Trusted Agent profile · Essex and Hertfordshire
Verified
★★★★★
5,160 reviews across 12 offices and 5 platforms
Intercounty has 12 offices, in Bishop's Stortford (two offices), Dunmow, Harlow (two offices), Saffron Walden (two offices), Sawbridgeworth (two offices), Stansted (two offices) and Great Dunmow (Essex and Hertfordshire). Together they have 5,160 reviews on five platforms, rated 4.8 out of 5 overall.
4,354
Reviews on Google
All 12 offices
1
Reviews on Yell
Business-wide
736
Reviews on Trustpilot
Business-wide
68
Reviews on allAgents
All 12 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Intercounty's 12 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAn outstanding Estate Agents and so glad we put or Sale through these guys. Brandon and the team were always available to talk to and kept hot on the heels of Solicitors and putting the right amount of pressure on 3rd parties when needed. …
5/5
GoogleWe have to thank the team at Stansted for helping us through out our sale and keeping us informed of the progress. It all went very smoothly with just a hiccup at the end due to someone at the end of our chain, so completion was a glass of …
5/5
GoogleOne year ago I was looking for place to live at Sawbridgeworth, It was first time for me to rent apartment by myself. Daniel helped me to find the perfect one, also he spend a lot of time with me explaining all the paper work I had to sign …
5/5
GoogleJoe at Intercounty has been very helpful in helping us to rent a property with them. He has responded quickly to every query and is always happy to help. The renting process has been very easy, all documents have been able to be signed …
5/5
GoogleMy wife and I were most impressed by all the help, patience and courtesy shown by every member of the Dunmow team. They showed us round several properties until we found the one we wanted. It was not an easy transaction chiefly due to …
5/5
GoogleHave used Intercounty for years now for our rental property. The reason being "Helen White'. Can not fault the service she provides - professional and trustworthy and always cheerful and happy to help with any concerns you have, taking …
5/5
GoogleDealt with Jenny at Intercounty Dunmow during the search for our new home, Jenny was so helpful in fact one of the most helpful and approachable that we came across. As a buyer I would definitely recommend Intercounty to those putting …
1/5
TrustpilotTerrible
Terrible , no communication,don’t use Intercounty. We had to make numerous phone calls every day and email our chain ourselves otherwise nothing would have happened . So so dissatisfied, disappointed and upset . The whole experience has been a huge trauma , will never move again .
We are very sorry to hear you are not happy with service provided by Intercounty. We take complaints extremely seriously. Please email alexandracoenen@intercounty.co.uk and we will investigate your complaint further.
5/5
TrustpilotThe staff was extremely helpful and friendly.
The staff at Intercounty couldn't have been more helpful and friendly.They were fantastic at communicating and I always knew what was going on during the sale of my house. They dealt with a difficult tenant on my behalf and made sure everything went smoothly with the buyers.I'm very thankful for all their help.
Thank you for your review Sussie - Its fantastic to hear such great feedback. Congratulations on the sale of your property,
5/5
TrustpilotChloe Haken and Luke Harrison at…
Chloe Haken and Luke Harrison at Braintree had to work very hard in the final days of securing the tenants for our property through no fault of their own AND neither was it ours or the tenants!! The referencing agency, sadly I do not have their name yet, fell woefully short of what it says on the tin, REFERENCING. They failed to pursue the stumbling block as ferociously as these two employees had to and dealing with the payroll department of a High Street frozen food company who only deign to answer their phones for two hours a day has to be experienced to be believed! Such incompetence and indifference. Chloe had been on hold for nearly half an hour to this company when we arrived in the office and finally she got through and explained very clearly what was required and we needed it now not next week. She got it. These two have more patience than I have and now our tenants are moving in after a delay of many days. Thank you Chloe and Luke.
Thank you for your review Angela. Its great to hear such positive feedback about Chloe & Luke.
5/5
TrustpilotGreat service
Great service, very efficient and superb customer service, highly recommend
Thank you for your review Stephen. Its great to hear such positive feedback.
5/5
TrustpilotIntercounty have been fantastic
Intercounty have been fantastic from the beginning right through to the day we sold our house. The promotion of our house and the specification of the sales brochure was excellently thought out and attractive to new buyers.Andy was always available when we needed him and everyone at south Woodham branch were friendly and approachable.They have always been quick to chase up other buyers and solicitors within the chain to ensure that all sales and purchases run smoothly.If we ever sold again we would definitely use Intercounty.
Thank you for your review Brian. Its fantastic to hear about the service you received from Andy. Congratulations on the sale of your property.
5/5
TrustpilotExcellent service above and beyond
Excellent service above and beyond. Brandon especially pursued all issues to ensure completion. Would highly recommend inter county.
Thank you for your review Lorraine. Its great to hear how happy you are with service provided by Brandon.
5/5
TrustpilotHighly recommended
Although I was unable to find a property through Intercounty I found their staff to be proactive and professional. My thanks to Harry Stylianou who dealt with me throughout and was extremely enthusiastic, genuine and professional. I would certainly recommend Intercounty.
Thank you Barry for your review. Its really lovely to hear your feedback about Harry and that you would recommend us.
5/5
TrustpilotExcellent job
Excellent job. Will, Doug and all of the team were friendly helpful and professional at all times. They went above and beyond to provide an excellent service and guide us through a complicated sale. They were always available to offer advice and support and I cannot recommend them highly enough
Thank you for your review Timothy. Its great to hear your feedback for Will/Doug and the team and how they went above and beyond.
5/5
TrustpilotSaffron Walden Branch
Saffron Walden BranchCharlotte was very helpful towards my recent purchase, gave me plenty of time to view the property, was very quick to respond to any questions I had, was always happy on the Phone which goes along way. Thank you for makeing our first property purchase so easy.
Thank you Thedorou for your review and thank you for letting us be apart of the journey in finding your first new home. Its great to hear such positive feedback.
5/5
TrustpilotRecent Purchase
Lisa, Clare, Charlotte, Abi and Josh were all hugely helpful in managing my recent purchase. They were patient, proactive and, above all, personable.
Thank you for your review Cherry and congratulations on your property. Its lovely to hear such positive comments about our team at Saffron Walden.
5/5
TrustpilotJosh Nahome and Team at Saffron Walden
I can only start by saying huge thank you to Josh, Charlotte, Lisa and the team for their help with our recent purchase. The process from start to finish as been both stress free and enjoyable thanks to the teams efforts. The team have all been on top form, very professional and hard working from the girls coming out on various viewings (of which we may have overstayed our welcome sometimes) to Josh working behind the scenes to progress the sale while having to endure numerous phone calls from myself. I cannot say anything more positive but to only try it for your selves. The team have gone above and beyond. If you’re selling or buying, this is the team for you. Thanks again. Jack & Charlotte
Thank you Jack & Charlotte and congratulations on your new home! Its lovely to hear your comments about our team at Saffron Walden and we are glad to have been a part of your property journey.
5/5
TrustpilotExcellent service from Braintree branch
I was very pleased with the way Caroline, james and Luke from the Braintree branch manged my let.The property was presented excellently both on the internet and on the brochure.From start to finish everything was very professional and helped me to make the right choices regarding the tenants.Very well managed and helpful. Would recomment without hesitation.
Thank you for your review J McLean and thank you in advance for recommending us. It's fantastic to hear how Caroline, James & Luke dealt with your property and found you the right tenants.
5/5
TrustpilotJason Hall and his team at Intercounty…
Jason Hall and his team at Intercounty have found us the buyer we hoped for,a family who value our home and should enjoy it as much as we have done for nearly fifty years.We are very pleased with the sale.
Thank you for your review Mrs Crossland. It's lovely to hear how pleased you are with how Intercounty dealt with the sale of your home.
5/5
TrustpilotGreat service throughout the process of...
Great service throughout the process of selling my house. Very professional from the outset and did good job of marketing our property. Viewings were very well managed with prompt and clear feedback. When a couple of things went awry during the sale (not Intercounty's fault) they were very proactive in helping us to sort everything out.
Thank you for your review Steve - Its great to hear you are happy with our service from start to finish. Congratulations on the sale of your property.
4/5
TrustpilotJosh and his team are fantastic they…
Josh and his team are fantastic they made the selling of my house so easy and uncomplicated many thanks again. From a happy seller Neil
Thank you for your review Neil. Its great to hear you are happy with the service we have provided.
5/5
TrustpilotGreat service
Thank you to Dough for helping with our purchase. We were kept fully updated throughout the process. Great service.
Thank you for your review Kathryn. its great to hear you were kept updated throughout by Doug,
5/5
TrustpilotA huge thank you to Jack and the team…
A huge thank you to Jack and the team for their help with my recent purchase. The process became rather lengthy and stressful but Jack was helpful, understanding, reaponsive and thoroughly professional throughout. He has a real talent for understanding people and their needs. I would highly recommend Intercounty's services.
Thank you for your review Lisa. Its really great to hear your positive feedback about Jack. Congratulations on your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Intercounty is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Intercounty is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in four years, the group and its branches: 2012, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2014.
Lettings Agency of the Year by year, 2012 to 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 1 Gold Lettings Agency of the Year Awards 2014 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Intercounty and its branches won The Negotiator Awards in one year, most recently 2019.
Negotiator Awards winners in one year, the group and its branches: 2019.
Negotiator Awards by year, 20192019 2 Gold The Negotiator Awards 2019 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Intercounty a message.
Bishop Stortford has the most, with 1,610 reviews rated 4.7 out of 5, followed by Bishop's Stortford (21 North Street) with 1,305.
The 12 Intercounty offices, by town:
Yes. In The Trusted Agent 2026 awards, Bishop's Stortford won Platinum and Harlow won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 8 other industry awards since 2012.
