Trusted Agent profile · Essex and Hertfordshire

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Intercounty estate agents in Bishop's Stortford, Dunmow, Harlow and 4 more

4.8

★★★★★ Excellent

5,160 reviews across 12 offices and 5 platforms

www.intercounty.co.uk

Intercounty has 12 offices, in Bishop's Stortford (two offices), Dunmow, Harlow (two offices), Saffron Walden (two offices), Sawbridgeworth (two offices), Stansted (two offices) and Great Dunmow (Essex and Hertfordshire). Together they have 5,160 reviews on five platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

4,354

Reviews on Google

All 12 offices

Yell logo

1.0 / 5

1

Reviews on Yell

Business-wide

Trustpilot logo

736

Reviews on Trustpilot

Business-wide

allAgents logo

68

Reviews on allAgents

All 12 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Intercounty's 12 offices, most reviewed first. Each has its own page.

Latest reviews from every Intercounty office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Trustpilot

Proactive and polite customer service…

Proactive and polite customer service from James and Olivia who did a great job for us with buying and selling and Doug who drove through/progressed up to completion. Only let down by our use of intercounty’s own recommended firm of solicitors who were painfully inefficient.

Natalie · 15 August 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your lovely comments about our staff, James, Olivia and Doug. We are sorry that that you found the service from our recommended solicitors painfully inefficient, rest assured we will follow up with them to understand this better.

5/5

Trustpilot

Intercounty in Bishop’s Stortford

Intercounty in Bishop’s Stortford were very informative and professional in dealing with both the sale of our property and purchase of the new one. Doug Whybrow kept us well informed throughout the conveyancing process with regular phone calls to both ourselves and our solicitor. James Nunn and Olivia Vanlint continuously supplies us with information on new properties and viewings during the house hunting process, keeping us in the loop with everything going on. Would highly recommend this branch.

Mr/Mrs · 15 August 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Mr & Mrs Hawkins. Its lovely to hear you would recommend our branch in Bishops Stortford.

4/5

Trustpilot

Helen Mehmet did a good job

Helen Mehmet graciously drove me from property to property in winter 2018/19, listened to our requirements, saw how much we had brought from South Africa, and then searched for something that could meet our needs. I think she did a good job of showing me a range of sizes and locations so that I could understand where our property fits into the housing stock on the market.She was always friendly and professional and came up with two properties that were potentially suitable. There is probably a bigger property out there but we settled on a house built in 1956. Being old it needs some work but it is ours: no more paying rent (and therefore paying off the landlord's mortgage!). We have parking, a garage and a room we have dedicated to laundry: drying, ironing, folding all in one place. Fantastic!Buying a house in the UK was onerous: we discovered it is a very expensive process, complicated, confusing and stressful. In that regard our solicitor from Premier Property really looked after our interests and advised us.

Cecilia · 14 August 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Cecilia. Helen has extensive knowledge of the Bishops Stortford area, it is lovely to hear such kind words and we are glad as a company to have been a part of your journey in finding your new home.

5/5

Trustpilot

Thank you to the Braintree Letting Team…

Thank you to the Braintree Letting Team at InterCounty. From walking in the door of the office to make an enquiry about letting my property to securing the tenancy was less than a week!!A special thank you must go to Chloe and Luke for quickly providing me with all the information I needed and for organising everything so efficiently. Many thanks,Alison

Alison · 12 August 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Alison. It is lovely to hear how quick and efficient Chloe and Luke were in finding you tenant.

5/5

Trustpilot

Great Team

Intercounty were the agent who sold me my new house. Transaction got stressful towards exchange, but Andrew and the team kept me well informed and helped to get it across the line. All of the team at the Great Dunmow team were professional and friendly at all times. Nothing seemed too much for them. Special mention to Andrew, Ben and Katie. Keep up the good job guys. Helen X

Helen · 7 August 2019 · Intercounty Saffron Walden (57 High Street)

Agent replied · 13 June 2024

Thank you Helen. It's great to hear such positive feedback. I will ensure your review is shown to the Great Dunmow team.

1/5

Trustpilot

Very disappointed with intercounty safety issues

Very disappointed with intercounty. In the process of leaving the property we discovered that the electrics have not been tested since 1992 with the recommendation that they were tested again in 1997 written on the box. When we informed Intercounty of this they stated that it is not a legal requirement to test the electrical safety of a property! However, it is a legal responsibility to check that the property is electrically safe. We also discovered that all electrics were kept on a wooden box which is of course a fire hazard not only to the property that we were renting but to surrounding properties! Intercounty don't seem to take the safety of their tenants very seriously which is disappointing especially when young children were living in the household. At the beginning of the tenancy we had just moved in with a new born baby, the property smelt of burning rubber. It took intercounty weeks to get anyone to come and look at it. As soon as they discovered that it was not carbon monoxide (which is odourless) they failed to bother with any further tests. It was down to us to get out environmental health. Prior to moving into the property it was infested with moths which intercounty failed to disclose. We spoke multiple times to them and they failed to do anything about it. The moths destroyed numerous items of our clothing and soft furnishings despite our best attempts to get rid of them. Upon leaving the property intercounty are expecting us to pay for the damage caused by the moths to the carpets! They have no trace of any of the complaints that we made about the property during our stay and it is now up to us to find evidence of this. Really disappointed by their appalling customer service and the way that they have endangered our family.

Unknown · 5 August 2019 · Intercounty Saffron Walden (57 High Street)

Agent replied · 13 June 2024

Many thanks for your review. We acknowledge your comments and issues raised.Firstly it is important to say we work wholly within current legislation and any improvements to safety would always receive our complete support.For clarity we have gone over and above to seek further electrician clarification and we can confirm the installation was compliant at that time and the housing is consistent with many installations of this time.Having also checked the situation with the smell, two engineers were sent out three times in the evening but were unable to identify any issues. We are aware that environmental health were contacted but understand they could not offer any additional advice on further investigation? Should this not have been the case please kindly advise.Lastly we would wish to advise that the check out report is not conducted by Intercounty themselves but an independent inventory company so it represents a totally unbiased report.We do understand your frustrations at proposed deductions however hope this helps clarify Intercounty’s role in this process.

5/5

Trustpilot

Harry Stylianou - thank you

Harry's been dealing with me since I rented this new flat and I can only say he's very friendly, easy to talk to and professional. I love his prompt attitude to help anytime I need him to. Thank you again.

Kumiko · 29 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review - It's lovely to hear about Harry's professional & friendly attitude towards finding you a home.

5/5

Trustpilot

thank you!

Doug communicated with me in a efficient yet friendly manner throughout what sometimes can be a stressful process, giving the reassurance needed that we would push the process forward at all times. Great customer service thank you!

Sarah · 26 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you Sarah for your review. Its great to hear Doug was there to help guide you through what is a stressful process. Doug is committed to providing first class customer service.

4/5

Trustpilot

A bit of oomph

In tricky circumstances, Doug and team put the effort in to make sure that the process got done. Sometimes you need people with a bit of oomph and enthusiasm, and that’s what the Bishops Stortford team has. J and R.

James · 25 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review James. Its great to hear such positive feedback and they got the process done for you.

5/5

Trustpilot

Great service from Doug and team at…

Great service from Doug and team at Intercounty From the moment of putting the house on the market to selling Doug and team were fantastic. Such great customer service. We used Intercounty 13 years ago to sell our house and would only ever use them to sell as they really do provide the best localised service. Doug kept us in the loop and was always positive, friendly and helpful. Thanks also to Will, Angela and Jack.

Natasha · 25 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Natasha. It is really lovely to hear about your experience with Intercounty and the customer service provided by our team.

5/5

Trustpilot

Great Support from Intercounty / Doug Whybrow

Great Support from Intercounty & especially Doug Whybrow, who personally ensured that our sale was processed on-time and as quickly and smoothly as possible.

Kevin · 25 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Kevin. It's good to hear how great Doug handled your sale and your timescales were met.

5/5

Trustpilot

Excellent experience

Excellent experience in Bishop’s Stortford. All the team at Intercounty have been extremely helpful and professional. Special thanks to Helen, Doug, Reece, Will and Amy. Would highly recommend.

B.M · 23 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Ben. It is extremely important for us to deliver and meet client expectations. Its great to hear about your experience with us.

5/5

Trustpilot

I would just like to thank all the team…

I would just like to thank all the team from the Bishop Stortford office , especially Will the manager and Doug Whybrow who have both been absolutely brilliant throughout a very tough purchase !! Would highly recommend them ! Thank you so much , Annie xx

Barnes · 19 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Annie. Its wonderful to hear how Will and Doug helped you through the process of your purchase.

5/5

Trustpilot

A brilliant service

A brilliant service! James and the team in braintree where friendly, extremely helpfull in finding a property. Would definitely recommend using there service.

Nathan · 18 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Nathan. It is great to hear you are happy with our service and we are grateful we were able to be a part of your journey to find you a property.

5/5

Trustpilot

I have dealt with Intercounty for the…

I have dealt with Intercounty for the past 10 years both in a buying, selling & renting capacity.I wouldnt hesitate in recommending them - they always go beyond the call of duty.A special mention for Jack Doug & Caroline

Sue · 17 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Sue. Its lovely to hear how you have dealt with us for 10 years and been a loyal client to Intercounty. We would like to take this opportunity to thank you for your business.

5/5

Trustpilot

Professional service

Excellent friendly and professional service from Lauren and Helen at Dunmow Intercounty who managed to complete a very quick turnaround on our rental negotiation. I would highly recommend their services.Dino

Dino · 17 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Dino. It's great to hear how professional Lauren and Helen were dealing with negotiations.

5/5

Trustpilot

All employees I contacted were very…

All employees I contacted were very helpful and as quick as they could be about arranging repairs act to my property.

John · 16 July 2019 · Intercounty Saffron Walden (57 High Street)

Agent replied · 13 June 2024

Thank you for your review John. Its lovely to hear how our Property Management team were able to help and deal with your repairs in a quick and efficient manner.

5/5

Trustpilot

Brilliant service from the beginning of…

Brilliant service from the beginning of the process to completion. Josh and the team especially Claire and Lisa did a great job in selling the property very quickly, keeping us informed and things on track.Thank you so much. Would definitely recommend Intercounty.

Susan · 16 July 2019 · Intercounty Saffron Walden (57 High Street)

Agent replied · 13 June 2024

Thank you for your review Susan. Its always amazing to hear our clients say they would recommend us. Customer Service is extremely important to Josh, Clare and Lisa.

5/5

Trustpilot

Flat rental

After deciding to rent my flat I saw 3 agents from different companies.I was most impressed with Dan from the initial meeting, he was very thorough, had excellent knowledge of the rental market and great advice for a new landlord.He worked with me to my timeframe and after advertising the flat to rent it was taken 4 days later!I wasn’t aware there was so much to sort out when renting a property, however I can say that working with Dan has made the process as easy as possible for me. Nothing was too much trouble, whether it was a query I had via email or telephone, and always responded the same day. When I was packing he came to me at the flat as it was easier for me.Excellent customer service and I cant recommend Dan highly enough.Many thanks Diane

Ms · 15 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Diane. Its really lovely to hear you would recommend Dan. Dan prides himself on his customer service but also on his local knowledge as well as the legislation which comes with renting properties. Thank you for your business.

5/5

Trustpilot

Very professional

Me and my partner were looking for our new place to rent and I must say all the team in Bishop’s Stortford was absolutely fantastic helping us through all the process. A special thanks to Harry he is been so professional and patience with us, booking lots of viewings and helping us finding exactly what we were looking for.

Carolina · 11 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for review Carolina . We are glad to have been a part of your journey in finding your home.

5/5

Trustpilot

Excellent service

Excellent service, plenty of viewings booked in the first couple of weeks. Once we found a buyer Doug Whybrow kept us fully informed and resolved one or two issues that we had.All in all an excellent service!!Chris B

CTB · 11 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your view Chris. its great to hear Doug kept you informed up to the point of an Exchange. and was able to help out with issues along the way.

5/5

Trustpilot

Exceptional service and very friendly staff

Having tried to sell my house with another agent last year, I used Intercounty this time. In a very tough market, they managed to book plenty of viewings and I was delighted to sell to a lovely family who live nearby. It was important to me that the house that I have lived in for nearly 20 years went to someone who loves it as much as I do. Helen, in particular, worked exceptionally hard for me, securing the initial offer well into the evening. I am extremely grateful to her for all her hard work. Doug also kept me sane, particularly around the time of exchange which I was finding very stressful. He worked tirelessly on my behalf and I am extremely grateful to him too. William, Olivia, James and Jack also deserve a mention - everyone did their very best for me. If you are wondering whether to use an agent with a more expensive fee than, for example, online agents do it. They were worth every penny.

Autumn · 10 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Autumn Beauty. Our clients are very important to us and we are happy to hear how Helen was able to negotiate the offer on your property with Doug guiding you through to an exchange. We really appreciate the recommendation.

5/5

Trustpilot

Very polite and professional.

Rating only, no written review.

JASON · 4 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Jason.

5/5

Trustpilot

Excellent service

Excellent service, Rebecca was very professional. Highly recommend

Miss · 3 July 2019 · Intercounty Bishop Stortford

Agent replied · 5 July 2023

Thank you for your review Solange. Its lovely to hear you would recommend us.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Intercounty is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Intercounty is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in four years, the group and its branches: 2012, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2014.

Lettings Agency of the Year by year, 2012 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Intercounty and its branches won The Negotiator Awards in one year, most recently 2019.

Negotiator Awards winners in one year, the group and its branches: 2019.

Negotiator Awards by year, 2019

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Intercounty

Which Intercounty office has the most reviews?

Bishop Stortford has the most, with 1,610 reviews rated 4.7 out of 5, followed by Bishop's Stortford (21 North Street) with 1,305.

Where are the Intercounty offices?

The 12 Intercounty offices, by town:

Has Intercounty won any awards?

Yes. In The Trusted Agent 2026 awards, Bishop's Stortford won Platinum and Harlow won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 8 other industry awards since 2012.

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