5/5
Rating only, no written review.
Agent replied · 20 June 2024
Thank you for your 5 star review

Trusted Agent profile · Essex and Hertfordshire
Verified
★★★★★
5,160 reviews across 12 offices and 5 platforms
Intercounty has 12 offices, in Bishop's Stortford (two offices), Dunmow, Harlow (two offices), Saffron Walden (two offices), Sawbridgeworth (two offices), Stansted (two offices) and Great Dunmow (Essex and Hertfordshire). Together they have 5,160 reviews on five platforms, rated 4.8 out of 5 overall.
4,354
Reviews on Google
All 12 offices
1
Reviews on Yell
Business-wide
736
Reviews on Trustpilot
Business-wide
68
Reviews on allAgents
All 12 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Intercounty's 12 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you for your 5 star review
1/5
Rating only, no written review.
Dear Lori, I am sorry we cant seem to find you on our database. Though your rating is not as we would like, we work constructively to answer any issues and you are very welcome to contact us at williamjobber@intercounty.co.uk and I will happily look in to this further for you. I do hope to hear from you soon.
5/5
Would certainly recommend Intercounty. I've found them professional, diligent, open and honest. They've made the conveyancing process probably as smooth as it could possibly be. Many thanks!
4/5
Helen Mehmet was the stand out Colleague for our recent move, without her help I doubt we would have been able to move to where we wanted, and as smoothly as it went. Worth paying the extra money for
Thank you Nikki we really appreciate you letting us know your feedback on the service that you received and please don't hesitate to let us know if you need any further help in the future.
5/5
Kelly Macavoy is our letting agent at Intercounty and is top class in being efficient to quickly and proactively deal with all issues and is very helpful when advice is required.
Thank you Charles for your 5 star review. Its lovely to hear Kelly was helpful and efficient.
5/5
The experience of being a 1st time buyer although it has turned into a drawn out process has been a pleasant one, starting with Jack showing me round several locations, and Doug Whybrow keeping me regularly updated with progress reports
Thank you Manic for your 5 star review.
1/5
Didn't get to even view anything from this company as they were really unorganised, let me know about viewings being cancelled incredibly late, once was when I was on the train heading to the property. Trying to get any viewings just for one property was a lot harder then other estate agents I've dealt with. They seemed to have an issue with me being self employed even though my partner is employed full time. I asked multiple times for contact via email because of my job which they said they could do but continued to bombard me with calls and voicemails. I spoke to someone different each time I called back, who didn't seem to know what was going on. Once I informed them I had found somewhere with another estate agents they still continued to call me to see how everything was going which I felt was a bit odd, almost like they were checking up on me to see if anything would go wrong with this other estate agents. I ended up blocking the number because of the volume of unwanted calls I had. Kind of glad I didn't go with this company in the end. If you want unwanted calls all the time then by all means go with Intercounty but I wouldn't go back to them.
Dear Beth, Thank you for your feedback and I am incredibly sorry that you feel you have had a bad experience whilst searching for a new home. Unfortunately in some cases gaining access to some properties that are tenanted can be difficult. As in this case, if the tenant call us on the day of the viewings and requests for the appointments to be cancelled, we do need to abide by this and respect their request. I have searched through all of your enquiries and your application screen and cannot find a request to be contacted via email as opposed to telephone but I am sorry if this was mentioned and not documented. Once you had advised us you had found a property, my colleague wanted to give you a quick call to see how everything was going and to see whether you would like us to remove your details from our database. This is something we will do with all applicants that advise us they have found a property, as in some cases applications are not successful. We take customer feedback very seriously at Intercounty so if you would like to discuss this further, please do not hesitate to contact me on reeceknight@intercounty.co.uk. Kindest regards Reece
5/5
I have used Kelly McAvoy at Intercounty as my lettings agent. I cannot fault the speed of response and practical advise she has given me. My letting turned out to be far from straightforward, but Kelly has been proactive and helpful at all times. I would highly recommend.
Thank you Caroline for your review, its lovely to hear that Kelly has been proactive and helpful at all times.
5/5
Dimple has been my contact for the last couple of years and has been attentive and helpful when we have needed assistance. She has kept us on track of where we need to be and made us aware of legalities and given advice where needed. We are happy with the service at this time and plan to stay with InterCounty for the near future. Thanks to her and the team, Morgan and Paul Le Riche
Thank you Morgan and Paul for your review, its lovely to hear Dimple has been helpful and attentive.
5/5
Been a tenant for more than 2 years at a property managed by Intercounty. Kelly Macavoy is our contact person in case of needing. She’s been so helpful all this time, ready to keep us happy and managed to solve our issues very fast. We are very satisfied about her and the agency.
Thank you Pop for your 5 star review. It is lovely to hear Kelly has been so helpful and you are very satisfied with your experience with Intercounty.
5/5
Thank you to all at InterCounty Bishops Stortford, to Meg and Bob and especially Doug. We found their service superb from start to finish, with great communication. They made us feel confident about the whole process, which we could not say the same for PurpleBricks prior to this. Thank you again to the Intercounty team and this is another recommendation why "high street" Estate Agents are still the best.
Thank you Kevin for your 5 star review, its lovely to hear you found the service superb and there was great communication.
5/5
I used to deal with Intercounty for apartment rent for half a year. I wish to continue but my employer has moved so did I. Kelly McAvoy at Intercounty was my property manager, she was my first point of contact to resolve any issues at the property. Kelly has been very helpful at all times, and very quick to respond and act. I would highly recommend this letting agency instead of any other local agencies, I know very bad experience from my colleague renting with another agent, he was dreaming to deal with Intercounty though. It was a pleasure to rent from Intercounty and in particular: Amy, Susan, George.
Thank you Erop for your review and recommending Intercounty.
5/5
I have looked for a house to buy in Bishops Stortford nearly for a year. I found Intercounty estate agents the most professional and patient. Especially Jack Hills, Megan Izhod, and sales progressor Doug Whybrow were second to none in their help towards nominating the house to buy, put an offer, get offer accepted, and get the completion done. I would not hesitate to recommend them! They do great job!!!
Thank you Yavuz for your review and recommending Intercounty. It is lovely to hear the team did a great job.
5/5
bought the property through the agent and experienced extremely supportive and accommodating need of the customer be it buyer / seller. Interacted with Jack and Doug and both are outstanding in terms of customer relationships and would mostly be available over the phone. Doug as a sales progressor helped us get over the line when there were significant challenge in connecting with bottom of the chain and chasing every day from pillar to post. excellent services with Jack available to honour our appointment we sought to visit the property at numerous occassions.
5/5
A massive thank you to Jack for helping us with the purchase of our first home! Jack was very helpful and present throughout the whole process and always happy to go the extra mile even after completion. We had constant support and updates. We would also like to thank Ellen for her time with us!
Thank you Federica for your review, it is lovely to hear Jack was helpful and went that extra mile. We hope you will be very happy in your new home.
5/5
I have used Intercounty Bishops Stortford for the past 12 months and i recommend them highly. Dimple Johal is my property manager and she is top of her game, always quick to respond, and manages to fix any issues that i have in a timely fashion. Overall the service is excellent!
Thank you Spencer for your review, it is lovely to hear the overall service has been excellent.
5/5
We have just exchanged on our property sold by intercounty . The service we have receved from them has been excellent from first contact, always keeping us informed. We would particularly like to mention Doug Whybrow who has continually kept us updated and worked very hard to get us to exchange and completion this week, turned out not to be an easy task! He was always available to speak to and had a never made us feel a nuisance . He was our link between our buyers, both solicitors and us which proved invaluable . Thanks Doug , we really appreciate the work you have done for us . Thanks to Jack too who sold our property . Would also like to mention the system in place for letting us know when the property was being viewed , It was very good, also the follow up to viewings. Would not hesitate to recommend the company .
Thank you Julie for your review and recommending the Intercounty.
5/5
Thank you to all the staff at Intercounty for handling the sale of our house. Jack Hill’s you were utterly professional but also kept me sane during the process and Doug Whybrow for keeping us updated all the way along, we barely spoke to our solicitor as Doug did all the chasing up for us. You were amazing and we want to thank you all.
Thank you Nicki for your review, it is lovely to hear the team in Bishop's Stortford were amazing.
5/5
I rented a property from Dan at…
I rented a property from Dan at Intercounty recently, we had a tight turn around but he did everything with ease, did a fantastic negotiation between the Tenant and Landlord to get the let complete and was a pleasure to deal with. Would thoroughly recommend them.
Thank you Sarah for your review, it is lovely to hear Dan was fantastic and you would recommend Intercounty.
5/5
Andrew,Jenny and teams at InterCounty…
Andrew,Jenny and teams at InterCounty Dunmow did a fantastic job in getting our house sold in double quick time which was essential as we had found our ideal home but needed to ensure we delivered. They were quick off the mark in getting details together, enthusiastic in showing people around and gave helpful advice when needed.All in all a first class service and one i am happy to recommend.well done one and all
Thank you Mark and Janina for your review, it is lovely to hear the team at Intercounty Great Dunmow did a fantastic job. We wish you all the best in your new home.
5/5
Great company to use, Amy and all of the staff are very friendly, efficient and professional. I wouldn't use anyone else!!
Thank you Ryan for your 5 star review and it is lovely to hear the team were friendly, efficient and professional.
4/5
I have just completed a tenancy and found Joe to be very helpful and efficient. The other staff I spoke to were also very friendly .
Thank you for your review Pat, it is lovely to hear you found Joe helpful and efficient.
5/5
Intercounty's friendly staff have been very helpful with a challenging sale process. I would certainly recommend them!
5/5
This is the second time Intercounty have impressed me. They dealt with a very difficult and long property chain in a professional and friendly way. Highly recommend.
Thank you Lisa for your review and recommending Intercounty.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Intercounty is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Intercounty is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in four years, the group and its branches: 2012, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2014.
Lettings Agency of the Year by year, 2012 to 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 1 Gold Lettings Agency of the Year Awards 2014 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

Intercounty and its branches won The Negotiator Awards in one year, most recently 2019.
Negotiator Awards winners in one year, the group and its branches: 2019.
Negotiator Awards by year, 20192019 2 Gold The Negotiator Awards 2019 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Intercounty a message.
Bishop Stortford has the most, with 1,610 reviews rated 4.7 out of 5, followed by Bishop's Stortford (21 North Street) with 1,305.
The 12 Intercounty offices, by town:
Yes. In The Trusted Agent 2026 awards, Bishop's Stortford won Platinum and Harlow won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 8 other industry awards since 2012.