Trusted Agent profile · Dorset

Goadsby estate agents in Bridport, Bournemouth, Salisbury and 6 more

4.6

★★★★★ Excellent

1,416 reviews across 13 offices and 4 platforms

www.goadsby.com

Goadsby has 13 offices, in Bridport, Bournemouth (three offices), Salisbury, Weymouth (two offices), Poole (two offices), Verwood, Ferndown, Broadstone and Wareham (Dorset). Together they have 1,416 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

1,365

Reviews on Google

All 13 offices

Yell logo

4.8 / 5

5

Reviews on Yell

All 13 offices

Trustpilot logo

44

Reviews on Trustpilot

Business-wide

Our offices

Goadsby's 13 offices, most reviewed first. Each has its own page.

Latest reviews from every Goadsby office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Called about a property, passed to a manager promised a call back to arrange a viewing and that I would be the first to view. Never received a call back after leaving 2 messages. Called back again to be told it had been offered to another application? I never got a chance to view? Poor customer service. Would not recommend. Poole office is much more friendly.

C · 13 October 2022 · Goadsby Ferndown

Agent replied · 11 June 2024

Hi, we are sorry to read this review relating to our lettings service. We always try to get back to enquiries as soon as possible and we are not sure what happened on this occasion. Thank you for taking the time to alert us to this and we apologise for any inconvenience this caused. Kind regards

1/5

Google

We saw a property we liked in ferndown and offered. Our offer was not accepted outright without giving us a chance to rethink the offer like the other agents did.emails back and forth no use. Saw the property had gone for a mere £1000 above our offer. The agent who showed us the property had already decided it was not to be given to us for some strange reason so I am not surprised. Also promised to keep their “ear on the ground “ to let us know if any other property came by in that area. Never heard from them again! Probably they have more clients they exclusively like to cater to so didn’t bother to with us. The property was a lovely one though so happy for whoever got it. But a big thumbs down for this estate agent unless you are one of those kind they wish to cater to. Helena

Helena · 13 October 2022 · Goadsby Ferndown

Agent replied · 11 June 2024

Hi Helena, thank you for your feedback. However, to clarify. We act for our client who is the seller. We reported all offers to them including your increased offer which was still below the price they had decided to accept. We are sorry you didn't get to purchase this bungalow but feel your 1 star rating and comments are unjustified. Kind regards.

5/5

Google

I've just moved into a property I'm renting through Goadsby Ferndown. I've had a fantastic experience with both Charlie and Aimee, from my initial phone call to arrange the viewing right to picking up my keys. Goadsby are extremely helpful, friendly and prompt with their contact and replies. I would 100% recommend them. The moving in hamper was such a thoughtful touch too.

Alison · 13 October 2022 · Goadsby Ferndown

Agent replied · 11 June 2024

Hi Alison, so pleased we were able to help you with your move. I'm sure Aimee and Charlie will really appreciate your comments. All the best.

5/5

Google

We were thoroughly impressed with Sophie when we were trying to purchase a house through Goadsby. She was really helpful and kept us updated at all times despite some difficult circumstances. Thank you!

Darren · 13 October 2022 · Goadsby Broadstone

Agent replied · 11 June 2024

Hi Darren, that is great to read! Thank you for taking the time to review our Broadstone Office. I'm sure Sophie and the team will really appreciate your comments. So pleased we were able to help you with your purchase. All the best.

1/5

Google

Poor service for us as buyer! Our offer at asking price was accepted at the start of October '21. Initially the communication wasn't great but got better over time. The sellers didn't want to start any legal work until they found their onward purchase which made us suspicious and we now wish we would have trusted our instincts! 3 months on we were told the sellers made an offer on an onward purchase but were outbit, 2 weeks after that we were called and told the buyers would like more money and she thinks they would accept 25k over our original offer. We went back with an additional 20k just to being told its 45k-50k over or nothing. We know buyers can change their mind and the market changes but we really felt undervalued as the buyer at this particular time. Minutes after declining the requested increase, we received the automated email from the agent telling us about this amazing property that has just come on the market and matches our requirements and we should arrange a viewing. Is it too much too ask that the agents think of the impact this has on individuals and update their email settings first? I did email Sophie directly to let her know that it really felt hurtful to receive this email right after but didn't hear back from her so I decided to leave our feedback on here. A simple apology or acknowledgement goes a long way. Thank you for your reply - yes we were aware and did not deny this BUT your service was terrible and you wasted our time. Thank you for taking the time to reply and apologise, just a shame that you only do this when you get a poor review not when we contacted your sales agent directly! Take care!

K · 13 October 2022 · Goadsby Broadstone

Agent replied · 11 June 2024

Hi, we're sorry to hear this. As you are aware we have to take instructions from our client, the seller and whilst we appreciate the circumstances you found yourselves in were not ideal, we communicated promptly with you at all times. You were aware that our client needed to find a property before committing to the sale and the fast paced market made that task extremely difficult for them. We are sorry that you were sent the property when it was re-marketed and for this error we do apologise. We hope you managed to find a suitable property to move to. Kind regards.

5/5

Google

A huge thank you to the sales team at Goadsby Broadstone for their work selling our house. David was very professional and gave excellent advice during the valuation, and we were thrilled with the price at which we sold. The sales process went really smoothly, and we received great help and support from Rhyce and Sophie, always making sure that everything moved forward as it should and keeping in close contact.

Nicki · 13 October 2022 · Goadsby Broadstone

Agent replied · 11 June 2024

Hi Nicki, many thanks for taking the time to review our Broadstone team, I'm sure they will be delighted with your comments. So pleased we were able to help you with your move. All the best.

5/5

Google

Rating only, no written review.

Jason · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Jason, thank you for your five star review for our Weymouth Office. Kind regards.

4/5

Google

Rating only, no written review.

Robert · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Robert, thank you for your review. So pleased we were able to help you find your new property. All the best.

4/5

Google

Rating only, no written review.

Peter · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Peter, thank you for leaving us a review. All the best.

5/5

Google

Thankyou Kerry and Glenn at Goadsby's in Weymouth. You made my new rental so easy! Excellent communications in double quick time.

Julian · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Julian, that is great to read, thank you for reviewing our Weymouth Lettings team, I'm sure Glen and the rest of the team will be delighted with your comments. All the best.

5/5

Google

We had a very pleasant experience working with the Goadsby agency. Gareth, Branch Manager, was very nice, respectful, and professional with us from the beginning of arranging the viewings to completion. He had made a connection between us, buyers, and our seller to make the communication very transparent, and help us with some of the inquiries during the process to get covered much quicker than it would take just through the solicitor's channels. It has been a pleasure to communicate with the office, and our calls were always returned in case we had not caught Gareth in the office. We were very happy with their assistance with our purchase.

Livia · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Livia, thank you for your kind review. So pleased to hear our Weymouth team were able to assist you with your move. All the best.

5/5

Google

Rating only, no written review.

Helen · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Helen, many thanks for your 5 star review. All the best and kind regards

5/5

Google

Rating only, no written review.

Julie · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Julie, thank you for your 5 star review. Kind regards.

3/5

Google

Rating only, no written review.

Carole · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Carole, thank you for taking the time to review our Weymouth branch. We can't find a record of you either buying/selling or renting through us though? If there is anything you think we can improve upon please send us a message at weymouth@goadsby.com. All the best.

1/5

Google

Rating only, no written review.

MegaTimmy76 · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi, we are obviously disappointed to see this review. Could you contact jim.doerr@goadsby.com who will look into anything you have been dissatisfied with. Are you a current client of ours? Kind regards.

5/5

Google

Very responsive, few estate agents get back to you so promptly so thank you

Lynn · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Lynn our pleasure I hope we were able to help you. All the best and kind regards

5/5

Google

very attentive staff, kind and helpful. All staff kept in touch throughout the whole buying process and every step of progress.

Lyn · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Lyn, thank you for your kind review. We hope you enjoy settling into your new home. All the best and kind regards.

5/5

Google

A very professional Estate Agency. Kept me informed throughout the process. I’ll definitely use them when I come to sell the flat I purchased through them.

Mark · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Mark, thank you for taking the time to review our Weymouth team. So pleased we were able to help you with your purchase. Kind regards.

5/5

Google

i have recently my property out at Lynch Road, Sonny and Kerry have been fantastic and have found some tenants in a short amount of time again - will continue to recommend this company due its friendly nature and quick service

Jack · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Jack, Thanks for your review of our lettings team in Weymouth. I'm sure the team will be delighted to read your comments. All the best.

5/5

Google

The service we have received has been second to none. Gareth Jones, along with the support of others from the office, have been so helpful and attentive to us throughout the whole process. This was particularly evident in the last few months as we hit delays in the conveyancing and Gareth was ‘on the ball’ in contacting solicitors, others caught in the chain, etc. to keep the whole thing moving. He’s been brilliant and has gone ‘way & beyond’ as far as we are concerned. Thank you!

MarkandJen · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Mark and Jen, brilliant to read this! So pleased Gareth and our team at Weymouth were able to help you with your move. Kind regards and all the best.

4/5

Google

The team at Goadsby Weymouth were very professional and very helpful throughout my move. I was kept up to date and given all relevant information when needed. Many thanks to all Lauren who dealt with my enquiry efficiently at the beginning of this process. Lauren was very professional and very polite during all correspondence and very knowledgeable. Many Thanks to Kerry who supported me throughout my move, Kerry responded quickly to any of my enquires and kept me updated with all required information. Kerry was very supportive through out.

Robert · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Robert, thank you for your review. I'm sure the team will be delighted to read your comments, so pleased we were able to find you a suitable property to rent. Kind regards.

5/5

Google

Goadsby Weymouth is by far the best letting agent I have ever had the pleasure of dealing with. From the very start Kerry and Sonny were professional, efficient and caring. With the current rental crisis they made this gruelling task smooth and well-organized. I was extremely impressed with their responsiveness, communication and help securing a rental in Bridport. I would not hesitate to recommend this team which deserve recognition and a pat on the back. Thank you Kerry & Sonny!

Ben · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Ben, thank you for taking the time to review our lettings service. So pleased we were able to help you move in to your property. I'm sure Sonny and Kerry plus the rest of the team will really appreciate your comments. All the best.

5/5

Google

I met with Gareth Jones from Goadsby, Weymouth branch when selling my late parents home. I’d had several valuations but Gareth was the only one who didn’t give me the hard sell and also didn’t slate the competition, or make claims to be the best in the area. He just advised me how he would market the property, the price he felt we should achieve and a few bits and bobs I needed to do prior to marketing (boiler service and a gas safe certificate). He had an honest, no nonsense approach which I felt comfortable with from the start. The entire team at Goadsby Weymouth, kept me well informed and up to date on progress. They had a list of clients who were looking for properties like mine and as soon as I was ready, viewings were arranged. We sold in under 3 weeks and it was definitely not a stressful experience. They handled everything so well, I was delighted with the service I received and cannot thank them enough. It is relevant that I live almost 100 miles from Weymouth but this was no issue for them and they still made the process easy for me. I highly recommend this team if you need an estate agent in or around Weymouth.

Martyn · 11 October 2022 · Goadsby Weymouth (2-4 Coburg Place)

Agent replied · 12 June 2024

Hi Martyn that is great to read and I'm sure Gareth and the team will really appreciate your comments so glad we were able to assist you with your sale for a 2nd time! All the best and kind regards.

5/5

Google

Rating only, no written review.

Tarek · 11 October 2022 · Goadsby Bournemouth (99 Holdenhurst Road)

Agent replied · 11 June 2024

Thank you ever so much for the 5 star review Tarek , we appreciate it .

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Goadsby, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Goadsby is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Goadsby

Which Goadsby office has the most reviews?

Bridport has the most, with 223 reviews rated 4.5 out of 5, followed by Bournemouth (114) with 216.

Where are the Goadsby offices?

The 13 Goadsby offices, by town:

Has Goadsby won any awards?

Yes. In The Trusted Agent 2026 awards, Bridport won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2018.

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