeable and courteous.
★★★★★ 1/5
TrustpilotThey don’t really deserve that star but …
They don’t really deserve that star but I had to put one, your company are a bunch of thieves. Strong recommendation that you don’t use this company!
Lauren · 30 October 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
All feedback is welcomed so thank you for your comments and we are sorry about how you feel. We purposely utilise the services of an independent referencing agency so that this reference can never be deemed biased in anyway. That being said we do understand the frustration if this does not come back with the outcome we would all have hoped for. I understand from the local branch that there may be a change in your circumstances pending which would help solve this situation in the future and they have offered to help in the best way they can.If you would like to discuss this matter further please email me at jamesutton@intercounty.co.uk or our compliance procedure can be found on our website at www.intercounty.co.uk/complaints-procedureMany thanks,James SuttonArea Lettings Director
★★★★★ 5/5
TrustpilotI was very happy with the work …
I was very happy with the work Intercounty did in selling our house. They took the full workload from us, and were effective and efficient,.A great job!
Mr · 27 October 2017 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you Mr Burton for your 5 star review it is lovely to hear we did a great job.
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