Intercounty estate agents in Bishop's Stortford, Dunmow, Harlow and 4 more

★★★★★ 1/5

Trustpilot

Okay, we're in the minority of negative reviews here, but you oughta' least read this as a potential warning!

We rented Orchard Cottage in Ickleton for just shy of 5-years and Intercounty Saffron Walden acted as the 'middle' company we dealt with only at the start of the tenancy and then the end. Initially the set-up was fairly straightforward, they took their pretty big chunk of change for doing very little and we got on with moving in. However toward our moving out date 5-years later it came to light that our (the tenant’s) follow-up comments to the original, and quite poorly evidenced, check-in inventory had never been filed/saved, and they’re kinda' necessary to back-up any potential issues, especially when you have the type of landlord who’ll re-straighten used nails, circling for potential extra cash to pick up. Now to be fair, e-mails were answered reasonably quickly, yet every single one was just a simple 'we cannot comment' fob-off, and it's really hard to see why we even had to deal with Intercounty at the end of the tenancy. Anyway, the biggest gripe is, Intercounty filed the paperwork to return our initial deposit, which was 2-months worth of rent, but this was done with a deduction of 27% for 'alleged' rent arrears. Fact is though, with bank statement evidence we could prove we were not in any arrears, in fact we'd manage to over-pay rent and were actually owed money by the arithmetically challenged landlord. But Intercounty were not interested in this 'evidence' and merely took the landlord’s say-so without him supplying any evidence to back up his fictitious claim. So it’s interesting to note there's a follow-up comment on here from Intercounty to another miffed reviewer on 20 Feb 2020 that states 'If deductions are proposed we do understand this will not always be received well however there will always be supporting evidence in relation to this'. Erm, really? So where was the supporting evidence we were due? Intercounty, I shall repeat, just sided with the landlord based solely on his say-so without him providing ANY evidence, whereas we have full black and white financial statements showing exactly how much was paid and when, proving NO money was owed by the tenants at the end of the tenancy agreement. So now we're needlessly stuck in a 3-month wait for the remaining 27% of our deposit to be returned, which it will be as bank statements do not lie (unlike landlords) whilst our evidence is reviewed by a third-party. Yet with just an inkling of common sense and the brief time to look at our hard evidence Intercounty could've saved all parties the time and hassle now being incurred because, let's face it, the only side they're currently making money from is the landlord (and his many, many properties). And just for the record, the landlord (DAVID HUMAN) broke several of his contractual tenancy agreement obligations, which as another reviewer has pointed out - Intercounty let slide, plus allowed a large and structurally dangerous outside flint-stone building (barred from use for the final 18-months of our tenancy, without any rent deduction) situated in the properties garden to remain hazardously unstable and unfixed, even though it was pointed out that it was starting to crumble back in 2015, thus potentially putting the tenants at risk. Summary; if you’re a landlord Intercounty will look out for you. If you’re a renting tenant expect a meaningless smile with a smattering of incompetency. UPDATED EDIT, 14/07/2020: Finally, an independent inquiry has determined, we the tenants, were NOT in any rental arrears (as stated all along) and shall now, over 3-months later, receive back OUR initial deposit money in full. Thanks again for the needless time-wasting Intercounty; I guess it would have been some kind of issue to you had it been YOUR money....

Mark · 20 May 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Trustpilot

Intercounty review- Caroline

Recently dealt with these finding a new property to rent. Big mention to Caroline who helped us through the process when other people didn't. We had a bit of an emergency to move and she pushed it all through for us even when she was unwell and the lock down was in full. We had been dealing with Intercounty for a few months beforehand but even then no agents went above and beyond for us like Caroline did. Intercounty if you are reading this, give Caroline a promotion or pay rise! She deserves it!

Bdan1993 · 5 May 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

Rating only, no written review.

Eduard · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

Rating only, no written review.

Ivan · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

Rating only, no written review.

Neil · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

Rating only, no written review.

Ratan · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 3/5

Google

Rating only, no written review.

Neil · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

Rating only, no written review.

Svetlin · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 4/5

Google

Rating only, no written review.

Chris · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

An amazing and very professional service. Special thank you to Amy , George and Harry.

Helder · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

There were a few communications issues to start with, but once brought to their attention they dealt with them and were excellent.

Trusting · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

Would certainly recommend Intercounty. I've found them professional, diligent, open and honest. They've made the conveyancing process probably as smooth as it could possibly be. Many thanks!

Robin · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

Thank you to all the staff at Intercounty for an excellent service. Especially Jack and Doug who made our house purchase very smooth running and stress free.

Frankie · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

Dimple is a very professional property manager, who always goes the extra mile. She is prompt to respond to both landlord and tenant. She is incredibly supportive and knowledgeable in all situations.

Simon · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

Have been really impressed with the communication from first putting our house on the market to exchange. Thank you to Doug Whybrow who guided us to exchange and explained everything in a language we could understand. First class

Tina · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 1/5

Google

Didn't get to even view anything from this company as they were really unorganised, let me know about viewings being cancelled incredibly late, once was when I was on the train heading to the property. Trying to get any viewings just for one property was a lot harder then other estate agents I've dealt with. They seemed to have an issue with me being self employed even though my partner is employed full time. I asked multiple times for contact via email because of my job which they said they could do but continued to bombard me with calls and voicemails. I spoke to someone different each time I called back, who didn't seem to know what was going on. Once I informed them I had found somewhere with another estate agents they still continued to call me to see how everything was going which I felt was a bit odd, almost like they were checking up on me to see if anything would go wrong with this other estate agents. I ended up blocking the number because of the volume of unwanted calls I had. Kind of glad I didn't go with this company in the end. If you want unwanted calls all the time then by all means go with Intercounty but I wouldn't go back to them.

Beth · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

As of writing this post I would highly recommend intercounty as the letting agent to go to. I had huge issues with another, very corrupt and unethical letting agent (fox) previous to this, so I really appreciate the honest, quick and helpful service intercounty provide. I found their estate agents to be very honest, not so much of the salesmany vibe you usually get, they were fast and effective at their job. They didn't call too little or too often and are always friendly and genuine. The biggest thanks I can I've them is for the free advice they gave me before I became a client and had my issues with Fox. I asked them about the legality of what the owner of fox was trying to do in keeping my money, and they explained everything to me and how what the owner was trying was intact illegal. They massively helped in me winning the battle with fox and getting my money back. As for being a tenant with them they always get back to me, if my property manager doesn't respond in time someone else picks up the email. They are always very friendly when coming for property visits and very quick as to not take up too much time.

Alex · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

Doug is great - I’ve dealt with him on a move before, which was horrendously stressful (due to other factors) and he really helped to keep things as calm as possible for me. So, I was delighted when he was also working on this move! Excellent and friendly service, twice now!

Catherine · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

bought the property through the agent and experienced extremely supportive and accommodating need of the customer be it buyer / seller. Interacted with Jack and Doug and both are outstanding in terms of customer relationships and would mostly be available over the phone. Doug as a sales progressor helped us get over the line when there were significant challenge in connecting with bottom of the chain and chasing every day from pillar to post. excellent services with Jack available to honour our appointment we sought to visit the property at numerous occassions.

Sheetal · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

Absolutely first class service from George, Amy and the team at Intercounty lettings Bishop's Stortford. Very professional, completely on top of everything and even with a tight deadline date requested they managed to pull out all the stops to ensure the new tenants went in on time. Highly recommended

Paul · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

The best lettings team in Bishops Stortford by far! Everyone we spoke to in this team was so helpful, friendly and efficient. Harry Stylianou in particular really listened to what we needed to find in a house. It felt like we were his only client because he took such a personal approach to helping us find and secure a place and was really honest and upfront which was so refreshing. We are now living in our dream house thanks to him! Highly recommend using this team.

Ruth · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

Thank Doug for assisting a very smooth & professionally handled purchase

Mike · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

I would like to thank Doug for his help throughout our process of purchase.He was extremely helpful in answering my questions promptly and guiding me. Thanks to Intercounty team👍🏻 …

Tasneem · 22 April 2020 · Intercounty Bishop Stortford

★★★★★ 5/5

Google

A massive thank you to Peter & Tom at Intercounty Stansted for an excellent service. They provided first class support throughout our house buying experience and I would highly recommend them.

Lisa · 22 April 2020 · Intercounty Bishop Stortford