Newest first, from every platform, with the office each review is about. First names only.
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5/5
TrustpilotThank you James and Doug!
I have been very impressed by the service I have received from Intercounty, Bishops Stortford. In particular, James with viewings and the start of my purchase process, and then Doug who has been great at keeping me informed with progress, and was straight on the case when a chaser was required. I would definitely recommend Intercounty to any buyers.
Charlotte Β· 13 August 2020 Β· Intercounty Bishop Stortford
Agent replied Β· 5 July 2023
Thank you for your review Charlotte. its great to hear positive feedback. Congratulations on your new home.
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5/5
TrustpilotAn amazing team!
We have started purchasing our property a few days before the lockdown. The entire team was just amazing in keeping us informed and reassured during the whole process, despite all the difficulties associated with furlough, social distancing, etc. During the entire time, they have been in contact with us and the seller. Being first-buyers, we had plenty of questions and worries, but they were always there for us. We would highly recommend Intercounty and especially this team!
Emanuele Β· 13 August 2020 Β· Intercounty Bishop Stortford
Agent replied Β· 5 July 2023
Thank you for your great review Emanuele. Its lovely to her about the reassurance you received from the during your purchase. Thank you for recommending us.
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5/5
TrustpilotBrandon was brilliant :)
Wish we could have gone with them from the off, rather than wasting time with other agents in the area....
Brandan was absolutely fantastic and always helped to keep our mind at rest while we stressed and panicked!
The only downside is the conveyancers they are associated with, however intercounty themselves were superb π
Fiona Β· 29 July 2020 Β· Intercounty Bishop Stortford
Agent replied Β· 5 July 2023
Thank you for your review Fiona. Its great to hear the positive feedback on Brandon. If you could email the our Sales Director Andrew Kershaw at andrewkershaw@intercounty.co.uk with your comments on Intercounty Conveyancing we will be sure to look into this.
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5/5
TrustpilotBrandon was brilliant :)
Wish we could have gone with them from the off, rather than wasting time with other agents in the area....Brandan was absolutely fantastic and always helped to keep our mind at rest while we stressed and panicked! The only downside is the conveyancers they are associated with, however intercounty themselves were superb π
Fiona Β· 29 July 2020 Β· Intercounty Bishop Stortford
Agent replied Β· 5 July 2023
Thank you for your review Fiona. Its great to hear the positive feedback on Brandon. If you could email the our Sales Director Andrew Kershaw at andrewkershaw@intercounty.co.uk with your comments on Intercounty Conveyancing we will be sure to look into this.
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5/5
TrustpilotExcellent Service from all at Intercounty Saffron Walden
We had been on the market with another local agent for some time and decided to change agent to try a fresh approach. We received an offer within 2 weeks of instructing Intercounty. We were also given great support in our house search. The agents took time to get to know us and our needs and we felt very supported at all times. The agents chased solicitors to progress our sale and purchase as they knew we wanted to move quickly. Big thanks in particular to Clare and Charlotte. I would not hesitate to recommend Intercounty Saffron Walden for your next house sale or purchase.
Jonny Β· 20 July 2020 Β· Intercounty Bishop Stortford
Agent replied Β· 5 July 2023
Thank you for your review Jonny. Its great to hear how supported your felt with your sale and purchase from Clare and Charlotte. Congratulations on your new home.
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4/5
GoogleRating only, no written review.
Sue Β· 18 July 2020 Β· Intercounty Great Dunmow
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1/5
YellThey look out for the landlord, but renting tenants are presumed liars.
We rented Orchard Cottage in Ickleton. Intercounty were the letting agency. Set-up was ok; they took their cut for doing little, we moved in. Toward moving out date it came to light our necessary follow-up comments to the check-in inventory had never been filed! E-mails replied with 'we cannot comment' fob-offs. Biggest gripe; Intercounty filed paperwork to return our initial Β£1800 deposit, but done minus 27% for 'alleged' rent arrears. Fact is, we had evidence to prove we were not in arrears, but Intercounty were not interested & accepted the landlords lies. So we were stuck in a 100 day wait for the remaining 27% of our deposit to be returned, which it was after an independent inquiry found we were not in arrears. Yet with with just an inkling of common sense & briefest amount of time to look at our evidence, Intercounty could've saved all parties the time & hassle of that procedure. But let's face it, the only side they're currently making money from is the landlord, David Human.
MarkW-1930 Β· 14 July 2020 Β· Intercounty Saffron Walden
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1/5
TrustpilotOkay, we're in the minority of negative reviews here, but you oughta' least read this as a potential warning!
We rented Orchard Cottage in Ickleton for just shy of 5-years and Intercounty Saffron Walden acted as the 'middle' company we dealt with only at the start of the tenancy and then the end. Initially the set-up was fairly straightforward, they took their pretty big chunk of change for doing very little and we got on with moving in. However toward our moving out date 5-years later it came to light that our (the tenantβs) follow-up comments to the original, and quite poorly evidenced, check-in inventory had never been filed/saved, and theyβre kinda' necessary to back-up any potential issues, especially when you have the type of landlord whoβll re-straighten used nails, circling for potential extra cash to pick up. Now to be fair, e-mails were answered reasonably quickly, yet every single one was just a simple 'we cannot comment' fob-off, and it's really hard to see why we even had to deal with Intercounty at the end of the tenancy. Anyway, the biggest gripe is, Intercounty filed the paperwork to return our initial deposit, which was 2-months worth of rent, but this was done with a deduction of 27% for 'alleged' rent arrears. Fact is though, with bank statement evidence we could prove we were not in any arrears, in fact we'd manage to over-pay rent and were actually owed money by the arithmetically challenged landlord. But Intercounty were not interested in this 'evidence' and merely took the landlordβs say-so without him supplying any evidence to back up his fictitious claim. So itβs interesting to note there's a follow-up comment on here from Intercounty to another miffed reviewer on 20 Feb 2020 that states 'If deductions are proposed we do understand this will not always be received well however there will always be supporting evidence in relation to this'. Erm, really? So where was the supporting evidence we were due? Intercounty, I shall repeat, just sided with the landlord based solely on his say-so without him providing ANY evidence, whereas we have full black and white financial statements showing exactly how much was paid and when, proving NO money was owed by the tenants at the end of the tenancy agreement. So now we're needlessly stuck in a 3-month wait for the remaining 27% of our deposit to be returned, which it will be as bank statements do not lie (unlike landlords) whilst our evidence is reviewed by a third-party. Yet with just an inkling of common sense and the brief time to look at our hard evidence Intercounty could've saved all parties the time and hassle now being incurred because, let's face it, the only side they're currently making money from is the landlord (and his many, many properties). And just for the record, the landlord (DAVID HUMAN) broke several of his contractual tenancy agreement obligations, which as another reviewer has pointed out - Intercounty let slide, plus allowed a large and structurally dangerous outside flint-stone building (barred from use for the final 18-months of our tenancy, without any rent deduction) situated in the properties garden to remain hazardously unstable and unfixed, even though it was pointed out that it was starting to crumble back in 2015, thus potentially putting the tenants at risk. Summary; if youβre a landlord Intercounty will look out for you. If youβre a renting tenant expect a meaningless smile with a smattering of incompetency. UPDATED EDIT, 14/07/2020: Finally, an independent inquiry has determined, we the tenants, were NOT in any rental arrears (as stated all along) and shall now, over 3-months later, receive back OUR initial deposit money in full. Thanks again for the needless time-wasting Intercounty; I guess it would have been some kind of issue to you had it been YOUR money....
Mark Β· 14 July 2020 Β· Intercounty Saffron Walden (57 High Street)
Agent replied Β· 13 June 2024
Hi Mark. I am sorry that you felt you had to write this review given your recent experiences. I would be happy to speak to you on the phone at some point and address any of your concerns, however I do understand that the property you rented was not under our management and as such we were unable to resolve these issues stated surrounding your tenancy. I am contactable on 01799 513 224 should you wish to discuss. Oliver West.
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5/5
GoogleJulia Sansom is the property manager of the house we rent and every time we need she replies our emails after 5 minutes, she is very kind and helpful.
Also we had a problem with our water tank and I called and spoke to Kathryn Keats, a lovely lady, very patient on the phone. After 2 hours of my call we had the contractor stepping in the house and the problem was fixed! Thank u Kathryn, you are a star!
Julie, the lady that comes to check the house from time to time is very nice as well.
All of them have an excellent customer service, I will never use another agency in town again, love it!
Cristiane Β· 13 July 2020 Β· Intercounty Bishop Stortford
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5/5
TrustpilotBrilliant work from Intercounty.
We have only started renting our property through intercounty. Since we moved in (during lockdown) we have been very happy with the work of Allison Branch and her contractor Terry. Allison is always on hand if youβve got a problem. When problems have arisen, a Allison has sent Terry out to solve the problem. Today he has laid a new floor in my kitchen. Terry is a very polite man, I feel very comfortable around him and he is very kind and playful with my 3 year old daughter. I have never felt so comfortable with a contractor before. He listens to what needs to be done and carryβs out the work to a very high standard. Thank you Allison and Terry for all your hard work.
Emma-Louise Β· 8 July 2020 Β· Intercounty Saffron Walden (57 High Street)
Agent replied Β· 13 June 2024
Thank you for your review Emma-Louise. Its great to hear you are happy with your Property Manager Allison and also the contractors who visit our Managed properties.
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5/5
TrustpilotBrilliant work from Intercounty.
We have only started renting our property through intercounty. Since we moved in (during lockdown) we have been very happy with the work of Allison Branch and her contractor Terry.
Allison is always on hand if youβve got a problem. When problems have arisen, a Allison has sent Terry out to solve the problem.
Today he has laid a new floor in my kitchen. Terry is a very polite man, I feel very comfortable around him and he is very kind and playful with my 3 year old daughter. I have never felt so comfortable with a contractor before. He listens to what needs to be done and carryβs out the work to a very high standard.
Thank you Allison and Terry for all your hard work.
Emma-Louise Β· 8 July 2020 Β· Intercounty Bishop Stortford
Agent replied Β· 5 July 2023
Thank you for your review Emma-Louise. Its great to hear you are happy with your Property Manager Allison and also the contractors who visit our Managed properties.
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5/5
TrustpilotWe are so happy!!
My fiance and I have just purchased a property with Intercountry Estate and we felt we should share our experience so far. Right from the beginning we were pleasantly surprised with how laid back, non pushy, however extremely knowledgeable and very helpful Peter was. He allowed us to look through the house without breathing down our necks and any questions we had, he knew the answers. We have also dealt with Lisa, who has been extremely helpful booking multiple viewings to the same property and an excellent communicator between us and the seller. We are still in the very early stages of the process but we feel extremely comfortable and at ease, with both Intercountry Estate and the sellers.
Trisha Β· 27 June 2020 Β· Intercounty Bishop Stortford
Agent replied Β· 5 July 2023
Thank you for your review Trisha. Its great to hear about your experience with Lisa and Peter and they were able to meet your requirements as a buyer.
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5/5
GoogleExcellent service
Verity Β· 22 June 2020 Β· Intercounty Stansted (8 Cambridge Road)
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4/5
GoogleGood
Irismaureen Β· 22 June 2020 Β· Intercounty Stansted (8 Cambridge Road)
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5/5
GoogleAmazing, Tom & Peter have been brilliant throughout the whole process, very happy. We will use again and would recommend to anyone I know ππππ β¦
Simon Β· 22 June 2020 Β· Intercounty Stansted (8 Cambridge Road)
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4/5
GoogleBuying a home is never easy, but I must say that the staff here have been very helpful, especially Tom who has been on hand whenever we have needed him and has gone out of his way to help.
Carol Β· 22 June 2020 Β· Intercounty Stansted (8 Cambridge Road)
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5/5
GoogleWeβve had a great experience with Intercounty Stansted in purchasing our first home; working with Jenny in particular has been brilliant. We highly recommend.
Imogen Β· 22 June 2020 Β· Intercounty Stansted (8 Cambridge Road)
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5/5
GoogleIntercounty were fantastic with our Rental of a lovely House in Stansted Mountfitchet. Kat Keates was brilliant!
Kat advised us really well and helped us with everything! She gave us great contacts and arranged anything we needed during the 2 and a half years.We found using Intercounty was so efficient and had excellent service from Kat and all of the team. We will definitely be very happy to use Intercounty in the future if we need to Rent again.
Jane Β· 22 June 2020 Β· Intercounty Stansted (8 Cambridge Road)
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4/5
GoogleRating only, no written review.
Chris Β· 21 June 2020 Β· Intercounty Bishop's Stortford (21 North Street)
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5/5
GoogleRating only, no written review.
Ivan Β· 21 June 2020 Β· Intercounty Bishop's Stortford (21 North Street)
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5/5
GoogleRating only, no written review.
Neil Β· 21 June 2020 Β· Intercounty Bishop's Stortford (21 North Street)
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5/5
GoogleRating only, no written review.
Eduard Β· 21 June 2020 Β· Intercounty Bishop's Stortford (21 North Street)
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3/5
GoogleRating only, no written review.
Neil Β· 21 June 2020 Β· Intercounty Bishop's Stortford (21 North Street)
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5/5
GoogleRating only, no written review.
Ratan Β· 21 June 2020 Β· Intercounty Bishop's Stortford (21 North Street)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.