5/5
Lenny has been great. Proactive, kind and not pushy.
Agent replied · 20 March 2026
Dear Tim, Thank you for your review and I am pleased to read that you enjoyed working with Lenny. Kind regards, Charlie Saville Branch Manager (Sales)
Trusted Agent profile · Greater London
★★★★★
6,153 reviews across 14 offices and 2 platforms
Felicity J Lord has 14 offices, all in London (Greater London). Together they have 6,153 reviews on two platforms, rated 4.7 out of 5 overall.
6,140
Reviews on Google
All 14 offices
13
Reviews on View Agents
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I put my flat on the market in Apr 2014 on the basis of FJL's advice of asking price of 425-450k. THis was even though the previous sales in the block of ...Read the review from sellers
I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ...Read all 3 from tenants
Felicity J Lord's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Lenny has been great. Proactive, kind and not pushy.
Dear Tim, Thank you for your review and I am pleased to read that you enjoyed working with Lenny. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
Great experience with Charlie Saville. Although I opted to use another agent this was nothing against Charlie who was wonderful throughout. My valuation was very professional and our meeting across teams just proved how much care Charlie puts into his work. Thank you Charlie
Dear Lee Lee, Thank you for your wonderful review and it was a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
Lenny was great. Active, helpful, making sure I knew what was going on all the time. Thanks!
Dear Cath, Thank you for your wonderful review and I am so pleased that you enjoyed working with Lenny. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
Listed with Raj at Felicity Lord. Extremely helpful, polite and professional at all times. Raj and Gurmukh went above and beyond when things started to go wrong through no fault of theirs to ensure mum achieved completion before Christmas. Highly recommend
Hi Vickie thank you so much for your kind words and for leaving a review for Raj and Gurmukh in our sales team. We’re delighted to hear that you’re pleased with the service you received.
5/5
FJL can be slow to respond to landlord requests, especially regarding gas inspection certificates, but Deano Arthur, realizing the urgency of the matter, resolved the situation with speed, efficiency and courtesy. 5 *****'s
Dear Simon, Thank you for your five star review and kind words for Dean Arthur. Dean and our Property Management Team are delighted to read this. Kind Regards Hassan Ali Property Manager Felicity J Lord Bow Property Management
5/5
Sachin was very helpful in the process of the sale of my property.
Sincere thank you for entrusting us with the sale of your property. It’s been a pleasure working with you throughout the process, and I’m really pleased we were able to achieve a successful result - Sachin FJL
1/5
Rating only, no written review.
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations. We would appreciate the opportunity to discuss your experience in more detail and understand how we can improve our services. Please feel free to contact us directly at your earliest convenience.
5/5
Great service from Kyanne and Victoria with my recent rather stressful sale. Me being out of the country didn’t help, but lots of phone calls and their help with all the little nuisance things got us over the line. Recommended.
Thank you Andrew, it has been a pleasure to work with you, wish you happiness for your journey ahead. if you need any help or assistance in the future do let me know. kind regards, Kyanne
1/5
Rating only, no written review.
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations. We would appreciate the opportunity to discuss your experience in more detail and understand how we can improve our services. Please feel free to contact us directly at your earliest convenience.
5/5
Annette has been an amazing! FJL have been managing our property for years and any issue we’ve had, they have been great. This year, we have had a number of problems which Annette has dealt with asap and in a very positive manner. I would definitely recommend FJL as a managing agent.
Dear Robert, Thank you so much for your kind words and the review left for Annette in our Property Management Lettings team. We are delighted to hear that you are pleased with the service received. Kind regards, PM Felicity J Lord- Blackheath Village Lettings
1/5
We have left our property in October It is now December and no one has replied to the landlord regarding the deposit we are still waiting and when I called they said no one has gotten back to us
Thank you for taking the time to share your feedback. We’re very sorry for the inconvenience and frustration caused by the delay in returning your deposit. The process took longer than anticipated, and we completely understand how disappointing that must have been. We’re glad to confirm that your deposit has now been fully refunded, and we appreciate your patience while the matter was being resolved. If there’s anything more we can assist you with, please don’t hesitate to let us know. Felicity J Lord Blackheath Village
5/5
Had a great experience with J Lord when renting a flat in Woolwich. In particular, Justyna was incredibly supportive throughout the entire process and managed to organise a very quick move-in for us. Her communication was clear, prompt, and genuinely helpful at every stage. Highly recommended.
Dear Benham, Thank you so much for your kind words and the review left for Justyna in our Lettings team. We are delighted to hear that you are pleased with the service received. Kind regards, Felicity J Lord- Blackheath Village Lettings
1/5
Worst experience ever, i had vacated property a month back , but still haven't got the deposit back. Every time i call agent and property management they say it will be done today. Really frustrating experience here, looks like they use deposit money to do gambling.
Thank you for taking the time to share your feedback. We’re very sorry for the inconvenience and frustration caused by the delay in returning your deposit. The process took longer than anticipated, and we completely understand how … More
5/5
Dealt with them in the process of buying a flat, they were representing the seller. The agent we were dealing with, Mahdi, was very helpful throughout, to the point where sometimes it felt like he was working for us in addition to the seller. Always very prompt in terms of responding to inquiries or arranging flat viewings or pushing various other parties to the transaction to get the process moving.
Good Afternoon Nico, Thank you so much for your kind words and for leaving a review for Madhi in our sales team. We’re delighted to hear that you’re pleased with the service you received, and we very much look forward to working with you again in the future. Best regards, Alex, Madhi & the Greenwich FJ Lord Team
5/5
Thanks to the team for guiding my sale through and dealing with many enquiries. Much appreciated.
Hi Marc, Thank you so much for your kind words and for leaving a five star review. We wish all you the very best for the future. Kind regards Alex, Mahdi and the Greenwich team.
5/5
I never knew an Estate Agent could be as valuable in a SALE SITUATION AS RIA YARDLEY HAS BEEN!! She’s been super professional, and informative, but also emotionally ‘held my hand’ and guided me through the WHOLE PROCESS!! And boy what a …
Thank you so much, Nicolle, what a wonderful review. It honestly means the world. Ria will be over the moon to know that her support made such a difference, … More
5/5
I highly recommend Ria for her exceptional support and expertise during my property search.
Thank you for your kind review. We're delighted to hear that Ria provided such excellent support and expertise during your property search. Your feedback is greatly appreciated.
5/5
Shout out to Ria Y for her incredible support in helping us buy our flat. It’s been a long and sometimes bumpy journey, but she went above and beyond to keep things moving and keep us updated. We really appreciated her professionalism and kindness. A big thank you to Precious F as well, who showed us the flat for the first time and was so helpful in answering all our questions. We’re absolutely thrilled with our flat and would definitely recommend Felicity J. Lord! Federica & Fabrizio
Hi Federica and Fabrizio, Thank you so much for your lovely message! We’re absolutely delighted to hear that you’re thrilled with your new flat. It was a real pleasure helping you through the process, and your kind words mean a lot to the whole team. We’ll be sure to pass on your thanks to Precious as well. Wishing you all the very best in your new home! 🏡💛 Warm regards, Ria, Precious & the Felicity J. Lord Team
5/5
Ria was extremely professional and supportive throughout the whole purchase process. She kept me updated, handled everything efficiently, and was always quick to respond. Very pleased with her service and highly recommend her to anyone buying or selling in the area.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Ria provided such professional and supportive service throughout your purchase. Keeping our clients informed and making the process as smooth as possible is always our priority. We truly appreciate your recommendation and wish you every happiness in your new home!
5/5
Ria has been very supportive of me in my search for a property. She listened carefully to my requirements. She will let me know in a timely manner of properties that come on the market that match my criteria. Ria always calls after a viewing to get my feedback, and for catch-ups (I was surprised that not all estate agents do this) . Highly recommended.
Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear that Ria has been so supportive and attentive throughout your property search. Providing a personal and proactive service is something we truly value, and it’s wonderful to know this made a difference for you.
5/5
Ria was extremely proactive in calling, fast at arranging viewings and keeping mein the loop with updates.
Thank you for your kind feedback. We're delighted to hear Ria was proactive and kept you well informed throughout. Your comments are much appreciated.
5/5
Just been to this agency a few days ago because we want to buy a flat and I have already visited 5 properties thanks to Ria. I have been impressed by her proactivity and professionalism. And she is also very friendly. I wish all the estate agents were like her.
Thank you so much for taking the time to share this lovely feedback. We're delighted to hear that Ria has made such a positive impression and supported you so proactively in your search. Her professionalism and friendly approach are exactly what we aim to deliver for every client.
5/5
Great experience at F J Lord. My estate agent Ellesse M-Kitenge was brilliant, she was very communicative and would always resolve my inquiry quickly. Good stuff, my best estate agent experience so far
Thank you very much for your kind feedback regarding your experience with Ellesse M-Kitenge. We are delighted to hear that Ellesse was communicative and responsive to your inquiries, and that you had a positive experience with our team. Should you require any further assistance, please do not hesitate to contact us.
5/5
My family has just purchased a property marketed by Felicity J Lord in Stoke Newington. Laarni and Yuge were fantastic to work with--they brought the property to our attention after having a discussion after viewing a different property. Their attention to our needs as buyers was great and is surely a benefit to sellers as well. And then in a typically drawn out and dramatic process of exchange and completion, they helped ensure timely and constructive communication to get things done. You could not ask for a better team in the exciting but stressful process of purchasing/selling property.
Dear Kevin, Thank you so much for your kind words. We’re delighted to hear that Laarni and Yuge have been helpful and attentive throughout your property search. At Felicity J. Lord, we truly care about matching our clients with the right homes and providing the best possible service. It has been our pleasure in helping you through this journey. I wish you and the family the best for the future. Kind Regards, Yuge
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (644/646 Mile End Road) has the most, with 964 reviews rated 4.6 out of 5, followed by London (313 Upper Street) with 861.
The 14 Felicity J Lord offices, by town:
3 reviews from tenants, rated 3.7 out of 5 on average. For example, João wrote: "I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ..."
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum.