Trusted Agent profile Β· Essex and Hertfordshire

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Intercounty estate agents in Bishop's Stortford, Dunmow, Harlow and 4 more

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

5,133 reviews across 12 offices and 6 platforms

www.intercounty.co.uk

Intercounty has 12 offices, in Bishop's Stortford (two offices), Dunmow, Harlow (two offices), Saffron Walden (two offices), Sawbridgeworth (two offices), Stansted (two offices) and Great Dunmow (Essex and Hertfordshire). Together they have 5,133 reviews on six platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

4,326

Reviews on Google

All 12 offices

Facebook logo

5.0 / 5

1

Reviews on Facebook

All 12 offices

Yell logo

1.0 / 5

1

Reviews on Yell

Business-wide

Trustpilot logo

736

Reviews on Trustpilot

Business-wide

allAgents logo

68

Reviews on allAgents

All 12 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Intercounty's 12 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Intercounty is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Intercounty is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in four years, the group and its branches: 2016, 2015, 2014, 2012. A Lettings Agency of the Year winner every year since 2014.

Lettings Agency of the Year by year, 2015 to 2012

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Intercounty and its branches won The Negotiator Awards in one year, most recently 2019.

Negotiator Awards winners in one year, the group and its branches: 2019.

Negotiator Awards by year, 2019

Source: The Negotiator Awards winners lists, as published, linked by year.

Latest reviews from every Intercounty office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Thank you James and Doug!

I have been very impressed by the service I have received from Intercounty, Bishops Stortford. In particular, James with viewings and the start of my purchase process, and then Doug who has been great at keeping me informed with progress, and was straight on the case when a chaser was required. I would definitely recommend Intercounty to any buyers.

Charlotte Β· 13 August 2020 Β· Intercounty Bishop Stortford

Agent replied Β· 5 July 2023

Thank you for your review Charlotte. its great to hear positive feedback. Congratulations on your new home.

5/5

Trustpilot

An amazing team!

We have started purchasing our property a few days before the lockdown. The entire team was just amazing in keeping us informed and reassured during the whole process, despite all the difficulties associated with furlough, social distancing, etc. During the entire time, they have been in contact with us and the seller. Being first-buyers, we had plenty of questions and worries, but they were always there for us. We would highly recommend Intercounty and especially this team!

Emanuele Β· 13 August 2020 Β· Intercounty Bishop Stortford

Agent replied Β· 5 July 2023

Thank you for your great review Emanuele. Its lovely to her about the reassurance you received from the during your purchase. Thank you for recommending us.

5/5

Trustpilot

Brandon was brilliant :)

Wish we could have gone with them from the off, rather than wasting time with other agents in the area.... Brandan was absolutely fantastic and always helped to keep our mind at rest while we stressed and panicked! The only downside is the conveyancers they are associated with, however intercounty themselves were superb 😊

Fiona Β· 29 July 2020 Β· Intercounty Bishop Stortford

Agent replied Β· 5 July 2023

Thank you for your review Fiona. Its great to hear the positive feedback on Brandon. If you could email the our Sales Director Andrew Kershaw at andrewkershaw@intercounty.co.uk with your comments on Intercounty Conveyancing we will be sure to look into this.

5/5

Trustpilot

Brandon was brilliant :)

Wish we could have gone with them from the off, rather than wasting time with other agents in the area....Brandan was absolutely fantastic and always helped to keep our mind at rest while we stressed and panicked! The only downside is the conveyancers they are associated with, however intercounty themselves were superb 😊

Fiona Β· 29 July 2020 Β· Intercounty Bishop Stortford

Agent replied Β· 5 July 2023

Thank you for your review Fiona. Its great to hear the positive feedback on Brandon. If you could email the our Sales Director Andrew Kershaw at andrewkershaw@intercounty.co.uk with your comments on Intercounty Conveyancing we will be sure to look into this.

5/5

Trustpilot

Excellent Service from all at Intercounty Saffron Walden

We had been on the market with another local agent for some time and decided to change agent to try a fresh approach. We received an offer within 2 weeks of instructing Intercounty. We were also given great support in our house search. The agents took time to get to know us and our needs and we felt very supported at all times. The agents chased solicitors to progress our sale and purchase as they knew we wanted to move quickly. Big thanks in particular to Clare and Charlotte. I would not hesitate to recommend Intercounty Saffron Walden for your next house sale or purchase.

Jonny Β· 20 July 2020 Β· Intercounty Bishop Stortford

Agent replied Β· 5 July 2023

Thank you for your review Jonny. Its great to hear how supported your felt with your sale and purchase from Clare and Charlotte. Congratulations on your new home.

4/5

Google

Rating only, no written review.

Sue Β· 18 July 2020 Β· Intercounty Great Dunmow

1/5

Yell

They look out for the landlord, but renting tenants are presumed liars.

We rented Orchard Cottage in Ickleton. Intercounty were the letting agency. Set-up was ok; they took their cut for doing little, we moved in. Toward moving out date it came to light our necessary follow-up comments to the check-in inventory had never been filed! E-mails replied with 'we cannot comment' fob-offs. Biggest gripe; Intercounty filed paperwork to return our initial Β£1800 deposit, but done minus 27% for 'alleged' rent arrears. Fact is, we had evidence to prove we were not in arrears, but Intercounty were not interested & accepted the landlords lies. So we were stuck in a 100 day wait for the remaining 27% of our deposit to be returned, which it was after an independent inquiry found we were not in arrears. Yet with with just an inkling of common sense & briefest amount of time to look at our evidence, Intercounty could've saved all parties the time & hassle of that procedure. But let's face it, the only side they're currently making money from is the landlord, David Human.

MarkW-1930 Β· 14 July 2020 Β· Intercounty Saffron Walden

1/5

Trustpilot

Okay, we're in the minority of negative reviews here, but you oughta' least read this as a potential warning!

We rented Orchard Cottage in Ickleton for just shy of 5-years and Intercounty Saffron Walden acted as the 'middle' company we dealt with only at the start of the tenancy and then the end. Initially the set-up was fairly straightforward, they took their pretty big chunk of change for doing very little and we got on with moving in. However toward our moving out date 5-years later it came to light that our (the tenant’s) follow-up comments to the original, and quite poorly evidenced, check-in inventory had never been filed/saved, and they’re kinda' necessary to back-up any potential issues, especially when you have the type of landlord who’ll re-straighten used nails, circling for potential extra cash to pick up. Now to be fair, e-mails were answered reasonably quickly, yet every single one was just a simple 'we cannot comment' fob-off, and it's really hard to see why we even had to deal with Intercounty at the end of the tenancy. Anyway, the biggest gripe is, Intercounty filed the paperwork to return our initial deposit, which was 2-months worth of rent, but this was done with a deduction of 27% for 'alleged' rent arrears. Fact is though, with bank statement evidence we could prove we were not in any arrears, in fact we'd manage to over-pay rent and were actually owed money by the arithmetically challenged landlord. But Intercounty were not interested in this 'evidence' and merely took the landlord’s say-so without him supplying any evidence to back up his fictitious claim. So it’s interesting to note there's a follow-up comment on here from Intercounty to another miffed reviewer on 20 Feb 2020 that states 'If deductions are proposed we do understand this will not always be received well however there will always be supporting evidence in relation to this'. Erm, really? So where was the supporting evidence we were due? Intercounty, I shall repeat, just sided with the landlord based solely on his say-so without him providing ANY evidence, whereas we have full black and white financial statements showing exactly how much was paid and when, proving NO money was owed by the tenants at the end of the tenancy agreement. So now we're needlessly stuck in a 3-month wait for the remaining 27% of our deposit to be returned, which it will be as bank statements do not lie (unlike landlords) whilst our evidence is reviewed by a third-party. Yet with just an inkling of common sense and the brief time to look at our hard evidence Intercounty could've saved all parties the time and hassle now being incurred because, let's face it, the only side they're currently making money from is the landlord (and his many, many properties). And just for the record, the landlord (DAVID HUMAN) broke several of his contractual tenancy agreement obligations, which as another reviewer has pointed out - Intercounty let slide, plus allowed a large and structurally dangerous outside flint-stone building (barred from use for the final 18-months of our tenancy, without any rent deduction) situated in the properties garden to remain hazardously unstable and unfixed, even though it was pointed out that it was starting to crumble back in 2015, thus potentially putting the tenants at risk. Summary; if you’re a landlord Intercounty will look out for you. If you’re a renting tenant expect a meaningless smile with a smattering of incompetency. UPDATED EDIT, 14/07/2020: Finally, an independent inquiry has determined, we the tenants, were NOT in any rental arrears (as stated all along) and shall now, over 3-months later, receive back OUR initial deposit money in full. Thanks again for the needless time-wasting Intercounty; I guess it would have been some kind of issue to you had it been YOUR money....

Mark Β· 14 July 2020 Β· Intercounty Saffron Walden (57 High Street)

Agent replied Β· 13 June 2024

Hi Mark. I am sorry that you felt you had to write this review given your recent experiences. I would be happy to speak to you on the phone at some point and address any of your concerns, however I do understand that the property you rented was not under our management and as such we were unable to resolve these issues stated surrounding your tenancy. I am contactable on 01799 513 224 should you wish to discuss. Oliver West.

5/5

Google

Julia Sansom is the property manager of the house we rent and every time we need she replies our emails after 5 minutes, she is very kind and helpful. Also we had a problem with our water tank and I called and spoke to Kathryn Keats, a lovely lady, very patient on the phone. After 2 hours of my call we had the contractor stepping in the house and the problem was fixed! Thank u Kathryn, you are a star! Julie, the lady that comes to check the house from time to time is very nice as well. All of them have an excellent customer service, I will never use another agency in town again, love it!

Cristiane Β· 13 July 2020 Β· Intercounty Bishop Stortford

5/5

Trustpilot

Brilliant work from Intercounty.

We have only started renting our property through intercounty. Since we moved in (during lockdown) we have been very happy with the work of Allison Branch and her contractor Terry. Allison is always on hand if you’ve got a problem. When problems have arisen, a Allison has sent Terry out to solve the problem. Today he has laid a new floor in my kitchen. Terry is a very polite man, I feel very comfortable around him and he is very kind and playful with my 3 year old daughter. I have never felt so comfortable with a contractor before. He listens to what needs to be done and carry’s out the work to a very high standard. Thank you Allison and Terry for all your hard work.

Emma-Louise Β· 8 July 2020 Β· Intercounty Saffron Walden (57 High Street)

Agent replied Β· 13 June 2024

Thank you for your review Emma-Louise. Its great to hear you are happy with your Property Manager Allison and also the contractors who visit our Managed properties.

5/5

Trustpilot

Brilliant work from Intercounty.

We have only started renting our property through intercounty. Since we moved in (during lockdown) we have been very happy with the work of Allison Branch and her contractor Terry. Allison is always on hand if you’ve got a problem. When problems have arisen, a Allison has sent Terry out to solve the problem. Today he has laid a new floor in my kitchen. Terry is a very polite man, I feel very comfortable around him and he is very kind and playful with my 3 year old daughter. I have never felt so comfortable with a contractor before. He listens to what needs to be done and carry’s out the work to a very high standard. Thank you Allison and Terry for all your hard work.

Emma-Louise Β· 8 July 2020 Β· Intercounty Bishop Stortford

Agent replied Β· 5 July 2023

Thank you for your review Emma-Louise. Its great to hear you are happy with your Property Manager Allison and also the contractors who visit our Managed properties.

5/5

Trustpilot

We are so happy!!

My fiance and I have just purchased a property with Intercountry Estate and we felt we should share our experience so far. Right from the beginning we were pleasantly surprised with how laid back, non pushy, however extremely knowledgeable and very helpful Peter was. He allowed us to look through the house without breathing down our necks and any questions we had, he knew the answers. We have also dealt with Lisa, who has been extremely helpful booking multiple viewings to the same property and an excellent communicator between us and the seller. We are still in the very early stages of the process but we feel extremely comfortable and at ease, with both Intercountry Estate and the sellers.

Trisha Β· 27 June 2020 Β· Intercounty Bishop Stortford

Agent replied Β· 5 July 2023

Thank you for your review Trisha. Its great to hear about your experience with Lisa and Peter and they were able to meet your requirements as a buyer.

5/5

Google

Amazing, Tom & Peter have been brilliant throughout the whole process, very happy. We will use again and would recommend to anyone I know πŸ‘πŸ‘πŸ‘πŸ‘ …

Simon Β· 22 June 2020 Β· Intercounty Stansted (8 Cambridge Road)

4/5

Google

Buying a home is never easy, but I must say that the staff here have been very helpful, especially Tom who has been on hand whenever we have needed him and has gone out of his way to help.

Carol Β· 22 June 2020 Β· Intercounty Stansted (8 Cambridge Road)

5/5

Google

We’ve had a great experience with Intercounty Stansted in purchasing our first home; working with Jenny in particular has been brilliant. We highly recommend.

Imogen Β· 22 June 2020 Β· Intercounty Stansted (8 Cambridge Road)

5/5

Google

Intercounty were fantastic with our Rental of a lovely House in Stansted Mountfitchet. Kat Keates was brilliant! Kat advised us really well and helped us with everything! She gave us great contacts and arranged anything we needed during the 2 and a half years.We found using Intercounty was so efficient and had excellent service from Kat and all of the team. We will definitely be very happy to use Intercounty in the future if we need to Rent again.

Jane Β· 22 June 2020 Β· Intercounty Stansted (8 Cambridge Road)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Intercounty

Which Intercounty office has the most reviews?

Bishop Stortford has the most, with 1,611 reviews rated 4.7 out of 5, followed by Bishop's Stortford (21 North Street) with 1,305.

Where are the Intercounty offices?

The 12 Intercounty offices, by town:

Has Intercounty won any awards?

Yes. In The Trusted Agent 2026 awards, Bishop's Stortford won Platinum and Harlow won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 8 other industry awards since 2012.

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