Trusted Agent profile · Dorset
★★★★★
1,416 reviews across 13 offices and 4 platforms
Goadsby has 13 offices, in Bridport, Bournemouth (three offices), Salisbury, Weymouth (two offices), Poole (two offices), Verwood, Ferndown, Broadstone and Wareham (Dorset). Together they have 1,416 reviews on four platforms, rated 4.6 out of 5 overall.
1,365
Reviews on Google
All 13 offices
5
Reviews on Yell
All 13 offices
44
Reviews on Trustpilot
Business-wide
Goadsby's 13 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent, polite and professional attitude shown during property viewing. Rented a beautiful property arranged by Ellie and her team. Fully satisfied and a happy tenant
Hi Prashanth, that is great to read! So pleased Ellie and the team were able to help you find your new home. All the best and kind regards.
5/5
GoogleThanks a lot, to Jake Timpson who helped me all over the purchasing process. Hs is extremely supportive and patient with strong communication skills. I enjoyed my experience with Goadsby and hope everyone makes their property's dream true with their service. Strongly recommend them. :)
Hi Farnaz, thank you for your kind review. All the best and enjoy your new property !
2/5
GoogleReally disappointing experience. For anyone who will ever deal with the estate agents employed by Goadsby, don't believe a single word. I was shown a flat by a lovely young lady, who, during the viewing confirmed premises will be professionally cleaned prior the move in date and brought to a high standard (the previous tenants had left the flat in a terrible state). On the day when the keys were handed to me, the young lady from Goadsby had been in the flat herself, however didn't mention to me that no cleaning, nor repairs had been carried out. She even gladly took the fererro rocher chocolate box with a smile on her face I had purchased, as I trusted the flat had been cleaned/ repairs carried out. When I went to my new flat, I discovered that the flat was still in an unsanitary state with mould on most of the walls, floor unclean, silicone in the bathorrom riddled with mould and so on. When I later called the Goadsby agent, my call went to voicemail and I never heard back, nor received an apology. The management agency for the property had only one reply "nobody had complained about the state of the flat, hence we decided it is up to a suitable standard". It is really horrifying to think that a client has to expect to be treated with dishonesty and made fun of for wanting a clean, mould free flat. Leving a few pictures of the standards they deemed accepatble. Shambles!
Hi Eva, thank you for taking the time to review our service. We are sorry to read of your issues, but we understand these are currently being dealt with by the landlords directly. As we were only engaged as introducers to the property we were not involved in the maintenance. We apologise for any delays in the works being carried out and hope you enjoy the rest of your tenancy. Kind regards.
3/5
GoogleThey have good value properties and the process to move in is pretty speedy. However there seem to be not enough support once you moved in - for example if there's any maintenance issue or you need to do some extra paperwork. Also before I officially got a key I was informed my place is unfurnished then when I got it the place is full of stuff (while I already ordered mine) and some broken furnitures too so quite a trouble - and the agent is too busy to take responsibility for it.
Hi Tessa, Thank you for taking the time to review our service. We are sorry to hear that you have had some issues since moving in. We have contacted our client who's agent will be in contact with you regarding the furniture issues. We hope these will be sorted for you very soon. Kind regards
5/5
GoogleJake was really helpful and professional in our process of buying our first home. He responded to any queries quickly and also helped push the sale along so we could move quickly. Really happy with our experience with Goadsby!
Hi Kelly, that is great to hear! So pleased Jack and the team were able to help you purchase your first home. All the best and enjoy it!
5/5
GoogleGoadsby marketed my flat for sale last year, with both Jake and Becky working tirelessly to arrange viewings, give me advice, updates, etc. They worked really hard, and are such nice people to deal with, both absolutely charming. Unfortunately the sale didn't proceed, as I missed the top of the market, and didn't want to reduce the price. That must be frustrating for Goadsby, so I wanted to post this review to emphasise how much I appreciated all their hard work & efforts. Hence I would highly recommend Goadsby to potential sellers, and will go back to them if my situation changes in future.
Hi Paul, thank you for taking the time to review our Bournemouth Team, I'm sorry to hear things didn't quite tie in for you with a sale. But rest assured we are ready and available for when you do wish to sell in the future. Kind regards.
5/5
GoogleA big thank you to Gavin and the team. We are finally in after a complicated drawn out process. They were great
Hi Wendy, thank you for taking the time to leave us a 4 star review. All the best and kind regards.
5/5
GoogleThe Wareham office have been great with the purchase and subsequent letting of my property in Winfrith. Professional and friendly, I've been well looked after through out.
Hi Simon, that is great to read! Thank you for taking the time to review our service we are so pleased we were able to help you with your purchase and let. All the best and have a great New Year!
5/5
GoogleMy fiancée and myself having been made potentially home less were presented with a very stressful situation. The team especially Hannah were very helpful professional and compassionate, even though their interests lay with Landlady they were sympathetic to are situation and made every effort to make it as painless a process as possible keeping us informed at every stage.
Hi Warren, thank you for your feedback and I hope your situation has resolved itself. All the best and kind regards.
5/5
GoogleWhen we decided to go to market I had no experience of the local estate agents, so arranged a meeting with 4 of them. They all came across as competent. I chose Goadsby, Wareham, because they came across as the most genuine, open and helpful, and it was the quality of relationship I was looking for on top of competence. Having now just completed the sale of our house I can say the my hopes and expectations were more than fulfilled. Their guidance and advice was spot on and they were both proactive and responsive to any needs. I felt that they kept on top of things and always kept us well informed of what was going on. Their approach in assessing the market position, and then managing the viewings and offers was accurate, sound and efficient. The team was excellent at managing the communication and coordination of everyone involved from the viewings through to completion. Our main contacts in the Goadsby Wareham office impressed me with the quality of their support and care, their excellent communication and their ability to keep things moving. Good people and good team work! I recommend them for their professionalism and ability to make you feel comfortable and in good hands.
Hi Tristan that is great to read! Thank you for taking the time to review our Wareham team, so pleased they were able to help you with your sale. All the best and kind regards.
5/5
GoogleAbsolutely delighted with the outstanding service we've received from the team at Goadsby, Wareham. We purchased a property through them and the support we've received from Gavin, Chloe and Taylor was first class. It wasn't an easy process, but the team at Goadsby kept us informed and chased communication on a regular basis. They came up with solutions to problems and proactively looked for ways to move things forward with the chain. Highly recommend using Goadsby Estate Agents, Wareham.
Hi Nikol, that is great to read! Thank you for taking the time to review our Wareham office. So pleased we were able to assist you with your move. All the best.
5/5
GoogleJacqui and Linda have been amazing in getting my partner and I a rental in Salisbury. From start to finish they've been proactive, correspondence has been on point and they've been prompt to sort any issues out which came up. Thank you ladies and enjoy the drinks!
Dear Sam. Many thanks for taking the time to review our lettings team in Salisbury. Your comments are greatly appreciated and we hope you are very happy in your new home. Best wishes
1/5
TrustpilotGoadsby outsourced the check out of the…
Goadsby outsourced the check out of the property after the tenants left. The company they employed did a sloppy job, one example being not mentioning the greenhouse at all in their report. This meant the tenant could not be charged for any damage to the items not mentioned in the report. He could have removed the greenhouse if he’d chosen to. Instead he just damaged it. Apparently it was our responsibility to make sure the check out company did a better job. Work that one out for yourself..or be sensible and don’t use Goadsby and avoid the months of stress we’ve had. They didn’t collect the final months rent. We had to fight for that. It’s anything lazy and easy for Goadsby. Absolutely avoid.
5/5
GoogleAs a new landlord, Glen was great. Everything was simple, smooth and taken care of.
Hi Sam, thank you for taking the time to review our Weymouth Lettings team, I'm sure Glenn will be delighted to read your comments. So pleased we were able to assist you with your first property let. All the best.
5/5
GoogleThis House 🏡, is on the Market. With Goadsby, Estate Agents/ Ferndown. The Service, by Tim And Polly. Has been Very Consistent and Positive. Thank You!!. …
Hi David Many thanks for taking the time to review our service. Tim and his team in Ferndown shall be delighted to receive your feedback. All the best.
5/5
GoogleFirst time buyer and Nicole and the team was amazing through the whole process, by making themselves available when required and answering the endless amount of questions we had.
Hi Chris that is great to hear and so pleased Nicole and the team have been able to help you. All the best.
1/5
TrustpilotPushy estate agent
We felt the estate agent was pushy and rude/abrupt to the seller of the house. We were waiting outside of the property for 15 minutes and the owner of the property came out and had a chat whilst we were waiting for the estate agent. She then invited us in, we accepted. he then turned up with 2 minutes to spare and was slightly rude that we entered the property without him! He then was shocked that we wanted to look at structural aspects of the property such as the fuse board! I will never give this estate agent our life’s worth of savings. And the owner deserves someone better to sell her house.
5/5
GoogleHad problems with our original estate agent so we switched to goadsby and they couldn't have been better, Sophie in particular was excellent. would definitely recommend using goadsby. Karen and Sam Kivett
Dear Karen & Sam. Many thanks for your kind comments as I know they will be appreciated by Sophie and the team in Salisbury. We hope you have settled in to your new home and very much look forward to helping you again should you decide to move again in the future.
5/5
GoogleNeil, Michael and Joe were a pleasure to deal with.
Hi Catherine, thank you for your kind review. So pleased the team were able to assist you. All the best.
5/5
GoogleWe purchased our new home with Goadsby, Southbourne. We had the initial property viewing with Neil & then Michael took over the proceedings once we placed our offer. Neil was patient and personable whilst we viewed the house with our toddler in tow! Michael was then fantastic to deal with, very knowledgeable about the property & always prompt in returning any enquiries we had. Would thoroughly recommend!
Hi Charlotte, that is great to read! SO pleased we were able to help you with your purchase. I'm sure Michael and Neil will appreciate reading your comments too. All the best and kind regards.
5/5
GoogleThis House 🏡, is on the Market. With Goadsby, Estate Agents/ Ferndown. The Service, by Tim And Polly. Has been Very Consistent and Positive. Thank You!!. …
Hi David Many thanks for taking the time to review our service. Tim and his team in Ferndown shall be delighted to receive your feedback. All the best.
5/5
GoogleWhat can I say about Goadsby? Matt sold our property on day 1. Anna found us our dream home the following week. Sue made sure everything ran smoothly from offer to completion. What’s an amazing team.
Hi Tim This is really great to read, thank you so much for your feedback. Really pleased we have been able to assist. All the best.
5/5
GoogleWe were lucky enough to have the team at Goadsby in Verwood involved in both our sale and purchase. Everyone involved was very professional, yet friendly, keeping us up to date at every stage. Special thanks to Sue who I know went above and beyond to keep our chain moving - thank you!
Hi Laura Thank you for taking the time to review our service, and for your very kind comments. I am sure our team in Verwood shall be delighted to receive your feedback. All the best.
5/5
GoogleWe have just completed on our purchase with Goadsby in Verwood and we’re so happy with the service they provided. Sue in particular was absolutely amazing, she was always on hand to answer any questions I had or take the time to find the answers for me. Sue went above and beyond. We had a negative experience with a previous agent and the service we received from their sales progression team so to then have Sue deal with our purchase was such a relief. I would use Goadsby in Verwood again purely based on how great she was. The rest of the team Lauren, Charlotte and Matt were also always very helpful and would always take their time to help.
Hi Abigail What really lovely comments! Thank you for taking the time to review our service. I am sure Sue and all her colleagues shall be delighted to receive your feedback and we are so pleased to have been able to assist. All the best.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Goadsby, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Goadsby is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bridport has the most, with 223 reviews rated 4.5 out of 5, followed by Bournemouth (114) with 216.
The 13 Goadsby offices, by town:
Yes. In The Trusted Agent 2026 awards, Bridport won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2018.
